총 1,147개 실제 이용 고객 후기를 기반으로 한 평점
4.3 객실의 청결도
4.1 서비스 및 직원
4.3 객실의 편안함
4.2 호텔 상태
익스피디아 실제 이용 고객 후기
실제 이용 고객이 작성,
게시일: 2024. 4. 17. , Expedia
Great property
호텔 매니지먼트의 의견
2024. 4. 18.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Jamesia.Thank you very much for your rating and for your visit.Warm greetings from Cancún!
실제 이용 고객이 작성,
게시일: 2024. 4. 16. , Expedia
호텔 매니지먼트의 의견
2024. 4. 18.에 José P. Caballero. Gerente de servicio a huéspedes(호텔 매니지먼트)에 의해 작성
Apreciado ErvinMuchas gracias por su preferencia y por su calificación.¡Reciba un afectuoso saludo desde Cancún!
실제 이용 고객이 작성, 거주지: El Segundo
게시일: 2024. 4. 15. , Expedia
Staff needs to be more friendly and welcoming.
호텔 매니지먼트의 의견
2024. 4. 15.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Maria.Thank you very much for your preference. We will review your concern for our staff friendliness.Warm greetings from Cancún!
실제 이용 고객이 작성,
게시일: 2024. 4. 14. , Expedia
I’ve been to Cancun 6 times now and this is by far the worst resort I’ve stayed at.1: When checking in it took over an Hour . The ladies in the front were Rude to begging with, when booking it said All inclusive but BEWARE it is not all inclusive. Only 2 restaurants in the resort. The waiters in the resort are rude. When washing my hands in my hotel room notice there was water coming from under the sink. Call for room service and was told to call back once I saw the menu and knew what I wanted to order since I was kind and told her what she recommended. Food is trash. I’ve stayed at cheaper hotels and they had better food. I would not be coming back and recommend for no one to do so as well.
호텔 매니지먼트의 의견
2024. 4. 15.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Yessica.Thank you for your preference for Emporio Cancún.I am very sorry to hear all those details regarding your recent stay.Our guests comments are very important for us, we learn from them and always help us to improve our products and services.We will carefully review with the people in charge of these areas.Warm greetings from Cancún!
실제 이용 고객이 작성,
게시일: 2024. 4. 14. , Expedia
Horrible treatment of me and my family. Most horrible service I've encountered anywhere.
호텔 매니지먼트의 의견
2024. 4. 15.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Jeff.First of all, thank you for choosing us to spend your vacation time.In Emporio Cancún all our guests comments are very important for us, for them we can always improve our services and products.I wish I could know more about your experience.Please accept my apologies for whatever went wrong.Warm greetings from the Mexican Caribbean!
실제 이용 고객이 작성,
게시일: 2024. 4. 13. , Expedia
Todo Bien
호텔 매니지먼트의 의견
2024. 4. 13.에 José P. Caballero. Gerente de servicio a huéspedes(호텔 매니지먼트)에 의해 작성
Apreciado Sergio.Muchas gracias por su preferencia y por compartir su reciente experiencia en Emporio Cancún.Reciba un cordial saludo desde el Caribe Mexicano.
실제 이용 고객이 작성,
게시일: 2024. 4. 11. , Expedia
bien
호텔 매니지먼트의 의견
2024. 4. 13.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Hannia.Thank you very much for your preference.We hope to serve you back in the future.Warm greetings from Cancún!
실제 이용 고객이 작성,
게시일: 2024. 4. 10. , Expedia
Options for food was mediocre. There really was only one option for food. As the Italian restaurant was not good at all. The Argentian restaurant was superb. Service was subpar. Especially if you did not speak Spanish. My friends had a hard time getting a drink etc. this seemed like a local getaway.
호텔 매니지먼트의 의견
2024. 4. 13.에 José P. Caballero. Guest service manager.(호텔 매니지먼트)에 의해 작성
Dear Christine.I am sorry to know about your experience, we will carefully review your concerns with our Executive Chef.Thank you very much for your preference.
실제 이용 고객이 작성, 거주지: ontario
게시일: 2024. 4. 10. , Expedia
호텔 매니지먼트의 의견
2024. 4. 13.에 José P. Caballero. Gerente de servicio a huéspedes(호텔 매니지먼트)에 의해 작성
Estimado José.Muchas gracias por su preferencia.Nos hubiera gustado saber sobre su experiencia.Reciba un cordial saludo desde Cancún.
실제 이용 고객이 작성,
게시일: 2024. 4. 9. , Expedia
El servicio a al cliente no es bueno
호텔 매니지먼트의 의견
2024. 4. 13.에 José P. Caballero. Gerente de servicio a huéspedes(호텔 매니지먼트)에 의해 작성
Estimada Sandra.Antes que nada, muchas gracias por su preferencia.Lamento que tenga esa impresión de nuestros servicios, sin embargo, me gustaría saber un poco mas sobre su experiencia.¡Reciba un cordial saludos desde el Caribe Mexicano!
