외관

홀리데이 인 익스프레스 버밍엄 스타 시티, IHG 호텔 여행 후기

3 out of 5
홀리데이 인 익스프레스 버밍엄 스타 시티, IHG 호텔
Cuckoo Rd Heartlands Parkway, Birmingham, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 733개 이용 후기 중 290개" "
평점 8 - 좋아요. 733개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 733개 이용 후기 중 93개" "
평점 4 - 별로예요. 733개 이용 후기 중 66개" "
평점 2 - 너무 별로예요. 733개 이용 후기 중 39개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Yangseon 님, Bad Soden, German

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔은 좋으나 호텔 조금 밖은...
호텔 자체는 안락하고 조용하며 교통도 좋아서 참 좋았지만, 주변으로 조그만 나가면 기존 유럽에 대한 깨끗함은 전혀 없고 많이 더럽다는 느낌을 받음.

6/10 - 괜찮아요

Stefan

좋아요: 청결 상태
별로예요: 직원 및 서비스
Unterkunft liegt abseits City in einer Industriegegend. Starke Verkehrsumgebung.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Léon

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gastvrijheid was top!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Hotel is Perfect, staff perfect. Breakfast perfect loads to eat , little bags to help yourself to fruit cakes crossants what ever you would like to take complimentary, Clean room and bathroom with a note stating if you have forgotten Comb razer , sanitary items. Anything just ask they are complimentary. Everything just perfect
2024년 3월에 1박 숙박함

4/10 - 별로예요

Rupinder

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The tiles on the bathroom floor were loose. Bed was too small and it was noisy through out the night so had no sleep. Breakfast was good.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay, the staff made us welcome, close to amenities,
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

JULIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would come again! Great breakfast as well
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The satff were friendly and accommodating but the bed was far too small to be classed as a double, it was more the size of a large single bed. The shower had a very poor flow, but the hotel was clean and tidy.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Saqlain

연인과의 여행
좋아요: 직원 및 서비스
Beds were not comfy and housekeeping was average. - only made the bed, the rest of the room was left as it was
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Shokit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Paul

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2023년 12월에 1박 숙박함

4/10 - 별로예요

Tim

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설

8/10 - 좋아요

Bernardo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Nice stay, hotel very comfortable as the standard of Holiday Inn. Room was very clean, big enough, with great facilities. Breakfast is fine, with a good variety. Location was a little far away from city centre but you could reach there easy. Unique negative thing was that we arrived around 3PM and we had to wait for our room. Checkin was from 2PM
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Monica

2023년 12월에 1박 숙박함

8/10 - 좋아요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel but poor evening food choices
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

qamar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Cecilia

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arron and the rest of the staff we amazingly helpful and all the amenities were perfect!!
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Tamsin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good, friendly staff, big room, clean had everything we need, good breakfast.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

2/10 - 너무 별로예요

Ann-Marie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, stairwell had a poop stained tissue dumped when we were there Friday and was still there when we left Sunday. Rats everywhere. There was blood on the curtains. Staff, other then one blonde lady were very lazy, loads of free tables available for breakfast but all covered in plates, 2 girls sat on reception chatting instead of clearing while the other woman did everything. Nothing to eat in evening but nothing on website to say that, website says restaurant and bar food available. Wall paper peeling in room and hooks on wall fell off when coat was put on. Avoid at all costs. Never had a bad HI until now and won't use again.
2023년 11월에 2박 숙박함

4/10 - 별로예요

Ramesh

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kian

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Very good stay at HI express star city - the staff are so friendly and nothing is too much hassle for them!
2023년 11월에 1박 숙박함
답변 제공: Aaron O 님, 2023년 11월 26일
Hi Andy,We are glad that you enjoyed your stay here with us! Thank you for your review, feedback like yours helps us to maintain high standards.

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Mrs Shameerah

2023년 11월에 2박 숙박함
답변 제공: Ramsha-Guest Service Manager 님, 2023년 11월 26일
Dear Shameerah,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01213271183 or gsm.hixstarcity@kewgreenhotels.com.Sincerely,Ramsha khan Guest Service Manager01213271183gsm.hixstarcity@kewgreenhotels.com

8/10 - 좋아요

Christine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business stay
Warm comfortable, clean room with a comfortable bed. Friendly staff, good location.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Samuel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Large bed was 2 single mattresses which was a little uncomfortable.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Lee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

4/10 - 별로예요

fatou

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Could be better
The receptionist that checked us in was not friendly and didn’t explain anything to us, he just handed the keys over and said you room is over there. No house keeping was done during our entire stay, to Nina where emptied. No tea and milk replacements.
2023년 11월에 2박 숙박함
답변 제공: Ramsha-Guest Service Manager 님, 2023년 11월 5일
Dear Fatou,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 01213271183 or gsm.hixstarcity@kewgreenhotels.com.Sincerely,Ramsha khanGuest Service Manager01213271183gsm.hixstarcity@kewgreenhotels.com

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

4/10 - 별로예요

Tom

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Fahad

좋아요: 직원 및 서비스
Close to starcity. Elevator not working. Carpet needs to be changed. Friendly staff and same breakfast everyday
2023년 10월에 4박 숙박함
답변 제공: Ramsha-Guest Service Manager 님, 2023년 11월 5일
Dear Fahad,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 01213271183 or gsm.hixstarcity@kewgreenhotels.com.Sincerely,Ramsha khan Guest Service Manager01213271183gsm.hixstarcity@kewgreenhotels.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overnight stay
Overnight stay. Good value.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Bernardo

2023년 10월에 1박 숙박함

8/10 - 좋아요

Archie

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Usman

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just terrible and unclean room and terrible service
2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 16일
HelloSorry to hear your stay was an unsatifactory one :( Despite this I would like to thank you for your leaving a review. Feddback whether it be positive or negative is essential in monitoring how our levels of service are being received and identifying areas to improve.Kind RegardsAaron

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely
Much nicer than expected, room was big and clean. I don't normally eat the included breakfast as placed but it was very nice here. Receptionists were incredibly friendly and helpful. Would definitely stay again
2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 16일
Hello We really appreciate the positive feedback :)Kind regardsAaron

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
2023년 10월에 5박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 16일
HelloSorry to hear your stay was an unsatifactory one :( Despite this I would like to thank you for your leaving a review. Feddback whether it be positive or negative is essential in monitoring how our levels of service are being received and identifying areas to improve.Kind RegardsAaron

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday Inn
Very nice stay and helpful friendly staff. Nice clean room and breakfast included brilliant.
2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 8일
HelloThank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Aaron

10/10 - 훌륭해요

jeremy

2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 8일
Hi JeremyThank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Aaron

8/10 - 좋아요

NICKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 8일
Hi NickiThank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Aaron

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 8일
Thank you for taking the time to tell us about your experience at Holiday Inn Express BIRMINGHAM - STAR CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Aaron

6/10 - 괜찮아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스
So So
Hotel is obviously past its prime. Lift was absent due to being under replacement. Rats running around outside. Room was ok. Telly was stuck with unremovable subtitles. Staff were nice an friendly, breakfast was good.
2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 23일
good afternoon mark , thank you for review for your recent stay with us . sorry we havent met your requirement for your stay with us if we can make your stay better please let us know.

4/10 - 별로예요

John

출장 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Won't stay here again!
The overall condition needs improving - stained walls and carpet in my room for example. You can only order food via a QR code which leads you to a website (the meal choices are basic). This site crashed on me twice and charged me both times. I enquired at Reception and was told that, because the site is controlled by a third party, only the manager can amend and refund. There was no night manager, so I would have to wait until the morning. Soon after 2 meals arrived, but one was returned easily enough. After my meal, I returned to my room to find that my key card wouldn't work. I tried again a couple more times, when my door did open, but from the inside - they had allocated my room to somebody else! (luckily I had all of my valuables on my person, but this was not the point). We both went to Reception to sort it, where I was handed a "free drink voucher" for the inconvenience. As I was going to bed, this was not much use! The following morning, I went to Reception where I was told that the manager was off-site, and they had to ring to get a code for my refunded meal. When I explained what had happened, I was told that they would have to raise an escalation with the night manager. I checked out the following morning, where I met with the night manager - they had not been informed about any of the issues, and when I did tell them, I was told "hopefully that won't happen the next time you stay"!!!
2023년 9월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 23일
good evening john , thank you for your review of your recent stay with us if there is anything we can do to improve please let us know

2/10 - 너무 별로예요

Tracy

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I found the TV remote broken, informed manager, he changed batteries, but back missing on remote back, didn't work for whole stay. Two days out of six by 8am no eggs available, lady in charge of breakfast chatting behind reception No greeting daily from staff, lady who clears breakfast area more suited to work In the kjb, totally unfriendly. Saturday night early hours 2am guests gathered outside socializing, went down to reception and receptionist chatting with a friend behind reception, had to ask her to remove the guests being extremely noisy, gave the impression it was an inconvenience for her. Overall the impression is that the guest is an inconvenience, no greeting, no interpersonal skills, they would rather chat amongst themselves. I will not recommend your hotel to anyone .
2023년 9월에 7박 숙박함
답변 제공: Guest Service Manager 님, 2023년 9월 23일
good evening tracy , sorry for your experince with us if there anything we can do to improve your stay please let us kmow

2/10 - 너무 별로예요

David

2023년 9월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 10월 8일
Hi DavidThank you for leaving a review of your recent stay with us. Sorry to hear that you found the stay unsatifactory this time. We hope to provide you with an excellent stay with us should you choose us on your next trip to Birmingham.Kind RegardsAaron