이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 659개 이용 후기 중 371개" "
평점 8 - 좋아요. 659개 이용 후기 중 183개" "
평점 6 - 괜찮아요. 659개 이용 후기 중 51개" "
평점 4 - 별로예요. 659개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 659개 이용 후기 중 22개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

K Murray 님, Regina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Robb

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property is under major construction.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Kevin

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The place has undergone renovations, which i appreciate. But, the rooms, i believe, were not checked over. The shower did not work the drain in the sink didnt work there was painters tape on the ceiling no tv remote dust from installs. I felt like i was the one to work the bugs out. And it smelled too new. We did get another room. And those items did work, but we did have to set up the tv as if it were new. It smelled too new also. It gave us headache
2024년 2월에 1박 숙박함

4/10 - 별로예요

Art

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was very nice but the entire first floor ( lobby, dining area etc) was under construction. Large rollaway dumpsters in the parking lot. Veryy unpleasant conditions...

8/10 - 좋아요

BERNARDO

연인과의 여행
Under construction. We were not notified of this prior to our stay.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chunchun 님, Plano

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

June 님, Bozeman

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was undergoing a remodel but really didn’t effect our stay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Krista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was being renovated at the time of our stay. Staff that checked us in was very helpful
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Shannon

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was under renovation. We were not told this before booking. I would have gone there if I would have known. The jackhammering was unbearable
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chris

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Don

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Part of the hotel was under construction but everything was still excellent as always.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Tori

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

4/10 - 별로예요

Barbara

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very Disappointing
Hotel was old and run-down; smelled; barely any hot water in the shower in morning even though hotel was not full and arrived to find bed had not been changed before we checked in.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Aevanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Tammy

좋아요: 직원 및 서비스, 편의 시설/서비스
Room needs updating and new beds.
2023년 10월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 10월 17일
Thank you for bringing your concerns to our attention. Please know that we have recently replaced the mattresses and are in the process of upgrading our rooms. We value your feedback, and we are continuously working to improve our guests' experience.

8/10 - 좋아요

George

좋아요: 직원 및 서비스
We were so impressed with the 3 people who worked the front desk at the hotel. They were so kind and helpful. These 3 people were Cara, Charles and Star. We were so disappointed that we booked our room through Expedia instead of directly through the hotel. Expedia charged us almost twice the going rate. Lesson complete. Live and learn.
2023년 10월에 4박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 10월 17일
Thank you for your positive feedback regarding our front desk staff, Cara, Charles, and Star. We appreciate your kind words and are pleased to hear about your positive experience with them. We apologize for the inconvenience with the booking rate through Expedia and appreciate your understanding. We hope to welcome you back for a direct reservation in the future. Thank you for choosing our hotel.

10/10 - 훌륭해요

Michele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was great. The only thing was the water dripped from the shower. Put a towel over it not to hear the drip. Otherwise, all was great.
2023년 9월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 10월 9일
Thank you for letting us know. We will get that fixed for the next guest. Please don't hesitate to let us know anytime you are on property so we make your stay even better.

10/10 - 훌륭해요

Gail

Easy access
2023년 9월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 10월 9일
We are pleased that you had easy access. We can't wait to see you again.

4/10 - 별로예요

Marylyn

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old carpet dirty bed need change for short place need renovation.
2023년 9월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 9월 13일
We apologize this is not a typical stay for us. We would love to have you stay with us again so we can make the experience amazing. We can't wait to show you are new look after the beginning of the year.

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Nuria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
2023년 9월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 9월 13일
We loved having you stay with us!

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the above
2023년 8월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 9월 13일
Thank you for being an amazing guest.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice. No problems
2023년 8월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 9월 13일
Thank you, Richard. We were so happy to have you stay with us.

10/10 - 훌륭해요

Judith 님, Morgan Hikl

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Rene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Billings Hampton Inn
We selected Hampton Inn & Suites Billings West 1-90 because it is close to the shopping we like. As this was our first time at this location, we were pleasantly surprised with the room and the amenities. The hotel breakfast was much better than other hotels.
2023년 8월에 2박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 9월 13일
Thank you, Rene. We are so glad that you had a great stay with us. We can't wait to have you back next time you are in town.

10/10 - 훌륭해요

joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 8월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 10월 9일
Joe, thank you for the nice comment. Please stop by again for a great stay.

10/10 - 훌륭해요

Ann

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Marcella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
W
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms & great breakfast
2023년 7월에 2박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 7월 24일
Thank you for your feedback! We're delighted to hear that you found our rooms clean and enjoyed our breakfast. We strive to provide a comfortable and pleasant experience for all our guests. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We look forward to welcoming you back for another great experience at our hotel.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Reasonably dealing with difficult circumstances
Hampton appears to be short staffed as breakfast was out of coffee and otherwise not staffed at times. Construction in the hallways was reasonably confined to daytime hours.
2023년 7월에 3박 숙박함

8/10 - 좋아요

Caroline 님, Maple Ridge

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel is going through rennovations its extremely unattractive the walls of the hallway were ripprd out, everything is so old that makes it uncomfortable to stay there. They should close the hotel instead of having the public exposed tonsuch conditions. The lobby smells mold and dark and old. I would definitely stay at the Holiday Inn Express across the hotel
2023년 7월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 7월 6일
Thank you for your feedback. We apologize for any inconvenience caused during your stay. However, please note that we are not currently undergoing renovations. Our restoration work is in response to a natural disaster. We have taken measures that prevent any potential mold or dampness, and our lobby now features new bright lights. We hope you will consider staying with us again in the future.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable and got us in our room quickly
2023년 7월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 7월 3일
Thank you for your feedback. We're glad to hear that you had a very comfortable stay and that we were able to check you in quickly. We appreciate your positive comments and hope to welcome you back in the future.

8/10 - 좋아요

Anneke

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was okay, a bit of a musty odor, but staff was wonderful and hotel itself was quiet and comfortable. Pool was great in the early morning.
2023년 6월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 7월 24일
Thank you for your feedback! We appreciate your kind words about our staff and hotel. We apologize for any musty odor and will work to address it. We're glad you enjoyed the quiet and comfortable environment and had a great time at the pool in the early morning. We hope to welcome you back for another pleasant stay soon!

10/10 - 훌륭해요

Mareena

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel stay.
Amazing place to stay. Staff was friendly. The free breakfast was awesome and the staff that did the meals did a great job. Lots to choose from. Different egg and meat every day. Oatmeal, toast, pancakes, fruit, milk, juice & coffee. Delicious.
2023년 6월에 3박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 6월 29일
Thank you for your positive feedback! We're delighted that you enjoyed your stay, the friendly staff, and the delicious breakfast options. We hope to welcome you back soon for another amazing experience.

10/10 - 훌륭해요

Alex

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Ida

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Kay

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Ronda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience. Very clean and comfortable room. Great customer service, wonderful breakfast. Would definitely stay again and recommend this hotel to others.
2023년 5월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 6월 12일
Thank you, Ronda, for your kind words. We can't wait to see you next time you visit!

4/10 - 별로예요

Denali

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Beds were uncomfortable, hot tub was out of service, bathroom floor in the room was not very clean, shower was either freezing or scalding hot, breakfast seemed like it had been reheated a few days in a row and not very good, and coffee in lobby was cold.
2023년 5월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for providing feedback on your recent stay at our hotel. These are all areas where we strive to provide a superior experience, and we apologize for any inconvenience caused. We will address these issues with the relevant departments to ensure that such incidents are not repeated in the future.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
The room was very clean and comfortable. I would recommend highly Also quiet
2023년 5월에 2박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for your review! We're delighted to hear that you found the room clean, comfortable, and quiet during your stay. We appreciate your high recommendation and hope to welcome you back soon for another exceptional experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall very good. Nice breakfast. A bit overpriced though.
2023년 5월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for your feedback! We're glad to hear that you had a very good experience and enjoyed our breakfast. We appreciate your input regarding the pricing, and we'll take it into consideration. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Rainy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The ladies at the front were so amazing. I can’t remember their names, but I know one was training. They turned an unfortunate day into a much better one. The room was extremely clean and the hotel overall was very welcoming. I knew it was going to be worth the price right when I walked in and saw those 3 smiling faces!
2023년 5월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for your kind feedback! We're thrilled to hear that our front desk team, including the trainee, provided amazing service and made your day better. We appreciate your compliments on the cleanliness of the room and the welcoming atmosphere of our hotel. Your positive experience is what we strive for, and we hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Karl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing major. They just need to set up the breakfast area to flow a little better. Like not having the waffle makers in the corner of the counter. They need to be at the beginning of the counter. That way not everyone is reaching over you to get waffle mix and reaching over the food you already have on your plate. Unhygienic!
2023년 3월에 2박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for sharing your feedback with us! We appreciate your suggestion regarding the layout of the breakfast area and ensuring a better flow. Your input is valuable to us, and we will take it into consideration as we strive to continuously improve our guest experience. We apologize for any inconvenience caused and appreciate your attention to hygiene. We hope to have the opportunity to welcome you back and provide an even better breakfast experience in the future.

10/10 - 훌륭해요

Jilian

2023년 3월에 1박 숙박함

8/10 - 좋아요

Darcy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
No breakfast till 7 am
2023년 3월에 1박 숙박함
답변 제공: Jayne Bryant, General Manager 님, 2023년 5월 23일
Thank you for your feedback. We apologize for any inconvenience caused by the breakfast timing. We understand that having breakfast available earlier is important to our guests, and we will take your comment into consideration as we review and adjust our breakfast hours. We appreciate your input!

10/10 - 훌륭해요

Janis

2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Karrol

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE. Done with your company.
2023년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
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