4/10 Poor
Erica
Traveled with family and small children
Jun 21, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had no idea the property was under construction. So getting in and around was impossible with our vehicle. Parking by are room was a nightmare. There was one spot left and it was tight.
Now lets get to the nitty gritty of the night. The AC didn't work in our room. Set at 66 was 73
At 930, we.called for maintenance and the guy, very nice came in about 30mins or so and tried to fix it. He couldn't. So he gave us the tiniest of fans. Let it be known we had a two queen with twin beds over them room. So its fairly big room. That little fan wasn't going to do anything. Even the maintenance guy said he was going to call the front desk and see what they can do about compensation in the morning.
That night we all sweated, me, my husband, my kids were soaked along with the pillows. Hope they wash them. The filter also in the unit was disgusting and the maintenance guy did put it back in after we took it out btw.
To top it all off the bathroom door didnt lock.
The only positives were the beds were nice, room was clean. I picked this place thinking it would have nice views and etc.
The morning we asked about some sort of compensation since we went through expdiea the front desk lady said I quote "cant refund you the whole room cause of 3rd party." She gave us the resort fee but then told us to call Expedia to handle more. Also the whole time was snotty about it, but
I did what she said and then the hotel said resort fee was enough for the AC not working.
Erica
Stayed 1 night in Jun 2024