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Reviews of DoubleTree by Hilton Hotel Binghamton

4 out of 5
DoubleTree by Hilton Hotel Binghamton
225 Water St, Binghamton, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1000 reviews" "
Rating 8 - Good. 273 out of 1000 reviews" "
Rating 6 - Okay. 67 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well maintained. The staff was friendly and there were a lot of restaurants in walking distance and one on the property. The only draw back was the hotel bar was only open until 10pm.
Stayed 2 nights in May 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bathroom was majorly lacking in design. It had one short towel bar and just a hand towel rack by the sink. A TON of handle bars and one behind the toilet which made no sense at all. No where to keep bath towels. When we got into the room, one towel hung on the towel rack and one was leaning against the wall behind the toilet gave it the appearance that they were not fresh towels for a new customer. The towels felt like sandpaper. The toilet paper was just about empty and looked like it had just been used. No extra roll. There was not a single hook to allow for a garment bag to hang without touching the floor in the room. No where to hang a full length dress at all. Not even in the closet. The closet door didn’t close. The closet was poorly designed. The exterior of the shower looked like someone forgot to grout the seams. The tub was not the cleanest. The AC worked but the room just had a stale smell. Not impressed with the room at all. Oh, and walked into the room and the black out blinds were totally closed and it was very dark in the room. Never walked into a hotel room with the black out curtains all shut and totally dark room before. Will not be staying there again.
Stayed 2 nights in May 2024

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service
Stayed for a weekend wedding and all went well enough. Staff was super helpful hardworking and running a tight ship! Building itself could use an update. I left my charging block at home and the room had no USB charger stations. Bathroom had a nightlight installed and it took up half of the outlet, couldn’t dry my hair well because the plug didn’t go all the way in and one outlet in the bathroom while trying to get ready for a wedding wasn’t great. The desk area had an extension cord for I’m still not sure what but it was another outlet I couldn’t fully access while looking for a place to blowdry while my hair curler heated up in the bathroom. Staff kept the location very clean but the air ducts had visible mold in it which made for nasty breathing. I think the website should note that the tub/shower shown in the picture is only for what they called “The Soaking Suite”. Pool wasn’t very accessible as it’s part of the athletic club off the back which made me sad to miss out on a sauna session. Not many other options in Binghamton so the Hilton has the customer base, can’t imagine they’ll update anytime soon after seeing how ravaged the city is as a whole.
Stayed 2 nights in May 2024

10/10 Excellent

George

Stayed 1 night in May 2024

10/10 Excellent

Meaghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Double Tree Hilton in Binghamton was a lovely hotel to stay at. It was always clean and quiet and the staff were helpful. The restaurant and bar on site was great along with the small shop to buy snacks and medicines etc
Stayed 6 nights in Apr 2024

2/10 Terrible

Sarah

Stayed 1 night in Apr 2024

10/10 Excellent

Clarissa

Liked: Staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024

4/10 Poor

Nahin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Run down area
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay downtown
Stayed 1 night in Apr 2024

10/10 Excellent

Ngalula N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful located
Stayed 1 night in Apr 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice stay
Stayed 3 nights in Feb 2024

10/10 Excellent

MEAGHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great room size and amenities.
Stayed 2 nights in Apr 2024

10/10 Excellent

gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and the room is so nice and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Shower ran dark brown water for 1/2 minute when first turned on. Bathroom had cracks and rust. Room looked vacuumed but tags/ garbage on floor when arrived
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Nice a Clean and comfy beds
Stayed 1 night in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Mar 2024

10/10 Excellent

helen

Stayed 1 night in Mar 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Agatha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Mar 2024

8/10 Good

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinning onsite is very nice and convenient. The staff was very nice and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

debra, COLD SPG HBR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a great hotel. A large open main lobby with helpful staff. We liked the fitness center and pool area. Our room was large, clean and had comfortable beds. The area around the hotel is a bit depressed, but we did find several nice restaurants and bars close by.
Stayed 1 night in Mar 2024

6/10 Okay

Yoselynn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in and out was easy and quick! Staff was nice, other than that the room was run down and dingy. Looked like a average motel 6 room. Was disappointed.
Stayed 2 nights in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Robert

Traveled with family
Hotel is convenient to downtown and the hockey rink. Service and food quality in the restaurant is both expensive and poor in quality. Hotel needs at least two additional elevators at am and pm peak times.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jennifer, saratoga springs

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The property was old and seriously in need of updating, the bedsheets were dingy, and the bathroom was dirty. The extra set of sheets for the pull out bed had hair in them
Stayed 1 night in Feb 2024

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient to our daughter’s apartment, good restaurants and bars.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Joseph, Niagara Falls

Traveled with family
Disliked: Amenities, property conditions & facilities
its really rundown no matter what kind of room you get. Also for some reason the service desk does not sell ETOH beyond 11. Wish I could have had a glass of wine to wind down after a long trip. There is one sad EV car charger and its almost always in use. I would not stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay, staff was great.
Stayed 2 nights in Feb 2024

8/10 Good

Shantel

Liked: Staff & service, room comfort
Needs air freshener
The room smelled stale. The price was a little high for the area and the outdated room.
Stayed 1 night in Jan 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great location
Stayed 3 nights in Jan 2024

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Ebony

Liked: Cleanliness
Disliked: Staff & service
The stay was mediocre, and the staff was unpleasant.
Stayed 4 nights in Dec 2023

10/10 Excellent

Fred, Brooklyn

Stayed 1 night in Dec 2023

10/10 Excellent

Fred, Brooklyn

Stayed 1 night in Dec 2023

6/10 Okay

BONNIE

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great snow weekend
A very nice hotel with great views on downtown Bing and the river. Had breakfast and dinner in the restaurant food was exceptional, there is a breakfast buffet or you can order from the menu,omelette was fantastic. Dinner was Classic burgers but done very well, onion rings on the side. Appetizer was a carne asada fries, WOW that was worth the trip, big enough for four people hot and delicious. Our room was a king size bed regular room, nice size, very comfortable beds and good sized bathroom with shower. Only gripe is cleanliness is not superb…..
Stayed 1 night in Jan 2024

10/10 Excellent

Darla

Traveled with family
Very nicely kept. Staff was helpful and kind.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love this hotel- always friendly staff and great location. Stayed here several times for 4-6 nights at a time and always a good experience.
Stayed 6 nights in Dec 2023

8/10 Good

Cory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Nicola

Traveled with family
Hotel room was dirty. We found a used straw and price tags on the floor. Disgusting!

8/10 Good

RuthAnn, Oxford

Stayed 1 night in Dec 2023

10/10 Excellent

Emily

Stayed 2 nights in Dec 2023