로비

노보텔 캔버라 여행 후기

4.5 out of 5
노보텔 캔버라
65 Northbourne Avenue, Canberra, ACT

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 998개 이용 후기 중 266개" "
평점 8 - 좋아요. 998개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 998개 이용 후기 중 188개" "
평점 4 - 별로예요. 998개 이용 후기 중 137개" "
평점 2 - 너무 별로예요. 998개 이용 후기 중 70개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location
The location is perfect and they gave me the bathtub room as I requested. Everything is so convenient and I want to come back.
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

Woomi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Fast check-in & out Inside swiming pool Good location
2019년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
도심에 위치해서 좋았으며, 특히 시외터미널과 붙어 있어서 이동시 편리할것 같음.
2019년 12월에 1박 숙박함

6/10 - 괜찮아요

soo kyung

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Novotel Canberra
숙박료를 생각하면 룸 컨디션은 그럭저럭 만족할만했습니다 그런데 수영장 물이 너무너무 더럽고 조식은 제가 간 날 사람이 많아서 그랬는지 완전 시장바닥 같았네요 음식도 다 떨어지고 자리가 없어서 줄 서서 기다리고... 재방문 의사는 그다지...
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

8/10 - 좋아요

Taesik

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 4월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
조식을 제외하고는 전반적인 만족
2019년 1월에 1박 숙박함

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 4월 15일
Dear Thomas,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

4/10 - 별로예요

Janelle

연인과의 여행
별로예요: 직원 및 서비스
Shower head needs replacing. Water sprayed everywhere. Water stopped mid shower for approx 10 seconds. Only 3 pillows provided for a king size bed. Bed linen stiff.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Gustav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice with indoor Parking as option. Room size ok, a bit old and torn…. Breakfast OK but missing vegetables and yoghurt… Overall ok, I would come back for my next stay :)
2024년 3월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 4월 5일
Dear Gustav,Thank you for sharing your feedback with us! We're glad to hear that you appreciated the convenience of our indoor parking option. We apologise for any inconvenience caused by the room condition; we're continuously working to improve and update our accommodations. Your comments regarding the breakfast offerings are duly noted, and we'll take them into consideration to enhance our menu options. We appreciate your overall positive impression and look forward to welcoming you back for your next stay. Kind Regards,

8/10 - 좋아요

Steve

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Nice place for a short stay
2024년 3월에 3박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 4월 5일
Dear Steve,Thank you for your kind words! We're delighted to hear that you found our place suitable for your short stay. Should you ever need accommodation in the future, don't hesitate to reach out. We'd love to host you again!Kind Regards,

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Helpful staff, good value
2024년 3월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 4월 5일
Dear Christine,We greatly appreciate your positive feedback! Our team strives to provide helpful assistance to all our guests, and it's wonderful to hear that they made a positive impression on your stay. We're also glad to know that you found value in your experience with us. Should you have any further needs or inquiries, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,

10/10 - 훌륭해요

Lydia

2024년 3월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 4월 15일
Dear Lydia,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

10/10 - 훌륭해요

Nikolay 님, Thousand Oaks

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place while visiting Australian Capital located in the Central Business District with a lots of places to eat and shop. Close to historic downtown of Canberra and surrounding areas.
2024년 2월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 2월 22일
Dear Nikolay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location in the Australian Capital, particularly in the Central Business District, to be very nice. It's great that you enjoyed the convenience of having numerous dining and shopping options nearby.We take pride in our proximity to the historic downtown of Canberra and the surrounding areas, and we're pleased that this added to your overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Best regards,

4/10 - 별로예요

Duane

Housekeeping was poor. No soap in bathroom. No exhaust fan in bathroom but a sign threatening a $500 fine if steam goes outside, did not change any clean glasses.. housekeeping did not pick up one piece of rubbish left on the floor staff very friendly at reception, but housekeeping leaves a lot to be desired. Old facilities, will not stay there again.
2024년 2월에 2박 숙박함
답변 제공: Tess 님, 2024년 4월 10일
Dear Duane,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

8/10 - 좋아요

Pauline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, family friendly hotel close to all attractions, food and shopping. Facility were clewan and in good condition. It was perfect for our short stay getaway. Readably priced too.
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 2월 17일
Dear Pauline,Thank you for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be nice, family-friendly, and conveniently located near attractions, food, and shopping. It's wonderful to know that the facilities met your expectations and were in good condition.We're thrilled to have been a part of your short stay getaway, and we appreciate your kind words about our reasonably priced accommodations. If your travels bring you back to the area, we would love to welcome you and your family again.Safe travels!Best regards,

6/10 - 괜찮아요

Sam N Yaz

Average property. Nothing special. Overall it was clean and tidy. Excellent location.
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 2월 17일
Dear Sam N Yaz,Thank you for sharing your thoughts with us. We appreciate your stay and feedback. We're glad to hear that you found our property clean and tidy and that our location met your expectations.While we aim for excellence in all aspects, we understand that there's room for improvement. If there are specific areas you feel we could enhance to make your experience more special, we'd love to hear your suggestions.We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,

10/10 - 훌륭해요

Brianna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 23일
Dear Brianna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Suzanne,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We're thrilled to hear that the pool and spa were the highlights of your trip, especially for the kids. Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 - 괜찮아요

Krista

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 2월 17일
Dear Krista,Thank you for your positive feedback! We're pleased to hear that you had a satisfactory experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing us and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 - 좋아요

Gary

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Gary,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 - 좋아요

Jonathan Cooke

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 - 훌륭해요

ROSS

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all ok
2024년 1월에 5박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 - 훌륭해요

Mark

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Decent living and convenient location
2024년 1월에 5박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Mark,Thank you for sharing your thoughts with us! We're pleased to hear that you had a decent living experience and found our location convenient. Your feedback is important to us, and we're glad to know that you enjoyed your stay.If there's anything specific you think we could improve upon, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of hosting you again in the future.Best regards,YouvrindDuty Manager

6/10 - 괜찮아요

Brian 님, Perth

연인과의 여행
별로예요: 편의 시설/서비스
Pretty average all round - would not stay again
2023년 12월에 3박 숙박함
답변 제공: Tess 님, 2024년 4월 10일
Dear Brian,Thank you for choosing to stay at Novotel Canberra and for taking the time to share your feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards,Tess McLaughlinFront Office Manager

10/10 - 훌륭해요

Gemma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 10일
Dear Gemma,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 - 훌륭해요

jangbahadur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Jang Bahadur,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 - 훌륭해요

Jayasankar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Jayasankar,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 - 괜찮아요

ward

좋아요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 2월 17일
Dear Ward,Thank you for sharing your positive feedback. We are delighted to hear that your overall experience was good. If there are specific aspects you enjoyed or any suggestions you'd like to offer, we would love to hear more about your stay.We appreciate your choosing us and look forward to welcoming you back for another enjoyable experience.Best regards,

2/10 - 너무 별로예요

Kin Lok

2023년 12월에 3박 숙박함
답변 제공: Tess 님, 2024년 4월 10일
Dear Kin,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
I was very disappointed with the cleanliness of the room and the hotel. The carpet was filthy and the room looked like it had not been cleaned for a long time. When I complained, they moved me to another room, but it was not much better. The carpet was still dirty and the bathtub had peeling paint. I do not recommend this hotel and I will never stay here again.
2023년 12월에 2박 숙박함

4/10 - 별로예요

James

좋아요: 청결 상태
Novotel Preston had . terrific staff . excellent food with broad selection . plentiful parking. . good pricing Novotel Canberra had some decent staff in the restaurant.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Gorana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff and great location
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Gorana,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our staff lovely and enjoyed our great location.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Thank you for choosing us for your stay.Best regards,YouvrindDuty Manager

8/10 - 좋아요

Malgorzata

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Malgorzata,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 - 좋아요

Grace F Kiew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Grace,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 - 괜찮아요

Jeffery

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 - 좋아요

east

Good location
2023년 12월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Guest,Thank you for your feedback! We're delighted to know that you found our location to be good. We strive to provide our guests with a convenient and enjoyable experience.We appreciate your support and look forward to welcoming you back on your next visit.Best regards,YouvrindDuty Manager

10/10 - 훌륭해요

Jeremy

2023년 12월에 1박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear JeremyWe very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 - 훌륭해요

Doug

2023년 11월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Doug,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms in good condition and comfortable
The room was quite large and comfortable however I found it to be a little dated. The TV wasn't smart and I wasn't able to connect my devices. The decor was dated as well but in good condition and comfortable.
2023년 11월에 3박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Guest,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found the room quite large and comfortable. Your feedback regarding the dated decor and non-smart TV is valuable to us.We apologize for any inconvenience caused by the outdated technology in the room. We are constantly working towards improving our amenities and will certainly consider upgrading the TVs and decor to enhance our guests' experience.We appreciate your understanding, and we hope to have the opportunity to welcome your back, providing an updated and even more comfortable stay.Thank you for choosing us.Best regards,YouvrindDuty Manager

2/10 - 너무 별로예요

Caden

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I wouldn’t stay at Novotel Canberra again… the check in process was long and annoying as we couldn’t park our car at the hotel. The staff need to be retained. We got charged for items that they didn’t have on their room service menu. The reception and room service teams were hard to get a hold of. There was no late night menu and the room was awkward with the bathroom sink in the middle of the room and not part if the bathroom. Would have been nice to have a bath however there was only a shower. The bed was very soft and uncomfortable and only had 2 soft pillows… I had to request more pillows three times before we got more. I won’t be going back to the Novotel Canberra anytime soon.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Stewart

2023년 11월에 3박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 21일
Dear Stewart,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back for more memorable moments in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 - 괜찮아요

Stephanie

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Our stay at the Novotel Canberra was disappointing. We booked a room with a fold out sofa bed for our daughter - the sofa bed mattress was old and saggy and the bed was not made up when we arrived. The morning of our check out, there was a homeless man sleeping on the day bed outside the elevators. He knocked on our door and when we opened the door he told us he had heard gunshots. This made us feel very unsafe. When we reported this to the hotel staff they did not make any offer to follow up or check in with us to ensure we knew they had taken action.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Denis

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The air conditioning blew out warm air the whole time we were there. We asked to get it fixed and they said they did but it was still hot
2023년 11월에 2박 숙박함

4/10 - 별로예요

trent

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Lesley

2023년 11월에 2박 숙박함
답변 제공: Youvrind (Duty Manager) 님, 2024년 1월 23일
Dear Lesly,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager