2/10 - 너무 별로예요
Duncan
연인과의 여행
2025년 9월 30일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Examples of poor customer service - check in was okay but not warm. Reception night staff had to be called for overnight disturbance/breach of the peace. Someone attended, requested quiet and left. Then did not return to check. It created only a short interval before the fighting recommenced. If I had been alone – I would have called the Police!
When asked about there being insufficient food available at breakfast, the staff member (male) replied “I only have two legs!” No apology or explanation provided. Nor help offered.
Again at check out, when we mentioned the poor standards, the lady on reception merely shrugged, did not pursue a conversation and generally looked as if she was out of a job anyway and had heard it all before many times.
Staff morale is non-existent.
Cleanliness was not great – dirty windows and tables. Had to get our own cutlery and clear our table ourselves both mornings of the stay before we could eat breakfast.
The pool was closed by 6.30 pm on Friday night.
Worst of all though, we were unable to sleep due to all night disturbances – loud arguments in rooms and corridors, door slamming, swearing and eventually car horn sounding. When you go to a hotel you expect to be able to get some sleep! This is no longer a 4 star hotel. Time to change the rating to 3 stars!
We paid £381.80 for two nights – never again! Having been previously, when it was run by Hilton, this was a huge disappointment!
Duncan
2025년 9월에 2박 숙박함
