Sercotel Ayala Bilbao

Property class: 4

Choose dates to view prices

Guggenheim Museum Bilbao is located near Sercotel Ayala Bilbao, which provides a library, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry
The current price is ₩195,078
₩214,585 total
includes taxes & fees
Sep 20 - Sep 21

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Basic Room

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a bathroom with a toilet and sink.

Basic Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

A modern hotel room with a bed, bedside tables, a desk, and a chair.

Classic Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

A modern hotel room with a bed, bedside table, and a large mirror reflecting the room.

Superior Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

A modern hotel room with a large bed, a bench, a desk, and a mirror.

Classic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for CLASSIC DOBLE

Down comforters, minibar, in-room safe, desk

CLASSIC DOBLE

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

DOUBLE CLASSIC

  • Sleeps 4

DOUBLE CLASSIC DOUBLE BED

  • Sleeps 4

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About the neighborhood

Located in Bilbao City Centre neighborhood, Sercotel Ayala Bilbao is connected to a rail/subway station. Ribera Market and C.C. Zubiarte are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Etxebarria Park and Bay of Biscay. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Bizkaia Frontoia. Guests love the hotel's central location. Visit our Bilbao travel guide
Map
Canciller Ayala, Bilbao, 48008

What's nearby

  • A modern architectural structure with metallic surfaces and angular shapes.
    Ensanche
    1 min walk - 0.0 km
  • A busy urban street with a prominent white building labeled 'Senac'.
    Gran Casino Bilbao
    2 min walk - 0.2 km
  • A modern glass structure with a curved roof, adjacent to a Michael Kors store.
    Plaza Moyua
    6 min walk - 0.6 km
  • A building with arched windows and hanging lanterns, covered in green ivy and flowering plants.
    Plaza Nueva
    8 min walk - 0.7 km
  • A modern architectural building with a unique, curved design.
    Guggenheim Museum Bilbao
    11 min walk - 1.0 km

Getting around

  • Bilbao-Abando Station
    3 min walk
  • Abando Station
    3 min walk
  • Bilbao Airport (BIO)
    20 min drive

Restaurants

  • Café Iruña
    4 min walk
  • Burger King
    2 min walk
  • McDonald's
    2 min walk
  • NKO Eneko
    5 min walk
  • Bar Artajo
    3 min walk

About this property

Sercotel Ayala Bilbao

  • Upscale hotel near Guggenheim Museum Bilbao
  • Consider a stay at Sercotel Ayala Bilbao and take advantage of a library, laundry facilities, and a fireplace in the lobby. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), express check-out, and a 24-hour front desk
    • A TV in the lobby, an elevator, and 1 meeting room
    • Tour/ticket assistance, smoke-free premises, and coworking spaces
    • Guest reviews give top marks for the central location and helpful staff
  • Room features
  • All 61 individually furnished rooms boast perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
  • Extra conveniences in all rooms include:
    • Bathrooms with bidets and tubs or showers
    • 50-inch flat-screen TVs with digital channels
    • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime

Early check-in subject to availability

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 44 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of Sep 18, 2026, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on Sep 20, 2026 start from ₩195,078, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within 1 mi (2 km) of Ensanche, Guggenheim Museum Bilbao, and San Mames Stadium. Church of the Sacred Heart and Gran Casino Bilbao are just steps away. Abando Station and Abando Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sercotel Ayala Bilbao Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 409 out of 613 reviews
Rating 8 - Good. 163 out of 613 reviews
Rating 6 - Okay. 32 out of 613 reviews
Rating 4 - Poor. 5 out of 613 reviews
Rating 2 - Terrible. 4 out of 613 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very good breakfast and very nice staff
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean stay. Helpful staff and a great central location in Bilbao.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel in an excellent, walkable neighborhood. My group opted for the buffet breakfast, which was decent. Despite the central location, my room was very quiet.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel for budget to mid range
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to many attractions. Room clean, decent size. Staff helpful.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, nice rooms and great staff
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel in a great location but breakfast has room for improvement.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent city hotel right near to just about everything. Ideal to walk into the old town, the more modern shopping area and also the rail and local transport
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean modern hotel with a great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is super nice
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel, very comfortable rooms and very good breakfast. Short walking to the centre. No bar facility would be the only negative, but plenty of options in short walking distance
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my room little things like the douche glas door was too short so the water was all over the floor after a shower and you could see the wooden doorpost was attached/rotten quite a bit, not a big issue for me, but, for a 4 star hotel not what you would expect. The breakfast for me was defenitely not great for the money you pay, and it is dark in the cellar, (no windows) not a cosey environment to stay, but hey, out there are lots of opportunities. For the rest a nice and good stay.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy check-in and welcoming staff. Nice touches in room (shower cap, extra toothbrushes, tissue pack). Beds were comfy and overall we slept very well at this hotel.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and helpful comfortable bed and good location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Our third stay. I always ask for the same room and they always deliver. Great sleep. Great staff
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024