Thank you!

Hi NW,Thank you for your amazing 10 out of 10 review! We're thrilled to hear that you had such a fantastic experience during your stay with us.Your satisfaction is our top priority, and we're delighted that you found everything to your liking. We strive to provide exceptional service and ensure that all our guests have a memorable stay.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another perfect stay!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Eunhye,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that you appreciated the upgrade to a larger room with a river view.We're glad that you found the accommodation clean and in good condition, and we're delighted that our staff treated you kindly. Providing exceptional service to our guests is always our priority.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hyojin,Thank you for taking the time to share your review with us. We appreciate your feedback and would like to address some of the points you've mentioned.We're pleased to hear that you found our location convenient and enjoyed the view from your apartment. However, we apologize for any inconvenience caused by the bed setup and the condition of the place. Your comments have been noted, and we'll work diligently to address these issues to ensure a more comfortable stay for our guests in the future.We also apologize for the unexpected interruption during your stay due to smoke alarm maintenance. We understand the importance of proper communication and will strive to improve in this area.Your feedback is valuable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with a better experience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hyojin,Thank you for your review and for rating your experience with us. We're glad to hear that you had a positive stay overall. If there's anything specific you feel we could improve upon to earn a higher rating next time, please feel free to let us know.Kind Regards,Chris van ’t HoffGeneral Manager

Hi,We appreciate your flawless rating. We trust you had an excellent stay with us!Kind Regards,Amanda FinnFront Officer Manager

Dear Soyoung,Thank you for rating us perfectly. We hope that you had a great stay with us.

Hi Jongyoon, We strive to provide memorable experiences for our guests, and it is lovely to hear that we succeeded.Kind Regards,Gavin HockingGeneral Manager

Hi Han Chang, Thanks so much for staying with us and taking the time to rate your experience. We strive for five stars every single time, so we're sorry we missed the mark in some way. We hope you'll come back and give us a chance to earn that fifth star!Kind Regards,Gavin HockingGeneral Manager

Thank you for the review, we appreciate the feedback and hope to see you again soon. Best regards, Daniel Russell General Manager

Thank you for the review, we appreciate the feedback and hope to see you again soon. Best regards, Daniel Russell General Manager

Thank you for the review, we appreciate the feedback and hope to see you again soon. Best regards, Daniel Russell General Manager

Thank you for the review, we appreciate the feedback and hope to see you again soon. Best regards, Daniel Russell General Manager

Thankyou for your positive review and we hope to see you again soon.

Thankyou for your positive review and we hope to see you again soon.

Hi, Thank you for your review. We hope you choose to stay with us again soon!

Hi Josh,We apologise for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with reception hours, room allocation, and cleanliness. Your feedback regarding maintenance and cleaning standards will be addressed promptly to ensure improvements are made. Please accept our sincere apologies for falling short of your expectations. We appreciate your valuable feedback and hope to have the opportunity to make it right during any future visits.Kind Regards,Amanda FinnFront Office Manager

Hi Elsa,Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, including the lack of communication, cleanliness concerns, and maintenance issues. Your feedback is invaluable, and we will address these matters with our team to ensure they are rectified. We understand your decision not to return and regret that we were unable to meet your expectations on this occasion. Kind Regards,Chris van ’t HoffGeneral Manager

Hi Nikala,Thank you for your continued loyalty and for choosing to stay with us multiple times. We're delighted to hear that you find our place nice and comfortable. We look forward to welcoming you back for many more enjoyable stays in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Bethany,Thank you for choosing to stay with us again! We're thrilled to hear that you had another lovely experience with us and that you found the apartment clean, spacious, and conveniently located in the heart of Southbank. We appreciate your kind words and look forward to welcoming you back for your third visit!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Annalie,Thank you for your wonderful 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we appreciate your kind feedback. We look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Carlos,Thank you for your feedback. We're sorry to hear about the issues you encountered, including the missing wine and unpleasant odors. We apologize that your stay did not meet your expectations. Your comments are important to us, and we will address these concerns with our team to improve our services. Thank you for bringing this to our attention.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Adam,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great place to stay, especially if you prefer not to drive. It's fantastic that you enjoyed our nice, clean, modern apartments and that you found them to be quiet as well. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hope Meredithe,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our fantastic location, especially for families with kids. However, we apologize for the musky smell you encountered in the foyer and rooms. Rest assured, we take your comments seriously and will address this issue promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Dirk,Thank you for sharing your experience with us. We apologise for any inconvenience caused by the ongoing construction nearby. We understand this may have affected your stay, and we appreciate your understanding. We're glad to hear that you enjoyed the spa facilities. We look forward to welcoming you back soon.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Gazal,Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our amazing service and that we could enhance your experience by upgrading your apartment at no extra cost. It's fantastic to know that our central location and the convenience of having everything within walking distance added to the enjoyment of your 8-day stay. We're delighted that the apartment had everything you needed. We hope to have the pleasure of welcoming you back for another memorable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kiyomi,Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's great location and view, and that you would choose to stay with us again when in the West and Aria area. We apologize for the inconvenience caused by the weak water pressure in the shower and the unusual loud noise from the room next door. Your comments will be shared with our team to ensure improvements are made. We're glad to hear that despite these issues, you were still able to have a comfortable stay. We look forward to welcoming you back again soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Ben,Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay. Your feedback is valuable to us, and we're always striving to provide excellent service to our guests. If there's anything specific you think we could improve upon to make your next stay even better, please let us know. We hope to welcome you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kiyomi,We're thrilled to hear that you're enjoying the view from your room! It's wonderful to know that there are plenty of delicious food options nearby and cafes within walking distance that open in the morning. Our location's easy access to sightseeing spots is definitely a plus! We hope you have a fantastic time exploring the area, and we look forward to hosting you again!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Hermin,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that you would consider staying again in the future. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kevin,Thank you for your excellent rating! We're thrilled to hear you had such a positive experience during your stay with us. We look forward to welcoming you back soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Brent,Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience during your stay with us. Your feedback is invaluable to us as we strive to provide excellent service to all our guests. We regret any inconvenience caused by the room key issue and the unexpected view. Rest assured, we have taken steps to prevent such occurrences in the future. We hope to have the opportunity to welcome you back for an even better experience on your next visit.We look forward to serving you again soon!Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jonathan,Thank you so much for your outstanding review! We are thrilled to hear that you had a fantastic stay with us and that you rated us a perfect 5 out of 5. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another wonderful experience.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jamie,We apologize for any inconvenience caused by ongoing construction and roadworks in the area. Unfortunately, these factors are beyond our control, but we appreciate your understanding.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Katrina,Thank you for taking the time to leave us a review. We're pleased to hear that you had an overall positive experience during your stay. If there's anything specific you think we could improve upon to earn that extra star next time, we'd love to hear your feedback. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi James,We sincerely apologize for the cleanliness issue you encountered in the bathroom. This does not meet our standards, and we take your feedback seriously. Rest assured, we will address this with our housekeeping team immediately to ensure such incidents are not repeated. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel during your next visit.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Matt,Thank you for your kind words! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service is our top priority, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Jill,Thank you for bringing these issues to our attention. We sincerely apologize for any inconvenience or discomfort you experienced during your stay. Your feedback is invaluable to us, and we will address these issues immediately to ensure they are resolved for future guests. Please rest assured that we take guest safety and comfort very seriously, and we will work diligently to rectify these issues. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind Regards,Chris van ’t HoffGeneral Manager

Hi Kelly,Thank you for your kind words! We're thrilled to hear that you enjoyed our hotel's view, location, and facilities. Providing our guests with a memorable experience is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon for another wonderful stay!Kind Regards,Chris van ’t HoffGeneral Manager

Thank you!

Thank you!

Hi James,We're thrilled to hear that our property met your needs and provided convenient access to transportation options. It's great to know that you enjoyed the nearby attractions on South Bank as well. Thank you for your kind words about our helpful staff. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Chris van ’t HoffGeneral Manager

Thank you!

Thank you!

Hi Mary-Ellen,Thank you for your feedback. We're glad to hear that you appreciated the convenient location, spacious and well-equipped rooms, and comfortable beds. However, we apologize for the issues you encountered with the smell in the community areas and the condition of the pool water. Your concerns will be addressed with our maintenance and housekeeping teams to ensure a better experience for our guests in the future. We understand the importance of providing a fresh and clean environment, and we're sorry that we fell short in this aspect during your stay. If you have any further comments or suggestions, please feel free to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Chris van ’t HoffGeneral Manager

Thank you!

Thank you!