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Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

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Exterior

Hilton Garden Inn Cancun Airport

Cancun
  • Pool
  • Free airport shuttle
  • Pet friendly
  • Free WiFi
8.6 out of 10, Excellent, 2,717 reviews
The price is ₩199,772
₩254,804 total
includes taxes & fees
Apr 6 - Apr 7
Hilton Garden Inn Cancun Airport
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About the neighborhood

Map
Boulevard Kukulcan Km 9.5 Lote 5B2, Cancun, QROO, 77500

Restaurants

  • RIU (Lounge Bar)
    4 min walk
  • El Faro
    4 min walk
  • Starbucks
    3 min walk
  • Kawachi Specialty Restaurant
    4 min walk
  • Miramar
    5 min walk

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Reviews

Reviews

7.6

Good

8.6

Cleanliness

8.6

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 23 out of 64 reviews
Rating 8 - Good. 20 out of 64 reviews
Rating 6 - Okay. 8 out of 64 reviews
Rating 4 - Poor. 7 out of 64 reviews
Rating 2 - Terrible. 6 out of 64 reviews

Reviews

10/10 Excellent

EDMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel boutique right on the beach

It is a very nice hotel boutique right on the beach, at the same time near all the Cancun action, walking distance. It is all newly built. The personal attention was excellent.

10/10 Excellent

Adriana

Liked: Staff & service, amenities, property conditions & facilities
excellant for coulples!! master suite is a must.
Stayed 3 nights in Sep 2022

10/10 Excellent

Kimberly C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing , and wonderful staff :)
Stayed 4 nights in Jun 2022

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities
The photos are very misleading, some are not even for this property but the neighboring hotel. The beach is terrible. it's overrun with locals and was full of trash and just a bit on the scary side. It appears the locals like to hang out under the dock even when it rains until all hours of the night and you can hear them until way late into the morning. The water pressure is terrible. the shower head in our room was broken, not sure how that doesn't get fixed for what this room costs. I'd never stay here again. This should be a $39 room. guy at desk makes you pay cash when you get there too, guess he knows youll complain and try to get a refund on your credit card. And the bed was hard as a rock too.
Stayed 1 night in Jan 2022

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhor custo benefício

Excelente custo benefício. Ótima sugestão para fugir dos all inclusive caríssimos. Ao lado de uma praia linda. Bom hotel!
Stayed 2 nights in Jan 2022

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!

Small but cozy hotel (8 rooms), One of the best places I have stayed at. I booked the reservation to go with hubby for his 50th Birthday. The Staff went above and beyond my expectations, they made all the necessary arrangements and decorations for an unforgettable arrival.... balloons, tequila, cake....I can not express my gratitude to Sandro for making this and incredible experience. Both restaurants are reasonably priced, the service was exceptional and the food was very good. We had the Ocean Front Suite, super clean, and perfect to celebrate a birthday weekend; not to mention the view it was SPECTACULAR!!! Definitely Recommend it and I personally will be staying here again.
Hotel Restaurant on Pier
Stayed 4 nights in Oct 2021

4/10 Poor

Mariana Guadalupe Calderón García

Disliked: Staff & service, amenities
La ubicación es buena, pero por el precio y la experiencia, hay mejores opciones, no tiene precisamente vista a la playa pero está demasiado cerca de playa caracol. El hotel tiene dos ventanas que dan hacía un restaurante, no hay chance de que toallas o trajes de baño se puedan secar en la habitación por la falta de ventanas. Había demasiado ruido porque está junto a un restaurante bar, y no había personal del hotel en la noche. No hay opciones de desayuno, o si las hay, no sabes ni a dónde comunicarte. Por último,me gustó que me hablaran para confirmar el check in del hotel, pero querían que pagara en efectivo que porque la terminal no estaba funcionando, muy mal, no carguen tanto efectivo, es inseguro, es responsabilidad del hotel respetar el cobro por tarjeta y solucionar el tema con su terminal.
Stayed 4 nights in Dec 2021

10/10 Excellent

Jose Gabino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that everything is a walking distance and it's on the beachfront. Only thing I didn't like is that there was no hot water.
Stayed 4 nights in Nov 2021

10/10 Excellent

Marisela

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, most beaches, restaurants and clubs are a short walking distance.
Stayed 5 nights in Feb 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Disappointed. Doesn't feel like a hotel.

Very nice staff. Room good, but very low water pressure making showers difficult. It does not feel like a hotel, rather some rooms behind a run down and semi-closed seaside club. The small bar is closed after 6pm. It looks like the owners are waiting to be bought out and haven't invested for a long time. Photos make the place look better than reality.
Stayed 10 nights in Dec 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel staff disappeared, no one to get help from. No hot water. TV only syncs on the hotel channel. When we got back from dinner the hotel door was closed and there was no one to help us. We jumped over the wall to get in.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Property is located walking distance to attractions. And beach is well kept.
Stayed 5 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Buena relación calidad/precio.

Necesitas hablar directamente con el establecimiento, y en verdad me refiero a llamar por teléfono y acordar el check in, yo me confié en poner en la página de hoteles.com mi hora de entrada y al llegar no había nadie para recibirme. No hubo servicio de tv durante mis 4 noches de estancia. Y agua caliente solo 2 días de los 4. En general la estancia fue buena a secas ya que solo use el hotel para dormir, y la limpieza si es muy buena. Tiene una pequeña playa prácticamente privada y está hermosa. Tiene un muelle donde puedes descansar y contemplar el paisaje mejor que en cualquier otra zona de Cancún.
Stayed 4 nights in Nov 2020

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort

Estancia regular

Es un hotel pequeño en la zona hotelera, ese día el mar estuvo con alto oleaje, pero dicen que el mar es muy bonito ahí, pero en regular estuvo buena la estancia
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a hotel

Not a hotel, it's a bar with rooms in the back. Very misleading posts. Pics don't reflect current status of run down place. Not clean at all. Hairs in the shower
Stayed 1 night in Oct 2020

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relacion precio beneficio es buena. Solo que para ser la Master Suite le arruina la vista el techo del bar. El Microondas no funciona, no tienen plancha en la habitación y si no la pides con tiempo en la tarde noche ya no hay quien te pueda prestar una porque el ama de llaves ya se fue
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice room and good price.

Cute room, ocean front. Would book this hotel again. There weren't many people working there, but they had a guy on-site that
Stayed 4 nights in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

k

The place was ok. Not great but not bad. I don’t think I would stay here again. Service was definitely great though.
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
near a public beach, not a hotel . only 2 rooms can actually see the ocean. basic amenities . difficult to find -no sign out front. narrow road way to enter property and limited parking
Stayed 7 nights in Feb 2020

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities
This is one of the very few hotels in Cancun that is actually right on the water and has 2 or 3 rooms that give the feel of being on the water. We requested a king bed but when we arrived, it was 2 single beds. The next day the staff corrected the bed problem. When we arrived the door handle and lock was broken. Eventually the staff got some one to fix it but during the time we were there it began again to come apart. I told the manager about this when we left. I think this is an air b&b rather than a hotel. The room does not include breakfast like most hotels. Not even coffee is available in the morning. I had to go across the street to a Starbucks to get coffee every morning. The staff was super nice and friendly. They tried to fix all problems we mentioned but there are some things they cannot do since the facility is not really a hotel. I think Expedia should make sure the information presented to potential customers makes it clear that La Palma Beachfront Hotel is not really a hotel.
Stayed 5 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk guy was great. He set us up with a cab for early morning back to the airport. I understand its Cancun and warm, 75 F, but hot showers for this kind of money in 3rd world really are expected. Keeps a traveler happy restful and coming back
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean and our room had a beautiful view of the water. The beach is a stone throw from the front door. The bar and restaurant were great drinks and delicious food. I’ll be staying here again.
Stayed 1 night in Dec 2019

10/10 Excellent

Paulo Rogério

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cancun Tropicasher

Impecavel, gerentes amaveis, ficou faltando aquela cafeteira para as manhãs (e nao ha onde comprar cafe), local seguro, praia otima, perto de tudo.
Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Its a cute little area but did not feel safe at all. Employees has attitude everytime. Honestly regret booking a room with them.
Stayed 7 nights in Sep 2019