2/10 - 너무 별로예요
Lisa
가족 여행
2025년 10월 15일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After working until well after midnight to clean up a wedding reception, I requested an additional thirty minutes for later check out the last morning of our stay.
By 8:20 am, house keeping was knocking on our door.
I explained that we had arranged a late checkout. At 11 am, again there was a knock and again I explained. Within minutes I got a very rude phone call from the front desk telling me it was “time to leave.” When I explained that I had arranged a late checkout, the employee said she had no documentation of it and asked who told me we could check out late. The entire conversation was cold and as if she thought I was lying. I wish I had gotten the name of the young girl who was working the desk the night before, but I did not. We were exhausted and I’ve not had issues at other hotels when I ask for our folio to be documented with a late checkout approved. We continued packing up and in doing so, discovered two roaches crawling across the countertop where our overnight bags were located. The room smelled of cigarette smoke when we checked in despite being a non-smoking room and did not feel clean.
I would not stay here again.
Lisa
2025년 10월에 2박 숙박함