I arrived at the hotel with my children and was extremely concerned by the condition of the room we were allocated. The room was very small and unsuitable for a family of five. It had a strong smell of mould, which appeared to have been covered with fresh paint. There was no window or adequate ventilation, and the extractor fan was extremely noisy and visibly dirty.
When we asked whether we could leave the door open for ventilation, we were told that there were lots of rats within the property, which caused further concern.
We were offered an alternative room; however, this was also unsuitable. There was still a terrible smell, hair was visible on the floor, and the room had clearly not been properly cleaned. The overall standard of cleanliness was very poor.
Due to the strong mould-like smell and poor ventilation, I was particularly concerned that staying in these conditions could trigger my children's asthma. After discussing these concerns with the manager on duty, we mutually agreed that it would be best for us to seek alternative accommodation elsewhere rather than risk my children's health.
We therefore did not choose to leave without reason; the decision was made following our discussion with the manager because the accommodation provided was not considered suitable for my family.
Overall the staff were very kind and offered to clean the rooms in the morning, but I need accommodation on the day.