커플 트리트먼트룸, 사우나, 스팀룸, 전신 트리트먼트, 아로마테라피, 딥티슈 마사지

고쿨람 그랜드 호텔 & 스파 벵갈루루 여행 후기

5 out of 5
고쿨람 그랜드 호텔 & 스파 벵갈루루
115 Gokula Extension, HMT Road, Near BEL Circle, Bengaluru, Karnataka

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 153개 이용 후기 중 69개" "
평점 8 - 좋아요. 153개 이용 후기 중 46개" "
평점 6 - 괜찮아요. 153개 이용 후기 중 16개" "
평점 4 - 별로예요. 153개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 153개 이용 후기 중 14개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jin Tae

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깔끔하고, 조용 하며, 조식도 너무 맛있어요.
2022년 7월에 2박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 8월 9일
Dear Mr. Tae, Gokulam Grand Bengaluru에서 우리와 함께 머물고 귀하의 리뷰를 공유해 주셔서 대단히 감사합니다. 우리 팀은 손님에게 뛰어난 경험을 제공하는 데 큰 자부심과 노력을 기울이고 있으며 우리가 당신에게 지울 수 없는 인상을 남겼다는 것을 알게 되어 매우 기쁩니다. 머무는 동안 모든 노력에 대해 전체 팀에 감사의 마음을 전할 것입니다. 곧 Gokulam Grand Bangalore에 다시 오신 것을 환영합니다. 따뜻한 안부,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격 대비 좋습니다. 방 시설은 5성급이라기고 하기에는 그렇지만 충분히 넓고 헬스시설 및 식당 음식도 맛있습니다.
2020년 1월에 7박 숙박함
답변 제공: Samrat Datta ( Front Office Manager) 님, 2020년 2월 5일
친애하는 손님, 감사와 격려의 말씀에 감사드립니다. 우리는 당신이 기억에 남는 체류를했다 기쁘다. 우리는 당신이 환대에 대해 말한 훌륭한 것들에 진심으로 감사합니다 저와 제 팀이 여러분을 맞이하기를 기대합니다. 따뜻한 안부,

6/10 - 괜찮아요

실제 이용하신 고객

서비스는 좋았으나 건물이 워낙 노후되어서 청결상태는 안좋았습니다
서비스는 좋았으나 건물이 워낙 노후되어서 청결상태는 안좋았습니다
2019년 9월에 3박 숙박함
답변 제공: Shafee Ahmed 님, 2019년 10월 15일
Dear Guest, Thank you for choosing to stay with us and sharing your feedback. It’s a pleasure to learn that you enjoyed your service experience at our hotel. I am very sorry to learn of the inconvenience you faced with regards to cleanliness. I have reviewed the issue with the concerned manager, and we have addressed the process breakdowns to ensure that you do not face a similar experience in future. I sincerely hope you will give us another opportunity to better exceed your expectations. Warm Regards, Shafee Ahmed General Manager

8/10 - 좋아요

Day-Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel except surroundings. Out side the hotel, nothings there such as dining restaurants, seeings, etc. However good hotel with wonder price.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이탈리안 식당이 좋았으며 가격에 비하면 좋은 서비스및 시설임...

8/10 - 좋아요

CO LTD 님, Incheon, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel..
It was very comfortable stay in this hotel, staffs are all friendly.
답변 제공: Vinesh 님, 2014년 10월 10일
Dear Guest, Thank you for your time for posting the review. We are greatful for your compliments for hotel & staff. I have conveyed your compliments to the entire team, for whom it has been a tremendous source of inspiration. The team and I thank you once again for your rating and recommendation of our hotel and look forward to welcoming you back soon. Warm Regards Vinesh Gupta

10/10 - 훌륭해요

Muddaiah

2023년 11월에 1박 숙박함
답변 제공: Shafee Ahmed General Manager 님, 2023년 12월 22일
Dear Mr. Muddaiah,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the worst run hotels I've been too.
The staff here are very unhelpful. I can't reach them via the phone in the room. There was no answer for 24 room service even though they said there would be st the front desk. The wifi kept dropping in my room. The toilets in the lobby were disgusting and unhygienic. The gym is only open at certain hours. Within 5 mins of checking in the power on the floor shut down. Buffet dinner and breakfast were expensive and not good quality.
2023년 11월에 1박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 11월 11일
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

6/10 - 괜찮아요

Kazushi

단체 여행, 출장 여행
좋아요: 직원 및 서비스
ホテルスタッフのホスピタリティは大変良かった。
2023년 9월에 4박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 28일
Dear Mr. Kazushi,Thank you for your kind words and review for our Hotel staff and their Hospitality.We hope to deliver more such experiences for you on your future visits to our hotel.Warm Regards,

8/10 - 좋아요

Keiichi

단체 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
スタッフの多くは親切で、部屋も古いもの清潔で過ごしやすかった。
2023년 9월에 4박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 28일
Dear Mr. Kazushi,Thank you for your kind words and review for our Room and Staff.We hope to deliver more such experiences for you on your future visits to our hotel.Warm Regards,

6/10 - 괜찮아요

Saeed

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Untrained staff
2023년 9월에 4박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 26일
Dear Mr. Saeed,Thank you for taking the time to share your feedback regarding your recent experience.We sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay due to untrained staff.We have a comprehensive training program in place, and your comments have prompted us to review and enhance our staff training procedures to ensure that all team members are well-prepared to provide exceptional service.We look forward to the chance to welcome you back and provide you with an improved and more enjoyable stay.Warm Regards,

8/10 - 좋아요

HUI

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Gokulam Sept 23
Generally is acceptable but good communication within the hotel is lacking. Service at the front desk is rather inexperience.
2023년 9월에 3박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 19일
Dear Hui,Thank you for choosing to stay with us and for sharing your review.Please accept my heartfelt apologies for the lapse in service that you experienced. I have taken this up with the relevant team leaders and can assure you that we are doing the trainings necessary to ensure that you do not have such an experience on your future visits.I am confident that we will be able to demonstrate significant improvement during your future visits.We look forward to the delight of your continued visits.Warm Regards,

4/10 - 별로예요

Peter

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 19일
Dear Mr. Peter,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 9월 5일
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

8/10 - 좋아요

Kalidutta

2023년 8월에 3박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 8월 30일
Dear Mr. Kalidutta,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

10/10 - 훌륭해요

Rajcoomar

2023년 7월에 3박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 8월 25일
Dear Mr. Raj,Thank you for sharing a positive 5 star rating on Expedia Community.The team and I look forward to welcoming you back many more times.Warm Regards,

10/10 - 훌륭해요

Ravindra

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Its a bit old, need serious upgrade to match international standards and technology perspective.
2023년 7월에 2박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 7월 27일
Dear Mr. Ravindra,Thank you very much for your candid review of your recent stay at our hotel. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.We look forward to welcoming you again in the near future.Warm Regards,

2/10 - 너무 별로예요

Sasi

2023년 7월에 1박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 7월 18일
Dear Sasi,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 - 너무 별로예요

Shubham

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Very very weird management. They are so weirdly strict that it feels like they are misbehaving with us . The staff literally stopped my female friend to go to my room and change for her airport attire as she had flight in 2 hours . Very bad management. Its a useless 5 star . Pool you cant use . Spa they dont have staff for that . Breakfast timings are so strict that they wont even give you a plate if time is 10:31 am . You will struggle alot to get a room keycard once you left it in your room . PATHETIC MANAGEMENT. Feels like all internee have been appointed as head managers and they are ruining hotels name . Please hire someone whos sweet and mature !
2023년 4월에 2박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 7월 7일
Dear Mr. Shubham,Thank you for choosing to stay with us and for sharing your Feedback on Expedia.Please accept my heartfelt apologies for the lapse in service that you experienced. I have taken this up with the relevant team leaders and can assure you that we are doing the trainings necessary to ensure that you do not have such an experience on your future visits.I am confident that we will be able to demonstrate significant improvement during your future visits.We look forward to the delight of your continued visits.Warm Regards,

4/10 - 별로예요

Anindya

별로예요: 직원 및 서비스
2023년 2월에 2박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 2월 17일
Dear Anindya,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 - 너무 별로예요

Reena

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함
답변 제공: Mathew Chacko General Manager 님, 2023년 11월 8일
Dear Guest,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

2/10 - 너무 별로예요

Shrilaxmi

2022년 5월에 1박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 10월 16일
Dear Ms. Shrilaxmi,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.The team and I look forward to welcoming you back again.Warm Regards,

10/10 - 훌륭해요

Kadukkara Thomas

2022년 9월에 2박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 10월 8일
Thank you for sharing a positive 10 star rating on Expedia Community.The team and I look forward to welcoming you back many more times in the near furure.Warm Regards,

8/10 - 좋아요

solly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall I had a good stay!
2022년 9월에 2박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 9월 20일
Dear Ms. Solly,Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore.Your positive feedback about our hotel will act as source of inspiration for us.The team and I look forward to welcoming you back many more times.Warm Regards,

2/10 - 너무 별로예요

Venkatesh

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 2박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 8월 9일
Dear Guest, Thank you for staying with us at the Gokulam Grand Hotel and Spa Bangalore. The team and I look forward to welcoming you back again. Warm Regards,

8/10 - 좋아요

Pallavi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 4박 숙박함

4/10 - 별로예요

Aniket

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Hotel didn’t not offer breakfast. Said it was not in package.
2022년 5월에 4박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 6월 13일
Dear Aniket, Thank you for staying at Gokulam Grand Bangalore and for sharing your feedback. We look forward to welcome you back again. Warm Regards,

6/10 - 괜찮아요

Rajesh kumar

2022년 5월에 1박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 5월 23일
Dear Rajesh, It was indeed a pleasure to have you stay at The Gokulam Grand Bangalore. We sincerely look forward to your next visit. Warm Regards,

4/10 - 별로예요

Paresh

2022년 5월에 2박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 5월 23일
Dear Paresh, Thank you so much for choosing to stay with us at The Gokulam Grand Bangalore. We sincerely look forward to your next visit. Warm Regards,

2/10 - 너무 별로예요

Abdul jaleel

2022년 5월에 1박 숙박함
답변 제공: Karthikeyan Ramani General Manager 님, 2022년 5월 23일
Dear Abdul, Thank you so much for choosing to stay with us at The Gokulam Grand. We look forward to your continued patronage. Warm Regards,

2/10 - 너무 별로예요

Muddaiah

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Quick room service. It was a good experience.
2020년 9월에 1박 숙박함
답변 제공: Bappa Battacharjee 님, 2022년 4월 6일
Dear Guest, Thank you very much for choosing gokulam Grand Bangalore for your recent stay and sharing your feedback. We hope to have the pleasure of welcoming you again very soon. Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
People are fantastic and hotel is great. Staff working on. The breakfast area take time to make sure you are happy with the food. They are always smiling and very respectful. Kudos do Ajay - thanks Don’t remember names - girls on the front desk - thanks setting up with our sarees Great experience!
2020년 2월에 4박 숙박함
답변 제공: Bappa Battacharyaji 님, 2020년 3월 5일
Dear Guest, Thank you for your feedback. I am thrilled to hear about your amazing experience at Gokulam Grand Hotel and Spa. With great pleasure we receive your heartwarming comments on our Service,Staffs and Food. Guest delight is our number one priority and we are delighted that we hit the mark for you in every aspect. I and entire team looks forward to serving you again soon with yet another memorable experience. Warm Regards, Bappa Battacharyaji General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's better than expected. Little out of the way but can be considered again coz taxi is cheap
2020년 2월에 3박 숙박함
답변 제공: Samrat Datta( Front Office Manager) 님, 2020년 2월 24일
Dear Guest, Thank you for sharing your Feedback. We sincerely thank you once again for choosing us and look forward to welcoming you back again soon. Warm Regards,

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lobby very good Breakfast awesome Kind staff Clean Comfy bed
2020년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 29일
Dear Guest, Thank you for the review that you have shared with the Expedia community. Your compliments for our Ambiance, Food and Services have been received with genuine delight and gratitude by the team at the hotel. I have shared your generous comments with the entire teams for whom it will be a great source of inspiration. The team and I look forward to welcoming you back many more times. Warm Regards, Samrat Datta

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Business Hotel
Great for business stay. Spacious room and complimentary WiFi with good speed. One of the best breakfast buffet spread I ever had. Only one issue, I felt laundry was priced too high. Other than that everything else is excellent.
2020년 1월에 6박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 29일
Thank you for choosing to stay with us and for sharing your review on Expedia. We are delighted to note your generous rating for our hotel and happy to learn that you enjoyed your experience with us. Pertaining to your comments about our laundry pricing, our hotel is competitively priced, keeping in mind the city’s other five star deluxe hotels. My team and I look forward to welcoming you back on your next visit to Bengaluru. Warm Regards, Samrat Datta

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good service, otherwise a bit worn and in need of some maintenance. Overall comfortable & quiet. A good option for the price.
2020년 1월에 4박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 29일
Dear Mr. John, Thank you for sharing your kind comments with us. It is our pleasure to note that you enjoyed your experience with us and we appreciate the feedback regarding our Service. Your detailed feedback is very valuable and I have personally shared it with the relevant department heads to appraise their teams and take measures to rectify our shortcomings. We look forward to welcoming you back in the near future. Warm Regards, Samrat Datta

4/10 - 별로예요

Thomas

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a 5 star!
I got downgraded for my first night while arriving at the hotel without any sort of compensation. The next day I was asked to change rooms but my room was still not available. After keeping me waiting for 20 minutes like an idiot (probably to call 100 managers) I was upgraded to a higher room. Finally in the second room I had I could hear something scraching in the wall of my room. both sides of this wall were in my room so I imagine there was something inside like a rat or a mouse. I could also see some small insects on the tea service... In other words this hotel is definitely not a 5 star hotel! Breakfast is mediocre with a terrible coffee
2020년 1월에 5박 숙박함
답변 제공: Front Office Manager 님, 2020년 1월 29일
Dear Mr. Thomas, We appreciate your time and patience in reviewing us. Although it has always been our priority to provide our guests with the best experience, please accept our sincerest apologies for the issues faced by you during the course of stay and be rest assured that your feedback is well received as I have personally reviewed your comments with the concerned team and corrective action where necessary is being taken. I understand your concern and once again apologize for the same. We look forward to welcoming you back to show you that this indeed was an unfortunate and a one-off experience and we will create a seamless experience for you on your next visit. Warm Regards, Samrat Datta

10/10 - 훌륭해요

Arun.Sachdev 님, Kalyan.Maharashtra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location of hotel is ok. Hotel is very good & well maintained. Food is excellent breakfast and buffet dinner. I enjoyed with my faimly very much. Thanks Expedia. Co.in
2019년 11월에 2박 숙박함
답변 제공: Shafee Ahmed 님, 2019년 11월 7일
Dear Mr. Sachdev, Thank you for sharing your feedback. My team and I are very happy to see that we could create a pleasant stay experience for you and that you enjoyed all our facilities. I have shared you feedback with everyone in the hotel. Your appreciation will further motivate us to do even better with each passing day. I look forward to welcoming you and your family back soon in the near future. Warm Regards, Shafee Ahmed General Manager

10/10 - 훌륭해요

Jacob

2019년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
This is a pretty nice property. It’s upscale, although showing its age. The staff is professional and quite accommodating. It’s priced accurately until you factor in the complimentary breakfast at which point it becomes a really good deal. Any Indian breakfast food imaginable is on the buffet. And then you have Western options (pancakes, omelettes etc.) made to order. Plus bottomless cappuccino or lattes. Location isn’t perfect but if you just want to escape for a few days, this is the place.
2019년 8월에 2박 숙박함
답변 제공: Akash Gupta 님, 2019년 8월 22일
Dear Guest, Thank you for your valuable feedback. The restaurants at Mövenpick Hotel & Spa Bangalore have been designed to provide unique experiences to the guests. Be it our all day dining restaurant My Place with interactive kitchen, our chefs always stand by their philosophy ‘we cook what’s fresh today’. It is heartening to note that Gokulam Grand gastronomy has been able to leave you with a memorable experience. Thank you for your kind words and highlighting our fair pricing in all spheres. We look forward to welcoming you back many more times. Warm Regards, Akash Gupta General Manager

8/10 - 좋아요

KamalThawani 님, Mumbai

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A Good place to stay at, Property quite impressive and very modern
2019년 7월에 3박 숙박함
답변 제공: Akash Gupta, General Manager, 님, 2019년 7월 27일
Dear Kamal, Thank you for taking out the time to review us. It's been a pleasure for us to have hosted you and we are glad to know that your visit was comfortable and enjoyable. It is our constant endeavor to create a wonderful experience of warm hospitality and impeccable service for all our valued guests and I'm happy to know that we were able to deliver. We look forward to hosting you again in the near future. Warm Regards,

10/10 - 훌륭해요

Chieh Hung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 1박 숙박함

8/10 - 좋아요

Paolo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
buon ristorante a buffet con ampia scelta sia per la cena che per la colazione. Ottimo servizio concierge per trasferimenti privati per visite clienti
2018년 5월에 1박 숙박함

4/10 - 별로예요

Ravindra

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
very disappointed
booked 2 rooms at this particular hotel for the swimming pools and spa. All out of service. Hotels should clearly state that these facilities will be closed during bookings. I would have booked another hotel if I new this beforehand and it would have been much convenient and cheaper.

10/10 - 훌륭해요

Itamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
OK for the price but needs work.
Staff were good and for the price the hotel was OK. But everything was a little dated and worn. Gym certainly needs updating, rooms smelled fusty and damp. Food OK Probably wouldnt stay again and pay the extra £20 per night for one of other 5* hotels close by.

8/10 - 좋아요

Mak 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Hotel was located very close to my family
Overhaul we had a very pleasant stay at the Hotel. All the staff from the doorman, ushers, cleaners, restaurant, main reception were very friendly and courteous throughout our stay. They made sure my wife was well looked after throughout the 9 days. Upon request they accommodated a stool for my wife in the shower room. The room was kept clean and tidy and well facilitated for drinks and snacks. The Christmas Brunch was a treat for our son and wife especially the grand children.
2017년 12월에 10박 숙박함

8/10 - 좋아요

bips 님, ahmedabad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good,..............................................
2017년 11월에 2박 숙박함