City Apartment, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop
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Reviews of Smartflats City - Royal

3.5 out of 5
Smartflats City - Royal
Rue de la Reinette 2A, Brussels

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 33 reviews" "
Rating 8 - Good. 13 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 1 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.0/10

Cleanliness

9.0/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

4/10 Poor

Caroline

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very well located in terms of access to central Brussels. However, it lacks any form of functioning heating. Though we complained about this on the first day of our stay, no action was taken to rectify it. Additionally, there was mould in the bathroom as there was no way to open any windows. The entrance of the property was very untidy, with lots of empty boxes. The sofa bed was stained.
Stayed 5 nights in Apr 2024

2/10 Terrible

Andrii

Traveled with family
Disliked: Cleanliness, room comfort
Dirty, old, stinky, moldy, and overall scary place to be. Communication is horrible, and host knowledge of the problem with mold and smell but refuses to move us or refund us. Stay away, especially if yiunhabe kids or any kind of allergies.
Stayed 2 nights in Jan 2024

8/10 Good

Roxanna

Stayed 1 night in Jul 2023

2/10 Terrible

Elky, Lima

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to have a bad time, rent this apartment!! The apartment urgently requires a complete renovation, the doors are deteriorated, it has old towels and furniture, etc. Access from the street is completely unsafe, as absolutely anyone is able to freely go into the building. Apart from this, the communication and attention from the property owner is terrible, as they offered anything but a solution for the complaints.
Stayed 3 nights in Jul 2023

6/10 Okay

magdalena

Traveled with family
Disliked: Room comfort
Need a maintenance
The apartment was in bad condition, need a maintenance, the wallpaper was in poor condition, there were no nightstands in one bedroom, the sink was clogged, one bathroom didn't have mirror, the pillows were very bad and you have to go up to the third floor by the stairs with your suitcases. The location was fantastic, steps from the metro and the historic center
Stayed 2 nights in Mar 2023

2/10 Terrible

Kiesha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The place smelled of smoke. Nails in the floor were sticking up and could have cut a foot. Found hairs on the bed linen. The wallpaper was peeling.
Stayed 2 nights in Nov 2022
Response from Julia from Royal Residence - Louise Area on Nov 24, 2022
Dear Kiesha,Thank you for taking the time to review your experience with us.We are sorry to hear that your stay did not meet your expectations and wish you had let us know of any concerns you may have had at the time, we would have done our best to find a solution. Nonetheless, we have taken note of your concerns and will ensure to review these with our maintenance team.We hope to see you again soon for an improved stay. Best regards,Julia from Royal Residence - Louise Area

10/10 Excellent

Gabriela

Liked: Cleanliness, amenities, property conditions & facilities
The property was great and it is well located. It was very comfy for us as a party. It has air conditioner. The bathroom was divided: the shower and a sink was inside the master bedroom and the toilet and other sink was at the entrance of the apartment. Be aware that has no washer machine. This was a con for us since we were traveling hoping form city to city. However, it was not listed as an amenity.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities
Very low doors to walk thru. And no tv which is actually good but after a few head bumps I was over it
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Apartment style accommodations, close to Metro stop, close to large parking garage, conveniently located near center of city, clean and spacious at reasonable rate. A lot of narrow stairs to the upper units.
Stayed 4 nights in Jun 2018

2/10 Terrible

Rachid

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The Smartflats City - Royal stay is located in a perfect zone but the stay itself is a nightmare. The entrance to the building is dirty, there is a very narrow staircase, no elevator. In the flat, I have never seen a parquet floor so scratched. All the walls are damaged, the apartment does not at all conform to the photograph in the ad. No television, no microwave, no washing machine, no real broom, nothing to hang the laundry on. The bedside lamps are very damaged. A nightmare.
Stayed 7 nights in Apr 2024

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lo único bueno la ubicación. Por lo demás un horror. Sucio, mantenimiento lamentable, todo viejo y roto. El baño no tenía luz y en su lugar había una lámpara de mesa en el suelo. Intentamos contactar con el alojamiento para que nos dieran una solución pero ni contestaron. Sábanas con manchas y pelos. Puertas que no cierran, goteras de humedad... El peor sitio en el que me he alojado y a un precio carísimo. En el piso de arriba fiesta todas las noches que hacía imposible dormir. No se lo recomendaría a nadie.
Stayed 2 nights in Apr 2024

6/10 Okay

Alice

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Merethe

Liked: Room comfort
The flat was well situated. The area around the entrance was messy and I was sent two different entrance codes, first one which I printed and brought, then another which I saw, when I failed to enter with the first one. So I took some time entering. The place itself was quite worn, with tapestries coming off, in need of paint, and it didn't have the exclusive look and feel from the photos. The sink was leaking in the bathroom. It was clean, though and quiet during the night.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Arman

Stayed 6 nights in Apr 2023

8/10 Good

Axel

Traveled with family
Liked: Cleanliness
Je peux vous recommander cet apartement
L'avantage de cet appartement est surtout l'emplacement. Equipement correct.
Stayed 3 nights in Dec 2021

8/10 Good

Jens

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Alan

Business traveler
Liked: Cleanliness, room comfort
Fine if you don't forget the code :-)
Big, too floor airy appartment with two double beds. Simple modern one with beautyful wooden pieces of roof construction. Fully equipped (only haven't seen iron). Fine location, relatively calm and easy to access. No window was possible to open (even in the bathroom), only terrace door. I haven't use much of equipment cause I busy outside. Don't forget your code otherwise you stay outside (no reception neither key)!
Stayed 4 nights in Sep 2021

8/10 Good

Guerda

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020

6/10 Okay

Lars

Traveled with family
Liked: Cleanliness
Appartment ziemlich renovierungsbedürftig
Das Appartment ist ziemlich abgewohnt und braucht dringend eine Renovierung, das schlimmste ist aber, das die Fenster nicht isolieren, man hört die ganze Nachtcden Strassenlärm, gut ist aber die Lage.
Stayed 2 nights in Jul 2020

8/10 Good

Paulo R I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Arnaud on Mar 11, 2020
Hello, thank you very much for taking the time to share your experience. We are glad you enjoyed your stay with us. Such a feedback keeps the team motivated to give its best! We hope to welcome you back soon at Aparthotels Smartflats. The smartflats team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement très agréable
Appartement très confortable. Très bien situé à Bruxelles.
Stayed 4 nights in Aug 2019

8/10 Good

Muriel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location is great, Near metro station. Can go to central by walk ard 20-30mins. There is no elevator/ lift, so you need to use the stair which is narrow. It may be too difficult to take big baggae to do up/down stairs. The room is clean. But the most I am not satisfied with is the HOT WATER. There is a big water tank which means you cannot enjoy hot water shower one by one because you cant predict when the hot water is run out! My friends and I arrived the first day, when my friend is the second one having the shower, there is no hot water suddenly, she need to bare a very cold water to finish the shower!!!!
Stayed 3 nights in Apr 2019

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Smartflats team on Jan 29, 2019
Hi Patricia and thank you for this great review !

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lati positivi: L'appartamento è situato in una zona molto centrale e comoda sia per visitare la città che per raggiungere la stazione centrale. è molto ampio e sono a disposizione dell'ospite anche le istruzioni per utilizzare i vari elettrodomestici (bollitore, etc.). All'arrivo vengono dati te e caffè per una notte. L'appartamento è ben riscaldato. Lati negativi: la porta d'ingresso dello stabile è rotta e incollata con dello scotch e all'ingresso è circondato di spazzatura. L'appartamento in sè è mal tenuto; nelle camere non vi è buon odore, le pareti e i mobili sono tutti rovinati. La porta del bagno è rotta ed è possibile solo socchiuderla. Il bagno con il water è in una stanzino a parte (all'ingresso) sprovvisto di finestre e impianto di ventilazione. Nel complesso dà l'impressione di essere stato un appartamento da festino di adolescenti. Tutto sommato accettabile per un paio di notti (ma non ci tornerei).
Stayed 2 nights in Dec 2018
Response from Smartflats team on Jan 29, 2019
We are sorry to see that you did not have a fully satisfying stay regarding... We hope we can welcome you back soon at Smartflats to provide you with a better experience. Feel free to contact us so we can find the Smartflats that will best suit your needs (we have many residences in Brussels, Liège and Antwerp, so there is plenty of choice!). The Smartflats team

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
The apartment was big, and relatively central, The building has no elevator but other than that its a very nice place to spend a couple of days.
Stayed 4 nights in Nov 2018
Response from Smartflats team on Jan 29, 2019
Hi Kristian and thank you for this great review ! We are glad that you appreciated the location of our apartment. We hope we can welcome you back in our flats in the future. The smartflats team

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Zentrale Wohnung
Sehr gut gelegen, man kann alles erlaufen, die Metro in zwei, das Zentrum in 10 Minuten. Die Wohnung hat alles was man braucht. Einige Einrichtungen scheinen etwas in die Jahre gekommen zu sein, machen aber ihren Dienst. Wir würden die Wohnung jederzeit weiter empfehlen.
Stayed 6 nights in Mar 2018
Response from Smartflats on May 8, 2018
Thank you for this review. We are glad you enjoyed your stay with Smartflats. We will inform the quality service of your remarks. We hope to see you again on our Smartflats residences :)

10/10 Excellent

ELISABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE APARTAMENTO, ACERTEI NA ESCOLHA
Excelente apartamento, tudo muito novo, limpeza impecável. Localização excelente também. Wifi funciona muito bem.
Stayed 6 nights in Dec 2017
Response from Tatiane, Quality Manager on Jan 10, 2018
Hello Elisabeth! Thank you for your review. We're glad to hear you enjoyed it so much :) See you soon!

6/10 Okay

julie

Disliked: Cleanliness
Business trip
L appartement est sympa et bien placé, mais pourrait être mieux maintenu. Il y a une constante mauvaise odeur d égouts qui s accentué lorsque vous faite coulé le lavabo de la salle de bain. Dans les escaliers extérieur aussi, constante mauvais odeur. Mais l accès est facile et super bien placé.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Très bon emplacement
Séjour très agréable de 4 nuits; appartement à recommander
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
편안한 아파트
깨끗하고 편안했습니다. 한적한 곳에 위치해있고 넓고 와이파이도 잘 잡혀서 좋았습니다. 근처에 카페 및 음식점, 슈퍼마켓이 있었구요. 따뜻하게 잘 이용했습니다. 다만 엘레베이터가 없이 계단으로 이용하느라 무거운 짐때문에 고생했네요 ㅠㅠ 6일이나 머물렀는데 7일이상 숙박객들에게만 청소 및 타올교체가 무료였어요. 청소는 몰라도 타올교체에 요금이 든다면 타올을 좀 많이 줬으면 좋았을텐데 아쉬웠습니다.
Response from Tatiane on Jun 14, 2017
Thanks for this review. Please apologize for not being able to answer in korean. I'm happy that location of our flat suited you. We're aware of the fact that stair access only could not suit everyone, this is why we do notice all our guests of the stairs in the fine print of our reservations page. We are truly sorry that you didn't find the information and that impacted your stay. I hope we can welcome you back soon. Kind regards. - Alizée Quality Department