로비

라 퀸타 인 & 스위트 바이 윈덤 버팔로 애머스트 여행 후기

2.5 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1399개 이용 후기 중 668개" "
평점 8 - 좋아요. 1399개 이용 후기 중 399개" "
평점 6 - 괜찮아요. 1399개 이용 후기 중 181개" "
평점 4 - 별로예요. 1399개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1399개 이용 후기 중 72개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Avinash

별로예요: 청결 상태
Basic facilities were not provided like hand wash, body wash
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Arjun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff and easy checkin process
2024년 5월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 5월 27일
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Rick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very attentive staff, exceptionally clean facility and individual rooms. Very reasonable rates.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 26일
Hello Rick,We appreciate your kind words about our attentive staff, cleanliness, and affordability. It was a pleasure to host you, and we hope to welcome you back for another enjoyable stay.

6/10 - 괜찮아요

Allison

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
When we first arrived in the room it looked nice and clean but then we noticed dead bugs all around the air conditioning unit. We then noticed them throughout the room and in the bathroom. Lack of cleanliness of the room had us a little thrown off. The sheets on the one bed were also stained. We ended just wiping up the bugs ourselves as we got on late and had already started to unpack. Was reported to the staff in the morning and showed them pictures, we just received the comment that they would let the manager know. If the room was cleaned properly, it would be a good little place to stay.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Allison,Thank you for bringing this to our attention. We apologize for the oversight you encountered during your stay. We have shared your feedback with the appropriate team to ensure a better experience for future guests. We appreciate your comments and hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Eric,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

4/10 - 별로예요

Amber

별로예요: 청결 상태, 직원 및 서비스
At check in, i did everything i could to make it easy on the gentleman who was sitting on his personal phone when i came in. We traveled from michigan and didnt get in till 11pm. I kindly asked if it was possible to do a noon check out instead of 11 just to give a little extra time in the morning to rest and he very brashly declined stating they were busy. It would have been so simple to ask to leave our room to be cleaned last. Based on how dirty our room was, it doesnt take them long to clean.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Amber,I'm sorry to hear about the disappointing interaction you experienced at check-in. Our team values all guest requests and endeavors to accommodate them when possible. Your feedback regarding your room cleanliness is duly noted and will be shared with the relevant departments for their review. We appreciate your insights as they help us enhance our services for future guests.

6/10 - 괜찮아요

Jovenice

별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Jovenice,We appreciate you choosing to stay with us and hope you enjoyed your time at our hotel. Please feel free to reach out if there is anything we can do to make your next stay even better.

10/10 - 훌륭해요

Govind

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 25일
Hello Govind,We're thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to share them with us. We hope to welcome you back soon for another fantastic stay!

8/10 - 좋아요

Mirna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Mirna, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Melissa,We appreciate your feedback and regret to hear about your experience. Your concerns will be forwarded to the relevant team for further review and improvement. Thank you for bringing this to our attention and we hope to welcome you back in the future.

10/10 - 훌륭해요

Angelo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was very clean as was lobby and hallways. Nice breakfast but no coffee. Surprised to see they have guest laundry facilities.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Angelo,We are delighted to hear that you found our hotel and amenities to your satisfaction. We appreciate your feedback regarding the coffee availability and will share this with our team for review. Should you have any further comments or suggestions, please do not hesitate to contact us directly.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was greeted by staff receptionist Denash. He was extremely professional and polite. La Quinta Amherst is lucky to have such a representative. I will be back to La Quinta Amherst.
2024년 5월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Hello Eric,We appreciate you taking the time to recognize Denash for his professionalism and politeness during your stay. We are thrilled to hear that you had a positive experience with us and look forward to welcoming you back to La Quinta Amherst for your future stays.

10/10 - 훌륭해요

Ye chong

very clean and complimentary breakfast was excellent for the price
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Hello Ye chong,We are pleased to hear that you found our hotel very clean and enjoyed our complimentary breakfast during your stay. Our team strives to provide a comfortable and convenient experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Jody

가족 여행
좋아요: 숙박 시설 상태 및 시설
Close to my son college. Nice, clean, friendly worker
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 20일
Hello Jody,We are delighted to hear that you found our hotel convenient and pleasant. Your kind words about our cleanliness and friendly staff are truly appreciated. We hope to welcome you back in the future for another enjoyable stay.

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 21일
Hello Kathleen, We appreciate you choosing our hotel for your stay! If you encountered any challenges during your visit, please don't hesitate to reach out to us so we can address them accordingly. We hope to welcome you back soon for an even better experience!

4/10 - 별로예요

Jummy

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 19일
Hello Jummy,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to our team so we can address any concerns you may have. We value your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean & comfortable bed Decent breakfast
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 19일
Hello Linda,We appreciate your positive feedback on our clean and comfortable beds as well as our breakfast offerings. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly.

10/10 - 훌륭해요

Kailey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Th hotel was very clean and comfortable.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Kailey,We are glad to hear that you found our hotel clean and comfortable during your stay. Providing a pleasant environment for our guests is a top priority for us. If you have any further feedback or suggestions, please feel free to reach out to our management team.

8/10 - 좋아요

Fernando

I like it that it was quite
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Fernando, We appreciate you noting the peaceful atmosphere during your stay. If you have any further feedback or suggestions, please feel free to reach out to our management team directly.

6/10 - 괜찮아요

Lacey

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태
Check in and room were fine however the hallways on our floor smelled horribly of weed. Inside our room it was fine, but to walk through the smell was terrible. If it is a non-smoking floor/ property there should not be an exception for MJ. Not something I wanted to smell or subject my small child to
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello Lacey, We regret to hear about your experience with the hallway odor. Our property enforces a no-smoking policy, and we will address this matter with our team to ensure a more pleasant environment for all guests in the future. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Patrick

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love everything about the property
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Patrick,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 - 훌륭해요

Edward

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
New facility and was in generally good condition. Bathroom towel rod insert was loose.
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello Edward,Thank you for sharing your feedback with us. We appreciate your compliments on our new facility. We have noted your comment about the towel rod and will address it promptly. Our team hopes to welcome you back for an even more enjoyable stay next time.

6/10 - 괜찮아요

Owen

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello Owen, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us directly with any feedback you may have from your experience. We strive to continually improve and ensure our guests have a great stay.

10/10 - 훌륭해요

kepa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 14일
Hello kepa,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 - 훌륭해요

VICTORIAe

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 13일
Hello VICTORIAe,We are delighted to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any further feedback to share, please don't hesitate to reach out to us.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good, can change the breakfast menu up some.
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Barry,We appreciate your feedback regarding the breakfast menu and will share it with our team for consideration in future improvements. Thank you for staying with us and we hope to welcome you back soon.

10/10 - 훌륭해요

jawaid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything excellent
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello jawaid,We're thrilled to hear you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to welcome you back again in the future.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Eduardo,We are stoked to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 - 좋아요

Cristhian David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 10일
Hello Cristhian David, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 - 괜찮아요

Fernando

The queen size beds are actually just double beds . Very disappointed
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Fernando,We appreciate your feedback and apologize for any inconvenience caused by the bed sizes during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyable stay would stay there again.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Jennifer,We are delighted to hear that you had an enjoyable stay with us and would consider returning in the future. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another great experience at our hotel.

10/10 - 훌륭해요

Derick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located ob a dead end so no traffic to deal with very clean
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hello Derick,We're glad to hear you appreciated our hotel's peaceful location and cleanliness. Our team works hard to ensure a pleasant stay for all our guests. If you have any further feedback or require assistance, please do not hesitate to contact our management team directly.

10/10 - 훌륭해요

GEOVANNI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent breakfast
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello GEOVANNI,We are pleased to hear that you enjoyed the breakfast during your stay with us. Our team works hard to provide a variety of quality options for our guests to start their day off right. Should you need any assistance or have further feedback, feel free to reach out to our management team.

8/10 - 좋아요

Rita

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and spacious.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Rita,We are delighted to hear that you found your room to be clean and spacious during your stay. Your comfort is important to us, and we strive to provide a pleasant experience for all our guests. If you have any further feedback or if there is anything we can assist you with, please feel free to reach out to us.

10/10 - 훌륭해요

Brittany

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were actually taken aback at how great this property was. Clean, awesome front desk staff, and a massive room which was great for us and our two large breed dogs!
답변 제공: Manager 님, 2024년 5월 4일
Hello Brittany,We are thrilled to hear that you enjoyed your stay with us and that our property and staff exceeded your expectations. It's wonderful to know that you and your furry friends were comfortable in our spacious room. Thank you for taking the time to share your positive experience.

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 4일
Hello Dean,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Fernanda

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to park
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Fernanda,We're pleased to hear that parking was convenient for you during your stay. Our team strives to make all aspects of your visit hassle-free. If you have any other feedback to share, please don't hesitate to reach out.

6/10 - 괜찮아요

Mélissa

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 28일
Hello Mélissa,We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please contact us directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 - 훌륭해요

Luis

Very nice Great breakfast.
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 26일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Naomi

연인과의 여행
Great value!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Naomi,We're delighted to hear that you found value during your stay with us. If you ever have any more feedback, we'd love to hear from you. Have a wonderful day!

10/10 - 훌륭해요

Carissa

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 26일
Hello Carissa,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 - 괜찮아요

Kimberly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello Kimberly, We appreciate you choosing to stay with us. Please feel free to contact us directly with any further feedback so we can ensure your next stay exceeds your expectations.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cleanliness was exceeding my expectations. Would stay here again!
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 22일
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 - 훌륭해요

Dor

좋아요: 청결 상태, 숙박 시설 상태 및 시설
cool
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Dor,We appreciate you taking the time to share your feedback with us. Should you require further assistance, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Joy 님, Rochester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean place overall.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태
It was good. Staff were nice and accommodating. The room was very clean and the breakfast was great. We didn’t give it a higher rating for a few reasons - there was no safe in the room, the chair was broken, the toilet plugged quickly and we had someone beg us for money in the front lobby.
2024년 4월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,Thank you for your feedback, and we're glad to hear that you found our staff accommodating, the room clean, and the breakfast enjoyable. We apologize for the issues you encountered during your stay, including the lack of a safe, the broken chair, and the inconvenience of a plugged toilet. We take your comments seriously and will address these concerns promptly to ensure a better experience for our guests in the future. Additionally, we'll review our security measures to prevent similar incidents from occurring in our lobby. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
nice
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Matthew,Thank you for your feedback. We are glad to hear you had a pleasant stay with us. Our team strives to provide excellent service to all our guests. If you have any further comments or suggestions, please do not hesitate to contact our management team directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Tiana

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 15일
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 - 훌륭해요

Mary Ellen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very pleasant and helpful
2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 - 괜찮아요

Linh

2024년 4월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 4월 10일
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.