The most disgusting and dirtiest hotel that I have ever had the misfortune to stay in. Shocking condition of the room we stayed in. Dirty and leaking toilet on arrival, bathroom not cleaned at all, hairs and bath scum still on toss, sink and in bath, damaged step with warning tape stuck over it, rotten and mouldy wood work, unsafe electrical items that had not been PAT tested since JANUARY 2022!!. Poo on the bathroom walls, fire safety doors with 1 1/2 inch gap at the bottom!!
So shocking for a large hotel chain.
Customer service, Front of House manager really didnโt care !!! Got no where with our complaint, other than a ready printed piece of paper with the complaints email address!! Pre done, ready to go says they get a lot of complaints!!!
So I advise before you waste your money, read all the +4000, yes you read correctly, +4000 ONE STAR trust pilot reviews about this hotel!! And if thatโs not enough, google the hotel name and itโs all over the internet and newspapers regarding how bad this hotel is.
And as for Expedia, Iโm sorrry but you are not bothered now you have taken my money, no interest in how bad this hotel is so rest assured, neither yourselves or Britannia Hotel chain will be getting a further penny of my hard earned money in the future.
