"This was my third stay at the Acadian. Each time, it has been a little less impressive. Still a good hotel.that suits my needs as I race at Fenway thought not 5 star any longer.
The staff are usually very helpful. Communication was at a premium this trip and if I have to go to the front desk more than once for the same issue, I consider it a fail. The cleaning staff are not bilingual (Spanish) and it made it hard to communicate.
The breakfast was less plentiful than in the past. The same stuff each day with several.rows of the same bread, cereal, warm milk, cheese with nothing to pair it with. The staff for the breakfast was pleasant and kept everything clean.
Parking was another issue and I was charged an additional fee even though I drove off the premises before checkout time. When I brought the problem to the front desk they blamed it on the staff that checked me in saying I should have asked for an "extra hour" on my reservation. I was given a customer service number to call and no further assistance was rendered. Fail.
I would still consider staying here again with the caveat I outlined and spoke with a manager about ALL the failures on this trip. OR maybe go just up or down the street where the hotels are plentiful."
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