리셉션

퀄리티 인 여행 후기

2.5 out of 5
퀄리티 인
210 Cavalry Dr, Glasgow, KY

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 341개 이용 후기 중 85개" "
평점 8 - 좋아요. 341개 이용 후기 중 120개" "
평점 6 - 괜찮아요. 341개 이용 후기 중 72개" "
평점 4 - 별로예요. 341개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 341개 이용 후기 중 26개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I would have given this a 5-star rating but for the fact that ,t had no elevator. Also, you have to let the water run for a long time to get hot water. I would definitely stay there again but would request a ground level room if there is a lot of luggage.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Pamela

단체 여행
좋아요: 직원 및 서비스
Place was not well kept. They said they were remodeling. It was quiet enough. Tv small and old. Mattress hard but I slept well. Pillows too soft.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Autumn

2024년 3월에 1박 숙박함

8/10 - 좋아요

Johanne

2024년 2월에 3박 숙박함

4/10 - 별로예요

Whitney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I Paid Extra For The Tub & It Didn’t Even Work
2024년 2월에 1박 숙박함

8/10 - 좋아요

Shaun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Teresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn't cancel the day I didn't get to use because a family emergency had leave a day early.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함

8/10 - 좋아요

melodee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a very quiet clean place.Food was good and everything in the kitchen was clean.We did have a toilet issue but told the front desk and it was taken care of .very good service and frienly
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Johnny

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Joshua

2023년 11월에 1박 숙박함
답변 제공: management 님, 2023년 11월 24일
Thank you for your stay.

10/10 - 훌륭해요

Gustavo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was so pleased with the staff and the room. We’re traveling with two dogs, and we all had a comfortable sleep.
2023년 11월에 1박 숙박함
답변 제공: management 님, 2023년 11월 24일
Thank you for your stay.

2/10 - 너무 별로예요

Adam

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would not recommend staying at this property. Upon checking out, I received a second charge on my credit card. I called the property to see what the issue was, and I was accused of stealing two towels and two rags for a total of $70. The lady that answered the phone was very rude about this and did not give me any options to dispute the charge. This is very shady business practices and a dirty way to run a business.
답변 제공: management 님, 2023년 11월 24일
Thank you for your stay. However I'm sorry for the inconvenience this may have been to you.

6/10 - 괜찮아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
Good place to stay for the price but the ice machine was out of order.
2023년 11월에 1박 숙박함
답변 제공: manager 님, 2023년 11월 13일
Thank you for staying with us.

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Nice front desk staff. COMFY CLEAN beds.
2023년 10월에 1박 숙박함
답변 제공: management 님, 2023년 11월 13일
Thank you for staying with us.

8/10 - 좋아요

Josh

좋아요: 직원 및 서비스
It was dated, but clean. Quite. Nice stay for the price.
2023년 10월에 1박 숙박함
답변 제공: management 님, 2023년 11월 13일
Thank you for staying with us.

8/10 - 좋아요

Norval

단체 여행
좋아요: 직원 및 서비스
For the money spent it was average. Needs updating. Noticed that the mattress liner/cover was not changed for awhile, but i slept well.
2023년 10월에 1박 숙박함
답변 제공: management 님, 2023년 11월 13일
Thank you for staying with us.

8/10 - 좋아요

Janet

2023년 10월에 1박 숙박함
답변 제공: management 님, 2023년 11월 13일
Thank you for staying with us.

4/10 - 별로예요

James

별로예요: 직원 및 서비스
Water wouldn’t go down in the shower, when we told the front desk they said the cleaning staff was gone for the day and there was no maintenance staff available. We were offered no alternate room or any type of compensation. Basically they didn’t care.
2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 10월 23일
Thank you for your stay and I do apologize for the inconvenience of the shower.

10/10 - 훌륭해요

Julio

2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 9월 30일
Thank you for your stay

2/10 - 너무 별로예요

Danney

2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 11월 13일
Thank you for staying with us.

4/10 - 별로예요

sam

좋아요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 9월 30일
Thank you for your stay

6/10 - 괜찮아요

Melissa

연인과의 여행
좋아요: 직원 및 서비스
Stayed one night. The hotel is older, the outside walkways could use some cleaning, but the room itself was clean. Bed was comfortable. Breakfast was very minimal - no fruit, no decaf coffee. It definitely wasn't worth what we paid for the night, but at least it was clean.
2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 9월 13일
Thank you for your stay and feedback.

8/10 - 좋아요

Sharon

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and quiet. Check in was fast and very friendly. Our only problem was the bathroom door stuck and we had to shoulder our way out like we were Chicago PD on a raid!
2023년 9월에 1박 숙박함
답변 제공: management 님, 2023년 9월 13일
Thank you for your stay and feedback. Thanks for letting us know about the bathroom door so we can take action on getting it fixed..

6/10 - 괜찮아요

Boyce

2023년 8월에 2박 숙박함
답변 제공: management 님, 2023년 9월 13일
Thank you for your stay.

6/10 - 괜찮아요

John

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Nothing wrong with the property; it’s just an older hotel and showing it’s age. It was clean, safe, and comfortable, just nothing fancy. One interesting comment: the pool is listed in the advertisement and property description and I let the pool affect my decision and selection in choosing to stay there. However, the pool was closed, covered, and NOT available for use.
2023년 8월에 2박 숙박함
답변 제공: management 님, 2023년 9월 13일
Thank you for your stay and feedback and I greatly apologize for our pool not being open. However, we do have it listed as closed on our Choice website. Sorry for the inconvenience this may have been for you!

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
If you say you have it you should have it.
Pool covered up and no guest laundry or vending machines.
2023년 8월에 2박 숙박함
답변 제공: manager 님, 2023년 8월 9일
Thank You for staying at our Hotel. We are sorry for the inconvenience of the pool being closed this season due to maintenance.

10/10 - 훌륭해요

Doyle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 8월에 1박 숙박함
답변 제공: manager 님, 2023년 8월 9일
Thank you for your feedback and choosing to stay at our choice property

8/10 - 좋아요

Boyce

2023년 7월에 1박 숙박함
답변 제공: manager 님, 2023년 8월 9일
Thank you for your feedback and choosing to stay at our choice property

6/10 - 괜찮아요

Darrin

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Exterior stairwells were dirty and in need of repair. Sinage said "Due to limited staff, stayovers will not receive housekeeping. Feel free to bring your linen down and swap it out".
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 15일
Dear Darrin,Thank you for sharing your review with us. We apologize for the condition of the exterior stairwells and any inconvenience caused. We will address the cleanliness and repair issues promptly. Regarding the signage, we understand your concerns and will ensure that it is reviewed and revised accordingly. We appreciate your feedback and hope to have the chance to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was perfect, great food and conveniences were close
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 10일
Dear Guest, Thank you for sharing your positive feedback! We're thrilled to hear that you found the location to be perfect and enjoyed the nearby food and conveniences. It's always a plus when everything you need is conveniently located nearby. If there's anything else you'd like to share or if you have any further comments, please let us know. We appreciate your feedback!Sincerely, Hotel Manager

4/10 - 별로예요

Sarah 님, North Branch

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They were not cleaning rooms nor replacing towels. I had to go get those myself. The room was dirty and smelled. If I was staying more than one night I would have left.
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Sarah,We are truly sorry for the unacceptable conditions you experienced during your stay. We deeply regret the lack of room cleaning and towel replacement, as well as the cleanliness and odor issues in your room. This is not the standard we aim to uphold, and we apologize for falling short of your expectations. Your feedback is essential to us, and we will address these matters immediately to ensure improvements are made. We hope you would consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Rino

2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 5일
Dear Rino,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Julie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I confirmed a 2 night stay with a standard room, king bed, no smoking and assessable. Our room was on the second floor, no elevator! Being handicapped I cannot do steps easy. This created a problem. AT THIS POINT IM TIRED AND FRUSTRATED So the lady at front desk gave us a room on the first floor. Double beds, not handicapped assessable. And a smoking room. Charged me additional $$$ (61.00 each day) AGAIN I confirmed my stay through Expedia and got an exceptional price, again my confirmation said standard room, king bed , no smoking and assessable. ALSO- the outdoor pool was not opened (green water) and our toilet wouldn’t flush! I will never stay here again!!!! Sorry, have stayed there before and there was bo problem NO PROBLEM IN THE PAST! Was hoping for some refund because the pool wasn’t opened and the room we ended up with was very very very unsafe (again handicapped) for both of us. I usually don’t post bad reviews BUT really felt I should. Hoping for reasonable result from someone. My name is Julie Lape and my phone number is 859-638-1697
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear Julie,We apologize for the inconvenience and frustration you experienced during your recent stay. We understand the importance of meeting our guests' specific needs, and we regret that we fell short in this instance. We appreciate you bringing these issues to our attention, and we will investigate the situation thoroughly to ensure that such incidents do not occur in the future. Please be assured that we value your feedback and will take it into account for improvements. Thank you for reaching out to us, and we apologize once again for any inconvenience caused.Sincerely, Hotel Manager

4/10 - 별로예요

Angela

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Toilet did not work in our room. Front desk said they were completely full and couldn't do anything for us. Pool was green and we were hoping to take our granddaughter swimming.
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 29일
Dear Angela,We deeply apologize for the inconveniences you encountered during your stay with us. It is unacceptable that the toilet in your room was not functional and that our pool was not in a suitable condition for swimming. We understand your disappointment, especially considering the anticipation of enjoying the pool with your granddaughter. We will investigate this matter further to ensure that it is addressed promptly. Please accept our sincere apologies, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Erin

별로예요: 청결 상태
Slightly frightening
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 23일
Dear Erin,We apologize if your experience was slightly frightening during your stay. We strive to provide a safe and comfortable environment for all our guests. If there's anything specific you would like to share or discuss further, please feel free to provide more details, and we'll do our best to address any concerns you may have had. Your feedback is valuable to us, and we appreciate you bringing it to our attention.Please visit us again. Sincerely,Hotel Manager

8/10 - 좋아요

John

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ondelay
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 23일
Dear John,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good location, nice big rooms, comfy beds. The breakfast was everything you could expect. The room I stayed in had a running toilet and the shower rail needed securing. So a nice stay but a little maintenance is needed.
2023년 6월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 23일
Dear Guest,Thank you for sharing your feedback about your stay at our hotel. We're glad to hear that you enjoyed our good location, spacious rooms, comfortable beds, and the breakfast met your expectations.However, we apologize for the maintenance issues you encountered with the running toilet and shower rail in your room. We appreciate you bringing this to our attention, and we will address these matters promptly to ensure a more enjoyable experience for our guests.We hope to have the opportunity to provide you with an improved experience during any future stays.Sincerely, Hotel Manager

8/10 - 좋아요

Loretta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 15일
Dear Loretta,Thank you so much for sharing your recent stay. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean good bed, friendly!
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 15일
Dear James,Thank you for your positive feedback! We're glad to hear that you found the room clean and the bed comfortable during your stay. Providing a clean and comfortable environment is important to us. We also appreciate your kind words about our friendly staff. We strive to provide excellent customer service. We value your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Sandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was not far from our entertainment venue. We checked in and went to our reserved event. Came back and stayed 10 minutes before checking out. We decided to drive home late at night and tired rather than stay. Both husband and I agreed neither of us was going to sleep all night. Hope to hear from management soon on our issue!!!!
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 12일
Dear Sandra ,Thank you for choosing our hotel for your stay and for sharing your feedback. We apologize for any issues or inconveniences you experienced during your brief stay. We understand the importance of a good night's sleep, and we apologize if the conditions of the room did not meet your expectations. We take guest feedback seriously, and we will make sure to address your concerns with our management team. We appreciate your patience and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Marsha

2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 30일
Dear Marsha,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with our service. Your feedback encourages us to keep delivering exceptional quality. We appreciate your support and look forward to serving you again in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Peggy L

2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 20일
Dear Peggy,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 6월 6일
Dear Jamie,Thank you for the stay.We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 - 좋아요

Jeffrey

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. The swimming pool was not open yet.
2023년 5월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 17일
Dear Jeffrey,Thanks for the stay and the feedback.Guest comments are valuable inputs for us to better our services.Your observations will definitely be taken for proper action.You can expect a further improved stay next time.We look forward to seeing you again soon. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice. There was one hand towel that had dirt on it when we arrived so we did not use it. There were some stains on one of the bedspreads where a previous room occupant had spilled something on it while eating in bed. Other than that the room was really nice. The bathroom was very clean and nice.
2023년 5월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 7일
Hello Nancy,Thanks for the stay and giving us the feedback. I have noted your comments and telling us what you liked and disliked during your stay. My apologies for the inconveniences. We will work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,Hotel Manager.

4/10 - 별로예요

Judith

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and somewhat helpful. They didn't have much of a selection of restaurants to recommend. The place needed an update in decor and the beds were too soft. The carpeting was gross.
2023년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 5월 3일
Dear Judith,Thanks for staying at our hotel during your recent visit to our area. We appreciate your review and the observations both positive as well as negative. They are precious to us and we shall surely take them for improvement. We are addressing your observations for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager