Within walking distance of the city centre. It took unusually long to locate my reservation which suggests that no pre-arrival arrangements are made, which perhaps should be considered.
The room was clean and the dry bar shower gel is excellent. I couldn’t fathom why there were no tea and coffee making facilities in the room though. This should be standard.
Although perhaps going for a more relaxed look in terms of attire, I think staff wearing jeans in client-facing areas such as Reception and the restaurant is a bit too informal.
I left this hotel and went to Doubletree where staff were in uniform, which made a great first impression; staff at Doubletree looked professional, confident and their uniform reinforced brand identity.