Extremely Disappointed
I trusted Expedia because of its advertisements and the detailed descriptions provided on the platform. The hotel experience was extremely disappointing and upsetting for both me and my wife. The hotel room we were given looked nothing like what was shown in the photos on the Expedia website. Online, the room appeared spacious, bright, and equipped with modern furnishings. In reality, we were placed in a room directly under the roof, with old, worn-out furniture, rusty metal chairs, a metal bed box, and even a rusty iron curtain rod on the main window.
When we arrived, the room was unbearably hot. The split AC unit took a long time to begin cooling the room. The bathroom was a disaster—dirty water pooled on the floor during showers and even started moving toward the room corridor. There was no bathtub, even though Expedia lists a "shower/tub combination" in the room description. Amenities were minimal: one tiny shampoo bottle, one sliver of soap, and a single roll of toilet paper for two adults. This level of service was unacceptable and far from what was advertised. On top of the poor room conditions, the beach was also a letdown. The shore and water were filled with thick seaweed and plant matter, making it unappealing and uncomfortable for swimming. That might explain why very few people—mainly children—were even in the water. Despite Cancun’s reputation for beautiful beaches, this area was not clean or inviting.
