Dear Traveler, Thank you for this great review. It is delightful to hear that we were able to deliver the true experience of Angsana and Banyan Tree Bintan to you. Thank you for the gracious feedback on our breakfast and most specially on the positive comments about the Saffron restaurant, which is our Thai restaurant of Banyan Tree Hotels. I am pleased to let you know that I have shared your compliment towards the restaurant teams on our notice board. I look forward to welcoming you to Angsana and Banyan Tree Bintan. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you very much for taking your time to share us your experience. It is lovely to hear that we were able to deliver genuine and friendly service to you during your stay. Thank you for having chosen to stay with us and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

Dear JAEWOONG, First of all, let me thank you for your feedback. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Your feedback on smell bathroom has been looked into seriously. Please rest assured that we have fully investigated the issue and a necessary follow up is in place. I have also noted your feedback on the hotel prices. We do indeed display our prices, which are subject to 10% tax and 11% service charge. I am truly sorry for any inconvenience caused. I hope this would not be your last stay and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager

Dear Bohyun, We thank you for choosing Angsana Bintan as your holiday destination among all other hotels on Bintan Island. I am delighted to know that we are able to create a memorable stay for you and to exceed your expectations with our personalized service. Your concern regarding our food quality has been brought up during a meeting with the Executive Chef for follow up. Again, thank you for your feedback and I look forward to welcoming you back very soon. Sincerely, Nicolas B. Hotel Manager

Dear Hyang Hee, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service. Our location brings out the unique charm where giant trees from the natural forest team up with the white fine sandy beach promoting quietude and relaxing ambiance, making us perfect as a place to unwind. Thank you for choosing to stay with us. I look forward to welcoming you back to our resort for another holiday. Sincerely, Nicolas B. Hotel Manager

Dear Hoonkyoung, Thank you for your lovely review following your stay at Angsana Bintan. Indeed being surrounded by a tropical rainforest with a stunning view of the ocean we offer the luxury of time and space to contemplate the nature. I am glad to know that you had a relaxing experience doing so with us. Addressing your feedback in regards to our fruits shop availability is well noted and much appreciated. We do have a sister property next door with Grab and Go meals that our guests can buy things such as fruits, drinks and many more. Thank you for highlighting this and we will now re-train our staff to ensure that all our guests are given the necessary information on arrival. I look forward to welcoming you back to Angsana Bintan for another getaway. Sincerely, Nicolas B. Hotel Manager

Dear SAETBYEUL, I am grateful to hear that you enjoyed our unique setting where the jungle meets our beautiful 1.1 km long private beach. Indeed we are very proud of our secluded location and rooms that are all designed in a unique way to allow the spectacular view of the ocean and promote a private and relaxing getaway. Thank you also very much for your kind words of praise for our team - certainly means a lot to everyone here and we have not missed to share your feedback with the team during our meetings. As for the prices, I am making sure that it is taken into account when we review our pricing structure. We would be delighted to be of service to you again in the future and I look forward to welcoming you back. Sincerely, Nicolas B. Hotel Manager

Dear SAETBYEUL, Thank you for taking the time to give feedback on your recent stay at Angsana Bintan. I am delighted to hear that we were able to create a relaxing and pleasant stay for you. Please do plan for a return stay. Meanwhile I look forward to welcoming you once again in the future. Sincerely, Nicolas B. Hotel Manager

Dear Traveler, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, Nicolas B. Hotel Manager

Dear 여행전문가, Thank you for your time of posting your experience here at Angsana Bintan. It is saddened to hear that our room was not meeting your expectation, as the time goes by, the hotel facilities are aged a little old. However. I assure you that we have regular maintenance program to keep the facilities in their best shape for our guest. Meanwhile, your comment of the pricing has been noted. I am making sure that it is taken into account when we review our pricing structure. Once again thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager

Dear Yoon, I am delighted to hear that we have managed to deliver the true Angsana Bintan experiences that made your stay one of the best holiday you’ve ever been on. The tranquility of our location surrounded by the unspoiled nature and gorgeous beaches indeed promotes romance and intimate charm. Thank you for leaving a gracious compliment on our hospitality, I have shared it on our notice board for all of them to see. I hope for another opportunity to welcoming you back to our resort sometimes in the future. Sincerely, Nicolas B. Hotel Manager

Dear Traveler, Thank you for your lovely comment. I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Alpha Eldiansyah General Manager

Dear youngwan, Thank you for rating us very good. We look forward to welcome you back in the resort soon. Your sincerely, Alpha Eldiansyah General Manager

Dear SYL, Allow me to thank you for taking the time to share your experience while staying with us as well as the nice beach picture. Your feedback at our inconsistency service delivery on the Food and Beverage handling, especially for Pantai Grill restaurant at the beach side, has been taken very serious. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. In other hand the staff training is ongoing to ensure that it does not re-occur. Despite the shortfalls, I am glad that you still have a fabulous getaway with us. I look forward to welcoming you once again to Angsana Bintan sometime in the near future. Sincerely, Alpha Eldiansyah General Manager

Dear JOONSEOK, Thank you for your lovely comment. I am glad that you had a pleasant stay with us and enjoyed the natural jungle setting and the pristine white sandy beach. I look forward to welcoming you back to Angsana Bintan for another memorable holiday sometime in the near future. Sincerely, Alpha Eldiansyah General Manager

Dear Traveler, Thank you for your lovely comment. I am glad that you had a pleasant stay with us and enjoyed our food at Pantan Grill restaurant. Please accept my sincere apologies for the challenges with WiFi connection. Due to our remoteness (in a middle of a pristine natural rainforest), we do face technical challenges with internet when we have bad weather. We are constantly on the move to find solutions to this in order to provide our guests with desired connectivity speed. I look forward to welcoming you back to Angsana Bintan for another memorable holiday sometime in the near future. Sincerely, Alpha Eldiansyah General Manager

Dear SHIN HO , Thank you for taking your time to share your experience with us. It is very lovely to hear that we were able to provide the true Angsana experience to you during your stay. I have taken note of your feedback on the need to improve the quality of our rooms and also to re-visit our prices. We do carry out regular competitive surveys and adjust our prices accordingly. This will be done again soon. Please do plan for a return visit and I look forward to welcoming you back to Angsana Bintan for another family get-together. Warm regards, Alpha Eldiansyah Hotel Manager

Dear JungIn , Thank you very much for your valuable feedback. Let me assure you that we have started a upkeep program to improve on the condition of our rooms. Looking forward welcoming you back. Addressing your concern regarding our price, I am glad to inform you that we have provided free soft drinks and juices in our minibar since November 2015 and as of February 2016 we had adjusted our food and beverage price in our restaurant and we stay competitive with other resorts in Bintan. With warm regards, Alpha Eldiansyah Hotel Manager

Dear linkl, Thank you for taking the time to share your experience with us. I am happy to know that you had a pleasant weekend getaway at Angsana Bintan. I am sad to learn that the room did not meet your expectations. However, I assure you that we have maintenance program conducted on a regular basis to keep our rooms in their best conditions for our valued guests. Thank you for having chosen to stay with us. I sincerely hope that you will plan for a return visit to Angsana Bintan for a better experience next time. Sincerely, Alpha Eldiansyah Hotel Manager

Dear Sung Chul , It is very lovely to hear that you enjoyed your stay with Angsana Bintan. I am truly happy to learn that our exceptional and friendly service has made your stay with us more memorable. We have taken on board your feedback on the quality of room and its facilities, general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. Thank you for having chosen to stay with us. I hope my team and I will have the honor to have you back again in Angsana Bintan for the true Angsana experience. Sincerely, Alpha Eldiansyah Area General Manager

Dear JEEYOUNG, Thank you for sharing your experience with us. I am delighted to hear that we were able to deliver a true Angsana experience for you and your friend. Thank you for the feedback on the pricing of meals. It is something that we constantly are monitoring and I can assure you that we are in line with the competitive hotels in the area. May I also highlight to you that there are many factors effecting our purchasing due to the remoteness of the island in terms of infrastructure, even though we seem to be located so close to Singapore. Once again, thank you for the feedback and we will be addressing this issue. Once again, thank you for your review. I look forward to welcoming you once again to Angsana Bintan in the near future. Sincerely, Stefan Thumiger Area General Manager

Dear Byungil, Thank you for your kind comment. I am pleased to know that you had a relaxing holiday in our beautiful resort. Please do plan for a comeback to our resort and I look forward to welcoming you to Angsana Bintan for another relaxing holiday. Sincerely, Stefan Thumiger Area General Manager

Dear Kim, Thank you for your feedback. I am glad to know that you have enjoyed your stay with us and specially the Angsana suite and its facilities. I look forward to welcoming you back again to Angsana Bintan in the near future. Sincerely, Mohamed Hilmy Hotel Manager

Dear A traveler, Allow me to thank you for sharing this valuable feedback. Being located in a tropical island where the jungle meets the private beach, small lizards are unfortunately quite common here. Nevertheless we carry out regular pest control to manage this while trying not to harm the unspoiled natural environment around us. I have noted your comments about our room, air conditioning noise and the fruit basket quality; please rest assured that necessary follow has taken place. I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Mohamed Hilmy Hotel Manager

Dear A traveler, Thank you for sharing this wonderful feedback. I am happy to hear that we have exceeded your expectations in our services and value for money. I have noted your comment on the need to look at the room standard and this is being taken in to considertion immediately. The team and I hope to see you back again in our resort in the near future. Sincerely, Mohamed Hilmy Hotel Manager

Dear A traveler, Allow me to thank you for sharing the valuable feedback. Being located in a tropical island where the jungle meets the private beach, small lizards are unfortunately quite common here. Nevertheless we carry out regular pest control to manage this while trying not to harm the unspoiled natural environment around us. I have noted your comments about our room, air conditioning noise and the fruit basket quality; please rest assured that necessary follow has taken place. I look forward to welcoming you back again to Angsana Bintan in the future. Sincerely, Mohamed Hilmy Hotel Manager

Dear Sashiruben,Warm greetings from Angsana Bintan! Thank you so much for your kind feedback on your recent family stay with us. It has been a real joy reading that you enjoyed your time and it provide us a tremendous motivation to do even better in the future. We are very much looking forward to welcoming you again soon. In the meantime, we wish you the very best! With kind regards, Alpha Eldiansyah Area General Manager

Dear juan,On behalf of all of us at Angsana Bintan, I send you my sincerest apologies for not having provided you the high level of satisfaction that the vast majority of our guests have experienced over the years.It is regrettable to note that you left us with a less-than-satisfactory perception. You can be assured, however, that we have worked with the involved departments to address all your concerns. At the same time, we will continue doing our best services and facilities. We are taking take this experience to prevent a future impression such as yours, all for the greater good of our guests.Looking forward to your return visit.With best regards,Alpha EldiansyahArea General Manager

Dear Kumi,Thank you for your post and comment on the friendliness of our associates. Let me also assure you that we are focusing on room maintenance and I am looking forward welcoming you back.Regards,Alpha EldiansyahArea General Manager

Dear Jaakko, It gives us great pleasure to learn that you enjoyed your stay with us, and thank you very much for sharing the gracious comments. Our hotel is designed with a unique setting of a lush rainforest and a pristine beach, we are indeed the perfect place to relax and unwind away from a busy city life. I am glad that this has met your expectation fully. Again, thank you for choosing our hospitality and letting us know that we made your stay a memorable one. We look forward to welcoming you back to Angsana Bintan in the not too distant future. Sincerely, José Luis Barrera Hotel Manager

Dear Ikasha, It was a great pleasure having you staying here with us and I am thrilled to read that you had a good time at Angsana Bintan. Thank you very much for sharing your impressions and memories here on Hotel.com and it goes without saying that we are delighted with your comments. Thank you for your time and consideration and for having provided us with your kind encouragement. I look forward to welcoming you and family back to Angsana Bintan for another memorable stay. Sincerely, José Luis Barrera Hotel Manager

Dear Anu, Thank you for sharing your experience with us following your recent stay at Angsana Bintan. It is lovely to hear that we were able to deliver genuine and friendly service to you during your stay. Please accept my apology for the shortfalls at our hotel’s condition as you felt they were in need of renovation. Please be assured that we do regular room upkeep program to ensure that a high level of comfort is well maintained for all our guests. Meanwhile, I have taken note that you are concerned with our pricing. To be in line with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. Once again, thank you for staying with us and I appreciate your feedback as it allows us to improve and serve you better on your next stay with us. Please do plan for another visit to Angsana Bintan again in the near future. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for taking the time to share your stay experience. Indeed, the resort may have shown wears and tears throughout its operational years. However, I assure you that there is a room maintenance program in place to ensure that the rooms are always comfortable for our guests. Your feedback on cleanliness is well noted and much appreciated. Please rest assured that I have taken this issue up with the team and will ensure that follow-up is in place to improve this point. Meanwhile, your concern over the price has been noted and brought to the attention of the team for follow up. However, I would like to highlight to you that we do review our prices regularly based on surveys carried out on competitive hotels within Bintan Island and we do bring necessary changes when required. I hope that this shortfall didn’t ruin your overall experience and image of the resort and I look forward to another opportunity of welcoming you back to Angsana. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for the wonderful feedback. I am glad to learn that our outstanding genuine hospitality toppled with unique surrounding of rainforest and sea had made a truly memorable stay for you. Meanwhile, I look forward to welcoming you to our beautiful resort for another memorable holiday. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for this wonderful review. I am very pleased to note that we had exceeded your expectations and were able to provide you with a real Angsana experience. I look forward to welcoming you once again to our resort sometime in the future. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for your positive rating and look forward to welcoming you back to our resort. Sincerely, José Luis Barrera Hotel Manager

Dear Traveler, Thank you for taking your time to provide us your valuable feedback following your recent stay in Angsana Bintan. Your comment regarding the availability of shopping facilities has been noted; we will look into it for further discussion with the management to be considered. Meanwhile, I look forward to the opportunity of welcoming you once again to our resort in the future. Sincerely, José Luis Barrera Hotel Manager