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Reviews of The Arcadian powered by Sonder

3.5 out of 5
The Arcadian powered by Sonder
1200 Beacon St, Brookline, MA

Reviews

8.0

Very Good

Rating 10 - Excellent. 995 out of 2186 reviews" "
Rating 8 - Good. 552 out of 2186 reviews" "
Rating 6 - Okay. 306 out of 2186 reviews" "
Rating 4 - Poor. 187 out of 2186 reviews" "
Rating 2 - Terrible. 146 out of 2186 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David, Santa Cruz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good price for corner suite. Light bulb burnt out in room and bathroom doors that did not lock were slight let downs.
Stayed 1 night in May 2024

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Coolidge corner. Walkable area. Nice staff
Stayed 7 nights in May 2024

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty decent. Great environment, nice location, good facility and service. I don't like their breakfast selection tho: only milk and bread, no essential proteins like egg or meat in any source. Other than that, there's no vent inside the restroom.
Stayed 2 nights in May 2024

4/10 Poor

Melanie, London

Disliked: Property conditions & facilities
I booked a room that said “No view” and assumed that meant no nice view. What I didn’t realise is it meant its only windows face an interior hallway. This meant we couldn’t open the curtains at all - as people walking by- or get any natural light. I can’t believe a hotel would even offer such a room.
Stayed 1 night in May 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 1 night in May 2024

10/10 Excellent

Johnathan, Montpelier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Ryan

Stayed 1 night in May 2024

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area reminded me of an IBIS European type hotel.
Stayed 2 nights in May 2024

6/10 Okay

Neelufar

Traveled with family
Disliked: Cleanliness, amenities
When we checked in for our 5 day/4 night stay, it was clear that the room had been only partially cleaned; there were trash items on the carpet and floors (eg, dried grape stems) and crumbs in the drawers. We were informed that the room would be serviced "every other day" but no one came to clean, and it was only after we notified the front desk that the room was serviced on Day 4 (we were leaving the next day). The breakfast service was good and the rest of the facilities looked fine, except that the lobby carpets hadn't been vacuumed when we arrived and they were in the exact same condition when we left 5 days later (I have photos of all of the above).
Stayed 4 nights in May 2024

8/10 Good

Alejandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could be an amazing place, but it needs some more care. The floor in the lobby was always sticky, and the upholstery dirty (but not sticky). They ran out of coffee early afternoon and wouldn't replace. The room's WC it was so low it was dangerous bc of the placement in front of the shower. And it was super noisy, not because of guests but plumbing and ac. You could tell everytime when somebody opened a faucet or used the bathroom. Lastly, thier check id is a hassle; had to try on 3 different computers, and no one responded when I tried to contact support. No people available. Otherwise it was a great stay, great location and convenient. Would stay again, no problem
Stayed 4 nights in May 2024

10/10 Excellent

Bing

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Julia Ann Covington

Traveled with family
Liked: Staff & service
This hotel is so close to BU we could easily walk or take the T anywhere. The AC thermostat was not calibrated correctly and the room stayed quite warm. The ventilation in the bathroom was not sufficient so the room really heated up when any of us took a shower. The sofa bed mattress was no good. I miss the catered hot breakfast option. There are ice machines only on every other floor. We stay here for the location.
Stayed 7 nights in May 2024

10/10 Excellent

Aliza

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

mahnaz

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t get a good rest at this property . Music blasting in the hallways through out the night . No protein of any kind for breakfast and no windows to outside
Stayed 4 nights in May 2024
Response from Sonder on May 24, 2024
Hi Mahnaz, thank you for your honest feedback and we’re sorry for the nearby noise levels. This is a popular neighborhood with a buzzing nightlife and we feel awful for it disrupting your stay. Please reach out to us before your next stay and we can provide complimentary earplugs and a white noise machine. While we understand that may not fully solve the problem, we want to help reduce the street noise however we can.

8/10 Good

Mary

Liked: Staff & service
Breakfast was from 7am to 10am I was at breakfast two mornings before 9am and only coffee and bagel left and when I enquired about muffins and pastries they said they were finished
Stayed 7 nights in May 2024

2/10 Terrible

Oguz

Traveled with family
Disliked: Cleanliness, staff & service
Cannot open any windows, can hear every noise in the neighboring room, have to ask for room cleaning, very basic breakfast, has no facility for any simple functions like printing a page or two! It is just like a dormitory.
Stayed 5 nights in May 2024
Response from Sonder on May 23, 2024
Hi Oguz, thank you for your honest feedback. It saddens us that your stay fell short of expectations. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when visiting Boston in the very nice Brookline town. Right beside Coolidge Corner.
Stayed 4 nights in May 2024

6/10 Okay

Rosa

Traveled with family
Liked: Amenities
Disliked: Staff & service
The property was fair , but no one cleaned our room and we hadn’t put out a no disturb sign
Stayed 2 nights in May 2024
Response from Sonder on May 22, 2024
Hi Rosa, thank you for sharing your feedback. While we do not offer daily cleanings at this location, all guests can book on-demand housekeeping services. This ensures you can enjoy an uninterrupted and environmentally sustainable stay. We’re sorry if this was different than what you expected, and we’ll have our team review the listing details. Your feedback means a lot to us as it helps us continuously improve our hospitality standards.

8/10 Good

Melissa

Traveled with family
Liked: Amenities, property conditions & facilities
Nice breakfast and a good value for staying in the Boston area. Housekeeping was very loud in the mornings which woke us up, and they knocked on our door to bug us well before checkout on the day we were leaving. I’ve never had that experience before.
Stayed 2 nights in May 2024

4/10 Poor

PDD

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again. Bad in every way and the service via the app is ridiculous to say the least. Stains on the carpet, air conditioning noisy continuously, broken shower soap unit fixations, need to speak with reception and you are transferred to a call centre and the view is something to be desired. The parking arrangements were so complicated & I travel often - I can only imagine how someone that does not travel often like myself would cope.
Response from Sonder on May 22, 2024
Thank you for sharing your experience. We're very sorry about the issues you had during your stay. Our team has been notified about the cleanliness and maintenance problems and is working to address them right away. Should you decide to give us another chance, we'd love the opportunity to make it up to you.

10/10 Excellent

Parker

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024

10/10 Excellent

Ragaa, Northbrook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfy good service
Stayed 1 night in May 2024

8/10 Good

Andrea, mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the area that the hotel is located at. The room itself was a little small and the walls are kind of thin. I was recommended for the price
Stayed 4 nights in May 2024

10/10 Excellent

Lynda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, housekeeping and maintenance were exceptional Will stay again
Stayed 2 nights in May 2024

4/10 Poor

Asmita

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room had a musty smell throughout our stay and keeping the fan on did not help. We could hear everything that was happening in corridor (people walking, talking) as our room had corridor view. The staff was not friendly and didn’t provide extra towels we needed as the shower water comes out on the bath floor and there were no bath mats.
Stayed 3 nights in May 2024
Response from Sonder on May 16, 2024
Thank you for sharing your experience with us, Asmita. We're truly sorry about the challenges you encountered during your stay. We apologize for any lapses in service from our staff and for the oversight regarding the towels and bath mats. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and venue
Stayed 2 nights in May 2024

8/10 Good

xuehua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cgeat hotel very convenient and clean
Stayed 3 nights in May 2024

10/10 Excellent

Nadia

Liked: Staff & service, property conditions & facilities
Good for a few days stay
Stayed 4 nights in Mar 2024

4/10 Poor

Mindee, Naperville

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 3 nights in May 2024
Response from Sonder on May 14, 2024
Hi Mindee, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

8/10 Good

Abdulaziz

Traveled with group, Business traveler
Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in May 2024

6/10 Okay

Hongmei

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The front desk guy did not explain anything about the property. He did not mention that a room service request has to be placed with the front desk. I waited 2 days for the service and it did not happen. On the second day, i asked the cleaning lady if she coukd have someone clean up the room while i was gone and she said she will tell someone on my behalf. I came back at 4pm, room was not cleaned or made up. I called the front desk and i was told the cleaning crew left at 2:30 and it is too late. All in all, i stayed 3 days with no room service. What a shame!
Stayed 3 nights in May 2024
Response from Sonder on May 14, 2024
Hi Hongmei, thank you for sharing your feedback. We’re sorry for any miscommunication regarding the front desk. Our app is designed as a virtual concierge, and guests can check in on their own time. We also have a local team available if you need any assistance in person. We apologize again if this did not meet your expectations. If you’re open to giving us another chance, we’d love the opportunity to make it up to you in the future.

8/10 Good

Melina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I loved the property, the area, all the amenities, and the staff especially was always so nice and helpful! The only thing I had particular trouble with was the hotel room bathroom which was a little difficult to flush for some reason and would take multiple attempts. My room was also missing a hooks to hang our bath towels but we made due. Other than these little things, everything else was very nice and I would definitely book here again!
Stayed 4 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great unique hotel.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
Peaceful
Stayed 4 nights in May 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay in Boston. Price is good . Convenient easy to walk to restaurants, Trader Joe’s . Room are clean and comfortable. Parking close. Nice breakfast and coffee and tea always available. This is our second stay here , we will be back

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here
Stayed 2 nights in May 2024

8/10 Good

Fannie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice but we didn't get room service most of the time we were there even though we requested it on the app
Stayed 5 nights in May 2024

6/10 Okay

cherumgottil

Traveled with family
Liked: Cleanliness, staff & service
Overall a good place to stay, right next to a T station, nice neighborhood, lots of restaurants in walkable distance. What I did not like is the abnormal toilet seat in my room. It was so low as if meant for a kid. An elderly person would struggle to get up from that. Hence 3 stars.
Stayed 4 nights in May 2024

6/10 Okay

Amy

Stayed 2 nights in May 2024
Response from Sonder on May 15, 2024
Hi Amy, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

8/10 Good

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

bin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 7 nights in May 2024

10/10 Excellent

Devarajan, Vizag

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Stayed 4 nights in Apr 2024

6/10 Okay

Aishwarya

Traveled with family
Disliked: Cleanliness, property conditions & facilities
They did not clean our room. Not happy with the cleanliness of room.
Stayed 7 nights in Apr 2024

10/10 Excellent

Yulin

Stayed 6 nights in Apr 2024

8/10 Good

Steven

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and accommodating. The space was just the perfect size for me.
Stayed 2 nights in May 2024

10/10 Excellent

Corey James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and fun atmosphere.
Stayed 4 nights in Apr 2024

8/10 Good

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things I "didn't like" were that there weren't any on-site vending machines or similar service and how dry the air was. The first is minor considering how close options are for quick eats and drinks are that are open late. The second is something idk if they could even change, and it's than mold. Otherwise, very clean and easy to get to. Staff was kind and knowledgeable about the area. The room was comfortable and quiet (excluding our neighbors who were having a party, which was handled by staff).
Stayed 5 nights in Apr 2024