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Sercotel Ayala Bilbao

4.0 star property
Travelers find modern comforts at this upscale retreat where a warm fireplace invites relaxation and a well-stocked library offers literary escapes

Choose dates to view prices

Sercotel Ayala Bilbao is near the Guggenheim Museum and San Mames Stadium. Guests love the cozy fireplace, library, and coworking spaces. The central location and attentive staff consistently earn praise from visitors.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
The current price is ₩192,797
₩212,077 total
includes taxes & fees
May 24 - May 25

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Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime

Early check-in subject to availability

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 44 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Parking height restrictions apply

Frequently asked questions

Is Sercotel Ayala Bilbao pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 25 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on May 24, 2026 start from ₩192,797, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Sercotel Ayala Bilbao?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Sercotel Ayala Bilbao?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Sercotel Ayala Bilbao located?

Located in Bilbao City Centre, this hotel is within 1 mi (2 km) of Ensanche, Guggenheim Museum Bilbao, and San Mames Stadium. Church of the Sacred Heart and Gran Casino Bilbao are just steps away. Abando Station and Abando Tram Stop are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 373 out of 559 reviews
Rating 8 - Good. 148 out of 559 reviews
Rating 6 - Okay. 30 out of 559 reviews
Rating 4 - Poor. 5 out of 559 reviews
Rating 2 - Terrible. 3 out of 559 reviews

Reviews

Verified

10/10 Excellent

Indika Upendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is super nice
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Clean modern hotel with a great location
Stayed 1 night in Feb 2026
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and helpful comfortable bed and good location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Niamh

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Fidel

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mark A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was fine as well the breakfast
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Antone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025
Verified

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel. Walkable to main areas. Nice and clean room.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located near the main shopping district and in walking distance of the main attractions of the city. Our room was modern and clean.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay - great location and the hotel had everything we needed, it was clean and well maintained!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay while in Bilboa. Close to all the main attractions.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

gordon hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Dafna

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and clean and the staff is very kind and helpful. The hotel is in an excellent location, at a walking distance from many attractions. However, the hotel is not a typical 4 stars hotel. Many facilities as a bar, specious lobby or fitness room are missing. Overall we enjoyed our stay.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Great service from receptionist Close proximities to most amenities
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to enjoy this amazing city
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Hannerieke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, modern and spacious and in walking distance of all shops
Stayed 5 nights in Jul 2024