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스프링힐 스위트 시리브포트 - 보시어 시티/루이지애나 다운스 여행 후기

3 out of 5
스프링힐 스위트 시리브포트 - 보시어 시티/루이지애나 다운스
8010 E Texas St, Bossier City, LA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 432개" "
평점 8 - 좋아요. 1000개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 113개" "
평점 4 - 별로예요. 1000개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 104개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Ralph

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Construction on floor above us was started at 7:30 in the morning waking everyone up. Not acceptable. I am requesting a refund
2024년 5월에 1박 숙박함

8/10 - 좋아요

Suzie

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Joey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: L. Evans 님, 2024년 5월 3일
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Perry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly
2024년 4월에 4박 숙박함
답변 제공: L. Evans 님, 2024년 4월 29일
Dear Perry, Thank you for taking the time to share your thoughts regarding your stay here at Springhill Suites. I appreciate your feedback. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 - 너무 별로예요

Rhoda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The first room smelled like dog urine. The second room rusted tub and stale smell. Water was not hot in shower.
2024년 4월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 4월 22일
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you stay here with us at Springhill Suites. I will share your feedback with our leadership team, so that we can always grow and improve.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 - 훌륭해요

Mona

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it
2024년 4월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 4월 20일
Dear Mona,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Roderick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horse Track View
2024년 2월에 3박 숙박함
답변 제공: L. Evans 님, 2024년 4월 19일
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Toni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, clean rooms
2024년 4월에 1박 숙박함
답변 제공: Springhill Suites Management Team 님, 2024년 4월 10일
Thank you for your amazing review! We loved having you stay with us.

10/10 - 훌륭해요

Meredith

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service desk, very helpful at breakfast. Great breakfast spread with options for adults and kids! About the only thing we had to ask for was sheets for the pullout bed. And the nice lady told us if thete wasnt any in the closet to let her know.
2024년 4월에 1박 숙박함
답변 제공: Springhill Suites Management Team 님, 2024년 4월 10일
Thank you for your wonderful review. We hope to see you again soon!

10/10 - 훌륭해요

Tyniqua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay! Also a big shoutout to the Frobenius desk clerk & her supervisor-Jessica. A mistake was made with checking in. However , after 1 call , they were able to resolve it. The professionalism , courtesy , & customer service was beyond EXCEPTIONAL! They even called back to confirm it was resolved. I travel a lot and book a lot of hotels. Everyone doesn’t care about the customers and their experiences. But that is not the case here. I will definitely be booking again and also referring others as well. Thanks again ❤️
2024년 3월에 1박 숙박함
답변 제공: The management team 님, 2024년 4월 1일
Thank you so much for taking the time to leave such a wonderful review! We absolutely love and care about our guests. Your comments will be shared with our staff! Thank you again and we hope to see you again soon.

10/10 - 훌륭해요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was very clean, check in was quick and easy breakfast was great! Will continue to stay again when in town
2024년 3월에 2박 숙박함
답변 제공: L. Evans 님, 2024년 4월 1일
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 - 너무 별로예요

Marco

2024년 3월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 4월 19일
Thank you for choosing to stay with us. Your experience of is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Engineering leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 - 괜찮아요

Kady

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the internet didn't work the 3 nights we were there
2024년 3월에 3박 숙박함
답변 제공: L. Evans 님, 2024년 4월 1일
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Tawanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: L.Evans 님, 2024년 3월 26일
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EvansGeneral Manager

2/10 - 너무 별로예요

Nikki

2024년 3월에 1박 숙박함
답변 제공: L.Evans 님, 2024년 4월 16일
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Terry

2024년 3월에 1박 숙박함
답변 제공: Springhill Suites Management Team 님, 2024년 4월 13일
Thank you for your amazing review! We are thrilled you enjoyed your stay with us and we can’t wait to see you again soone!

10/10 - 훌륭해요

NANCY

연인과의 여행
Speedy Easy Very courteous.
2024년 3월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 3월 26일
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EVANSGeneral Manager

4/10 - 별로예요

Ashley

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When we arrived at 4:30 pm our room was not clean. You are told 3 pm is check in you should be able to definitely check in at 4:30pm. Then we come in from the our concert and the night guy is rude. He has an attitude about having to get us a blanket for the pull out couch. Then the one we get is still wet. So we have to go back down to get another one.
2024년 3월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 3월 26일
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all leadership team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory situations from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 - 훌륭해요

Jenitia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
I had a great stay customers service at this location was excellent they ladies at the front deck were nice will book here again this is my second go round with them
2024년 2월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 26일
Hello Ms. Jenitia,We are so happy to hear that you had a wonderful stay here with us. Thank you for your positive feedback and we want you to come visit us again, whenever you are in the area. Thank you so much for your business. Best Regards,General Manager L.Evans

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 23일
Hello Mr. David,We are so pleased to know that you enjoyed your stay.We appreciate your business and would love for you to come back and viist us again.Best regards,L.Evans Generla Manager

10/10 - 훌륭해요

Davinia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you for taking the time out of your day to leave us this wonderful review.We appreciate your business and hope to see you again soon. Thanks so much for your support.Have a great day! L. EvansGeneral Manager

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love it
2024년 2월에 2박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for leaving us this wonderful review. We are so happy that we could accommodate you and/or family. Please make sure to visit us again, if you are in the area. Thank you for your business.Best regards,L.Evans Generla Manager

10/10 - 훌륭해요

Logan

2024년 2월에 2박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything
2024년 2월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 - 훌륭해요

crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 1월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

8/10 - 좋아요

Myesia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night only
Great stay, hotel well kept!
2024년 1월에 1박 숙박함
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 - 훌륭해요

Jewell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick get a way stay
Staff was very helpful. Room was clean. Breakfast was great with good healthy choices.
2023년 12월에 1박 숙박함
답변 제공: Springhill Suites 님, 2024년 1월 6일
Thank you for your awesome review!

10/10 - 훌륭해요

Brittany

2023년 12월에 1박 숙박함
답변 제공: Springhill Suites 님, 2024년 1월 6일
Thank you for your review!

8/10 - 좋아요

Eric

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not bad at all
2023년 12월에 2박 숙박함
답변 제공: Springhill Suites 님, 2024년 1월 6일
Thank you for your review!

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Its good they are renovating some of the areas. The place is a bit run down looking. It's also the first place where I ever had to complain that the water was too hot and you couldn't turn it down. We also had a maintenance issue, the toilet overflowed. My issue is that they didn't clean up the mess once that work was done.
2023년 12월에 3박 숙박함
답변 제공: Springhill Suites 님, 2024년 1월 6일
We want apologize for our team not taking the time to clean up behind them. We will make sure to speak with them as a training experience. We hope that you will come back and let us "wow" you.

8/10 - 좋아요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Springhill Suites 님, 2024년 1월 6일
Thank you for your review!

8/10 - 좋아요

Timari

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for your review! We hope to have you back soon!

10/10 - 훌륭해요

Becky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is an outside gated patio. Which made me feel safe outside while sitting outside.
2023년 12월에 1박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for the awesome review! We hope to have you bad soon!

10/10 - 훌륭해요

Hari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
답변 제공: L. Evans 님, 2024년 2월 19일
Thank you so much for taking the time out to rate our hotel. We appreciate the great score.We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stop
Very clean hotel and good breakfast. Clean breakfast area as well and everyone was friendly.
2023년 12월에 1박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for your awesome review! We hope to see you bad soon.

6/10 - 괜찮아요

Malcolm

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
Had higher expectations for Springhill but felt like a Comfort Inn
2023년 12월에 3박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for staying with us. We value your feedback.

10/10 - 훌륭해요

David

2023년 12월에 1박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for your awesome review! We hope to have you back.

10/10 - 훌륭해요

Tony

2023년 11월에 3박 숙박함
답변 제공: Springhill 님, 2023년 12월 19일
Thank you for your awesome review! We hope to have you back soon.

6/10 - 괜찮아요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our family of 5 stayed here for a Thanksgiving visit to see family. Our first room had stained carpets and couch, but otherwise clean. The next morning we found the shower didn’t work. Staff was very helpful and got us a new room. Similar level of cleanliness. In the new room, the doors weren’t level and were hard to close and tub bottom was very worn. Indoor pool is also “closed for maintenance”, but doesn’t appear to be a short term issue. This was a deciding factor in our stay so would have been nice to know.
2023년 11월에 3박 숙박함
답변 제공: Springhill 님, 2023년 11월 30일
Thank you for your review! We want to apologize for the inconvenience with our pool being closed and your room not being properly cleaned. We hope that you will come and see us again in the future.

10/10 - 훌륭해요

KaDesha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2023년 11월에 1박 숙박함
답변 제공: Springhill 님, 2023년 11월 24일
Thank you for your review!

10/10 - 훌륭해요

Latoya

Clean room great service
2023년 11월에 1박 숙박함
답변 제공: Springhill 님, 2023년 11월 24일
Thank you for your review!

4/10 - 별로예요

Janet 님, South Ogden

가족 여행
별로예요: 직원 및 서비스
Trimming bushes with chainsaw, outside our window, at 0630! Housekeeping would make an “attempt” to clean the room but never follow-up to make sure all was done! Free breakfast was good though!
2023년 11월에 5박 숙박함
답변 제공: Springhill 님, 2023년 11월 24일
We want to apologize about your experience!

2/10 - 너무 별로예요

Juan

출장 여행
A Nightmare Stay: Nothing Like the Advertised Pics
Title: **A Nightmare Stay: Nothing Like the Advertised Pictures** I recently had the unfortunate experience of staying at a hotel in Bossier that was far from what I expected based on the pictures provided online. My initial impression was that I had stumbled upon a practical joke, as the actual condition of the room bore no resemblance to the well-maintained spaces depicted in the pictures. It was a shocking disappointment. Upon entering the room, I was greeted by an atmosphere of deterioration and neglect. The bathroom, in particular, was a disaster. Loose tiles covered the floor, and I even had to take a video to document the extent of the disrepair. These tiles were so precarious that I could easily pick them off the floor. This level of neglect is not only unacceptable but also a safety hazard for guests. Furthermore, the door of the room was inoperable. It simply would not close, leaving me feeling vulnerable and unsafe throughout my stay. To ensure my security, I had no choice but to sleep close to the door, fearing that someone might attempt to enter the room during the night. What added to my frustration was the fact that the pictures provided during booking were not representative of the actual state of the hotel. The images portrayed an entirely different location, akin to the well-maintained hotels I've encountered in the Dallas area. However, this was not the case in Bossier. I feel obligated to share my experience to caution others considering a stay at thi
2023년 10월에 2박 숙박함
답변 제공: Springhill Suites 님, 2023년 11월 5일
We want to apologize about your experience. Your experience was below our standards and we are truly sorry. We hope that you will give us another chance in the future.

10/10 - 훌륭해요

Glen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could use rubber mate in Tub for safety.
2023년 10월에 3박 숙박함
답변 제공: Springhill Suites 님, 2023년 11월 5일
Thank you for your review I will pass your feedback to upper management and I hope you will be back!

10/10 - 훌륭해요

Penny

2023년 10월에 2박 숙박함
답변 제공: Springhill 님, 2023년 11월 24일
Thank you for your review!

6/10 - 괜찮아요

David

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Springhill 님, 2023년 10월 19일
Thank you for your review! We strive for every guest to have a great experience, we are sorry we fell short of that. We hope that you will give us another chance in the future.

6/10 - 괜찮아요

Jackie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool was not open. We specifically made a reservation at a hotel that had a pool and were not made aware until checking in that it wasn’t available
2023년 10월에 1박 숙박함
답변 제공: Springhill 님, 2023년 10월 15일
We want to apologize for not having the pool up. We hope you will come back and see us.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was dirty
2023년 8월에 1박 숙박함
답변 제공: Springhill 님, 2023년 9월 25일
We want to apologize for your experience here, that is below our standards.

4/10 - 별로예요

Adrian

별로예요: 직원 및 서비스
Not what I expected
I waited in line to be checked in. An older lady was checking in with Jessica at the counter two other clerks were talking then a man walks in & they check him in despite me standing there. I didn’t make a big deal just continued to wait. Finally, checked in and found pieces of trash on the floor in the room, and the only washcloth that was in the room was on the floor. Aside from the things I’ve mentioned the room was spacious.
2023년 9월에 1박 숙박함
답변 제공: Springhill 님, 2023년 9월 25일
We want to apologize for your experience here, that is below our standards.

6/10 - 괜찮아요

Vickie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not good!
Dirty towels in the closet. Tooth floss pick on the floor and a water bug crawling up the wall. The lady at the front desk took 20 minutes to get us checked in.
2023년 9월에 2박 숙박함
답변 제공: Springhill 님, 2023년 9월 25일
We want to apologize for the experience you have had!