분빌, 뉴욕의 수영장이 있는 호텔

“Front desk staff was very helpful and polite! Room well kept, clean and comfortable.”

“Out refrigerator was unplugged because it made loud noises. Front desk told me to just leave it unplugged. One bathroom had the fan on max speed all day and night, while our other rooms bathroom fan did not funtion. When we requested housekeeping, nothing was cleaned. There was dried poop on the inside of the toilet when we moved in. Staff apologized constantly but did nothing to improve housekeeping. 3 times I had to get my own fresh towels from the front desk because housekeeping did not clean...

“We made a last minute reservation with the hotel. It turned out to be a great decision. The rooms were clean, breakfast good, and a nice pool. The surrounding area also had a couple nice places to shop. Would definitely stay again.”

“clean room, friendly staff, nice to give snacks& late checkout for boilermaker race runners.”

“Not quite up to the typical standards. Rooms were nice enough but lobby tired, elevators took forever and pool unexpectedly closed. Staff was lovely and helpful.”

“Staff at front desk was helpful, even at 4:30 AM. Appreciated the cleanliness, plenty of parking. Breakfast could definitely use some help!! And indoor pool area was not comfortable at all - sitting area was outside, the room was very hot & decking around the pool stayed soaked with some puddles. Overall, I give it a B+. Offer a better breakfast and I might bump it up to an A-.”

“The hotel advertised complimentary breakfast but there’s actually no breakfast. I asked the receptionist about it and she said it’s not up to them, that it’s something that Expedia does. I’m pretty sure that falls under false advertising and breach of contract. We paid for a product as advertised and didn’t get what was advertised. I wonder what would’ve happened if we decided to just pay portion of the bill and just blame it on Expedia and say that it’s Expedia that said we’d pay full amount...