Things that saved this hotel from a lower rating: friendly staff at the front desk, good location and easy to walk right over to the beach and to nearby restaurants. Otherwise, the hotel is a bit difficult and a bit of a letdown. Parking is a nightmare, underground is always full because they allow the public to use it rather than just hotel guests, they block off many of the regular spots to save them for “larger cars”, and the men that direct the parking down there are so incredibly rude. Also no good parking in the immediate area. If you are traveling with a car, I would reconsider staying here. Something that was not clear when booking (we booked on hotels.com) is that this hotel is not its own building, it is only 2 floors (11th and 12th floors) in a large building made up of about 5 different hotels. There are 2 elevators that are shared for the whole building, for all the hotel guests and those parked in the garage, expect to wait a long time, to ride in a full elevator, and to stop at multiple floors along the way. If we would forget something in the room we would just go without because it wasn’t worth going back up to the room.
Air conditioning worked very well. Shower did not drain well, and we didn’t really understand the concept of having a window (with traditional string blinds) in the shower between the bathroom and the rest of the room. Bed was hard as a rock, pillows too, and bedding was a bit scratchy. Partial ocean view has an extreme emphasis on partial.
