로비

아메리카스 베스트 밸류 인 & 스위트 헴스테드 프레어리 뷰 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 290개 이용 후기 중 62개" "
평점 8 - 좋아요. 290개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 290개 이용 후기 중 67개" "
평점 4 - 별로예요. 290개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 290개 이용 후기 중 42개" "

7.0/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Robert

2024년 4월에 4박 숙박함

6/10 - 괜찮아요

Pamela 님, Beaver

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

David L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect hotel and accommodations. I had my bike with me for a Saturday morning ride (Pedaling the Prairie). At check-in staff was able to put me in a ground floor room. Plenty of fast food options nearby. Will definitely stay here next time I need a Hempstead hotel.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Alfred

출장 여행
별로예요: 청결 상태
2023년 11월에 5박 숙박함

2/10 - 너무 별로예요

Nellie

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Toilet was broken would not flush
2023년 11월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 8일
Dear Nellie,Thank you for reaching out. It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our team will address the toilet issue and ensure everything is as it is supposed to be. As your travels continue, we wish you well and hope you consider returning for a better experience.

2/10 - 너무 별로예요

Sergio

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We paid for 3 days and the prrson in that office denied service
2023년 11월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 1일
Dear Sergio,We regret that you had an issue with your reservation and checking in. Please know that our staff does their best to accommodate our guests and provide top-notch service. That said, we will be sure to address your comments with our front desk to determine what may have occurred. If you have any questions, we encourage you to reach out to the third-party site you used to make your reservations, as they will be best equipped to assist you. Thank you, and we wish you well on your future travels.

2/10 - 너무 별로예요

Mycheal

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room had a strong smell of must, and there were spiders in the bathroom.
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 18일
Dear Mycheal,Thank you for leaving us a review. We are disheartened that we were unable to meet your expectations. Our team strives to provide the highest standards of stay for our guests. This is not the usual of our standards. We will be sure to share your thoughts with our team to see where we may have fallen short. Please book another stay with us so we can show you a much better experience.

10/10 - 훌륭해요

Janis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The walkup check-in window is out-doors---not good when checking in at night--especially for women. Need walk-in lobby to check in/register. The room was clean. However the bed was extremely hard and lumpy feeling the springs. Pillows were flat flat flat. Constantly heard walking from second floor and thumping noise from ceiling and walls. Other than the bed and constant noise (thin walls/ceiling), I'll book again but will bring my personal head and body pillows for sleeping plus earplugs. Staff very pleasant and efficient with check-in and check-out.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Johnica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Yes for the price
I had read some reviews saying there were bugs so I truly looked for them. None found. Room was mostly clean. Staff was kind. Price was great. Bed was ok. Walls are thin. Overall not bad. Be prepared for the weather at check-in you are outside.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Robert

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The pillows were flat, the bed worn out. Very noisy at night no sleep. Plumbing loud.
2023년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 28일
Dear Robert, Our team believes in the vitality of a restful night's sleep, so it is regrettable that our accommodations did not provide such during your stay. Your feedback will be discussed internally, and we will take action to ensure our future guests have a much more comfortable experience. Thank you for your time.

4/10 - 별로예요

Jesse

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had insects- cockroaches, beetles, and spiders behind doors and furniture. There was also a dried up piece of fruit near the tv when I walked in. Couldn’t tell if it was a plum or a shriveled olive.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 28일
Dear Jesse,It thoroughly disappoints us that we failed to provide you with an immaculate room, and we apologize for your experience. We will immediately share your comments with our housekeeping team and pest control provider to ensure our rooms are in outstanding condition. Please be well, and we hope you'll revisit us for a better overall stay someday.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함

8/10 - 좋아요

Beth

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Nathan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice, one improvement.
Very nice. Better than I expected. Only thing I think that could be better is the hospitality not saying it was bad but I could improve. Respectfully. Be more welcoming more up lifting, but other than that it was great.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Randall

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Fix the Internet
Overall, the hotel was clean. It had been remodeled. There was no toilet paper. The major issues were: 1) The office was kept locked for COVID still and they made you use the window. 2) Their WiFi internet was nonfunctional and they couldn't do anything.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 15일
Dear Randall,Thank you for your comments. We're sorry for any issue you encountered with the wifi and that our policies were not to your preference. Your comments will be kept top-of-mind as we improve, and we hope for another chance to impress you in the future.

6/10 - 괜찮아요

MONIQUE

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Daphnee

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible and roach infested
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 28일
Dear Daphnee,Thank you for reaching out about your experience. We assure you that our property undergoes a rigorous pest control schedule to keep unwanted guests at bay. Nevertheless, thank you for bringing this to our attention. Our specialist will make an extra trip to investigate and provide additional treatment as needed. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.

2/10 - 너무 별로예요

Kevin

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Don’t make the mistake I made
Terrible hotel. Advertised a pool that was filthy and damaged. No office had to stand in 105 degree heat to fill out paperwork.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 26일
Dear Kevin,It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any issues regarding our pool. We'll be sure to look into your comments further and make changes where necessary. Thank you, and we hope you will give us another chance soon.

2/10 - 너무 별로예요

Vasheta

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were drug addicts and prostitution. The place was extremely dirty and in disrepair. It’s infested with cockroaches
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 4일
Dear Vasheta,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes and improvements. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

6/10 - 괜찮아요

Heath

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Said breakfast online didn’t happen Nothing open said due to Covid but didn’t mind talking to me and taking my card Suspect cleaning
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

donald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Great Staff
Staff was absolutely great. The facilities are old and the jets in the room tub were an orange mold. When we explained we were just not interested in staying after seeing the jacuzzi jets, we were offered other options but were accommodated nicely with our refund without making us feel bad for our decision to not stay there. Give this place a chance, like I said, the staff was doing everything they could to make it a pleasant stay, we just chose to drive closer to home that night instead of waiting.
2023년 6월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 6월 10일
Thanks for taking the time to write about your experience. We are glad that our team was able to listen to your concerns and find a solution that best fits your needs. Your feedback will be shared with our team for further improvement. Thank you for choosing to stay with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

VICKY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a bad over night stop
It wasn’t bad. They were friendly and it was clean.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Rigoberto

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Room very clean
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Bernadette

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Economical
Check in time period was ok. Bed comfort was hard. No breakfast was available
2023년 5월에 1박 숙박함

4/10 - 별로예요

Laurie A

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The door lock did not work. We had to go to the lobby, which was a bell you rang and the individual came to the window were you stood outside. Then they had to come and unlock the room door. The room was dated and the nightstand was broken. It had an unfunctional refrigerator left in the room. In general it made me feel a little unsettled and insecure.
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 1일
Dear Laurie,We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. The safety and comfort of our valued guests are our top priority, and we regret that you felt otherwise on this occasion, It is genuinely upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property, services, and all we offer in the best light. As your travels continue, we wish you well.

4/10 - 별로예요

Jeri

별로예요: 직원 및 서비스, 편의 시설/서비스
Beds were terrible, no blankets only bedspread. No ashtrays in smoking room. I was overcharged. Pool was closed
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 5월 1일
Dear Jeri,Thank you for reaching out, though we're distressed to learn that you didn't have the comfortable visit we strive to provide our valued guests. What you have shared does not convey a typical experience at our property, and we assure you that we will share your concerns with the respective teams as we take action to rectify the issues you've mentioned. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline if you would like to discuss this matter further. In the future, we hope you consider returning for a better visit.

6/10 - 괜찮아요

William

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Joshua

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floors were dirty, the pillows still had makeup on them, pink lipstick and tan skin tone foundation, streaks of black on the others and it couldn't be seen but nearly clear stains. The counters where dusty and the shower heads had calcium buildup, not cleaned. The water smells like pools water which is just piss and chemicals. The staff are nice but the rooms are gross. No bugs, no bedbugs but we were so paranoid we slept above the sheets. Overall a terrible experience I would not want to repeat.
2023년 3월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 2일
Dear Joshua,While our friendly service impressed you, we're sorry to hear about any lack of cleanliness during your visit, as this is never our intention. We'll look into all your comments further, and we hope you'll join us again soon.

2/10 - 너무 별로예요

Tanja

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I find it utterly ridiculous that the lobby is closed due to COVID-19. In my honest opinion it says the owners do not want to serve their customers on a personal level. It also tells me that they are cheap. Also it was a little irritating that when I checked in I had to give my credit card again, even though I had paid for my reservation online. It was also irritating how long it took to check in.

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

johnathan

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast cause the lobby was closed due to “covid” the room was cleaned daily but for some reason had flys every time I went back in the room. No WiFi signal
2022년 11월에 4박 숙박함
답변 제공: General Manager 님, 2022년 11월 25일
Dear Johnathan,Thank you for reaching out, though we're saddened to learn that you didn't have the exceptional visit we strive to provide our valued guests. Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. We wish you well and hope you'll consider giving us another try someday.

2/10 - 너무 별로예요

Carrie

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasnt cleaned well, and we found several roaches within the room. Stains on every piece of fabric. The people were nice and it was affordable, but at the end of the day i couldnt help but to ask if it was worth the gross environment.
2022년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 11월 9일
Dear Carrie,We value your feedback, and we appreciate you taking the time to share. Please know that we are dedicated to providing spotless accommodations, and we will have our housekeeping review your concerns. Additionally, our pest control specialist will evaluate where additional treatments may be necessary. Should you pass through Hempstead in the future, we hope you will choose to stay with us again.

2/10 - 너무 별로예요

Kersten

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
10/22 - 10/23 The main office was closed to the public “due to covid” so we had to check in through a little window. The woman who checked us in seemed like we were a inconvenience to here just by being there. We asked her if there was breakfast since it said there was online and she just pointed to the office closed sign and said “no”. We got our keys and went to go unload our items into our room. The room didn’t look or smell bad until we started opening drawers and discovered at least 30 cockroaches combined so that was gross and off putting. If there would’ve been another hotel nearby we would’ve stayed there instead but this was a last minute booking. Overall, do NOT stay here unless you’re fine with having roaches for roommates.
2022년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 28일
Dear Kersten,Thank you for letting us know about your experience. We're sorry to hear that our current policies were not to your preference. Safety is our highest priority, and we are currently doing all we can to ensure the health of our guests and personnel. That being said, the pests you mentioned are not typical, and we have our pest service coming to take a look and ensure everything is top-notch. It would be our pleasure to welcome you back in the future, so please consider giving us another chance.

10/10 - 훌륭해요

Julieta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean.
2022년 9월에 1박 숙박함
답변 제공: Harry 님, 2022년 10월 15일
Thank you, I hope you enjoyed your stay.

8/10 - 좋아요

Bernadette

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Harry 님, 2022년 10월 15일
Thank you, I hope you enjoyed your stay.

8/10 - 좋아요

saskia christina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Descent budget accommodation. This hotel is nothing fancy, but kept up well.
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Genevieve

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was great I know for a fact I left items in my room, when I called to ask about it, they denied funding a zipped coin purse with $200. Cash. But the Amex magically appeared out of nowhere
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Romilto E

2022년 6월에 1박 숙박함

8/10 - 좋아요

luis

2022년 6월에 1박 숙박함

4/10 - 별로예요

Shalonda

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My air did not work the entire weekend and it was super hot. I called to complain and all he suggested was to reset the plug which did absolutely nothing. There was also a horrible smell when we got in the room. I'm glad we had air freshener.
2022년 4월에 2박 숙박함
답변 제공: Guest Relations 님, 2022년 5월 6일
Dear Shalonda, Thank you for your feedback. We apologize for the maintenance issues you encountered and have our team looking into the concerns you mentioned so that we can continue to improve in the future. We would love nothing more than to welcome you back for a better overall stay.

6/10 - 괜찮아요

LACEY

별로예요: 직원 및 서비스, 편의 시설/서비스
Management was rude, kept my security deposit which was cash, they didn't tell me I was going to need a deposit when I booked the hotel,I left my room better than the way that I got it. He was pushing me off that he would credit it back to me on my credit card and that he wasn't understanding what I was saying and told me basically to leave.There was urine in the toilet when I got there.The office was just unhelpful and rude
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Tracey

가족 여행
Didn't look at reviews before I booked....My bad
Hotel is in need of many updates! Furniture is very scratched up and stained. There was a very big stain on headboard of the bed in the room I stayed. Bathroom was in desperate need of new grouting/caulking around bathtub. There was also no coffee in room, even though there was a coffee maker. Had to call the front desk and then had to go get it myself. No staff offered to bring it to the room. I got to this hotel later than I usually check-in to places. I guess still due to covid precautions, I could not go inside to check-in. Had to check-in through window in drive through area of front of hotel...it was a very "cold" experience overall. Didn't do my homework and look at reviews, like I usually do before I book a hotel. Guess I got what I paid for. Thankfully, it was just a one night stay and I will remember it for the next time I am in that area to avoid it.
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not check in at the lobby; had to check in through the night check in window.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Samuel

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 1박 숙박함

6/10 - 괜찮아요

edward

출장 여행
Easy to find. Did not like standing outside at a window to check in on a chily windy afternoon. No coffee no breakfast in the morning
2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Loretta

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never will I go there again
2021년 12월에 1박 숙박함