Thank you for taking the time to review your recent stay. Your feedback is greatly appreciated. Please accept my sincere apology that your stay experience was not a total satisfaction due to the noise and disturbance caused by other hotel guests. Our aim is to provide a clean, comfortable and pleasant place for our guests to stay, I apologize to you for not achieving that goal. Rest assured that we take your comments seriously and our hotel management team is informed. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future as we continually work to ensure that our guest stays are comfortable and satisfactory.