๋ฒ ๋…ธ๋‹ˆ, ์š”ํ•˜๋„ค์Šค๋ฒ„๊ทธ์˜ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ํ˜ธํ…”

  • ๊ณ„ํš์ด ๋ณ€๊ฒฝ๋˜์–ด๋„ ์•ˆ์‹ฌ

    ๋ฌด๋ฃŒ ์ทจ์†Œ๊ฐ€ ๊ฐ€๋Šฅํ•œ ํ˜ธํ…” ์˜ˆ์•ฝ
  • ๋‚˜๋ฅผ ์œ„ํ•œ ์—ฌํ–‰ ์„ ๋ฌผ

    ๋กœ๊ทธ์ธํ•˜๋ฉด ์ˆ˜์ฒœ ๊ฐœ ํ˜ธํ…” 10% ์ด์ƒ ํ• ์ธ
  • ๋งˆ์Œ์— ๋”ฑ ๋งž๋Š” ์˜ต์…˜

    ์•ฝ 100๋งŒ ๊ฐœ์˜ ์ „ ์„ธ๊ณ„ ์ˆ™๋ฐ• ์‹œ์„ค ๊ฒ€์ƒ‰ ๊ฐ€๋Šฅ

๋ฒ ๋…ธ๋‹ˆ์˜ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ํ˜ธํ…” ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€ ํ™•์ธ

์ด๋ฒˆ ์ฃผ๋ง
๋‹ค์Œ ์ฃผ๋ง

๋ฒ ๋…ธ๋‹ˆ ๊ทผ์ฒ˜ ์ธ๊ธฐ ๋งŽ์€ ์ˆ˜์˜์žฅ ํ˜ธํ…”

์› ์˜ค ์—์ž‡ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”

์› ์˜ค ์—์ž‡ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”
4.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
10์  ๋งŒ์  ์ค‘ 9.8์ , ์ตœ๊ณ ์˜ˆ์š”, (์ด์šฉ ํ›„๊ธฐ 6๊ฐœ)
โ€œOne O Eight was the perfect stay. The room and property was spotless (the bath in the room was such a night treat), and the staff were all incredibly lovely. I opted for a hotel pickup from the airport as a solo female traveller and it was fairly priced and not much more than an Uber & I really enjoyed chatting with the lovely driver that collected me. The chef was so nice and made me a really lovely vegan meal for dinner and they packed me up a breakfast box for my early departure the next...
์˜ค์ŠคํŠธ๋ ˆ์ผ๋ฆฌ์•„
Denise
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ168,613
์ด ์š”๊ธˆ: โ‚ฉ193,905
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
6์›” 23์ผ ~ 6์›” 24์ผ
์› ์˜ค ์—์ž‡ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”

๋ ˆ์ดํฌ๋ทฐ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…” ์•ค๋“œ ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ

๋ ˆ์ดํฌ๋ทฐ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…” ์•ค๋“œ ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ
5.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
ํŒŒ๋ผ๋ฅด๋ฉ”๋ฅด
10์  ๋งŒ์  ์ค‘ 8.2์ , ๋งค์šฐ ์ข‹์•„์š”, (์ด์šฉ ํ›„๊ธฐ 53๊ฐœ)
โ€œHier ist ein klar formulierter Beschwerdebrief, basierend auf deinen Angaben. Du kannst ihn direkt so verwenden oder noch anpassen: --- Betreff: Beschwerde รผber unzumutbare Situation bei Hotelankunft/ Reiseplan nr.: 73318063596286 Sehr geehrte Damen und Herren, hiermit mรถchte ich meine Beschwerde รผber die รคuรŸerst unzufriedenstellende Situation bei unserer Ankunft in Ihrem Hotel vorbringen. Wir sind sehr spรคt in der Nacht angekommen und waren nach einem langen Reisetag โ€“ wir waren bereits...
๋…์ผ
Maninder
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ108,197
์ด ์š”๊ธˆ: โ‚ฉ124,427
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 27์ผ ~ 5์›” 28์ผ
๋ ˆ์ดํฌ๋ทฐ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…” ์•ค๋“œ ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ

118 ๋ฒ ์ผ๋ฆฌ ์ŠคํŠธ๋ฆฌํŠธ

118 ๋ฒ ์ผ๋ฆฌ ์ŠคํŠธ๋ฆฌํŠธ
4.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
ํŒŒ๋ผ๋ฅด๋ฉ”๋ฅด
10์  ๋งŒ์  ์ค‘ 7.0์ , ์ข‹์•„์š”, (์ด์šฉ ํ›„๊ธฐ 4๊ฐœ)
โ€œThe photo and naming of "spa" was deceitful. The building in the photo is there and is beautiful, but my room was not in that building it was in the building next door. There was nobody there during arrival. I was let in by the owner's husband who happened to be passing by. When I decided that I could not stay in the room and needed to leave there was nobody in reception and also nobody answered my calls. Since I was not issued a remote control to open the gate, I had to go to another room...
๋‚จ์•„ํ”„๋ฆฌ์นด
Ryan
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ59,909
์ด ์š”๊ธˆ: โ‚ฉ59,909
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 27์ผ ~ 5์›” 28์ผ
118 ๋ฒ ์ผ๋ฆฌ ์ŠคํŠธ๋ฆฌํŠธ

์œ ๋กœํ”„๋ผ์ž„ ํ˜ธํ…”์Šค ๋ ˆ์ดํฌํ•„๋“œ

์œ ๋กœํ”„๋ผ์ž„ ํ˜ธํ…”์Šค ๋ ˆ์ดํฌํ•„๋“œ
2.5์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ50,493
์ด ์š”๊ธˆ: โ‚ฉ58,067
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 28์ผ ~ 5์›” 29์ผ
์œ ๋กœํ”„๋ผ์ž„ ํ˜ธํ…”์Šค ๋ ˆ์ดํฌํ•„๋“œ

๋ผํŽ‘ ๋นŒ๋ฆฌ์ง€

๋ผํŽ‘ ๋นŒ๋ฆฌ์ง€
3.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
๋ฐ์ด๋น„ํ„ด
10์  ๋งŒ์  ์ค‘ 6.6์ , (์ด์šฉ ํ›„๊ธฐ 8๊ฐœ)
โ€œEstarรญa bueno que pusieran un timbre afuera para llamarโ€
๋ฉ•์‹œ์ฝ”
Federico
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ53,918
์ด ์š”๊ธˆ: โ‚ฉ53,918
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 27์ผ ~ 5์›” 28์ผ
๋ผํŽ‘ ๋นŒ๋ฆฌ์ง€

์•„ํ•˜ ์ฝ”ํŒŒ๋† ํ˜ธํ…” & ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ

์•„ํ•˜ ์ฝ”ํŒŒ๋† ํ˜ธํ…” & ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ
3.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
10์  ๋งŒ์  ์ค‘ 8.8์ , ํ›Œ๋ฅญํ•ด์š”, (์ด์šฉ ํ›„๊ธฐ 54๊ฐœ)
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ134,899
์ด ์š”๊ธˆ: โ‚ฉ156,685
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 29์ผ ~ 5์›” 30์ผ
์•„ํ•˜ ์ฝ”ํŒŒ๋† ํ˜ธํ…” & ์ปจํผ๋Ÿฐ์Šค ์„ผํ„ฐ

์ทจ๋ฆฌํžˆ ๊ฐ€๋“  ๋กœ์ง€

์ทจ๋ฆฌํžˆ ๊ฐ€๋“  ๋กœ์ง€
3.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
10์  ๋งŒ์  ์ค‘ 10.0์ , ์ตœ๊ณ ์˜ˆ์š”, (์ด์šฉ ํ›„๊ธฐ 2๊ฐœ)
โ€œMe and my partner both enjoyed our stay in our room and the pool area is excellent.โ€
๋‚จ์•„ํ”„๋ฆฌ์นด
Tseko Mbali
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ52,095
์ด ์š”๊ธˆ: โ‚ฉ59,909
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 29์ผ ~ 5์›” 30์ผ
์ทจ๋ฆฌํžˆ ๊ฐ€๋“  ๋กœ์ง€

๋ Œ์Šค

๋ Œ์Šค
3.0์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ58,987
์ด ์š”๊ธˆ: โ‚ฉ67,835
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
6์›” 24์ผ ~ 6์›” 25์ผ
๋ Œ์Šค

์•„ํ”„๋ฆฌ์นด ํŒŒ๋ผ๋‹ค์ด์Šค ๊ณตํ•ญ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”

์•„ํ”„๋ฆฌ์นด ํŒŒ๋ผ๋‹ค์ด์Šค ๊ณตํ•ญ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”
3.5์„ฑ๊ธ‰ ์ˆ™๋ฐ• ์‹œ์„ค
Benoni
10์  ๋งŒ์  ์ค‘ 6.6์ , (์ด์šฉ ํ›„๊ธฐ 23๊ฐœ)
โ€œRoom were in a good condition except for when it rained the bathroom was flooded with water abit . Gate assistance for opening and closing was a challenge as land and mobile numbers remained unanswered as well as gate intercom . Maybe they should alert guests when functions are being held as the one night we were unable to sleep due to noise levels :-( .... Over rall the room was clean , beds lovely size and jacuzzi a nice feature , breakfast was absolutely brilliant - good service. โ€
๋‚จ์•„ํ”„๋ฆฌ์นด
Bronwyn
ํ˜„์žฌ ์š”๊ธˆ โ‚ฉ58,066
์ด ์š”๊ธˆ: โ‚ฉ58,066
์„ธ๊ธˆ ๋ฐ ์ˆ˜์ˆ˜๋ฃŒ ํฌํ•จ
5์›” 28์ผ ~ 5์›” 29์ผ
์•„ํ”„๋ฆฌ์นด ํŒŒ๋ผ๋‹ค์ด์Šค ๊ณตํ•ญ ๋ถ€ํ‹ฐํฌ ํ˜ธํ…”
ํ‘œ์‹œ๋œ ์š”๊ธˆ์€ ์ง€๋‚œ 24์‹œ๊ฐ„ ์ด๋‚ด ์„ฑ์ธ 2๋ช… 1๋ฐ• ๊ธฐ์ค€ ์ตœ์ €๊ฐ€์ž…๋‹ˆ๋‹ค. ์š”๊ธˆ๊ณผ ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋Š” ๋ณ€๊ฒฝ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ถ”๊ฐ€ ์•ฝ๊ด€์ด ์ ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ฒ ๋…ธ๋‹ˆ์˜ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ํ˜ธํ…”์—์„œ ๊ฐ€์žฅ ์ค‘์š”ํ•œ ํ•ญ๋ชฉ์„ ์„ ํƒํ•ด ์ฃผ์„ธ์š”.

๋ฒ ๋…ธ๋‹ˆ์˜ ์ˆ˜์˜์žฅ ๋ฐ ๋ฌด๋ฃŒ ์•„์นจ ์‹์‚ฌ ์ด์šฉ ๊ฐ€๋Šฅ ํ˜ธํ…”

ํ‘œ์‹œ๋œ ์š”๊ธˆ์€ ์ง€๋‚œ 24์‹œ๊ฐ„ ์ด๋‚ด ์„ฑ์ธ 2๋ช… 1๋ฐ• ๊ธฐ์ค€ ์ตœ์ €๊ฐ€์ž…๋‹ˆ๋‹ค. ์š”๊ธˆ๊ณผ ์˜ˆ์•ฝ ๊ฐ€๋Šฅ ์—ฌ๋ถ€๋Š” ๋ณ€๊ฒฝ๋  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์ถ”๊ฐ€ ์•ฝ๊ด€์ด ์ ์šฉ๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.

๋ฒ ๋…ธ๋‹ˆ์˜ ์ธ๊ธฐ ํ˜ธํ…” ์ด์šฉ ํ›„๊ธฐ

์ž์ฃผ ๋ฌป๋Š” ์งˆ๋ฌธ(FAQ)

๋ฒ ๋…ธ๋‹ˆ ์—ฌํ–‰์€ ์–ด๋–ค๊ฐ€์š”?
ํœด๊ฐ€ ์ค‘ ์ˆ˜์˜์žฅ์„ ์ด์šฉํ•˜๊ณ  ์‹ถ์œผ์‹œ๋‹ค๋ฉด ๊ฒฝ์ œ์ ์œผ๋กœ ๋จธ๋ฌผ ์ˆ˜ ์žˆ๋Š” ์—ฌํ–‰์ง€์ธ ๋ฒ ๋…ธ๋‹ˆ์˜ ์ˆ˜์˜์žฅ ์‹œ์„ค์ด ๊ฐ–์ถฐ์ง„ 6์—ฌ ๊ฐœ ์ˆ™๋ฐ• ์‹œ์„ค์„ ๊ณ ๋ คํ•ด ๋ณด์„ธ์š”. ๋จธ๋ฌผ๊ณ  ์žˆ๋Š” ๋™์•ˆ ๋ ˆ์ดํฌ์‚ฌ์ด๋“œ ๋ชฐ, ๋ฒ„๋‹ˆ ๊ณต์› ๊ฐ™์€ ๋ช…์†Œ๋ฅผ ๊ตฌ๊ฒฝํ•œ ํ›„ ๋ฒ ๋…ธ๋‹ˆ์˜ ์ˆ™๋ฐ• ์‹œ์„ค์— ์žˆ๋Š” ์ธ๊ธฐ ํŽธ์˜ ์‹œ์„ค์ธ ์ˆ˜์˜์žฅ์—์„œ ์—ฌ์œ ๋กญ๊ฒŒ ํœด์‹์„ ๊ฐ€์ง€์‹ค ์ˆ˜ ์žˆ์–ด์š”.
๋ฒ ๋…ธ๋‹ˆ์—์„œ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ์ˆ™์†Œ๋Š” ์–ด๋””์ธ๊ฐ€์š”?
์‹œํ‹ฐ ๋กœ์ง€ ํ˜ธํ…” ์•ณ OR ํƒ๋ณด ์ธํ„ฐ๋‚ด์…”๋„ ์—์–ดํฌํŠธ: ์Šค๋‚ต๋ฐ”/๋ธ๋ฆฌ, ์•ผ์™ธ ์ˆ˜์˜์žฅ, ๋ฌด๋ฃŒ ๋ฌด์„  ์ธํ„ฐ๋„ท ์ด์šฉ ๊ฐ€๋Šฅ. ์„œ๋˜ ์„  O.R ํƒ๋ณด: ์–ด๋ฆฐ์ด ์ˆ˜์˜์žฅ, ์•ผ์™ธ ์ˆ˜์˜์žฅ, ๋ฌด๋ฃŒ ๋ฌด์„  ์ธํ„ฐ๋„ท ์ด์šฉ ๊ฐ€๋Šฅ. ํ”„๋กœํ…Œ์•„ ํ˜ธํ…” ๋ฐ”์ด ๋ฉ”๋ฆฌ์–ดํŠธ O.R ํƒ๋ณด ์—์–ดํฌํŠธ: ๋ฌด๋ฃŒ ์…€ํ”„ ์ฃผ์ฐจ, ์•ผ์™ธ ์ˆ˜์˜์žฅ, ๋ฌด๋ฃŒ ๋ฌด์„  ์ธํ„ฐ๋„ท ์ด์šฉ ๊ฐ€๋Šฅ. ํ™€๋ฆฌ๋ฐ์ด ์ธ ์š”ํ•˜๋„ค์Šค๋ฒ„๊ทธ ์—์–ดํฌํŠธ ๋ฐ”์ด IHG: ์ŠคํŒ€๋ฃธ, ์•ผ์™ธ ์ˆ˜์˜์žฅ, ์Šค๋‚ต๋ฐ”/๋ธ๋ฆฌ ์ด์šฉ ๊ฐ€๋Šฅ. ์ƒŒํŠผ ์„  & ํƒ€์›Œ์Šค: ๋„ฌ์Šจ ๋งŒ๋ธ๋ผ ์Šคํ€˜์–ด์—์„œ ๋„๋ณด๋กœ 10๋ถ„ ๊ฑฐ๋ฆฌ์— ์žˆ๋Š” ํ˜ธํ…”. 2 ๊ฐœ์˜ ๋ ˆ์Šคํ† ๋ž‘, 2 ๊ฐœ์˜ ์•ผ์™ธ ์ˆ˜์˜์žฅ, ํ’€์„œ๋น„์Šค ์ŠคํŒŒ ์ด์šฉ ๊ฐ€๋Šฅ.
๋ฒ ๋…ธ๋‹ˆ์—์„œ ์ˆ˜์˜์žฅ์„ ๋ณด์œ ํ•œ ํ˜ธํ…”์€ ๋ช‡ ๊ฐœ๋‚˜ ์žˆ๋‚˜์š”?
์ต์Šคํ”ผ๋””์•„์—๋Š” ๋ฒ ๋…ธ๋‹ˆ ์—ฌํ–‰ ์‹œ ํ’€์‚ฌ์ด๋“œ๋ฅผ ์ด์šฉํ•˜๋ฉด์„œ ํœด์‹์„ ์ทจํ•  ์ˆ˜ ์žˆ๋Š” ํ˜ธํ…”์ด 6๊ฐœ ์žˆ์–ด์š”.
๋ฒ ๋…ธ๋‹ˆ์˜ ๋ณผ๊ฑฐ๋ฆฌ์™€ ์ฆ๊ธธ๊ฑฐ๋ฆฌ๋Š” ๋ฌด์—‡์ธ๊ฐ€์š”?
์•„๋ฆ„๋‹ค์šด ์ž์—ฐ์„ ๋งŒ๋ฝํ•˜๊ณ  ์‹ถ์œผ์‹œ๋‹ค๋ฉด ๋ฒ„๋‹ˆ ๊ณต์›์— ๋“ค๋Ÿฌ๋ณด์„ธ์š”. ๋ ˆ์ดํฌ์‚ฌ์ด๋“œ ๋ชฐ, ๋ฒ ๋…ธ๋‹ˆ ํ˜ธ์ˆ˜ ๊ณจํ”„ ์ฝ”์Šค, SAPS ๋ฏธ์ผ€๋‹ˆ์ปฌ ์Šค์ฟจ ๊ณจํ”„ ํด๋Ÿฝ ๊ฐ™์€ ๋ช…์†Œ๋„ ๋ฐฉ๋ฌธํ•ด ๋ณผ ๋งŒํ•˜์ฃ . ํ˜ธ์ˆ˜ ํ’๊ฒฝ ๋“ฑ ๋ฒ ๋…ธ๋‹ˆ๋งŒ์˜ ํŠน์ง•์ ์ธ ํ™˜๊ฒฝ์„ ์ฒœ์ฒœํžˆ ๊ฐ์ƒํ•ด ๋ณด์„ธ์š”.
๋ฒ ๋…ธ๋‹ˆ์—์„œ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ํ˜ธํ…”์„ ์˜ˆ์•ฝํ•˜๊ธฐ์— ๊ฐ€์žฅ ์ข‹์€ ์‹œ๊ธฐ๋Š” ์–ธ์ œ์ธ๊ฐ€์š”?
ํ‰๊ท  ๊ธฐ์˜จ์ด 21ยฐC๋กœ ๊ฐ€์žฅ ๋”์šด ๋‹ฌ์ธ 1์›”, 10์›”, 11์›”์— ์ด๊ณณ ์—ฌํ–‰์„ ๊ณ„ํšํ•˜์‹œ๋Š” ๊ฒฝ์šฐ ์•ผ์™ธ ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ์ˆ™๋ฐ• ์‹œ์„ค์— ํˆฌ์ˆ™ํ•˜์‹œ๋Š” ๊ฒƒ๋„ ์ข‹์„ ๊ฑฐ์˜ˆ์š”. ํ‰๊ท  ๊ธฐ์˜จ 13ยฐC์˜ ๊ฐ€์žฅ ์ถ”์šด ๋‹ฌ์ธ 7์›”, 6์›”, 8์›”์— ๋ฐฉ๋ฌธํ•˜์‹ ๋‹ค๋ฉด ์‹ค๋‚ด ์ˆ˜์˜์žฅ์ด ์žˆ๋Š” ์ˆ™๋ฐ• ์‹œ์„ค์„ ์ฐพ์•„๋ณด์„ธ์š”.