We booked this property as a family with two young children but left almost immediately due to serious security concerns.
Before arrival, I contacted the property via WhatsApp and Expedia with specific questions about parking, but every response was a generic message that didn’t answer my questions.
On arrival, we discovered that the code for the main entrance was exactly the same as the code for our room. Even more concerning, there was no way to lock the room from the inside. This meant anyone with access to the building also had access to our room, leaving us feeling completely unsafe. We immediately booked another hotel nearby.
The room was reasonably clean, although pizza boxes had been left on the balcony. There was only one fan for two rooms, making it very warm.
The customer service afterwards was equally disappointing. Expedia contacted the property several times regarding a refund due to our security concerns, but each request was rejected without any meaningful response. When I explained why we couldn’t stay, I received only another generic automated message asking me to leave a review. Expedia later said the property had tried to contact me directly, but I received no messages, calls or emails.
Based on our experience, we strongly do not recommend staying here. The lack of security, poor communication and complete disregard for our concerns meant we did not feel safe, and we would encourage other travellers, especially families to look elsewhere.