객실에서 보이는 전망
예약 가능 여부 확인

터쿠아즈 앳 하야트 지바 칸쿤 - 어른 전용 여행 후기

5 out of 5
터쿠아즈 앳 하야트 지바 칸쿤 - 어른 전용
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1000개 이용 후기 중 807개" "
평점 8 - 좋아요. 1000개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 31개" "
평점 4 - 별로예요. 1000개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 30개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

YOONMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 5일
Dear Yoonmi,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Hyunwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2022년 12월 14일
Dear Hyunwoo,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

yoonjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아직 하얏트 지바 예약 안하셨어요?
만족 안할 수가 없는 호텔. 인피니티 풀 때문에 성인동 예약했지만, 정말정말 인피니티 풀을 원하지 않는 이상 그냥 다른 동 이용해도 무방할듯. 거의 두배 되는 가격이지만 인피니티 풀 빼고는 저언혀 차별적인 서비스는 없음. 룸컨디션이 다르다는 정도? 그치만 인피니티 풀 하나 보고 다른 올인클루시브 호텔은 보지도 않고 지바를 선택했기 때문에 어떠한 후회도 없다! 또한 생긴지 얼마 안된 곳이기 때문에 매우 깔끔하다는 장점이 있고, 위치도 체드라위랑 코코봉고가 가깝다는 점이 메리트가 큼. 호텔 입구 들어서자마자 펼쳐지는 수영장 너머로의 에메랄드 빛 바다는 평생 잊혀지지 못할 듯.
2019년 2월에 2박 숙박함
답변 제공: Turquoize at Hyatt Ziva Cancun - Adults Only 님, 2019년 3월 29일
Hola yoonjung, Thank you for taking the time to write a review of your recent stay and for choosing Hyatt Ziva Cancun as host for your vacation; we are delighted to know the level of service you received from the team members was consistently first class and exceeded your Turquoize Adults-Only Experience expectations. We genuinely hope to have the pleasure of welcome you again soon. Sincerely, with a Service from the Heart.

8/10 - 좋아요

호돈 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
쩝니다.
식당의 음식도 좋고, 밖에 걸어가면 근방에 가볼만한 곳 다 있습니다. 리조트 내에도 편하게 즐길수 있고 해변도 원하는 데로 즐길수 있습니다.
2018년 6월에 2박 숙박함

10/10 - 훌륭해요

Janis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hyatt ziva of Cancun is wonderful! Mine and my husbands second time being back. We love this place ! The staff and resort are just amazing . Everyone so friendly and go above and beyond to take care of your every need! Definitely will be back.
2024년 5월에 10박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 27일
Dear Janis,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Alec

단체 여행
좋아요: 청결 상태, 직원 및 서비스
注意酒店所有房间都是一张床。
2024년 5월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 27일
Dear Alec,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Tuyen 님, Chicago

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
"This is our first time our family stay at the Hyatt Ziva. And we wish we could've stayed longer because this resort exceed our expectations. The food is extremely delicious!!!! Staffs and butlers are both super friendly and accommodating. Everywhere is very clean (we love that!) we highly recommend this resort to all of our family. Our family is planning to come back to the Hyatt ASAP. Thank you guys and our butlers Oscar & América. We’ll be back very soon
2024년 5월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 20일
Dear Tuyen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Emlyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The performances/ shows were great. Service great! Food choices could use some improvement.
2024년 5월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 20일
Dear Emlyn,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 20일
Dear Stephanie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Melinda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very polite and spoke good English.
2024년 5월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 14일
Dear Melinda,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

CHAFIC RAMON GREIGE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I chose this property based on one thing only, the beach! And trust me, you won't be disappointed, this is by far the best beach in all the hotel zone in Cancun, turquoise waters with shades of limitless blue, calm and beautiful water, simply the best. We were surprised with the staff attention and service, is simply warm and comforting, they will go above and beyond to make your stay feel like royalty, our assigned butler "Joel" really made our stay one of the best ever compared to any all inclusive property we had visited before, he was very attentive and helped us a lot enjoying the property and making our stay unforgettable, kudos to him!!!! We choose a room at the turquoise adults only Tower, the room has incredible beach, ocean and pool views from our balcony equipped with a sofa and a Jacuzzi, room was enormous and bathroom and shower were amazing. Hotel entertainment was average, but plenty to do anyways. Food, it was ok for the price range, not amazing, only dinner at the french restaurant was amazing (make sure you arrive early or face a long waiting time to be seated), to bad the menu at this location was limited, we visited twice during our stay but not much to choose from the menu so we repeated some plates, still the experience is rich and food was delicious. All other restaurants were average. Overall, we had such a wonderful vacation here, we will be back again.
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 4일
Dear Ramón,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

SooHyun Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed 3 nights for our honeymoon and absolutely loved our trip. Staffs were friendly and helpful, view was breathtaking, and facilities were so clean and spacious. Definitely coming back to Ziva next time!
2024년 4월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 1일
Dear Ashley,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Nancy

가족 여행
Beach was breathtaking / beautiful
2024년 4월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 16일
Dear Nancy,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

RINNAH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No smoking or vaping or a $500 fine when I have worked in smokey Vegas bars & casinos for 15 years was amazing!!! Horrible scent machines they had in the public bathrooms smelled awful like cheap mens Coolwater cologne, absolutely terrible and super strong actually made me nauseous and gave me headaches. Especially when you are drinking in the hot sun all day smelling that horrible strong scent is awful. Adults only lobby side was the same, some horrible scent machine just a different super strong terrible scent. Not sure I agree with the poor dolphins on property (one had a huge gash in his snout probably from being in such small quarters fighting with other dolphins or pushing overweight customers to earn his food) and the water in tank was filthy. I am all for petting, feeding, taking pictures with any beautiful creatures if they are well cared for but not sure after seeing the injury on one it made me sad especially seeing how loud the music and activities going on right next to their tank was. The Steak restaurant was our favorite attached to the adults only tower, 4 screaming kids seated next to us to ruin our dinner not so much. The entertainment was based around kids. Adult pool uneventful terrible boring music total snoozefest just no kids. Definitely wouldnt return to this particular Hyatt since the resort isnt ALL adults but as far as service, staff, cleanlines, food went .....if it was an Adults Only at the entire resort by Hyatt absolutely!
2024년 3월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 15일
Dear Rinnah,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Sheetal

연인과의 여행
좋아요: 청결 상태
Too many to write. We go to Cancun every year and we stay at diff places. This one I would say was the most avg one. Is definitely not adults only as they say.
2024년 4월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 4월 15일
Dear Sheetal,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Stephen

2024년 4월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 5월 2일
Dear Stephen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Joel Roldan 님, Clarendon Hills

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed in the adults only section. This was a great experience for us, as we had always brought our family on trips. There was enough adults only areas that really enabled us to enjoy the stay. Top-notch service as well
2024년 2월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 3월 11일
Dear Joel,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Harman Singh

2024년 2월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 3월 21일
Dear Harman,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Sachie

가족 여행
좋아요: 편의 시설/서비스
Everything was excellent. No need reservation for a restaurant and we didn’t wait for our table. Excellent hospitality and this resort made me feel I was a princess. The only thing I didn’t like was a dolphin pool where they kept dolphins for the guests to watch or touch. It broke my heart and I tried to avoid that area. The hotel did everything to make their guests happy and I understand the cute dolphins definitely make many guests with kids happy, but I just felt so sad.
2024년 2월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 28일
Dear Sachie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Emilia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. Clean. Staff is wonderful. Beach is the nicest in Cancun I've seen. Just be aware that "adults only" is only your tower and 3rd floor pool. Anything else is family friendly, meaning restaurants, activities, beach....
2024년 2월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 27일
Dear Emilia,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Theodore

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel!
2024년 2월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 26일
Dear Theodore,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Vijaysimha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 23일
Dear Vijaysimha,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Alex hongsoo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Too long time sever food.
2024년 2월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 19일
Dear Alex,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

SUN

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
the best memory in Cancun.
the best hotel in cancun. i strongly recommande this hotel.
2024년 2월에 1박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 14일
Dear Sun,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Xiaojuan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 13일
Dear Xiaojuan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Isaac

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff & beautiful property!
2024년 2월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 10일
Dear Isaac,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Hany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 2월 5일
Dear Hany,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Lihang

2024년 1월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 3월 20일
Dear Lihang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Armando

2024년 1월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 3월 20일
Dear Armando,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

JUNG HYE 님, Palmetto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our 3rd time in Cancun. This hotel is the biggest, got pools for everyone, very close to the beach and the BEST food in Cancun!! Excellent service, everything is clean. Even all the restrooms are very clean like spa LOL. This hotel has the best ocenfront or beach view. Definitely coming back!!
2024년 1월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 31일
Dear Jung Hye,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Fengqin 님, Thornton

연인과의 여행
太吵，因为我喜欢只有成人入住的！管家服务一般！我付了钱，没有得到相应的服务！下次不会选折这个酒店
2024년 1월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 23일
Dear Fengqin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

LAITH

2024년 1월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 18일
Dear Laith,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Alex

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort
2024년 1월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 17일
Dear Alex,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

tany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property in an excellent location. Well designed resort. Food was good, the restaurants were great. Staff were fantastic. Great coffee shop onsite.
2024년 1월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 16일
Dear Tany,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 - 좋아요

GIOVANNI

2024년 1월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 27일
Dear Giovanni,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Abdullah

2023년 12월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 23일
Dear Abdullah,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

MEI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 8일
Dear Mei,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

ARIE

2023년 12월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 3일
Dear Arie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Jianhua

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2024년 1월 3일
Dear Jianhua,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 - 별로예요

Michelle

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 18일
Dear Michelle,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Sharelle Tamara De

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Marissa and David were GREAT! Upon arrival the view takes you away. They take you to check in while showing you around. Sparkling wine was tasty. The butler takes you to your room and gives a tour. Everything was free also was given a free bottle of tequila. Did not want to leave and ready to book next trip for longer. Went in December 2023 and the weather was perfect!
2023년 12월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 18일
Dear Sharelle,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Madeline R

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, great food, great beaches, beautiful spa (services over-priced). Wish they gave you room-key bracelets instead of making you keep track of a card. Poor choices for wine.
2023년 12월에 6박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 11일
Dear Madeline, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Sonya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very gracious and helpful. The 8 pm entertainment was awesome!!!
2023년 12월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 11일
Dear Sonya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Cong Bo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place and highly recommended. This is our first trip in Mexico. My husband and I stayed about 6 days here. The services are amazing and the beach is very nice and clean!
2023년 11월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 5일
Dear Cong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Fabio

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfekt
2023년 11월에 9박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 28일
Dear Fabio,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

HANGYING

좋아요: 청결 상태, 숙박 시설 상태 및 시설
nice
2023년 11월에 5박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 21일
Dear Hangying,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 - 괜찮아요

Chang Woo 님, Daimond Bar

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
It's such a rip-off charge at a restaurant LA BASTILLE(waiter / Marco /$200 charge/champaign)
2023년 11월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 21일
Dear Chang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Eunjoo

2023년 9월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 19일
Dear Eunjoo,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Rosa Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the food, staff was super friendly,we love everything.
2023년 11월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 11월 18일
Dear Rosa Maria,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 - 훌륭해요

Ethan xiaochun

2023년 11월에 3박 숙박함
답변 제공: Sincerely, with the Service from the Heart. 님, 2023년 12월 11일
Dear Ethan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.