Hi Minyi, Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of the swimming pool. Your feedback is important to us, and we will address this issue promptly to ensure that it does not happen again in the future. If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We appreciate your understanding and hope that you continue to enjoy your time with us.Kind Regards,Ben DouglasBuilding Manager

Hi Seoncheorl,It's great to hear that you found the environment pleasant overall. I understand your concern about the cleaning aspect for long-term stays. We do offer cleaning services for shorter stays, but for longer stays, we leave the cleaning preferences to our guests to respect their privacy. However, I appreciate your feedback, and we'll definitely take it into consideration as we continually work on improving our services. If there's anything specific, we could do to make extended stays more convenient, please feel free to share your suggestions. Your input is incredibly valuable to us!Kind Regards, Ben Douglas Building Manager

Hi,Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Ben Douglas Building Manager

Thankyou for the great review. We look forward to welcoming you back to Arise on Hope Street when you next visit Brisbane.

Thankyou for the review. We are glad to hear that you enjoyed your stay and we look forward to welcoming you back.

We are glad you enjoyed your stay and are very appreciative of your feedback!

Hi Catherine,We're thrilled to hear that you found our property to be excellent, with a brilliant location and immaculate accommodations. Thank you for your kind words and for recommending us! We can't wait to welcome you back for another wonderful stay.Kind Regards, Hope Street Apartments by CLLIX

Hi Anthony,Thank you for sharing your excellent experience with us! We are delighted to hear that you enjoyed your stay and plan to return. Your kind words mean a lot to our team. We look forward to welcoming you back on your next visit!Kind Regards, Hope Street Apartments by CLLIX

Hi Terence,Thank you for your wonderful review! We’re thrilled to hear that our location was perfect for your holiday plans and that you enjoyed our customer service. Our team is dedicated to ensuring our guests have a fantastic stay, and your feedback is greatly appreciated. We look forward to welcoming you back on your next visit!Kind Regards, Hope Street Apartments by CLLIX

Hi Mehreena,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our 2-bedroom, 2-bathroom accommodation, perfect for a family of four. It's great to know that our reception staff made a positive impression. We look forward to welcoming you back for another stay!Kind Regards, Hope Street Apartments by CLLIX

Hi Ruth,Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our cleanliness, tranquility, convenient location, beautiful facilities, and friendly staff. We look forward to welcoming you back and providing another excellent stay. See you soon!Kind Regards, Hope Street Apartments by CLLIX

Hi Cherie,Thank you for your feedback. We're pleased to hear that you enjoyed our convenient location near the Queensland Museum and Southbank. We apologize for the issues you experienced with the spa's chlorine levels and any discomfort caused by individuals in the foyer. We are addressing these concerns to ensure a more pleasant experience for our guests. We hope to welcome you back soon.Kind Regards, Hope Street Apartments by CLLIX

Hi Crystal,Thank you for your positive feedback! We're delighted to hear that you found the room tidy and spacious. We look forward to welcoming you back in the future.Kind Regards, Hope Street Apartments by CLLIX

Hi Lisa,Thank you so much for taking the time to share your experience! We're delighted to hear that our hotel was the perfect location for your weekend getaway and that you enjoyed the lovely view of the river from your balcony. It's fantastic to know that you found our front desk staff to be accommodating and that you appreciated the convenience of our location and parking options. We can't wait to welcome you back for another wonderful stay in the future!Kind Regards, Hope Street Apartments by CLLIX

Hi Savita,Thank you for your feedback. We're glad to hear that you found the room comfortable. We apologize for the issues you encountered with the cleaning services and the dishes. Please be assured that we will address these concerns immediately to ensure a better experience for our future guests. We appreciate your input and hope to welcome you back soon.Kind Regards, Hope Street Apartments by CLLIX

Hi Chrispen,Thank you for sharing your feedback! We're thrilled to hear that you found our hotel spacious and beautiful. Creating a welcoming environment is always our goal, and it's wonderful to know that you enjoyed your experience with us. We hope to welcome you back again soon for another great stay!Kind Regards, Hope Street Apartments by CLLIX

Hi AVLEEN,Thank you for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. Providing exceptional service and accommodations is our top priority, and we're delighted that we met your expectations. If you ever find yourself in need of another fantastic stay, we'll be more than happy to welcome you back. We look forward to your next visit!Kind Regards, Hope Street Apartments by CLLIX

Hi Ramez, Thank you for your feedback. We take the cleanliness and safety of our property very seriously, and we apologize if we fell short of your expectations in these areas. Your comments will be shared with our housekeeping and maintenance teams to ensure that we address any areas needing improvement. We appreciate your input and hope to have the opportunity to welcome you back in the future with an even better experience. If there are specific details you'd like to discuss further, please don't hesitate to reach out to us.Kind Regards,Ben DouglasBuilding Manager

Hi Michael, We're pleased to hear that you found your stay nice and quiet. Providing a peaceful environment for our guests is one of our top priorities. If there's anything else we can do to make your stay even more enjoyable, please feel free to let us know.Kind Regards,Ben DouglasBuilding Manager

Hi Stephen, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed the amazing view and unit during your stay. However, we apologize for the inconvenience caused by the A/C issue during the first two nights. We're glad to hear that our reception team provided outstanding service in attempting to resolve the problem. Your satisfaction is our priority, and we're grateful for your understanding and patience. We're pleased to know that you would consider staying with us again, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Ben DouglasBuilding Manager

Hi Rebecca, Thank you for taking the time to share your experience with us! We're delighted to hear that you had a great stay and that you found the check-in process smooth despite the limited front desk hours. It's wonderful to know that you appreciated the soundproofing, design, amenities, and cleanliness of the apartment. We're also glad to hear that you were impressed enough to cancel your other hotel booking and choose to stay with us again. We look forward to welcoming you back next week and providing you with another enjoyable stay!Kind Regards,Ben DouglasBuilding Manager

Hi Health, Thank you for your rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If there's anything else we can do to make your time here even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Andrew, Thank you for your excellent rating! We're thrilled to know that you had a wonderful experience during your stay. If you have any further feedback or if there's anything we can assist you with, please feel free to reach out. We hope to have the pleasure of hosting you again in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Maxine, I am deeply sorry to hear about your disappointing experience during your recent stay with us. Please accept my sincerest apologies for the issues you encountered, including the unpleasant odor in your room, cleanliness concerns, maintenance issues, and the lack of adequate assistance from our staff.Your feedback is extremely concerning and not reflective of the high standards we strive to maintain. Rest assured, I will personally investigate these matters with our housekeeping and maintenance teams to ensure that immediate action is taken to address and rectify these issues.Furthermore, I apologize for the inconvenience caused by the refusal to provide additional towels. This does not align with our commitment to excellent guest service, and I will address this with our team to prevent similar situations from occurring in the future.Please know that your satisfaction is of the utmost importance to us, and we are committed to making things right. Should you reconsider and decide to give us another chance, I would welcome the opportunity to personally ensure that your next stay is nothing short of exceptional.Once again, I apologize for the disappointment you experienced, and I appreciate you bringing these matters to our attention. If there's anything else I can assist you with or if you would like to discuss your experience further, please don't hesitate to contact us directly.Kind Regards,Ben DouglasBuilding Manager

Hi Lauren Jade, Thank you for your kind words! We are delighted to hear that you had a lovely stay with us and that we could contribute to making your Brisbane experience special. Your satisfaction is our priority, and we are thrilled to have met your expectations.Should your travels bring you back to Brisbane, we would be honored to welcome you again for another memorable stay. If there is anything we can assist you with in the meantime, please don't hesitate to reach out.Kind Regards,Ben DouglasBuilding Manager

Apologize for the experienced you had during your stay.

Thank you!

Thank you!

Thank you!

Hi Kattya, Thank you for taking the time to provide us with your feedback regarding your recent stay. We truly appreciate your comments and are sorry to hear that your experience with the comfort of the main bedroom bed did not meet your expectations.Ensuring our guests' comfort and satisfaction is of utmost importance to us, and we sincerely apologize for any inconvenience you experienced as a result of the firmness of the mattress. Your feedback has been shared with our housekeeping and maintenance teams to address this matter promptly.We understand the importance of a good night's sleep, and we regret that you did not have the restful stay you deserved. Please know that your concerns will be taken into serious consideration as we continuously strive to improve our accommodations and provide the best possible experience for our guests.If your travels bring you back to our area in the future, we would welcome the opportunity to host you again and ensure that your stay is as comfortable and enjoyable as possible.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Kind Regards,Ben DouglasBuilding Manager

Hi Simon, Thank you so much for your kind words regarding your recent stay with us. We're thrilled to hear that you enjoyed your room and found our staff to be helpful.At Hope Street Apartments, we strive to provide a welcoming and comfortable experience for all of our guests, and we're delighted that we could contribute to your positive experience. Additionally, we're pleased to hear that our convenient location added to the enjoyment of your stay, allowing you to explore the area with ease.Your feedback is greatly appreciated, and it serves as motivation for our team to continue delivering exceptional service to all of our guests.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Kind Regards,Ben DouglasBuilding Manager

Hi Yurina, Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we met or exceeded your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.We appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Kind Regards,Ryan MontgomeryGeneral Manager

Hi Danielle Nguyen, Thank you for sharing your experience with us. We're pleased to hear that you found the location convenient and enjoyed the views from the apartment. We apologize for any discomfort caused by the beds and appreciate your feedback regarding the kitchen amenities. We'll certainly take your comments into consideration as we strive to improve our offerings. If there's anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future for an even better stay.Kind Regards,Ben DouglasBuilding Manager

Hi Heather, Thank you for your rating! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,Ben DouglasBuilding Manager

Hi Susan, Thank you for your feedback! We're thrilled to hear that you enjoyed the size of the apartment, its balcony, and the convenient location close to South Bank. It's wonderful to know that you also appreciated the amazing view of the city. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind Regards,Ben DouglasBuilding Manager

Hi Isabelle, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay in our large 2-bedroom apartment with its fully equipped kitchen and two bathrooms. It's fantastic to know that you appreciated the beautiful view of the Brisbane River and found our location convenient for exploring the CBD.We're thrilled that our little gesture of welcoming you with a bottle of wine and snacks added to your enjoyment of your stay. Providing our guests with a warm and welcoming experience is important to us, and we're delighted that we could make you feel spoiled upon your arrival.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Kind Regards,Ben DouglasBuilding Manager

Hi Tiffany,hank you for sharing your positive experience with us. We're pleased to hear that you found the rooms comfortable, the neighborhood quiet, and the parking adequate for your needs. It's great to know that our location's accessibility and proximity to restaurants and entertainment added to the convenience of your stay.If there's anything specific you enjoyed or if there are preferences you have for your future visits, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another comfortable and enjoyable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Sharon, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the beautiful city view, balcony, and spacious accommodations during your stay. Our team is committed to providing excellent service, and we're pleased to know that you found them to be helpful.It's great to hear that the parking was convenient for you and that the location allowed for an easy walk to downtown. We appreciate your kind words and are glad we could contribute to a pleasant experience.If you have any further comments or if there's anything specific you would like to share, feel free to reach out. We look forward to welcoming you back for another enjoyable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Juancarlos, Thank you for your positive feedback! We're delighted to hear that you found our property great, with awesome facilities and a friendly staff always ready to help. It's fantastic that you enjoyed the panoramic city view, especially if you're new to Brisbane.If there's anything specific you loved about your experience or if you have additional comments, please feel free to share.We appreciate your choice to stay with us, and we look forward to the pleasure of welcoming you back for another excellent stay in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Audrey, Thank you for taking the time to share such a positive and detailed review of your stay at our property. We are thrilled to hear that you really enjoyed your time with us.It's fantastic to know that the apartment's location, proximity to cultural attractions, and walking distance to the CBD contributed to your positive experience. We're glad that our staff, particularly Jerome, ensured a smooth check-in for you. We'll be sure to pass on your appreciation to him.We're also pleased to hear that you enjoyed the amenities like the gym and pool, and that you had a wonderful view of the river and surroundings.Your recommendation of the nearby coffee place is noted, and we're happy to know you found it to be a great spot.We look forward to the pleasure of welcoming you back for another enjoyable stay. If there's anything specific you loved about your stay or if you have additional comments, we would love to hear more.Thank you for choosing us, and we can't wait to host you again!Kind Regards,Ben DouglasBuilding Manager

Hi, Thank you for highlighting the key features of our apartments—affordable luxury with stunning city views. We are thrilled to provide our guests with a combination of elegance and comfort that doesn't break the bank.Our team takes pride in offering an exceptional experience, and we are delighted that our commitment to providing great views and affordable luxury has been noticed. If there is anything specific you would like to share or if we can assist you further, please do not hesitate to contact us.We appreciate your acknowledgment and look forward to welcoming you for another memorable stay.Kind Regards,Ben DouglasBuilding Manager

Hi Juan Carlos, Thank you for taking the time to rate us with a perfect score of 5 out of 5! We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is immensely rewarding for our team, and it inspires us to continue delivering outstanding service. If there are specific aspects of your stay that stood out and contributed to this excellent rating, we would love to hear more about them.We truly value your patronage and hope to have the pleasure of welcoming you back for another exceptional experience in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Elaine, Thank you for providing feedback on your recent stay with us. I sincerely apologize for the disappointment you experienced with the cleanliness of the apartment upon arrival. Your observations are taken very seriously, and I want to assure you that we are addressing the issues you've raised.I have initiated a thorough review of our cleaning procedures and have spoken with our housekeeping team to ensure that such oversights do not happen in the future. It is disheartening to hear that the requested cleaning did not meet your expectations, and we will reevaluate our communication and response protocols.Regarding the broken and dirty loo seat hinge, I extend my sincere apologies for any inconvenience caused. Our maintenance team will promptly address this issue to ensure that everything is in proper working order.I appreciate your understanding and bringing these matters to our attention. We value your feedback as it helps us identify areas for improvement. Thank you for choosing our apartment, and we hope to have the opportunity to provide you with a much-improved experience in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Juro, Thank you for your kind words! We are thrilled to hear that you had an excellent stay and enjoyed the accommodation. Our staff takes pride in providing exceptional service, and we're delighted to know that their efforts contributed to your positive experience.If there's anything specific you appreciated or if you have any suggestions for improvement, please feel free to share. Your feedback is valuable to us as we continually strive to enhance our guests' experiences.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Ben DouglasBuilding Manager

Hi Kaiping, Thank you for taking the time to share your feedback, and we are thrilled to hear that you rated your stay at Hope Street with a perfect 5 out of 5! It's always rewarding to know that our guests had a fantastic experience.If there are specific aspects of your stay that you found particularly enjoyable or any suggestions you'd like to share, please feel free to let us know. Your insights are valuable as we strive to maintain and enhance the quality of our services.We hope to have the pleasure of hosting you again in the future. If you have any plans to return, don't hesitate to reach out. We look forward to welcoming you back to Hope Street.Kind Regards,Ben DouglasBuilding Manager

Hi Carole, Thank you for taking the time to provide feedback about your recent stay, and we appreciate your rating of 4 out of 5.We're glad to know that you had a positive experience overall. If there are specific areas where we can make improvements to elevate your next visit, please feel free to share any suggestions or concerns.Your feedback is valuable to us, and we look forward to the opportunity to welcome you back for an even better experience in the future.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Ben DouglasBuilding Manager

Hi Bridy, Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed the beautiful views and found our location convenient, being within walking distance to South Bank beach and restaurants.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for another pleasant stay.Thank you for choosing us, and we appreciate your feedback.Kind Regards,Ben DouglasBuilding Manager

Hi Kara-lee, Thank you for taking the time to share your positive experience with us. We're thrilled to know that you found our accommodation fantastic, and the pricing exceeded your expectations, especially during the peak holiday period. It's great to know that our convenient location in Southbank contributed to a satisfying stay.We look forward to the opportunity to welcome you back for another stay. If there's anything specific you loved about your visit or if there are ways we can make your next stay even more enjoyable, please feel free to let us know. We value your input and appreciate your feedback.Thank you for choosing us, and we can't wait to host you again.Kind Regards,Ben DouglasBuilding Manager

Hi Judy, Thank you for the perfect rating! We're delighted to hear that your experience was a 5 out of 5. If there's anything specific you loved about your stay or if you have any preferences for future visits, please feel free to share.We appreciate your positive feedback and look forward to the opportunity to host you again. If there's anything we can do to make your next stay even more enjoyable, please let us know.Thank you for choosing our accommodation.Kind Regards,Ben DouglasBuilding Manager

Hi Nancy, Certainly! Here's a response:---Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had an overall enjoyable experience during your stay. If there's anything specific that we can improve upon to make your next visit even better, please feel free to share your insights. We look forward to welcoming you again in the future!Kind Regards,Ben DouglasBuilding Manager