"Upon checking in the lady at the front desk was very rude to the gentleman that was trying to check in people. Then was able to get my parents checked into one of the two rooms I purchased. It took another hour for me to check in. Once we got in the room the ac was leaking inside and out, during the night the heat would cut on and then cut over to ac. The fridge froze all the drinks and it was on the low setting. In my parents room, there was an used bar of soap in the shower, no body wash or shampoo in their shower and when ask for some they never got any. When to the outside dining area and the 5 of us sat at the table never had any service from waitresses. Had to go to the bar at get drinks and snacks. When the bartender asked whose table it was none of the waitress staff answered so the bartender said he would taken care of us. This is the frist day. Breakfast was good and was hot. In the pool area their were children jumping around in the hot tub area splashing us when the subject was discussed nothing was done. We have stayed here in the past multiple times and was always great. This was an upmost disappointment to the point we are searching for a new place for our next visit."
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