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Reviews of Mercure Omaha Beach Hotel

4 out of 5
Mercure Omaha Beach Hotel
Chemin Du Colombier, Port-en-Bessin-Huppain, Calvados

Reviews

8.6

Excellent

Rating 10 - Excellent. 219 out of 449 reviews" "
Rating 8 - Good. 159 out of 449 reviews" "
Rating 6 - Okay. 51 out of 449 reviews" "
Rating 4 - Poor. 18 out of 449 reviews" "
Rating 2 - Terrible. 2 out of 449 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A fantastic resort! Everything from the location, to the staff, to the facilities were wonderful. I will definitely mark this for a return trip!
Stayed 2 nights in Apr 2024
Response from Alexandre LEONARD on Apr 27, 2024
Dear Michael, thank you for your kind words about our resort! We are delighted that you enjoyed the location, staff, and facilities. We look forward to welcoming you back on your next trip. Warm regards,

8/10 Good

jianguo

Liked: Cleanliness, staff & service
The bed quilt smells slightly with mold,not being used for a long time. Not enough towel in the room. However, overall it’s very clean, quiet and excellent front-desk service.
Stayed 2 nights in Mar 2024
Response from Alexandre LEONARD on Apr 27, 2024
Dear jianguo, thank you for your feedback. We apologize for the issue with the bed quilt and towels. We appreciate your kind words about our cleanliness, quiet ambiance, and excellent front-desk service. We will address the mentioned issues promptly. Best regards,

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful lunch and one night stay while in Omaha Beach to tour the D-Day beaches and memorials, very moving and beautiful. Bayeux was also a lovely walking town not far drive from hotel.
Response from Alexandre LEONARD on Apr 27, 2024
Dear Jeff, thank you for sharing your positive experience at Hôtel Mercure Omaha Beach. We are delighted to hear that you enjoyed your stay and the surrounding areas. We are glad you found the location convenient for your visit to the D-Day beaches and memorials. Looking forward to welcoming you back. Warm regards,

6/10 Okay

Terrence

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was nice and staff were nice. Disappointed because we booked this hotel with the knowledge it had a spa and massage available. More than a week before our arrival, I sent the hotel a message to see about booking a massage for my wife. I never received a response. When we arrived, I was told that the massage service was closed for the season. If the hotel had responded to my message with this information, I could’ve made other plans. Other than that, our stay was fine.
Stayed 3 nights in Oct 2023

4/10 Poor

Betty

Stayed 3 nights in Oct 2023
Response from Alexandre LEONARD on Oct 26, 2023
Dear Betty,Thank you for rating your experience at our Hôtel Mercure Omaha Beach. We are sorry to hear that we did not meet your expectations and regret any inconvenience caused to you. We value your feedback and would like to learn more about how we can improve on our services so that all our customers enjoy a pleasant and satisfactory stay. Could you kindly share more details with us so that we can take the required steps in this regard? We look forward to hearing from you soon.Alexandre LEONARD

10/10 Excellent

kathleen, pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so nice to me. I had had the worst travel day of my life and they made me feel calm and comforted.
Stayed 1 night in Oct 2023
Response from Alexandre LEONARD on Oct 26, 2023
Dear kathleen,Thank you for your review and your kind words. We are so pleased that we were able to provide a welcoming atmosphere during what must have been a difficult day. At Hôtel Mercure Omaha Beach, we do our best to ensure that all of our guests feel comfortable and relaxed during their stay with us. We appreciate your feedback and hope to serve you again soon.Alexandre LEONARD

8/10 Good

Debra Jan

Business traveler
Liked: Cleanliness, staff & service, room comfort
Great for Golf
If you are there to golf, it's a great place. Service is excellent. It's not close to anything you can walk to. Needs a little maintenance.
Stayed 3 nights in Sep 2023
Response from Alexandre LEONARD on Oct 4, 2023
Dear Debra Jan,Thank you for taking the time to review your recent stay with us at Hôtel Mercure Omaha Beach. We are glad to hear that you enjoyed your golfing experience and that our service was excellent. We understand that some areas of the hotel may need some attention and we strive to maintain a high standard of quality for our guests. We take all feedback seriously and use it to ensure we provide a great guest experience. We look forward to welcoming you back in the future and hope that you will have an even better stay next time. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Alexandre LEONARD on Oct 4, 2023
Dear Michael,Thank you for taking the time to share your experience. It is wonderful to hear that you enjoyed your stay and found your accommodations to be nice. We strive to create a pleasant experience for our guests and appreciate that you chose our hotel for your stay. We look forward to welcoming you back soon!Sincerely, Hôtel Mercure Omaha Beach ManagementDear Michael,Thank you for taking the time to share your experience. It is wonderful to hear that you enjoyed your stay and found your accommodations to be nice. We strive to create a pleasant experience for our guests and appreciate that you chose our hotel for your stay. We look forward to welcoming you back soon!

4/10 Poor

Kathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were very small.
Stayed 1 night in Aug 2023

10/10 Excellent

Pamela, Bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great and the staff was fantastic. Please note you need a car if staying in this area. It was very hard to get taxi’s (especially in August) and there are no Uber’s in the area. The staff was super accommodating in helpful us get to the D Day sites we wanted to see
Response from Alexandre LEONARD on Oct 4, 2023
Dear Pamela,Thank you for taking the time to share your experience with us. We sincerely appreciate you recognizing our staff for their great service and we are delighted that you enjoyed your stay overall. We apologize that it was difficult to get taxi’s and accommodations in the area during August, as we understand this can be an inconvenience. At Hôtel Mercure Omaha Beach, we strive to provide a pleasant and comfortable stay and we are sorry if this did not meet your expectations.We hope you enjoyed exploring the D Day sites and thank you again for staying with us at Hôtel Mercure Omaha Beach. Warm regards, Alexandre LEONARD

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained, friendly staff and ac
Stayed 1 night in Jul 2023
Response from Alexandre LEONARD on Oct 4, 2023
Dear Edward,Thank you for taking the time to review your stay at Hôtel Mercure Omaha Beach. We are delighted to hear that you were impressed with our well-maintained premises and friendly staff. At Hôtel Mercure Omaha Beach, we aim to provide our guests with an unforgettable experience of comfort, hospitality, and quality service. We look forward to welcoming you again in the future! Warm regards, Hôtel Mercure Omaha Beach ManagerDear Edward,Thank you for taking the time to review your stay at Hôtel Mercure Omaha Beach. We are delighted to hear that you were impressed with our well-maintained premises and friendly staff. At Hôtel Mercure Omaha Beach, we aim to provide our guests with an unforgettable experience of comfort, hospitality, and quality service. We look forward to welcoming you again in the future!Alexandre LEONARD

10/10 Excellent

Judi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alexandre LEONARD on Jun 27, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

4/10 Poor

Nichola

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Over priced tiny room!!!
We went with friends, we paid for 2 same comfort rooms however our room was a very small pokey room with no room to relax as everything was so squashed in where as our friends room was so much better and even had a balcony with a nice view over looking the pool where our poky window overlooked the car park. I feel very upset with our stay as even the reception staff let slip the room was normally used for 1 person not 2!! Even the bed sheet was ripped and torn!
Stayed 1 night in Apr 2023
Response from Estelle Collet - Front desk Manager on Apr 18, 2023
Dear Sir, Madam,Thank you for taking the time to leave your impressions about your stay. Please accept our apologies for the trouble during your stay. In fact in the same room category we have different size of room and you get a smaller room as your friend. We check in our system and we see that you do two different bookings through expedia, with two different booking number. Our team did'nt see that you travel together. Again we apologies about that, the price that you've paid is the best price in a standard classic room less than 100 for one night in April. We understand your dissatisfaction and your misunderstanding. We apologies again. We checked in with the teams to make sure this didn’t happen again and also with the housekeeper about the torn bed skirt. It has been changed as soon as she was informed.we hope that you will give us the chance to welcome you again in better conditionsWith kind regards

10/10 Excellent

Norman

Stayed 3 nights in Mar 2023
Response from Alexandre LEONARD on May 6, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Alexandre LEONARD on Mar 30, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Rhona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Alexandre LEONARD on Mar 1, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Kent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely no complaints! Great food at the restaurant!!! Didn’t get to play golf but course looked nice. Would stay again no problem!!
Stayed 1 night in Oct 2022
Response from Alexandre LEONARD on Nov 18, 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Leandro

Stayed 2 nights in Oct 2022
Response from Alexandre LEONARD on Nov 18, 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still good
Stayed 3 nights in Sep 2022
Response from Alexandre LEONARD on Oct 11, 2022
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Alexandre LEONARD

10/10 Excellent

Paul

Stayed 1 night in Aug 2022
Response from Alexandre LEONARD on Sep 13, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alexandre LEONARD

8/10 Good

Grigore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly people, good bkf
Stayed 3 nights in Jul 2022
Response from Alexandre LEONARD on Sep 13, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alexandre LEONARD

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great.
Stayed 1 night in Jul 2022
Response from Alexandre LEONARD on Jul 19, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandre LEONARD

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the hotel
Love this hotel! Clean and very close to all Normandy attractions. Would stay again
Stayed 2 nights in Jul 2022
Response from Alexandre LEONARD on Jul 19, 2022
Dear guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Omaha Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandre LEONARD

10/10 Excellent

Claudette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Would definitely recommend!
Stayed 2 nights in Jun 2022
Response from Alexandre LEONARD on Jul 5, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre LEONARD

6/10 Okay

Christopher

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall good Pool and hot tub closed too early Steam room not working Not a lot of taxi options in area Food limited
Stayed 1 night in Jun 2022
Response from Alexandre LEONARD on Jul 19, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandre LEONARD

8/10 Good

Roger

Stayed 1 night in Jun 2022
Response from Alexandre LEONARD on Jun 23, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Alexandre LEONARD

6/10 Okay

WINSTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Alexandre LEONARD on Jun 7, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Alexandre LEONARD

8/10 Good

Lynne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Alexandre LEONARD on Jun 7, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Alexandre LEONARD

8/10 Good

Florian

Stayed 1 night in May 2022
Response from Alexandre LEONARD on Jun 7, 2022
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Alexandre LEONARD

8/10 Good

Robert

Stayed 1 night in May 2022
Response from Estelle Collet, Front Desk Manager on May 29, 2022
Dear Sir, Thank you for your stay in our hotel, we will be pleased to welcome you back Best Regards

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quaint French countryside. Hotel staff very nice and helpful. $25 taxi ride to Omaha Beach and/or Bayeux train station. Uber not available. Overall very pleased with hotel. Merci!
Stayed 1 night in Apr 2022
Response from Alexandre LEONARD on May 17, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre LEONARD

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. The restaurant was closed the evening we were there, so we had to walk into town for dinner, which was not easy. Staff was very friendly and efficient
Stayed 1 night in Apr 2022
Response from Alexandre LEONARD on Apr 28, 2022
Dear Guest, Thank you for taking the time to share your feedback. The restarant wasen't closed, it was just full, sorry about that.We hope to welcome you back to our hotel very soon! Sincerely, Alexandre LEONARD

10/10 Excellent

Mike L

Liked: Staff & service, amenities, property conditions & facilities
I loved the scenic nature of the property. I love the multi-language nature of the staff. I loved the breakfast with several options depending on how hungry I was. I loved the restaurant when I could eat there. I did not like the fact that there were no clocks in my room and very few around the property. I do not like using my cellphone as an alarm clock. I also did not like the fact that half of the television channels were not working during my stay. It was not a large deal, but combined with no clocks, it was hard to keep with things in the States. Overall, I loved my stay, will recommend it to others, and will be back to stay again...bringing my own clock!
Stayed 3 nights in Apr 2022
Response from Alexandre LEONARD on May 17, 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alexandre LEONARD

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Oct 2021

6/10 Okay

Jamilyn

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a lot of TLC
We have loved Mercure hotels we have stayed at in the past and that is why we chose this one. This hotel did not live up to the Mercure name and is in dire need of repairs. The WiFi was the worst we had our entire trip (6 different hotels) and would barely load a page, the faucet in the shower was coming apart from the wall, the safe was locked when we arrived (thankfully was a quick fix), the soap in the shower was empty when we tried to shower, there were no towels or robes in the room for the pool, and the fitness room had broken machines, even through there were only 3. The service from the front desk was wonderful and the breakfast was delicious. It appears the hotel needs a lot of extra help to get back up to a good standard, maybe after being closed for a while.
Stayed 2 nights in Jul 2021

8/10 Good

Michael, Ramstein Air Force Base (Germany)

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very nice hotel minutes from all of the area attractions. Wonderful breakfast daily. Restaurant on site with a good menu and open until midnight daily. Nice pool (although we didn’t use it). Seems to be a great golf course on the grounds, but my wife and I don’t play. My only negative comment was that the AC didn’t work in our room but simply leaving the window open left it comfortable. Would definitely recommend and worth not hesitate to stay again if we visited the area in the future.
Stayed 3 nights in Sep 2020

10/10 Excellent

Wayne, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in till check out all staff members treated us so well. Perfect hotel to stay at. The restaurant food and staff fantastic. I would not hesitate to stay at the hotel next time I am in the area.
Stayed 1 night in Sep 2020
Response from Alexandre LEONARD on Sep 21, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and able to communicate well in English. Lots of information available about the surrounding area. Great breakfast.
Stayed 3 nights in Feb 2020
Response from Alexandre LEONARD on Feb 28, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alexandre LEONARD

8/10 Good

Leo

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We initially stayed for a night but because of the weather we decided to come back and stay with them. The first night was amazing, the hospitality of the check in staff was impeccable, the room we had was upstanding! However the next day we were put in a room that was on the second floor, the shower head was broke, the drain stopper was popped out and we had to ask for more towels since there was not enough. But over all the staff was amazing as always, we will definitely recommend and come back to stay here!
Stayed 1 night in Feb 2020
Response from Alexandre LEONARD on Feb 28, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Alexandre LEONARD

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
no beach
Decent place. Def not on Omaha Beach even though described as such
Stayed 1 night in Feb 2020
Response from Alexandre LEONARD on Feb 28, 2020
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sorry about location, on all website we provide maps with exact location, Omaha Beach is about the same name as the golf course. Sincerely, Alexandre LEONARD

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in nice little fishing village On a golf course Upgraded when got they which was really nice
Stayed 3 nights in Oct 2019

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful grounds. Great restaurant. Odd tub-shower might be a problem for older guests that want to take a shower.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Prestige room was good size but bathroom a bit shabby around the edges. Room had an unpleasant smell due to the plastic coated flooring. Should have had proper cups for hot drinks rather than paper cups! Service in the dining room was good given they looked understaffed. Dinner was awful, undercooked and cold in places, but immediate credit given. Breakfast expensive for what it was, miserable undercooked bacon, and no English breakfast tea! Staff were very helpful and service good.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden little gem
A short stay whilst travelling through France. Stunning hotel and location. Friendly staff and the onsite restaurant was a welcome and surprising treat
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect getaway after spending 4 days in Paris. The city was hot and crowded and spd
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived around 8:00-8:30pm - and was told we could not eat in the restaurant - they had no space. They said the town was about a 15 minute walk away, but that things would be closing there. So our only option was room service. The selection and food was OK. We asked if we could eat it outside on the patio and were told no - it had to be eaten in our room. Not a very welcome arrival. But staff were helpful the next two days.
Stayed 2 nights in Jul 2019