“The staff were very friendly and helpful! The room was clean and as pictured. We loved the beach that the hotel is on, and it’s located near a bunch of shops and restaurants. Only reason I knocked it down a star was for the half board buffet. Personally the buffet was not worth the price and we didn’t use it a majority of our trip as there were better tasting options near by. Also two people on our trip are vegan and nothing at the buffet had ingredients labeled which made it difficult.”
“Serena de Muro is a beautiful, brand-new hotel in a gorgeous location. Everything feels fresh, modern, clean, thoughtfully designed, and the property itself is truly stunning. It has a lot of potential to become an exceptional hotel. There are a few areas where the experience could be improved, particularly when it comes to service. At breakfast, it was often very difficult to get anyone’s attention when we needed assistance. More attentive and proactive service would make a big difference,...
“Hôtel agréable, bien situé à 5 min de la plage, bien équipé. Piscines et SPA supers et très agréables. Le restaurant est grand, service sympathique et beaucoup de choix et de diversités dans les propositions.
Bémol sur les chambres qui sont un peu vieillissantes et le ménage parfois fait trop vite (poubelles pas vidées à mon arrivée, tâches sur le bureau et les chevets).
Cela reste un bon hôtel, idéalement situé et plutôt calme.”
“Breakfast selection was wonderful. Location was excellent as it’s next to Playa de Muro. Building and amenities need a little bit more of an upkeep and the parking lot is always full. But overall, a very decent and family friendly hotel.”
“Zuerst muss ich sagen, dass das Personal am Empfang sehr freundlich und hilfsbereit war, mir war bei der Buchung ein Fehler unterlaufen. Ich hatte vergessen mein Teenager anzugeben und es wurde kurzerhand ein zusätzliches Bett organis. Zwar war das Doppelzimmer dadurch beengt aber für 4 Tage absolut machbar. Ich war sehr dankbar dass dies trotz Hochsaison möglich war.
Der Poolbereich war nett gestaltet und es gab ausreichende Liegen. Allerdings ist die Klimaanlage des Nachbarhotels extrem laut...
“I found the the hotel doesn't cater well to their guests. The rooms were extremely hot. The air conditioner only went down to 22 and after coming back after a long hot day to walk into a hot room is not a good experience. The pool attended starts his day at 10am and we need towels at 9am because we were heading out on a tour. The hotel staff simply said that we had to wait. It wasn't until a guest requested a manager that the same employee went to retrieve the towels. We were given a...
“Lovely staff, room was proper cleaned everyday, aircon very powerful! The only thing we really missed having in our room was a mirror. Everything else was absolutely wonderful and made our stay perfect! Ps:
Front seat view balcony room wasn’t quite right, we could only see it on the side as per photo.”
“Poollandachaft größer als zu erwarten nach den Bildern im Internet.
Sehr nettes und authentisches Personal.
Familienorientiert.
Genug Liegen am Pool.
Nie warten bei Frühstück oder Abendessen!
Gute Auswahl.
Abends ab 23 Uhr absolut ruhig!
8 Minuten zu Fuß zum Strand/Meer (traumhaft!)
Der Markt am Freitag im Hafen ist empfehlenswert, nicht so groß wie der in Alcudia, aber längst auch nicht so überlaufen.
Wir machen selten zweimal den gleichen Urlaub, aber hierher würden wir (2 Erwachsene. 2...
“Le matin et le soir il y a des musiciens, c’est très agréable.
L’aquarium dans l’entrée est très bien entretenu.
Directement sur la plage.
La plage est très propre.”
“It was a really nice family trip. The hotel provided my family with a memorable experience in Mallorca. All the programs and shows in the hotel are well prepared for family members. Foods and retaurants are also excellent compared to other resort hotels. ”