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홈우드 스위츠 바이 힐튼 버팔로 에어포트 여행 후기

3 out of 5
홈우드 스위츠 바이 힐튼 버팔로 에어포트
760 Dick Rd, Buffalo, NY

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 939개 이용 후기 중 517개" "
평점 8 - 좋아요. 939개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 939개 이용 후기 중 88개" "
평점 4 - 별로예요. 939개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 939개 이용 후기 중 42개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hyung Uk

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 10박 숙박함
답변 제공: Frank M 님, 2020년 2월 1일
Thank you for your recent stay with us! We hope to see you again soon.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Nick 님, 2024년 5월 14일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Recently renovated
2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 5월 14일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

Heather 님, Orange Park

2024년 4월에 1박 숙박함
답변 제공: Nick 님, 2024년 5월 17일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 23일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel having some construction done but otherwise. Great place. And reasonable price for the accommodation. Staff friendly and accommodating.
2024년 4월에 2박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 - 별로예요

Rhona

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Nick 님, 2024년 4월 15일
Dear Rhona, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 - 좋아요

Matt

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
They are doing a remodel of the property. Because I booked through Expedia they said all the King bed rooms were sold out so they put us into a Double bed room with dirty blankets. No pots and pans. Very limited silverware and knives. The appliances were one and rusty. It was noisy with the dog whining and barking all day in the room across the hallway. Voices travelled under the doors from two other rooms. And to top it off there was a smoke detector beeping because it had a low battery.
2024년 4월에 4박 숙박함
답변 제공: Nick 님, 2024년 4월 11일
Dear Matt, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

4/10 - 별로예요

Maria

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In the photo the rooms look bright and more comfortable. But in fact the room was very dark and gloomy.
2024년 3월에 3박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Dear Maria, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 - 너무 별로예요

Deleris

2024년 3월에 1박 숙박함
답변 제공: Nick 님, 2024년 4월 4일
Dear Deleris, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 - 너무 별로예요

Joseph

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was under construction, not mentioned at all prior to arrival. Room was dirty, hot tub was broken, strange smells throughout hotel, wallpaper was peeling off the walls. Kids screaming and adults blasting music on a loud speaker at the pool, no staff said anything to them. Very trashy and not at all relaxing. Bed was very uncomfortable. Might be better when construction is done but would stay away for now.
2024년 2월에 2박 숙박함
답변 제공: Ms. La'Ree 님, 2024년 2월 25일
Please accept our apologies for the renovations. Sorry that you did not see the renovation information, beforehand. Unfortunately, we don't have any control on how the third parties display the information.

6/10 - 괜찮아요

Ashley

2024년 2월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 14일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel! Rooms are gorgeous!
Absolutely beautiful updated room!
2024년 2월에 3박 숙박함
답변 제공: Ms. La'Ree 님, 2024년 2월 25일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

10/10 - 훌륭해요

Aneesa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Despite being under renovations the staff and facilities were immaculate. Definitely would return.
2024년 2월에 1박 숙박함
답변 제공: Ms. La'Ree 님, 2024년 2월 25일
Thank you for the awesome review! Hopefully you will return when the renovations are complete and enjoy our newly remodeled hotel.

10/10 - 훌륭해요

Timothy

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Thank you for the feedback, I'm glad you enjoyed your stay with us!

4/10 - 별로예요

K

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Run down suite
I am very surprised at the excellent ratings of this hotel and surprised is in the Hilton family. The people were very nice and they have a nice breakfast spread but the room which was a suite was run down. The bedroom smelled slightly smoke and the carpet was very very old and it looked like it hasn’t been washed for many years….the bed headboard was stained one of the pillows smelled as it hasn’t been upgraded for years etc.
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 11일
Hello, I'm sorry about the issues with the room, we are currently addressing all outdated issues with renovating our rooms! When you come back and visit, we will have brand new room, to go along with the nice staff and breakfast.

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Pamela 님, 2024년 2월 11일
Dear Heather,Thank you for taking the time to provide feedback. I am glad to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 - 훌륭해요

Tonetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Pamela 님, 2024년 2월 11일
Dear Tonetta,Thank you so much for staying with us. I am glad you enjoyed your stay. We hope to welcome you back real soon.

8/10 - 좋아요

Jordanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall our stay was good. Staff members were friendly, they did ensure we were okay etc. In terms of comfort, the room was a bit cold. We did call maintenance and they explained that because of the weather, the heat is already on overdrive. Even if we try to increase the temperature on the thermostat, it will never get to the temperature we want. At that point, we realized it was out of everyone's control. There were some warm bouts, but all we had to do was wear extra layers and my little one didn't seem bothered by the cold.
2024년 1월에 2박 숙박함
답변 제공: Pamela 님, 2024년 2월 3일
Dear Jordanne,Thank you for the nice comments regarding the staff. I am happy to hear everyone was friendly and helpful. Please accept my apology for the extremely cold temperatures which created heating challenges. I hope, if your travel bring you back to Buffalo, you will stay with us again.

6/10 - 괜찮아요

Tiffany

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Had a fun time with my family, the staff checking us in were very clueless and could not do check in smoothly without needing help by additional staff. The room was good and clean. The pool was great. No other concerns past check in issues
2024년 1월에 1박 숙박함
답변 제공: Ms. La'Ree 님, 2024년 1월 29일
Hello, we appreciate you and your family having fun and a great stay with us. However, we are transitioning with new team members, and everyone is learning to be great. When you all come back to visit, we will be newly renovated with a team that will be equipped and ready.

4/10 - 별로예요

Jada

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Pamela 님, 2024년 2월 5일
Dear Jada,Thank you for providing feedback. Based on your score of the property, it didn't meet your expectations. Please accept my apology for any inconvenience you experienced. Sincerely

8/10 - 좋아요

Quiyana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Leaving in a hurry.
Everything was good except I requested late checkout. I was interrupted by housekeeping and after I stated I requested late checkout she said ok then left. She returned moments later and said we are booked today we can honor late checkout. Which left me scurrying to jump up and pack and leave couldn't even get the little ones washed and dressed properly as we were being tossed out.
2023년 12월에 1박 숙박함
답변 제공: Ms. La'Ree 님, 2024년 1월 28일
I'm glad you enjoyed your stay; it was unfortunate that your late check out was not honored. Next time when you visit, please call front desk and we will make accommodations for you.

4/10 - 별로예요

Frances

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk clerk, Rachel was very rude and she has poor communication skills.
2024년 1월에 3박 숙박함
답변 제공: Pamela 님, 2024년 1월 22일
Dear Frances,Thank you for providing feedback regarding your recent stay. Unfortunately, this hotel doesn't have a Rachel who works here. I look forward to hearing back from you regarding this issue so that I may resolve your concerns.

6/10 - 괜찮아요

Sergio Carrasco

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Pamela 님, 2024년 1월 22일
Hello Sergio Carrasco,Thank you for staying with us. It appears your recent stay was just "okay". Please feel free to contact me directly with any concerns. I am happy to assist you.Sincerely,

8/10 - 좋아요

John

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Pamela 님, 2024년 2월 3일
Dear John,Thank you for taking the time to provide feedback on your recent stay. I am glad to hear your stay was good. I hope, if your travels bring you back to Buffalo, you will stay with us again. Take care and Travel Safe!

4/10 - 별로예요

STEPHANIE

2024년 1월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 14일
Dear Stephanie, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 - 좋아요

may 님, vaughan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

chris

연인과의 여행
별로예요: 청결 상태
2023년 12월에 2박 숙박함

4/10 - 별로예요

Patrick

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is worn out, pretty much everything was dirty from just years of use. Mattress cover had a pee stain. Sink and toilet kept backing up even after being fixed. Room service was only every other day. The room should have been half the rate, 2.5 start hotel.
2023년 12월에 4박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Dear Patrick, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

10/10 - 훌륭해요

Doug

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good pool
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Wendy

2023년 12월에 1박 숙박함
답변 제공: Nick 님, 2024년 3월 27일
Dear Wendy, Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

2/10 - 너무 별로예요

Morgan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
답변 제공: Pamela 님, 2024년 2월 11일
Dear Morgan,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced. I hope, once our renovation is complete, you will choose to stay with us again.

8/10 - 좋아요

Paulet

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff were friendly. My hotel room was dirty. Hairs in the sink and on bath tub. The centre coffee table was dirty. I had to go out and buy pinesol cleaner.
2023년 12월에 3박 숙박함
답변 제공: Pamela 님, 2023년 12월 31일
Good afternoon Paulet,Please accept my apology for the lack of room cleanliness. I have addressed your concerns with our housekeeping team to ensure it doesn't happen again. We take great pride in providing you with a problem free stay and I am sorry we fell short of our goal. I hope, if your travels bring you back to Buffalo, you will give us another opportunity.

10/10 - 훌륭해요

Claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything, good place
2023년 12월에 5박 숙박함

6/10 - 괜찮아요

Arika

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The tv in both bedrooms did not work. There was a gap in between the wall and the stove in the kitchen and it was very dirty on the floor there. Overall a good stay and it was very convenient for what we needed. The bed frames stuck out far from the mattress so after hitting our shins numerous times we had to be extremely cautious of it especially at night. The headboards were also a lot higher than the bed so pillows would slip down behind there at night.
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Agnieszka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Yvette

2023년 12월에 4박 숙박함
답변 제공: Pamela 님, 2024년 2월 11일
Dear Yvette,Thank you for providing feedback. Please accept my apology for any inconvenience you experienced during your recent stay. I hope, if your travels bring you back to Buffalo, you will have the opportunity to stay in our newly renovated property.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 9박 숙박함

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Tonetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tonetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sharon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice friendly staff, clean rooms
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jeremy

2023년 11월에 1박 숙박함

4/10 - 별로예요

Frank

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was probably great 10years ago but it has not been well maintained. Entrance area was great but different story when you get to the room. What seemed to be blood stains on walls, ripped carpet, doors that don’t close properly, dirty, just seemed in disrepair and not properly upkept. Staff was friendly however won’t stay here again.
2023년 11월에 1박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Hello!Thank you for your recent review, we are working towards a renovation of all areas starting early next year. We hope you can visit us again then to see the improvements!

10/10 - 훌륭해요

Agnieszka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Thank you for your recent review!

6/10 - 괜찮아요

Darlene

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.
2023년 11월에 2박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Thank you for your recent review!

6/10 - 괜찮아요

Robert Sean

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Average stay. Good location. Needs to be better cleaned and updated as everything seemed very old and a little smelly.
2023년 10월에 5박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Hello!Thank you for taking the time to let us know about your recent stay, we are working towards an upcoming renovations this next year!

10/10 - 훌륭해요

Kimberly

단체 여행
From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again
2023년 10월에 2박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Thank you for your recent review!

10/10 - 훌륭해요

Kira

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Homewood Suites Buffalo Airport 님, 2023년 11월 24일
Thank you for your review!