I had a reservation for this hotel (through Hotels.com and used free nights to secure the reservation); however, when I arrived at the hotel, I was told that, yes, that had received my reservation, but no I could not stay there. I was told at first that I could not stay there because there was "an important conference" there and they needed my room. When I angrily confronted them that they had sold my room, the concierge started stuttering that no, no of course not that, um, um, um, my room was being repaired and they had no space. This hotel has the best location in Bishkek for sightseeing, which is why I reserved the hotel. They, however, put me in another hotel hell and beyond from the center of town in a terrible suburb. Hollywood could easily use that part of town for its next post-apocalyptic zombie movie and not have to change much in the neighborhood. Crumbling homes, abandoned buildings, boarded up businesses was the norm ... along with drunks passed out on the sidewalk on either side of the hotel. They claimed it was in a "great" part of town (a lie), that it was a "great" hotel (another lie), and that it was easy to access downtown (yet another lie). I found a taxi in this hell hole and he wanted the equivalent of US$ 30 to go into the center of town -- considering it costs US$ 10 from the airport (45 minutes from town), that tells one how far I was. Kyrgyzstan is known for its hospitality, this hotel is the antithesis of that and ruined my time in Bishkek.