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"Clean room and friendly staff!"

"Disappointed but then happy(ish). Started in basement room but upgraded due to issues. Tiny basement room with an unforgiving metal bed frame that you bang into coming in/out of bathroom I have bruised legs after just one night. Basement feels forgotten about, broken coffee machine & hairdryer, missing wall decorations, mouldy bathroom, big gap behind bed so pillows fall behind bed, mattress sunken. Not enough sound proofing from upstairs, as deep sleepers we were kept awake by the reception area traffic in the night & AM. Glass door smashed upstairs at 2am'ish. This awoke us with panic and then the sound of cleaning for over an hour was horrible even after we went upstairs to find out. No apologies for any of the problems. We had to pay to upgrade to get away from the problems. The upgraded room was lovely, clean and comfortable, we stayed in the upgraded room for 2 nights and enjoyed it! Staff are super lovely, especially the British lady who checked us in and out. We loved the little treat when leaving, nice touch! We left happy, maybe we shouldn't have paid for upgrade due to the problems but the lady didn't have powers to change this, that's the only oversight apart from the basement room poor quality in contrast to the lovely standard double wet moved into. "

"Friendly staff, clean and onsite parking appreciated. "

"The staff was courteous. Check in and check out were quick and easy. I left bags for a few hours and that was not a problem. The room was very clean. The only thing to know about the hotel is that the building itself is 5 or 7 sided, so the rooms have strange angles. For example, the bathroom seems small for the size of the room, but that is only because of the odd shape of the entire room. The location is excellent. Steps from the main train station and a quick walk to the downtown core. 20 minute walk to the outskirts of Radboud University."

"The staff were a bit uncourteous and not very friendly. The room and bathroom had an odd odor. The water pressure was up and down as was the temp of the water. I just wasn't impressed by anything at this hotel. The facilities seem old and worn and in need of updating. I'm ok, but for someone w physical handicap this place would be very difficult "

"This hotel is overated considerably. Interior is well maintained but the room furniture is cheap and falling apart. The exterior of the hotel has been totally neglected. In fact the whole time we were there, there was a large garbage container just outside the front entrance, full of broken furniture. Previously we had been shown a hotel that was rated considerably lower, that puts this hotel to shame."