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Reviews of The Astra Hotel

4 out of 5
The Astra Hotel
393 Argent Street, Broken Hill, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 60 out of 124 reviews" "
Rating 8 - Good. 43 out of 124 reviews" "
Rating 6 - Okay. 10 out of 124 reviews" "
Rating 4 - Poor. 7 out of 124 reviews" "
Rating 2 - Terrible. 4 out of 124 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Leeanne

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful property offering a lovely room that was well presented & spacious with access to the balcony. It was rather disappointing that the restaurant & bar were also closed during the duration of our stay - these are features that sway a booking, so it seemed a little deceptive. However overall we had a very enjoyable stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come here regularly for work and it's always a nice stay. Clean and spacious rooms with friendly staff. They also went above and beyond for me as I had to leave a night early due to a family emergency and they will credit me a night for my next stay. Would highly recommend if staying in Broken Hill.
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I have never felt so welcome. The staff, indeed all of Broken Hill, are so friendly and helpful. I am 83 and pleased to have made the effort.
Stayed 3 nights in Nov 2023
Response from Faye on Nov 17, 2023
Thank you for your review Peter. It was a great pleasure to have you as our guest.

4/10 Poor

Matthew

Stayed 1 night in Oct 2023

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large, comfortable room. Fast wifi, and Foxtel.
Stayed 4 nights in Oct 2023
Response from Faye on Oct 17, 2023
Thank you for your positive feedback very much appreciated

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2023
Response from Faye on Oct 17, 2023
Thank you for your positive feedback. Very much appreciated.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly and helpful. Bed was comfy and the room was spacious and had everything I needed. Bathroom was a bit old and tired with damaged floor of shower (glad I had my thongs). Have stayed there before and would definitely stay there again. It's a bit noisy so you'll need ear plugs to sleep.
Stayed 4 nights in Sep 2023
Response from Faye on Sep 13, 2023
Thank you for your positive feedback. Much appreciated

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food as well
Stayed 3 nights in Sep 2023
Response from Faye on Sep 11, 2023
Thank you for your great rating. Very much appreciated

8/10 Good

Peter John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and room was generally very good. The lack of lift to upper floor (all rooms) was a challenge for my wife. Also the lack of hand rail at the top of stairs meant that she needed assistance to complete stair climb. Also, the dining room was advertised as being open for dinner on 7 nights per week - in fact it was not open on Sunday night requiring us to find an alternative venue for dinner on that night at short notice.
Stayed 3 nights in Sep 2023
Response from Faye on Nov 17, 2023
Thank you for your review we do appreciate feedback

10/10 Excellent

John McIntosh

Traveled with partner
Liked: Staff & service
Perfect location with excellent resturant.
Stayed 2 nights in Aug 2023
Response from Faye on Sep 1, 2023
Thank you very much for your rating. We do appreciateit greatly. Look forward to being of service to you again in the future

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Aug 2023
Response from Faye on Aug 21, 2023
Thanks for the review. Much appreciated

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 3 night stay. Convenient location. Restaurant and coffee cafe were excellent.
Stayed 3 nights in Aug 2023
Response from Faye on Aug 14, 2023
Good Morning RobynThank you for your positive response. We look forward to hosting you in the future.

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The house keeping staff were lovely and helpful. Although we didn’t go there to watch TV the TV was very small and the first room didn’t work at all . The staff were very happy to move us and accommodate our needs however. It is a lovely place but very noisy if you are in the balcony rooms.
Stayed 4 nights in Jun 2023
Response from Faye on Jun 14, 2023
Thank you for your review

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time at this home away from home. The staff were all delightful and very helpful. Lovely large rooms right in the centre of town. Highly recommended
Stayed 1 night in Jun 2023
Response from Faye on Jun 13, 2023
Thank you for your very positive rating. Very much appreciated

6/10 Okay

Trent

Liked: Cleanliness
The Foxtel wasnt working on the last night
Stayed 3 nights in May 2023
Response from Faye on Jun 13, 2023
We do apologize for the one night.

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was 1st Class, particularly the staff & the restaurant
Stayed 2 nights in Apr 2023
Response from Faye on May 1, 2023
Thank you so much for your positive feedback. Greatly appreciated

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning, far exceeded my expectations for a country pub!
Stayed 2 nights in Apr 2023
Response from Faye on Apr 25, 2023
Thank you for your review. Very much

10/10 Excellent

Rudelyn

Stayed 4 nights in Apr 2023
Response from Faye on May 1, 2023
Thank you for your feedback. We do appreciate it.Look forward to seeing you back in Broken Hill

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located, with friendly staff and good food, it was a delight to stay at.
Stayed 4 nights in Mar 2023
Response from Faye on Mar 20, 2023
Thank you so much for your review Rob. Very much appreciated

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Faye on Dec 5, 2022
Thank you for your review. Have a wonderful Day

8/10 Good

Kylie

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Oct 2022

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Sep 2022

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

2/10 Terrible

Christine

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t get the accommodation booked, “cottage” was barely fit for habitation, no reduction in rate offered or given after complaint. Restaurant a shambles, food being brought in from adjoining pizza shop and cafe.
Stayed 1 night in Sep 2022

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful old building but with all.mod cons. Staff friendly, food great in cafe. Disappointed restaurant was not open on the Monday night.
Stayed 2 nights in Aug 2022

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2022

10/10 Excellent

Vance

Stayed 1 night in Jun 2022

10/10 Excellent

Robert

Stayed 2 nights in Apr 2022

10/10 Excellent

Robert, TANAWHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoughtfully renovated classic property. Rooms are tastefully updated with modern amenities. The property is struggling with difficultly in securing and retaining staff.
Stayed 2 nights in May 2022

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic property with welcoming staff and a lovely feel. Restaurant meal was great. Planned to go back on our last night but nowhere did it say everything was closed on Sunday evening.
Stayed 3 nights in Apr 2022

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Cottage - convenient location (easy drive to all Broken Hill has to offer), great facilities, reasonable rates and everything that might be needed for the duration of a stay is provided. The exhaust fan in the bathroom does need to be replaced or repaired as it is quite noisy and the oven needs a good clean but otherwise everything is spot on. Thank you for the great hospitality!
Stayed 3 nights in Apr 2022

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Astra is a great place to stay or to have a meal or a drink
Stayed 2 nights in Nov 2021

6/10 Okay

Angela

Broken Hill weekend
The hotel is in a fantastic location with restaurants below. Unfortunately Covid has affected Broken Hill and there was almost no service. Our rooms were not cleaned. Towels were left sitting on a coffe table outside rooms for the length of our stay and rubbish was left on the upstairs balcony. We were not told there was no service. The bar manager let us know he was understaffed and he was exceptional in his service. He seemed to be doing most of the work in the bar, helping reception and in the restaurant by himself.
Stayed 2 nights in Apr 2022

10/10 Excellent

Moira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute cottage in a good location. Very clean and well equipped for a family stay. Would definitely stay here again in Broken Hill!
Stayed 1 night in Apr 2022
Response from Faye on Apr 13, 2022
Thank you for your positive response.

4/10 Poor

Cynthia

Liked: Cleanliness, room comfort
We arrived and the pub was completely locked and closed. Fortunately there were two employees outside waiting for a lift who assisted us. Would have been nice to know that before we arrived. I booked in a pub because of the convenience of having food/drink etc right there but that was a waste of time. Not a bad stay but annoyed it was all locked up, no use staying in a pub.
Stayed 1 night in Mar 2022
Response from Faye on Apr 4, 2022
Hi Cynthia sorry to hear you feel that way. Unfortunately there are somethings out of our control. Staff calling in with close contact at short notice and without staff we cannot operate.

8/10 Good

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here everytime I go to Broken Hill, am there every 3 months or so, Rooms are clean and comfy, restaurant and bar under one roof.
Stayed 1 night in Mar 2022
Response from Faye on Mar 30, 2022
Thank you for your positive review. Happy to make your stay as comfortable as possible

10/10 Excellent

Janice

Stayed 1 night in Mar 2022

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the Chapple St cottage - great accommodation for the two of us. Could cope with 2 couples but might get a bit squishy sharing single bathroom. 2 adults 2 kids easy as well. Cute and secure cottage a bit far for walk to town - but easy drive - and distance kept it quiet each night. Comfortable rooms and furnishings and off street parking.
Stayed 4 nights in Mar 2022
Response from Faye on Mar 21, 2022
Thank you so much for your positive review. Always great to get good feedback from guests

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Dec 2021
Response from Faye on Dec 16, 2021
Thank you so much for your review. Very much appreciated

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in Jun 2021
Response from Astra - Faye on Jul 26, 2021
Thank you for your rating. We will endeavour to do improvements

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great old country pub with friendly efficient staff. Great experience
Stayed 2 nights in May 2021
Response from Astra - Faye on May 17, 2021
Thank you very much for your rating. Very much appreciated

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2021
Response from Astra on May 11, 2021
Thank you

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The staff were excellent The food was very good
Stayed 2 nights in Apr 2021
Response from Astra - Faye on Apr 29, 2021
Thank you for your positive feedback Much appreciated

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
The location was fantastic. Central and walkable to the main street and eateries. The hotel has its own restaurant, bar and cafe, so all this was very convenient. The onsite parking was very limited, but there was plenty of on-street available while we were there. Unfortunately, there was a balcony party at an opposing hotel on Saturday night that was VERY loud. I would hope they no longer allow their speakers to face the street or should remain inside their venue in the future?
Stayed 3 nights in Apr 2021
Response from Faye on Apr 18, 2021
Thank you for your review

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, pleasant staff, restaurant, cafe and bar all available onsite.
Stayed 3 nights in Mar 2021
Response from Faye on Mar 21, 2021
Hi Stephen thank you for your review. Much appreciated and we look forward to seeing you in Broken Hill again

8/10 Good

Richard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Old style accommodation.
Just some issues with cleanliness in the bathroom. Some solved after we mentioned them, one was not. Generally a good place to stay. Middle of town, good restaurant. Issues with confirmation with ongoing bookings.
Stayed 4 nights in Feb 2021
Response from Faye on Feb 21, 2021
Thank you for your ratings. We will endeavour to resolve the issues. Much appreciated and happy that you had a good stay oversall

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room
Lovely old style room with a seperate bathroom and walk in robe
Stayed 2 nights in Jan 2021
Response from Astra on Jan 17, 2021
Thank you for your rating. Much appreciated and look forward to you returning to our establishment

10/10 Excellent

Phil&Flick, Canberra

Traveled with group
Liked: Cleanliness, staff & service, amenities
It is an old property being refurbished in some downstairs dining rooms. The upstairs accommodation rooms were spacious with high ceilings. The outside verandah was an ideal spot for an evening drink.
Stayed 4 nights in Nov 2020
Response from Faye on Nov 29, 2020
Hi Phil and Flick, thank you for your review and we hope to see you back in Broken Hill soon