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브록스본 리버사이드 샬레 여행 후기

3 out of 5
브록스본 리버사이드 샬레
Mill Lane, Broxbourne, England

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 67개 이용 후기 중 42개" "
평점 8 - 좋아요. 67개 이용 후기 중 22개" "
평점 6 - 괜찮아요. 67개 이용 후기 중 1개" "
평점 4 - 별로예요. 67개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 67개 이용 후기 중 2개" "

9.0/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Rebecca

2023년 8월에 2박 숙박함

8/10 - 좋아요

Zoe

단체 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Chalet B - One Bedroom (Twin)
Chalet dated but very clean and well equipt. Fabulous location and we sat outside on the decking frequently. Very close to a main trainline into London but we knew this as visiting friends having previously lived in Broxbourne. Didn't bother us. Sofa not comfortable to sit & enjoy TV. Very hard. Only other negative was the twin beds. Despite the mattress toppers, the springs in the mattresses have gone. They do need replacing. Sadly we had an uncomfortable few nights sleep!
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Francis

출장 여행
좋아요: 청결 상태, 객실의 편안함
Fabulous place, beautiful surroundings. Easy transport links.
2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Glen

가족 여행
좋아요: 객실의 편안함
Very well located ,near railway station.close to town
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

mary

가족 여행
좋아요: 청결 상태, 객실의 편안함
Clean, cosy and relaxing cabins
A lovely quiet spot by the water. Excellent, friendly communication. The cabin was cosy and very clean. We really appreciated the addition of the fan in the warmer weather! We did have an issue with the shower which is a bit of a faff but the staff were excellent and got it sorted, making sure we knew what to do (thank you Grant!). Location is handy for travelling into London yet felt like a rural retreat being next to the water. Kids loved the geese! The cabin is right next to the busy railway line which might bother some but we found that sound quite relaxing really and missed it once we were back home to our very rural silent setting!
2023년 7월에 2박 숙박함

8/10 - 좋아요

Ian

출장 여행
좋아요: 객실의 편안함
Riverside.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

jennifer

가족 여행
좋아요: 청결 상태, 객실의 편안함
Wonderful Visit!
Our family of three had a wonderful visit. Everything was just as described. Such a tranquil location. Would definitely visit again.
2023년 4월에 4박 숙박함
답변 제공: Dave 님, 2023년 4월 13일
Thank You Jennifer Hope to see you again

2/10 - 너무 별로예요

Christine

2023년 2월에 2박 숙박함
답변 제공: Dave 님, 2023년 4월 13일
Sorry Christine, you give no explanation of your low rating, so not sure what needs to be done.

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 객실의 편안함
Beautiful stay
Stayed for a whole week. Property is warm, comfortable, clean and the owner is so helpful and freindly.. really recommend this place...what a beautiful place beside the river, wildlife was incredible and i will be staying here again for sure.. just perfect
2023년 1월에 5박 숙박함
답변 제공: Dave 님, 2023년 1월 21일
Thank You. So glad you enjoyed your stay. We look forward to seeing you again

10/10 - 훌륭해요

Jacqueline

가족 여행
좋아요: 청결 상태, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Dave 님, 2022년 12월 8일
Thank You Jacqueline. Hope you can visit again soon

10/10 - 훌륭해요

Hugh

가족 여행
좋아요: 객실의 편안함
Broxbourne Challets.
Good location quite apart from the trains which you soon get used to. Good value.
2022년 10월에 3박 숙박함
답변 제공: Dave 님, 2022년 10월 24일
Thank you, enjoy your stay

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chalets are basic but perfect for short stays and the location is great. 5 minutes to the station and the high street. Lots to do in the area if you like water based sports.
2022년 7월에 9박 숙박함
답변 제공: Dave 님, 2022년 8월 3일
Thank You So glad you enjoyed your stay

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 객실의 편안함
Great find
2022년 7월에 2박 숙박함
답변 제공: Dave 님, 2022년 7월 29일
Thank you john, Glad you enjoyed your stay.

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 객실의 편안함
A little slice of heaven
I couldn’t have really asked for a better stay. It was a little slice of heaven for me. The chalet reminded me of my childhood 80’s holidays which I loved. Right by the river, in a gorgeous location. I had the weather on my side, which always helps of course. Parking right next to the cottage. Key safe and a gate to close once you’re inside the little chalet complex. The train track behind the chalets didn’t bother me at all. The guys running the place were brilliant and their communication was great. Inside it had everything I needed. Fridge with a small freezer compartment, tv, microwave, cooker, kettle etc. but just sitting out on the deck by the river with a glass of red was absolutely bliss. I’ll definitely be coming back.
2022년 7월에 2박 숙박함
답변 제공: Dave 님, 2022년 7월 7일
Thank you James so glad you enjoyed your stay and Thank You for your praise of our wonderful staff. We look forward to seeing you again

10/10 - 훌륭해요

Nathan

출장 여행
좋아요: 청결 상태, 객실의 편안함
Spot on
Lovely , basic but has everything you could need and the location is amazing!! Booked for work digs Guy called me in the afternoon to give extra directions and waited around for me to arrive Will be stopping again when in the area !
2022년 6월에 3박 숙박함
답변 제공: Dave 님, 2022년 6월 22일
Thank you Nathan , we look forward to seeing you again.

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quite location. Near to the train station. Good basic accommodation, that had everything we needed.
2022년 6월에 3박 숙박함
답변 제공: Dave 님, 2022년 6월 7일
Thank You Jason, glad you enjoyed your stay. Hopefully see you again soon

10/10 - 훌륭해요

stephen

가족 여행
좋아요: 청결 상태, 객실의 편안함
perfect for somewhere to lay your head , nice and quiet by the river
2022년 5월에 5박 숙박함
답변 제공: Dave 님, 2022년 5월 18일
Thank you Stephen, We hope to see you again.

10/10 - 훌륭해요

Lynne

2022년 4월에 6박 숙박함
답변 제공: Dave 님, 2022년 5월 18일
Thank you Lynne, Hope to see you again.

10/10 - 훌륭해요

Rebbecca

가족 여행
좋아요: 청결 상태, 객실의 편안함
Perfect for the price
So happy for the price was perfect. Yes the decor is a little dated but that didn’t effect our stay at all. Was so clean and cosy. The staff were amazing and so helpful. The location is amazing so much to do near by. Really happy and will definitely be returning
2022년 2월에 2박 숙박함
답변 제공: Dave 님, 2022년 2월 28일
Thank you so glad you enjoyed your stay. See you again soon we hope

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
tidy , compact , ideal for somewhere to rest , as i stayed in october i wasn't there for the weather , would be very pleasant in the summer ,only disappointing thing would be the location quite near the railway lines so quite a bit of noise , but did not spoil my stay , overall would definately return
2021년 10월에 4박 숙박함
답변 제공: Dave 님, 2021년 11월 1일
Thank you . So glad you enjoyed your stay.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely little chalets, great location and tje staff are friendly and helpful.
2021년 7월에 4박 숙박함
답변 제공: Dave 님, 2021년 8월 4일
Thank you so glad you enjoyed your stay

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great helpful staff great walks and rides along the river with a few pubs in walking distance there is a nice cafe opposite and a kayak and bike hire place 2 minutes away we had a great time and being right on the river it was easy for fishing
2021년 7월에 4박 숙박함
답변 제공: Dave 님, 2021년 7월 17일
Thank you so much. So glad you enjoyed your stay

10/10 - 훌륭해요

Maurice S.

좋아요: 청결 상태
Fantastic
Chalet was clean and more than adequate. Absolutely beautiful setting, staff were friendly and on hand for any requirements. A gem of a place, would love to return
2021년 6월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here a few times and love it. The location is great. The staff friendly. We always feel welcome
2021년 5월에 2박 숙박함
답변 제공: Dave 님, 2021년 6월 4일
Thank You hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 5월에 2박 숙박함
답변 제공: Dave 님, 2021년 6월 4일
Thank You

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태
Beautiful location. Very nicely equipped cabin. Lovely stay thank you
2021년 4월에 2박 숙박함
답변 제공: Dave 님, 2021년 4월 27일
Thank You so glad you enjoyed your stay.

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 객실의 편안함
Peacefull and relaxing.
Love going to these chalets. So relaxing right next to the canal very peacefull.
2020년 11월에 3박 숙박함
답변 제공: Dave 님, 2020년 12월 1일
Thank You. We look forward to seeing you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
Didn’t even get to check in. Please see earlier reviews. Appalling attitude from staff (rude, aggressive, argumentative and swearing at me in front of my children) on our arrival. Used the threat of ‘well have a refund and go and stay somewhere else’ many times, including from very early on in the proceedings - knowing full well that accommodation was at a premium and that I had 2 young children and would be stuck. Three young, aggressive male staff members - clearly they had the aim of getting rid of us which gave them one less chalet to clean / prepare. Continuous insults and bad language until I had no option but to take the refund and leave. This left us with nowhere to stay - 200 miles from home after a 4 hour car journey in half term. As if the situation couldn’t get any worse, the staff have chosen to tell a pack of lies to the owner who posted a completely fictional response. For the sake of clarity to all - not one word of it is true - I never asked for a single penny off, let alone ‘demanded a refund’. We were harassed by these aggressive individuals until we were forced to leave with nowhere else to stay. So, if you want verbal harassment, aggressive and argumentative communication, verbal abuse and being called names, threats and being sworn at in front of your children, being left in the lurch when miles from home and then public lies about it all - this is the place for you. Assuming you want none of those things - avoid at all costs.
2020년 10월에 2박 숙박함
답변 제공: Dave 님, 2020년 11월 2일
So sorry you were unable to understand that COVID-19 cleaning and sanitising takes longer than just turning round a Chalet. We are trying to get it right and safeguard everyone from this dreadful virus. We have strict rules and procedures which I insist my staff follow, you weren't allowing this to happen with " I want my keys now". It was at my suggestion that if you declined to abide by our COVID rules you be asked to leave and given a full refund. The staff were trying to explain this but you wouldn't listen. Sorry it spoilt your weekend

10/10 - 훌륭해요

JulieGray 님, Pontefract, west Yorkshire

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've been here three times now. The people are friendly. The cabins are cosy and the view is the best. We will be going again
2020년 9월에 2박 숙박함
답변 제공: Dave 님, 2020년 9월 21일
Thank You Hopefully see you again soon COVID allowing

10/10 - 훌륭해요

Karenbray 님, Kent

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Lots of canoeing boating cycling walking eating bird watching tranquility all on the door step and baby swans
2020년 7월에 2박 숙박함
답변 제공: Dave 님, 2020년 7월 27일
Thank You Karen glad you had a good stay.

8/10 - 좋아요

LaurenceWise 님, Broxbourne, Hertfordshire

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Good location,everything was great really.Been here before & will definitely come back again.
2020년 4월에 2박 숙박함

10/10 - 훌륭해요

Rod

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 4박 숙박함
답변 제공: Dave 님, 2020년 1월 26일
Thank you Rod so glad you enjoyed your stay. Hope to see you again soon

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely location by the river. The staff were friendly and helpful.
2019년 8월에 2박 숙박함
답변 제공: Dave 님, 2019년 8월 6일
Thank you, so glad you enjoyed your stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
2019년 7월에 2박 숙박함
답변 제공: Dave 님, 2019년 7월 18일
Thank You, Glad you enjoyed your stay

10/10 - 훌륭해요

tatsuya

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 2박 숙박함
답변 제공: Dave 님, 2019년 7월 8일
Thank you. I am so glad you enjoyed your stay.

8/10 - 좋아요

Laurence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very basic but really like the location.Amenities are good.Chalet was clean & tidy,comfortable beds.Basic but has everything you need.The only bad thing is having a railway track so close & trains going by every 5 to 10 mins!
2019년 7월에 4박 숙박함
답변 제공: Dave 님, 2019년 7월 6일
Sorry Laurence can't do anything about the railway, it was there before the Chalets were built. The double glazed windows have helped a bit. Thank you for your positive feedback on our new mattresses and pillows.

8/10 - 좋아요

실제 이용하신 고객

2019년 5월에 2박 숙박함
답변 제공: Dave 님, 2019년 5월 28일
Thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Herrliche Landschaft rund um die Bungalows. 25 Minuten von London mit dem Zug.
2019년 5월에 4박 숙박함
답변 제공: Dave 님, 2019년 5월 14일
Thank you glad you enjoyed your visit

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place lovely area,peacefully and quiet after a tough day at work
2019년 4월에 2박 숙박함
답변 제공: Dave 님, 2019년 4월 17일
Thank You, We are so glad you enjoyed your stay. Hopefully we will see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great location next to the river, fabulous staff who really went out of their way to help me with all sorts of things that made my stay special, even out of hours, never had such brilliant, friendly staff when away (Grant). Can't wait to come again!!
2019년 2월에 2박 숙박함
답변 제공: Dave 님, 2019년 2월 22일
Thank you so much for your positive Review. We are so pleased we made your stay so enjoyable [I will pass your comments to Grant] We Look forward to seeing you again soon.

10/10 - 훌륭해요

Sandrine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic atmosphere
I really enjoyed staying in this chalet,the people working there are amazing.Always smiling,very professional,and so helpful.The chalet was very clean,confortable apart for the mattress of the smaller room,but I will definitely come back and I will recommend it.Thank you so much to the staff who works there.Sandrine
2018년 11월에 5박 숙박함
답변 제공: Dave 님, 2018년 11월 21일
Thank you Sandrine, Your comments will be passed to the staff who work hard to make your stays enjoyable. Thank you for pointing out the mattress problem, we will replace them if we are to continue after January 2019.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 4박 숙박함
답변 제공: Dave 님, 2018년 10월 31일
Thank you, we are so glad you enjoyed your stay

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 2박 숙박함
답변 제공: Dave 님, 2018년 10월 29일
Thank you so much,Hope to see you again.

10/10 - 훌륭해요

Sian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A hidden gem
The chalet was cosy, comfortable and in a good state of repair. I was able to park my car right next to the chalet. Cutlery, cooking utensils and other kitchen essentials were provided, including a pint of milk! The staff on-site were friendly and informative, plenty of information about the local area was provided and the view over the river was beautiful (what better way to start the day than being greeted by a family of swans!) Excellently priced and in my opinion, more bang for my buck than I would have got at a hotel costing double the price. The only slight negative was the train tracks behind the site, but soon got used to the noise and it didn't detract from the experience. Highly recommended, would definitely stay again.
2018년 10월에 2박 숙박함
답변 제공: Dave 님, 2018년 10월 16일
Thank you so glad you enjoyed your stay

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great weekend
Great location for family orientated activities. More of a warm weather holiday but wasnt uncomfortable and the staff were very kind and helpful.
2018년 10월에 2박 숙박함
답변 제공: Dave 님, 2018년 10월 16일
So Glad you enjoyed your stay

10/10 - 훌륭해요

David

Great place to stay
Great friendly staff
2018년 8월에 4박 숙박함
답변 제공: Dave 님, 2018년 8월 29일
Thank You David, Glad you had a good stay Hope to see you again soon. Thank you for the high rating.

10/10 - 훌륭해요

Jacki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden gem
A great place to visit with family, waterside location, boating , bikes, gray parkland . Owner really helpful and friendly
2018년 8월에 2박 숙박함
답변 제공: Dave 님, 2018년 8월 9일
Thank you Jacki. We are so glad you enjoyed your stay. Hope to see you again soon

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hideaway!
Excellent stay, peace and tranquility. Looking forward to returning soon
2018년 7월에 2박 숙박함
답변 제공: Dave 님, 2018년 8월 3일
Thank you so glad you enjoyed your stay.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely spot and decent facilities.
Lovely location - the chalet is good value and reasonably comfortable. It's not a hotel bed but I slept well. Decent TV, nice kitchenette and everything I needed was there. Perfect for a morning run, evening walks / bike rides down the river. Bed and bathroom were a little dated but fine for my purposes.
2018년 5월에 3박 숙박함
답변 제공: Dave 님, 2018년 7월 13일
Thank You, Glad you enjoyed your stay

8/10 - 좋아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice digs
As a contractor this was great, all equipment in working order, clean comfortable and a nice decking area just outside the door with the river a few yards away. Recommended.
2018년 3월에 4박 숙박함
답변 제공: Dave 님, 2018년 3월 20일
Thank you Alan we are so glad you enjoyed your stay. We hope to have you stay again soon