Captain Henry Waterhouse Reserve Tours

The room was clean and neat. Staff friendly and helpful. Close to shopping, restaurants and eating areas, ferries and train.

We celebrated a friend’s 40th and the hotel surprised us with a fruit platter and chocolate happy birthday plaque. The extra rollaway bed was actually an actual single bed and very comfy! Would definitely stay again.

The staff were helpful and nice. The place was clean. However, in the room I was given, whenever you change the room temperature, the air-conditioning duct would make banging/tapping sounds which keep you up at night. The bed, tightly made with extra large sheets (not an issue) had most of the sheet on one side of the bed and hardly any on the other side of the bed. I woke up one night lying on the bed itself and not the sheet and had to remake the bed so that the sheet could be tucked in properly. Having a room next to the staff lift meant you'd wake up to staff talking loudly outside your door. On the last day there was a lot of drilling and banging coming from the hallway. Overall it was a decent stay but not great. It's a decent hotel in a convenient location.