“We recently stayed here with our children, and it was without question the worst hotel stay we have ever experienced. For a resort charging premium prices, the level of cleanliness, maintenance, and customer service was completely unacceptable.
Upon arrival, we hauled our luggage and children up to our second-floor room, only to find it hadn't been cleaned from the previous guests. Beds were unmade, and trash was left in the cans. Front desk immediately reassigned us, but the second room was in...