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Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

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Luxury
5.0 star property
9.4

Exceptional

Seaside sanctuary with imperial charm

Magnificent gardens surround this historic beachfront palace with three elegant restaurants offering ocean views. Guests enjoy indoor and outdoor pools plus personalized spa treatments. Attentive staff create unforgettable experiences in this idyllic coastal retreat.

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
The current price is ₩1,298,396
₩1,451,523 total
includes taxes & fees
Sep 2 - Sep 3

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Room, 1 King Bed, Beach View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Beach View

10.0 out of 10
Exceptional
(4 reviews)
  • Beach view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Beach View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 2 Twin Beds, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Beach view
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds, Ocean View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Ambassador Suite

Ambassador Suite | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Ambassador Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Twin Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Family Suite, 2 Bedrooms

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Imperial Suite

Imperial Suite | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Imperial Suite

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

View from room

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Cruise Liner Collection)

Deluxe Room, 1 King Bed (Cruise Liner Collection) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed (Cruise Liner Collection)

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Twin Beds (Ambassador, Cruise Liner Collection)

Suite, 2 Twin Beds (Ambassador, Cruise Liner Collection) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Twin Beds (Ambassador, Cruise Liner Collection)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Rooftop)

Suite, 1 King Bed (Rooftop) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 King Bed (Rooftop)

  • Ocean view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 2 Bedrooms (Imperial)

Suite, 2 Bedrooms (Imperial) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 2 Bedrooms (Imperial)

  • Ocean view
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Suite, 1 King Bed (Palais)

Suite, 1 King Bed (Palais) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite, 1 King Bed (Palais)

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed (Cruise Liner Collection)

Junior Suite, 1 King Bed (Cruise Liner Collection) | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, 1 King Bed (Cruise Liner Collection)

  • City view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Beach View

Junior Suite, Beach View | Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Junior Suite, Beach View

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for 1 K CLASS BCH VW

Interior

1 K CLASS BCH VW

  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE CLASSIC DELUXE

  • Sleeps 4
  • Free WiFi

DOUBLE CLASSIC WITH VIEWS

  • Sleeps 4
  • Free WiFi
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About the neighborhood

Located in Biarritz, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt is in the city center and on the beach. Biarritz Aquarium is a popular attraction and the area's natural beauty can be seen at Grand Beach and Bay of Biscay. Biarritz City Hall and Casino Barriere are two other places to visit that come recommended. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and mountain biking nearby. Visit our Biarritz travel guide
View more Palaces in Biarritz
Map
1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques, 64200

What's nearby

  • A coastal promenade with a stone wall, steps leading down to the beach, and a building with balconies overlooking the sea.
    Grand Beach
    2 min walk - 0.2 km
  • A lighthouse on a cliff overlooking the ocean.
    Biarritz Lighthouse
    11 min walk - 1.0 km
  • A person taking a photo of an octopus with a smartphone.
    Biarritz Aquarium
    15 min walk - 1.3 km
  • Casino Barriere
    8 min walk - 0.7 km
  • Biarritz City Hall
    8 min walk - 0.7 km

Getting around

  • Guethary Station
    12 min drive
  • Biarritz (BIQ-Pays Basque)
    12 min drive

Restaurants

  • Dodin
    7 min walk
  • Hôtel du Palais
    1 min walk
  • Octopus
    8 min walk
  • Jack The Cockerel
    4 min walk
  • L'impertinent
    9 min walk

About this property

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

  • Luxury historic palace near Grand Beach
  • Located close to Biarritz City Hall and Casino Barriere, Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt provides a poolside bar, a terrace, and shopping on site. Adventurous travelers may like the fitness classes, cycling, and Pilates at this palace. Indulge in a manicure/pedicure, a facial, and a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and French cuisine. Yoga classes are offered at the gym; the property also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
  • Additional perks include:
    • An indoor pool and an outdoor pool, along with cabanas, sun loungers, and pool umbrellas
    • Limo/town car service, full breakfast (surcharge), and bike rentals
    • Valet parking (surcharge), an electric car charging station, and express check-out
    • Express check-in, babysitting (surcharge), and a 24-hour front desk
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 142 individually decorated rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
  • Other amenities include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding, Frette Italian sheets, and Select Comfort beds
    • Designer toiletries, tubs or showers, and hair dryers
    • 55-inch HDTVs with premium channels
    • Wardrobes/closets, electric kettles, and heating

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Pet friendly
  • Free WiFi
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₩287,280 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Secured, uncovered self parking on site (EUR 30 per day)
  • Uncovered valet parking on site (EUR 30 per day)
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: EUR 50 to 50 for adults and EUR 25 to 25 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Rotonde
  • La Terrasse
  • Le Bar Napoleon III
  • Le Salon
  • Le Sunset

Things to do

  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1854
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.06 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 50 to 50 for adults, and EUR 25 to 25 for children
  • Uncovered self parking fee: EUR 30 per day (in/out privileges)
  • Uncovered valet parking fee: EUR 30 per day
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property caters to LGBTQ+ guests
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

How much does it cost to stay at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

As of Aug 5, 2026, prices found for a 1-night stay for 2 adults at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt on Sep 2, 2026 start from ₩1,298,396, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 65 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 30 per day. Valet parking is available for EUR 30 per day. Limited spots are available.

What time is check-in at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt?

Check-out is at noon.

Where is Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt located?

Located in Biarritz, this beachfront palace is in the city center and within a 10-minute walk of Grand Beach, Bay of Biscay, and Biarritz City Hall. Casino Barriere and Biarritz Aquarium are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt Reviews

9.4

Exceptional

9.8

Cleanliness

9.6

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 288 out of 359 reviews
Rating 8 - Good. 45 out of 359 reviews
Rating 6 - Okay. 11 out of 359 reviews
Rating 4 - Poor. 11 out of 359 reviews
Rating 2 - Terrible. 4 out of 359 reviews

Reviews

Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great location, helpful staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location overlooking the beach and ocean. Hotel is equally exceptional with wonderful staff and the property is historic and maintained as if were built within the last year.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!!! Can’t say enough good things. Staff was top tier and fabulous food. Will definitely stay again!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal Hotel! Property overlooking the ocean with an incredible staff. Beautiful pool and spa. Special thanks to Laura the hotel manager and Benjamin our concierge for outstanding service in every regard!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single employee is great. The food is fantastic. That sunday brunch iw a spectacle. The rooms could not be better. Without a doubt next visit we will also stay at du Palais Biarritz. Employees like Alvaro at front desk and Adrian at luggage, main door. They were very kind and helpful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place in great location with excellent service and amazing views
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most exquisite, luxurious and extraordinary hotels in which we have ever stayed!
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Building was amazing!!! The staff were all very helpful and supportive.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Place

Marvelous stay in an historic place where everything is beautiful
Stayed 6 nights in Aug 2024
Verified review

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic site with idyllic ocean views. Top quality restaurant.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

MARY

Liked: Cleanliness, amenities, property conditions & facilities
Extraordinary!! Fabulous hotel. Outstanding accommodation and service.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, highly welcoming staff, and an unbeatable location. The rooms are stunning and spacious, and dining here is truly a memorable experience. I will come back again.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Paolo

All the staff and in particular Emma of the Concierge have been great and very helpful in sorting out a problem and getting us to the airport when our rented car had broken down. Many thanks again
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Torbjörn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

W O W

Simply outstanding w a breathtaking view
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, from architecture to experience, is all about luxury. From the initial greeting to departure, the entire stay was lovely. I had a beautiful room with 5 (or 6?) floor to ceiling windows, a bathtub (💖), and twin beds. We were welcomed with champagne and lemon cookies, and the complimentary teas were delicious and high quality. The welcome for my little dog was sweet and beautiful. And although the chef has recently changed, the wait staff is knowledgeable, refined, and gracious. My thanks to Nisma, Denis, and others at reception, to Pierre and Christophe, the voituriers, and to the young lady who engraved the little dog tag for Rambo, many thanks!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Farahnaz

Liked: Cleanliness
Disliked: Staff & service
We stayed for 3 nights. I am a Expedia platinum member and they had an upgrade available but the check in staff couldn’t agree with each other to give us upgrade. The big elderly lady with big black glasses was rude and obnoxious refused that France didn’t care about Expedia members, only if I booked with AMX I could get upgraded. Room was ok, bathroom was very small, for $1000 a night not worth it at all. The view of the beach was nice which we paid for it, otherwise very old dated hotel but looks glamorous. Our friends had a large suite but they were not happy with the smell of old dated wood. Service was ok, staff , most of them as rude as they could be. Breakfast was good but again staff are rude and slow. Dinner was good but not great for a Michelin star. Area around the hotel are nice and charming, lots of shops and restaurants. Overall it would be a nicer stay if there wasn’t so much attitude around.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Luis Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful property, perfectly maintained. Staff is great, helpful and friendly, food at breakfast is great and the views are unbelievable. Most definitely would recommend to anyone traveling to Biarritz, it is definitely worth it.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Vlada

Liked: Cleanliness, staff & service, property conditions & facilities
It was very good.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and lovely staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel can only be described as wonderful and perfect in every detail and the staff friendly, and professional still giving you a friendly home away from feeling.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Eryka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Onelio

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible views from our room
Stayed 1 night in Mar 2026