Outdoor pool, open 8:00 AM to 8:30 PM, sun loungers
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Reviews of Hotel Imperial Laguna Faranda

2 out of 5
Hotel Imperial Laguna Faranda
Calle Quetzal No.11, Km 7.5, Cancun, QROO

Reviews

6.0
Rating 10 - Excellent. 66 out of 572 reviews" "
Rating 8 - Good. 151 out of 572 reviews" "
Rating 6 - Okay. 155 out of 572 reviews" "
Rating 4 - Poor. 85 out of 572 reviews" "
Rating 2 - Terrible. 115 out of 572 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area and family friendly
Stayed 5 nights in Mar 2024
Response from Miranda | Guest Service on Apr 8, 2024
Thank you for your comment!

10/10 Excellent

Mathilde

Stayed 4 nights in Mar 2024
Response from Miranda | Guest Service on Apr 8, 2024
Gracias por tu calificación

10/10 Excellent

Rosa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the zone is very accessible to the center of Cancun very quiet & safe I like the fact they provide bottle waters & refills water
Stayed 6 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Thank you very much for leaving us a review!

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some rooms are newly renovated, some are not. My rating is for the renovated only.
Stayed 14 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Thank you for your rating

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Good for the money!
Stayed 2 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Thank you for your comment!

2/10 Terrible

Navneet

Traveled with family
very bad
Stayed 1 night in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Thank you for your comment

8/10 Good

Maria Fernanda

Stayed 3 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Gracias por su calificación

10/10 Excellent

Alejandro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 4 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Gracias por dejarnos un comentario!

8/10 Good

Martin

Liked: Staff & service
As we had gotten there a few hours early for our check in the friendly staff let us park our car so we could walk and get something to eat before checking in. Place was clean enough and in a nice enough location to get to food and other things to do. Wish we had time to go use the pool as it looked nice and refreshing.
Stayed 2 nights in Feb 2024
Response from Miranda | Guest Service on Mar 14, 2024
Hello, Martin. Thank you for sharing those beautiful photos and for taking the time to leave us a comment. We hope you enjoyed your stay

10/10 Excellent

Liban

Stayed 7 nights in Jan 2024
Response from Miranda | Guest Service on Apr 8, 2024
Gracias por tu calificación

10/10 Excellent

Jhon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Miranda | Guest Service on Mar 14, 2024
Gracias por su calificación

10/10 Excellent

Jenny

Stayed 3 nights in Jan 2024

2/10 Terrible

Alan

Stayed 3 nights in Dec 2023

6/10 Okay

Jonah

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Mustapha

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sami, watseka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s good for the price and location. walking distance to the nightlife. bus stations nearby . They were kind to allow us early check in. Careful walking at the intersection of the main drag with hotel. 2 cops one uniform says policia and the other masked guy is turist police. we walked by as they were harassing some tourists at the corner and didn’t think much of it. till later that night, same cops they approached me and my son in front of vips restaurant were we sat by the steps a bit to look at google maps and decide which way to go. the unmasked police said that we are disrespecting mexican law and must pay a fine of 600$ and spend 36hrs in jail for being on private property at the steps of vips . they he said give me $400 now and will say it never happened. Like an idiot I paid bcs It was 1130 and we had a flight to catch in the morning. so, dont carry a lot of cash with you bcs he looked through my pockets and wallet .
Stayed 1 night in Dec 2023

8/10 Good

Jonathan Wood-

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The location and value for money.
Stayed 7 nights in Nov 2023

6/10 Okay

Erick

Traveled with group
Disliked: Property conditions & facilities
The closets have fungus and need to be properly upgraded and cleaned
Stayed 2 nights in Oct 2023
Response from Miranda | Guest Service on Oct 26, 2023
Thak you for taking the time to leave us a comment

2/10 Terrible

Natalya

Stayed 1 night in Sep 2023
Response from Miranda | Guest Service on Oct 26, 2023
Gracias por su califiación

6/10 Okay

Shifat

Traveled with group
Shower in the bathroom doesn’t work properly.
Response from Miranda | Guest Service on Aug 1, 2023
Thank you for letting us know.

4/10 Poor

john

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Miranda | Guest Service on Aug 1, 2023
Thank you for you rating

4/10 Poor

Claude

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Miranda | Guest Service on Jul 1, 2023
Gracias por su calificación

4/10 Poor

Alicia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Read the other reviews. Its all true. Staff 8s rude and get annoyed to help answer amd questions. The building is falling apart and NO SECURITY AT ALL. Key card was disactivated daily and staff never once cuecked to see what room i was in they just activated it without question if that was my room.
Stayed 3 nights in Apr 2023

8/10 Good

Uchechi

Disliked: Cleanliness, property conditions & facilities
Inexpensive 2 star quality hotel.
Checking in was very easy. This hotel is old and not well maintained. The rooms look dirty with old furniture and rust stains everywhere.
Stayed 1 night in Apr 2023

2/10 Terrible

Sarah, Grand Junction

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place looks nice from the pictures, but is is like a slum. My room had almost no furniture, everything was old and outdated. Nothing on the walls. The ONE window in the room opened to a dusky corner with a water heater or something. There was a sliding glass door that was all the natural light I could get, but it opened to a courtyard and I had no privacy. The restaurant was nice, but it was French which I wasn't looking for. There was construction the first night. The wifi was weak. I was traveling alone and I felt unsafe. It's close to bus stops, but it isn't on hotel row. I went to the lobby and there were some scary people there. I spent 1 night and left the next day. It's by the water, but not a beach. It had almost no amenities. The room was obviously a former apartment and the door to the other room was locked, but I could hear people in there! I
Stayed 7 nights in Mar 2023
Response from Miranda Perez | Guest Service on May 6, 2023
Hello, thank you for taking the time to leave us a comment. It helps us identify our opportunity areas to help us improve our stay.

4/10 Poor

Noella

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I placed a complaint about this property upon arrival as it did not have hot water, the pool was not in service and the safe did not lock. The staff were helpful and friendly
Stayed 7 nights in Feb 2023
Response from Guest Service on Mar 3, 2023
Thank you very much for your comment.

6/10 Okay

Gregory

Was nice place to stay for the money. Outside grounds could be cleaner
Stayed 4 nights in Feb 2023
Response from Guest Service on Mar 3, 2023
Hello, thank you for your comment

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet setting in the city Except a very loud bar in evening
Response from Guest Service on Mar 3, 2023
Gracias por su comentario

4/10 Poor

Ronald

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are outdated and the hallway noise is terrible....everything echoes on the marble floors and you hear everything all night long.
Response from Guest Service on Mar 3, 2023
Gracias por su comentario

10/10 Excellent

Mariana Gabriela

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 5 nights in Oct 2022

2/10 Terrible

Erika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money here and get trapped in the automatic pay for one dat stay even though you can it within the first 10min in there like I did! This hotel is dirty old and falling apart. It is not a safe place to stay health wise. The AC had mold in it and the floor was cracked/dirty. The bathroom window was held open with a pipe. It's disgusting! Please save your money! They did not want to refund me or cancel my stay either of 5days. DO NOT STAY HERE! People infront of me canceled their stay as well.
Stayed 5 nights in Oct 2022

6/10 Okay

isla

Traveled with partner
Liked: Staff & service
Didnt like how cheap it looked
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
This place was disappointing, run down, couldn't lock the door, safe had broken lock. Refrigerator was unclean, cheap place and it sure shows it.
Stayed 3 nights in Sep 2022

6/10 Okay

Rosangela

Stayed 1 night in Jul 2022

2/10 Terrible

Porscha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property wasn’t clean at all. I even had cockroaches in my shower
Stayed 2 nights in Jun 2022

8/10 Good

carlos

Liked: Cleanliness, staff & service
Staff very kindness
Stayed 1 night in Apr 2022

8/10 Good

SILVIA, RANCHO CUCAMONGA

Stayed 2 nights in Apr 2022

2/10 Terrible

O j

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They should be shut down
Terrible hotel and staff worst ever hotel I’ve been too. They should be shut down
Stayed 1 night in Feb 2022

6/10 Okay

rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
It was very unclean but beautiful view. Don't expect king bed with a view. Only one bottle of water. The phone did not work, and when we told the desk. The guy came to room and checked; he said I will ask my partner. Nothing happened.
Stayed 14 nights in Feb 2022
Response from GUEST SERVICE on Feb 18, 2022
Good afternoon Your comments are very important to us. Hotel Dos Playas Osmara P. Guest Service

8/10 Good

Alan

Traveled with group
Liked: Staff & service
Great for the value
Great for the value with a good location.
Stayed 1 night in Jan 2022
Response from GUEST SERVICE on Feb 3, 2022
Good morning Thank you for your comments

2/10 Terrible

errick

Disliked: Amenities, property conditions & facilities
Didn't like any thing, over priced, dirty
Stayed 3 nights in Jan 2022
Response from GUEST SERVICE on Feb 3, 2022
Good morning Your comments are important to us.

8/10 Good

Beatriz

Traveled with family
Liked: Staff & service, property conditions & facilities
The price!
Stayed 1 night in Nov 2021

2/10 Terrible

CHIRAGKUMAR

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel quality price. Paid 88usd for a view to the lagoon and no view were given. The room quality was too low quality. But thanks, first time i paid this much for too less
Stayed 1 night in Oct 2021
Response from GUEST SERVICE on Oct 20, 2021
Dear guest, thank you for your comment. We are sorry to hear we did not cover your expectations. We will consider the request from our guest to improve their experience. Warm greetings

10/10 Excellent

David Aaron Lichtenstein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value property. My room was large and comfortable, it was quite clean, and had everything I needed. The staff was helpful, kind, and welcoming. The location was great - walkable to the beach, and near everything else one needs (supermarket, bus stops, etc.). Not a luxury hotel, but perfect for a budget traveler.
Stayed 8 nights in Sep 2021
Response from Hotel Imperial Laguna on Oct 20, 2021
Thank you for your comments and we are glad to hear you were pleased with our service. Warm Greetings

10/10 Excellent

Veronica

Stayed 1 night in Sep 2021
Response from Hotel Imperial Laguna on Oct 20, 2021
Thank you very much for your feedback. Warm hugs

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
We liked the locationt. You can walk from the hotel to coco bongo's area, and you can catch buses really near the hotel. Pool is also nice. We didn't like that the hotel looked old, so there were a lot of issues with the room: Doors that were almost falling, walls with cracks, etc. Also, the AC was working right but it seems it's too small for the room, so people on one bed were freezing while people on the other bed were sweating
Stayed 1 night in Jul 2021
Response from Hotel Imperial Laguna on Aug 26, 2021
Feedback is valuable to us, we appreciate that you have taken the time to review our services and hope that you book with us again soon. Kind Regards

2/10 Terrible

Moisés

Stayed 4 nights in Jul 2021

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST!!!!
I can not begin to wonder how they would rent a room that is in this condition. A/C did not work, toilet seat was broken, cabinets in the kitchen would not shut and would open, table in room was lopsided , walls were dirty, shower had no water pressure. the door jam looked damaged like it had been broken into several times. The pictures posted are nothing like how the hotel looks like. We had booked 3 nights we checked out after the first night because we had arrived too late and couldn't change in the middle of the night.
Stayed 3 nights in Jul 2021
Response from Hotel Imperial Laguna on Aug 3, 2021
Dear guest, thank you for your comment. We are sorry to hear we did not cover your expectations. we will use your feedback to review and improve the service we provide to our valued customers. kind regards