Dear guest; Thank you very much for your great review and valuation. It was a pleasure for us to be your host in Bilbao. Receive our best whises.

Dear guest; Thank you very much for your valuation. Greetings from Bilbao.

Thank you for your valuation and comments, we really appreciate it. Best regards. Jon Espeja Guest relations manager

Dear Sungho; Thank you very much for your valuation. It was a pleasure to have been your host during your stay with us. Best regards. Jon Espeja Guest relations manager

Dear Guest: Thank you very much for your comments and your valuation. I remain at your entire disposal and send you my best regards. Salutations. Jon Espeja Guest relations manager

Dear Terry,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. I am glad to read that our team helped you to get your passport backThank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Dear Rocky,Thank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Estimado Miguel,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia con nosotros.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relartions

Dear Yamilet,Thank you for your review.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,James Sessions -Guest Relations-

Estimado Victor,Gracias por su valoración. Me alegra leer que disfrutó de su estancia con nosotros y en especial de del servicio de nuestro equipo además de nuestra ubicación. Compartiré su comentario con nuestro equipo para continuar trabajando en la misma linea. Espero tener la oportunidad de darle de nuevo la bienvenida pronto. Atentamente,James Sessions -Guest Relations-

Estimado Juan,Gracias por su valoración.Me alegra leer que disfrutó de su estancia con nosotros y que la buena atención de nuestro equipo y la limpieza destacarón durante su estancia. Espero tener la oportunidad de darle de nuevo la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Dear Gerard,Thank you for your review. I was saddened to read that your overall experience did not living up to your expectations. I have shared your feedback with our team to look into more into detail to avoid similar situations in the future. In regards to the team member you mention we do not have anyone called Jesus working in the hotel. I hope to be able to welcome you back in the nearest future.Kind regards,James Sessions -Guest Relations-

Dear alessandro,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Estimado Jimmy,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia con nosotros.He compartido sus comentarios con nuestro equipo para revisarlo y evitar situaciones similares en el futuro.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Dear Andrea,Thank you for your review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Estimado Dragui,Gracias por su valoración.Agradecemos su valoración y nos complace saber que cumplimos con sus expectativas. Gracias por sus amables palabras a los miembros de nuestro equipo, incluido Aitor, a quienes menciona. No dude que compartiré estos comentarios con ellos y el resto del equipo para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Estimada Lucia,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia con nosotros.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. Dicho esto lamento ver que le pareció que nuestro hotel esta desgastado por el uso. He compartido sus comentarios con nuestro equipo para evitar similares situaciones en el futuro. Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia con nosotros.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Dear Lucy,Thank you for your review.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay due to the aircon not working properly.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,James Sessions -Guest Relations-

Dear Mehmet Seyda,Thank you for your review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Dear William,Thank you for for your review.I was glad to read that you enjoyed our breakfast.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,James Sessions -Guest Relations-

Estimada Carlota,En primer lugar, me gustaría agradecerle que haya dedicado unos minutos a valorar su experiencia en nuestro hotel. Lamentamos profundamente que su impresión sobre el producto no haya sido positiva, ya que todo el equipo trabaja para crear experiencias memorables, por eso mismo le ruego acepte mi más sinceras disculpas por no haber sido capaces de convertir su estancia en una experiencia totalmente satisfactoria. Tenga la seguridad de que hemos investigado sus comentarios sobre una persona del equipo entrando en su habitación sin previamente avisar y estamos tomando las medidas necesarias para asegurarnos de mantener nuestros altos estándares habituales. Estamos comprometidos en proporcionar experiencias memorables con un servicio excepcional y, por lo tanto, esperamos tener la oportunidad de darle la bienvenida nuevamente y mejorar su experiencia en un futuro cercano.Gracias de nuevo por elegir alojarse con nosotros y por tomarse el tiempo de compartir sus comentarios.Atentamente,James Sessions -Guest Relations-

Dear Sylvia,We would like to thank you for the time you dedicated in evaluating your experience and for the trust you have placed in our chain, NH Hotel Group. We look forward to welcoming you back in the near future. Yours Sincerely,James Sessions -Guest Relations-

Dear Sylvia,We would like to thank you for the time you dedicated in evaluating your experience and for the trust you have placed in our chain, NH Hotel Group. We look forward to welcoming you back in the near future. Yours Sincerely,James Sessions -Guest Relations-

Dear dianora,Thank you for taking the time to share your recent experience at our hotel.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,James Sessions -Guest Relations-

Dear Nicholas,Thank you for taking the time to share your recent experience at our hotel.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,James Sessions -Guest Relations-

Estimado Sergio,Gracias por dedicar unos instantes a compartir su reciente experiencia en nuestro hotel.Agradecemos su valoración y nos complace saber que cumplimos con sus expectativas. Gracias por sus amables palabras a los miembros de nuestro equipo, incluida Elena y yo mismo. No dude que compartiré estos comentarios con ella y el resto del equipo para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions -Guest Relations-

Estimada Maria piedad,Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Atentamente,James Sessions

Estimado Sr. De Jesus,Gracias por su valoración.Me alegra leer que pasó una feliz estancia con nosotros y que disfrutó de la atención y servicio de nuestro equipo. Espero tener la oportunidad de darle de nuevo la bienvenida pronto a nuestro hotel. Atentamente,James Sessions -Guest Relations-

Dear John,Thank you for your review. I am pleased to read that you had an enjoyable stay with us and that you found our team to be efficient and the hotel clean and quiet. I hope to be able to welcome you back to our hotel in the near future.Kind regards,James Sessions -Guest Relations-