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예약 가능 여부 확인

아카시아 코트 호텔 여행 후기

3.5 out of 5
아카시아 코트 호텔
223-227 Esplanade, Cairns North, QLD

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 117개" "
평점 8 - 좋아요. 1000개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 265개" "
평점 4 - 별로예요. 1000개 이용 후기 중 204개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 154개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스

4/10 - 별로예요

Ephraim

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wouldn’t stay there again
2024년 2월에 3박 숙박함

4/10 - 별로예요

Keshia Monna

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to ask for every little thing. It's hard to put into words but poor customer service overall. Let's just say I was happy I read my reservation details and the hotel room info book they left out or my stay would have been terrible. My view saved the whole stay!! It was incredible. Location not too bad either ;-)
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Kanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

4/10 - 별로예요

Robert

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor looking hotel but It was very cheap
2024년 3월에 1박 숙박함

4/10 - 별로예요

Susan

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't think that because the Acacia Court is on the Esplanade in Cairns it will be in a relatively upmarket tourist area - wrong. It's at the far end of the Esplanade, a really dog-eared property, with unsavoury characters wandering around the car park and lobby area, even during daylight hours. You would think that as each room has a balcony that you would be able to enjoy sitting out on it - but no, they have locked every balcony door in every room (to do with the air con) so that is ruled out. On returning later in the evening after dinner with friends I was propositioned in the car park (I'm 61!!), so although I'm used to unsavoury approaches from a lifetime of travel, it's worth being vigilant if you are travelling/staying there on your own.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

별로예요: 직원 및 서비스
The decor is outdated. Apart from that I had a good stay.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Naomi

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not very clean, mould very visible in bathroom roof, floor not fully.cleaned with dirt, and sticky areas. Bed comfortable and ok for an emergency accommodation
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Warren

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointing…. First night late check in no towels and very loud dripping sound …. By the second night the floor was wet… water would come up between the false floor panels … there was a clear leak behind the fridge. I addressed it at check out and was told sorry but almost in a what ever way 3hrs down the road I get a call asking where my key is? I advised “I had handed to you at front desk when I complained.” I ran through it again and was told it would go to management and they would call No call no f@*ks give Avoid this dump at all cost! It’s cheap for a reason but sunshine towers is much cheaper and a much nicer establishment with secure parking in town more and with friendly helpful staff. Complete waste of money should have taken the swag at least it doesn’t leak.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really loved staying at Acacia. Friendly staff, very nice pool area, beautiful view of the beach and walking distance to night life and dining options. All of our excursions picked us up and dropped us off. We booked two extra nights we loved the hotel and area so much!
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Emily

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스
Staff were very helpful
2024년 2월에 1박 숙박함

8/10 - 좋아요

Dianne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

Tsutomu 님, Asahisi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
朝飯ついて値段が安くて室内は広い部屋 ココが一番良いと思う。 設備は少し古いけど問題ない。 おすすめ
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Aileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room nice but restaurant needs a lot of work
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sukha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
5 star
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Penelope

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
They services everyday not like other hotel
2024년 1월에 3박 숙박함

4/10 - 별로예요

Jane

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Updates and new management needed!
Not updated since the late 70s/early 80s. The view, pool and location are great, but it needs updating! Restaurant/bar always closed. Food looks gross! Reception barely speaks English in an English-speaking country. Fire alarm went off around 1am. There's signs all over about not doing anything to trigger fire alarm and if you do, $2000 fine. Reception open 7-9. Pick up keys from safe with late checkin - weird and doesn't seem very safe.
2024년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Steven

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ganske fin morgenmads buffet. Det er rigtig ærgerligt at der er så begrænsede receptionstider, det gør det svært at få fat i personale og få hjælp eller andet. Vi manglede bla. håndklæder på værelset. Fin plads på værelset og med sengene. Og god havudsigt fra altanen.
2024년 1월에 3박 숙박함

4/10 - 별로예요

Freddy

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel délabré, humidité , mal fréquenté .
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Tammy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No water in fridge and was told we had to pay for water. Room Nd hallway smelt of wet carpet and mould. Bathroom door had to stay closed even if u wanted to spray perfume because if it set smoke alarm off we had to pay over $1000. Staff were not helpful or friendly at all. The bed was the only thi g good
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Amelia

2024년 1월에 1박 숙박함

4/10 - 별로예요

Henrik mulvad

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Helpfull staff, good breakfast, roomservice was good. Rooms are worn out. Dior to bahroom has to be closed to avoid steam in the room, because steam will activate the firealarm. Humidity in bathroom and room is high and in the morning there is dew on the inside of the Windows. Overall the hotel is OK but we will not come back.
2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Marta

2 twice we stay Accacia court the alarm went off very bad very much disappointed, and then since we arrived there’s no remote control the tv were looks everywhere we can’t fined it then I call the service, an hr later bring the remote control and she said remote control always beside the tv but it wast there at all thank you
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to write a review, we appreciate the feedback. I would like to start by apologising to you for not meeting your expectations. Although we put the no-smoking sign in the room, someone still violated the rules and coursed the false alarm. We have already asked our team to be more attentive to quality control.

2/10 - 너무 별로예요

jamie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience topped off with a 3am fire alarm
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Alan

Wasnt happy with the hotel,room wasnt clean and calling through to servicevwas hard as they didnt answer.Also saw cockroaches in the hotel as well
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스
The staff did a great effort during the cairns flooding emergency keeping pumps going Clean towel supplies and staying calm as maintenance technicians and regular staff could not reach the hotel
2023년 12월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

10/10 - 훌륭해요

Hideaki

2023년 12월에 1박 숙박함

8/10 - 좋아요

angelo

좋아요: 청결 상태
Fine for a budget stay. Would stay again.
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Harpreet

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to review us.

6/10 - 괜찮아요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Steven

별로예요: 숙박 시설 상태 및 시설
No thanks
2023년 12월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for taking the time to review us.

4/10 - 별로예요

Suzanne 님, Walkley Heights

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Only one key provided, door was difficult to unlock, bathroom light switch gave a shock, air conditioning didn’t work properly, couldn’t leave balcony door open because it set off the smoke alarm, room was dated
2023년 11월에 5박 숙박함

6/10 - 괜찮아요

Daniel

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The staff weren’t particularly friendly to start with. Originally told I couldn’t have a second key to the room. Got one the following day. There were burnt out cars and other wrecks in the tennis court (it was padlocked) and at least once had to exit the building through a group of people yelling and screaming at each other. Another time had clearly intoxicated people asking for access to one of the floors. Overall not particularly comfortable in that environment. Breakfast was included but it seems that communication is not great. The waitress had to go to reception to confirm that breakfast was included. The food was standard hotel fare but the coffee machine was awful. The room was clean but the hot water was not particularly hot at various times. If I go back to Cairns, I won’t stay here unless I can’t find anywhere else suitable.
2023년 11월에 3박 숙박함

4/10 - 별로예요

wesley

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Possible the worst hotel in the world … If you like haunted houses this is the place for you …cheap and nasty you get what you deserve … Would have been great 40 years ago … That’s as complimentary as I can get …
2023년 11월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

lee

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Only stayed a night , but the hotel isn’t the best. The weird smell throughout the hallways wasn’t great, the cleanliness is very questionable. Was a cheap hotel but would not stay there again
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The housekeeping issues will be addressed.

10/10 - 훌륭해요

Eun Jeung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for your amazing review!

8/10 - 좋아요

Duncan

2023년 11월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 1월 5일
Thank you for your review, we hope to welcome you again soon

2/10 - 너무 별로예요

Mavis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cracked wash basin torn vinyl floor only one PLASTIC chair no where to sit in room shower over bath impossible for people in their eighties to get in YOU NEED TO SEE THE PREMISES FOR YOUR SELF
2023년 11월에 6박 숙박함

8/10 - 좋아요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were great and it was very clean. Lovely ocean views.
2023년 11월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Daniel

연인과의 여행
This is terribly run down building. Reasonably priced. Buffet brekkie Very bad .cleaner lovely But only so much u can polish A turd .
2023년 11월에 5박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

Steven

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To be honest, I think it was run down. The indigenous locals seem to have the run of the place. The lifts reeked of body odour. Lucky for us, we only booked for 2 days. We checked out and booked another 2 nights in Cairn in another motel. Seems to me, this hotel is a tax write off for a company!
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

6/10 - 괜찮아요

Bradley

출장 여행
If you are wanting affordable accommodation that is clean then this is a great place
2023년 11월에 3박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your review, we hope to welcome you again soon

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing really stood out but staff were competent and helpful. Clean tidy convenient hotel with evening walks along the front. Value for money
2023년 11월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for your review, we hope to welcome you again soon

6/10 - 괜찮아요

Kristy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Couldn’t unlock the door easily Lock looked like it was tampered with Aircon was cool but not cold Food was very average and not worth the money
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 9일
Thank you for taking the time to review us. We are sorry we did not meet your expectations this time. The issues will be addressed.

2/10 - 너무 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 29일
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.

2/10 - 너무 별로예요

bryannah

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were woken up at 3am because they have a bad venting system for shower steam and set off the fire alarm every one in the building had to get up and go to the emergency area while waiting for the fire brigade to tell us it’s okay to go Back in, I questioned it the next day and didn’t really offer anything for the inconvenience and the unpleasant stay not even a sorry. as I didn’t end up sleeping after the alarm going off a bit annoyed as I was needing a good sleep because I was driving long hours the next day. Very disappointed
2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 10월 29일
Thank you for taking the time to write a review, we appreciate the feedback. Please accept our deepest apology for your unpleasant stay experience.

4/10 - 별로예요

Julianne

2023년 10월에 1박 숙박함
답변 제공: Reception Manager 님, 2023년 11월 26일
Thank you for taking the time to review us. Please feel free to contact us with more information regarding your recent stay.