로비

노보텔 카디프 센터 여행 후기

4 out of 5
노보텔 카디프 센터
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 459개" "
평점 8 - 좋아요. 1006개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 137개" "
평점 4 - 별로예요. 1006개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 32개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Geunseop

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 5박 숙박함
답변 제공: Kamilla 님, 2019년 9월 28일
Dear Geunseop, Thanks for staying with us. Kind regards Kamilla Robak Guest services

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함
답변 제공: Kamilla 님, 2019년 8월 25일
Dear Guest Thanks for staying with us. Kind regards Kamilla Robak Guest services

10/10 - 훌륭해요

Hyuksu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent to stay
Room is Very Clean & Comfortable. Also, staff of hotel are very kind.
2018년 10월에 1박 숙박함
답변 제공: Kamilla 님, 2018년 11월 11일
Dear Hyuksu We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

8/10 - 좋아요

ajita

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall pleasant.Really enjoyed swimming,spa and steam though pool is a bit cold.all tourist places within 20 to 30 minutes walking distance.give plenty of time if getting bus to the airport.rooms not cleaned everyday nor beds tidied properly.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Jamshaid

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Staff disinterested and did not help with luggage or provide information on check in. Poor customer service
2024년 3월에 2박 숙박함

4/10 - 별로예요

Jane

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 3월 16일
Dear Jane,Thank you for the ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Trevor FernandesAssistant General Manager.

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a great hotel to stay
2024년 3월에 2박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 3월 16일
Dear Vincent,Thank you for your kind feedback. We are delighted to hear that you had a great stay at Novotel Cardiff Centre. Your satisfaction is our priority. We look forward to welcoming you back soon.Best regards,Trevor FernandesAssistant General Manager. Novotel Cardiff Centre

10/10 - 훌륭해요

Graham

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Novotel was well placed, clean and modern. What sets it apart is the excellent staff and those that go above and beyond without even being asked. I travel to Cardiff often so will definately visit again.
2024년 2월에 2박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 26일
Dear Graham,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trevor FernandesAssistant General Manager.

8/10 - 좋아요

Lorna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Communal areas, pool/changing facilities etc, breakfast and staff all really excellent. They welcomed our dog which was the deciding factor in staying. So very grateful for a dog friendly place. Our room was a bit dated and carpet could do with a deep clean, but we were only there for one night so didn’t bother us. Found the bedding a bit rough and itchy - again for one night wasn’t a problem and I know my skin can be pretty sensitive. But could maybe do with some review. Felt charging us for parking was a bit cheeky given the barrier was up the whole time, no way parking ticket validation or monitoring of those who came and went to use the leisure facilities for swimming lessons etc as far as we could see despite signs stating a charge for non-residents. But it was in T&Cs so can’t complain. Just seemed a little unfair to be charged as staying guests when others didn’t seem to be.
2024년 2월에 1박 숙박함
답변 제공: DJ 님, 2024년 2월 22일
Hi Lorna, Thank you for the great review, it is so nice to read that you had enjoyed all the facilities that we have to offer our guests here at the Novotel Cardiff. We do pride ourselves on being pet friendly and it is always nice to know that your doggo had an enjoyable stay. Our parking prices are very competitive and we try to keep this charge as low as possible. We look forward to seeing you all again very soon. David

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyable stay and slept very well. Convenient location only 10/15 min walk into Cardiff City Centre. Breakfast was outstanding really good quality! Would definitely return.
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 8일
Dear Steven,We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback on our location which we are proud to be close to all tourist attraction and city center.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trevor Fernandes.

8/10 - 좋아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Decent pool, jacuzzi and saunas. Room was clean and had plenty of space.
2024년 1월에 1박 숙박함
답변 제공: DJ 님, 2024년 1월 24일
Hi Aaron, Thank you so much for this great review, it is so nice to know that you had an enjoyable stay and the location had been suitable and the facilities to your liking. We hope to see you again soon. David

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay at this property (family of 2 adults, 2 kids). Staff were friendly and helpful. Pool and its facilities were great, kids loved them! The gaming area in the lobby was also a big hit! Breakfast buffet was lovely - excellent selection of traditional English breakfast items, continental breakfast items, pancakes etc. We got a deal: adults eat for £12, kids eat free- superb value! Room was clean. Ideally two double beds would be preferred for a family room (rather than a double plus pull out sofa bed). But we put up with it for one night! Would recommend for a very good value stay, convenient location and great facilities for the family.
2023년 12월에 1박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 1월 17일
Dear Jenny,We very much appreciate your comments regarding your recent stay at The Novotel.It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel in the near future.Yours sincerely,

2/10 - 너무 별로예요

Sharon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 17일
Dear Sharon,Thank you for taking the time to share your ratings While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience.

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Average
Ok hotel, a bit dated, could do with some tlc. The air con was broken in the too which was not ideal, one of the lights in the bathroom continually flickered on and off and everything just looked a bit tired. The kids were excited to use the pool but it was very crowded due to 1/2 of the pool being cordoned off as it was rented out for swimming lessons. The price was reasonable and would probably use again if the price was right.
2023년 12월에 1박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 8일
Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.i am sad that you could not use the most of our leisure facilities. would be nice if you have visited during the quests hours which is early morning and late evenings.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태
Near the city center, not good cleaning
Good position not so far from the city center. Unfortunately, the cleaning condition of the shared space and the room cleaning service is not good and need improvement
2023년 12월에 3박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 17일
Dear Guest,hank you for your feedback regarding our hotel's location and cleanliness. We're glad to hear that you found our position convenient in relation to the city center. However, we apologize for falling short of your expectations in terms of cleanliness. Maintaining a high standard of cleanliness is of utmost importance to us, and we appreciate you bringing this matter to our attention.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 - 괜찮아요

Howard

가족 여행
좋아요: 청결 상태
A mixed bag
Breakfast was excellent and the pool etc was great. The room, whilst clean, did not have an air con/ heating system that worked and the mattresses were really soft. Plenty of car parking available at a good price and it was a 10 minute walk to the St Davids Centre.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Shaun

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Kamilla 님, 2023년 12월 26일
Dear Shaun, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Warm regards Kamilla Robak

4/10 - 별로예요

Flavio

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dust everywhere!
Overpriced 4 star hotel. Rooms maintenance and cleaning is definitely poor!
Have a look of the dust on top of the furniture…
2023년 12월에 2박 숙박함
답변 제공: Kamilla 님, 2023년 12월 17일
Dear Flavio, Thank you for sharing your feedback. We sincerely apologize for any disappointment you experienced during your stay. We take your comments seriously and will address the concerns you raised regarding room maintenance and cleaning.Our goal is to provide a positive and comfortable experience for all guests, and we regret if we fell short in meeting your expectations. Your insights are invaluable in helping us improve, and we appreciate you bringing these issues to our attention.We hope to have the chance to provide a more satisfactory experience in the future.Kind regards Kamilla RobakRooms Division Manager

8/10 - 좋아요

Beverley

2023년 12월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 17일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Kamilla 님, 2023년 12월 17일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 14일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla Robak

10/10 - 훌륭해요

Keith

2023년 12월에 2박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 17일
Dear Keith,Thank you for the great 5 out of 5 ratings of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Karen

2023년 12월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 17일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla RobakRooms Division Manager

4/10 - 별로예요

dan

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
We have stayed here previously and had no issue but this time we were given a room on the second floor. On exiting the lifts the carpets were dirty and stained and as we made our way to our allocated room we turned right and not left by accident to find a corridor that was completely dilapidated l. Skirting boards missing carpets ruined, holes in wall and rubbish in the walk way. It would appear that the hotel is hosting Asylum seekers or homeless along side paying customers. We were very shocked but did not want to make a song and dance at the time with the property as we understand the potential plight of these people. Novotel should have advised us as we did feel a level of concern sharing a landing, be it across from the lift on a different wing. Not good enough expedia, you need to identify issues like this and warn customers.
2023년 12월에 1박 숙박함
답변 제공: DJ 님, 2024년 1월 24일
Hi Dan, Thanks for taking the to leave us your thoughts, The floor you had described on this occasion is still at present having new carpets and new air conditioning installed. This is why the floor had looked as it did then, unoccupied and unused. Many Thanks David

10/10 - 훌륭해요

Alice

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great location. Nice bar. Great facilities with pool and gym.
2023년 12월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 5일
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and the amenities we have to offer, including the nice bar, pool, and gym facilities.We strive to provide a pleasant experience for our guests, and it's wonderful to know that you appreciated the features that contribute to our welcoming atmosphere. We hope to welcome you back for another enjoyable visit in the future!King regards Kamilla Robak

8/10 - 좋아요

Nicola

2023년 12월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 26일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Warm regards Kamilla Robak

10/10 - 훌륭해요

Dulcie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant
Had a lovely two night stay here, room was spacious and clean with a comfortable bed and tea/ coffee making facilities. Was easy to get to by car and is quite close to the city centre.
2023년 11월에 2박 숙박함
답변 제공: Trevor Fernandes. (Assistant Manager) 님, 2024년 2월 17일
Dear Dulcie,We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel very friendly faultness to be honest
2023년 11월에 1박 숙박함
답변 제공: DJ 님, 2023년 11월 29일
Hi Brian,Thank you for the great review, it is so nice of you to let us know that you had a great stay.We look forward to seeing you again soon. David

4/10 - 별로예요

LAURIE

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: DJ 님, 2024년 1월 24일
Hi Laurie, Thank you for taking the time to leave us a review score, it is nice of you to let us know about your stay. Many Thanks David

6/10 - 괜찮아요

Eileen

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Location was great hotel was lovely apart from being didnt look very good with marks/strains
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 29일
Dear Eileen,We appreciate you taking the time to share your experience staying with us at Novotel Cardiff Centre. It is a pleasure to hear that you enjoyed our location and found the hotel lovely. At Novotel, we strive to provide an excellent service and making sure our guests have a pleasant stay. We understand that marks/strains do not fit well with this goal and apologise for any inconveniences caused by this. We are continuously looking for ways to improve our service for our valued customers and thank you for bringing it to our attention.Thank you again for your kind review and we hope we will be able to welcome you back in the future. Kind regards Kamilla RobakRooms Division Manager

10/10 - 훌륭해요

Debbie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location lovely hotel
2023년 11월에 1박 숙박함
답변 제공: DJ 님, 2023년 11월 29일
Hi Debbie, Thank you for taking the time ou to leave us a review, it is nice to hear the location had been suitable for your stay.We look forward to welcoming you back soon.David

10/10 - 훌륭해요

Siriol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay and lovely spa area
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 29일
Thank you for taking the time to review our Novotel Cardiff Centre. We are thrilled to hear that you had a good experience with us, and found our staff to be friendly and faultless. We pride ourselves on our customer service, and strive to ensure that every one of our guests has an enjoyable stay with us.Thank you for your kind words, we hope to have the chance to welcome you back soon.2Warm Regards Kamilla Robka

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 12월 14일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regards Kamilla Robak

6/10 - 괜찮아요

Oliver

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Sadly this property over charges dramatically for what it offers in value. The staff was nice and the pool was nice. However the rooms were expensive and simple for the rates they charge per night.
답변 제공: Kamilla 님, 2023년 11월 22일
Dear Oliver, Thank you for sharing your feedback with us. We appreciate your positive comments about our staff and the pool. It's great to hear that you had a pleasant experience in those areas.I'm sorry to learn that you found the room rates to be higher than expected and felt that the rooms were simple in comparison. We value your perspective, and your feedback is important to us as we continually strive to improve our offerings.Thank you for choosing our property, and we hope to welcome you back.Kind regardsKamilla Robak

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend away with a friend
At first we were put in a very noisy room with a generator type noise but I asked to change and it got sorted fairly quickly. The pool and sauna area was nice, only thing is it's worth highlighting that it's used (at least at the weekends) for swimming lessons so not very peaceful and you don't have the use of the full pool. Also, there seem to be young locals that come and use the pool and so you have to avoid getting splashed. Just worh noting, as not a calm experience as expected. Also at first when we went to the pool area we didn't have a £1 coin for the lockers (which was needed) and when we asked at reception they just said 'we're cashless, we can't help' so maybe reception should hold some of those tokens that can be used in place of a £1 coin. Checkout time was good.We has cocktails made at the bar which we took to our room and they were well made. Very friendly and helpful bar staff.
2023년 11월에 2박 숙박함
답변 제공: Kamilla 님, 2023년 11월 22일
Thank you for taking the time to provide us with your honest feedback. We are delighted to hear that you had a pleasant stay, particularly that you found our bar staff to be friendly and helpful. We appreciate your comment regarding the pool and sauna area, and we hope this serves as a reminder that we do our best to provide a peaceful atmosphere for our guests. We understand how inconvenient it can be not having coins on hand for locker tokens, but unfortunately due to safety protocols we are unable to provide these at reception. We apologize for any inconvenience this may have caused. Thank you again for your review. We hope you enjoyed your stay overall, and we look forward to welcoming you back in the future!Kind regards Kamilla RobakRooms Division Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shoddy
My room was noisy due to it being next to the service lift shaft and with some kind of airconditioning duct running vertically in the corner of the room. I asked for another room, but they were full booked. Was staying here on business with a colleague who was also unhappy with her room as the toilet was filthy with brown stains in it. The staff were helpful in trying to find us another hotel to stay in but the whole of Cardiff was booked up due to a concert. So we had no choice. I was ok to compromise with a stained toilet and she was ok to put up with the noise so we swapped rooms. However in the morning, my shower had no hot water as the thermostatic shower valve was broken. So I had to have a cold shower. I've been staying in this hotel for a number of years and since the asylum seekers have been here and since left (I think) it is really run down. I expect the hotel didn't bother cleaning their rooms very often and didn't attend to things breaking, so the whole place is a mess now. The aircon system in all the rooms I've stayed in is broken, so you cannot cool or heat your room. I have complained every time I've stayed and they promise to send someone to fix it, but that never happens. I requested a refund given this most recent horrible stay, but was stonewalled by the manager, so that's the final straw. Never again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Drilon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful!
Wonderful time with wife and kids. Wonderfully recieved. Breakfast staff were absolutely amazing and always on hand! Would definitely recommend and would come again!
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 16일
Dear Drilon, Thank you for sharing your experience! We're delighted to hear that you had a wonderful time with your wife and kids. It's fantastic to know that you were wonderfully received and that the breakfast staff left a positive impression. We appreciate your kind words and are thrilled to hear that you would recommend us.We look forward to the possibility of hosting you and your family again in the future.Kind regardsKamilla Robak

6/10 - 괜찮아요

Tom

좋아요: 직원 및 서비스
Ok stay
Good location Excellent pool and leisure facilities Good bar/restaurant Rooms need updating and the lighting in the room needs upgrading. There was building work going on during our stay so from 9-45 to 17-15 each day the noise was deafening in our room. Wish we were told of the planned works at the time of check in so we could have requested a change of room location
2023년 11월에 2박 숙박함
답변 제공: Kamilla 님, 2023년 11월 16일
Dear Tom, Thank you for sharing your feedback with us. We're pleased to hear that you found our location excellent and enjoyed the pool and leisure facilities, as well as the bar and restaurant.However, we apologize for the inconvenience caused by the condition of the rooms and the lighting. Your comments are valuable, and we will certainly take them into consideration as we work towards improvements.We're truly sorry for the disruption caused by the building work during your stay. We understand the importance of a peaceful environment for our guests and regret that this was not the case for you. Your point about communication is well taken, and we will review our procedures to ensure that guests are informed of any planned works at the time of check-in.We appreciate your feedback, and we hope to have the opportunity to welcome you back with an improved experience in the future.Kind regardsKamilla RobakRooms Division Manager

6/10 - 괜찮아요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Have stayed in the Novotel for many years however felt that the service had gone down since we last stayed. We had a family room booked, when we arrived we only had two towels, and one pillow on the sofa bed which was for two. There were hairs in the bath plug hole and around the bath. The leisure facilities were ok, however the layout and the fact that there were baby swimming lessons meant you couldn’t get to the lockers as they are directly above the seats which were occupied with mums and babies. There was lots of mould around the door area in the steam room and the jacuzzi. However breakfast was really good and allergens clearly labelled, they even had a gluten free toaster.
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 16일
Dear Karen, Thank you for taking the time to share your feedback with us. We sincerely apologize for the lapses in service you experienced during your recent stay. Your comments are invaluable, and we appreciate you bringing them to our attention.We're sorry to hear about the issues with the family room, including the shortage of towels and pillows, as well as the cleanliness concerns. Rest assured, we will address these matters with our housekeeping team to ensure improvements are made.Regarding the leisure facilities, we apologize for any inconvenience caused by the layout and the scheduling of baby swimming lessons. Your feedback about the condition of the steam room and jacuzzi is also noted, and we will take immediate action to rectify these issues.On a positive note, we're glad to hear that you enjoyed the breakfast and appreciated the efforts made in allergen labelling, including the availability of a gluten-free toaster. We appreciate your understanding and constructive feedback.Please know that your satisfaction is our priority, and we will use your comments to enhance the overall guest experience. We value your loyalty and hope to have the opportunity to welcome you back with improved service in the future.Kind regards Kamilla RobakRooms Division Manager

6/10 - 괜찮아요

Alison

별로예요: 숙박 시설 상태 및 시설
Needs improving
Check in was not good. Had a lot of difficulty understanding the receptionist. It took us a while to work out how to get the Wi-Fi ( had to go back down to ask) and the Wi-Fi wasn’t that good. Room ok, a bit compact. We were one of 3 couples and the rooms seemed to differ in size quite considerably. Good coffee and tea facilities. Fixtures and fittings, particularly the bathroom a bit tired. Needs a shaving mirror. Bar staff nice, helpful and friendly. Staff at breakfast really nice and helped out with allergy issues. Breakfast was very good.
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 14일
Dear Alison, Thank you for sharing your experience with us. We apologize for the difficulties you encountered during check-in and the challenges with understanding the receptionist. We appreciate your feedback on the Wi-Fi, and we will work on improving its reliability. It's great to hear that you found the coffee and tea facilities good, and we're pleased that our bar staff and breakfast team were nice, helpful, and friendly. Your comments on room size variation and the condition of fixtures and fittings are noted. We apologize for any inconvenience caused and hope to have the opportunity to better serve you in the future.Kind regardsKamilla RobakRooms Division Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
Overall the hotel is ok. Rooms are tired and not the cleanest. Cash free but you need cash for the lockers in gym & pool? Should use tokens.
2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 16일
Thank you for taking the time to share your thoughts with us. We appreciate your feedback, and we're sorry to hear that your experience was not up to the standards we strive for.We apologize for any inconvenience caused by the condition of the rooms and the cleanliness. Please rest assured that we take these matters seriously, and we will address them with our housekeeping team to ensure improvements are made.Regarding the cash requirement for lockers in the gym and pool area, we understand the inconvenience this may have caused. Your suggestion of using tokens is a practical one, and we will explore alternative solutions to provide a more seamless experience for our guests.We value your input as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back with an enhanced experience in the future. Kind regards Kamilla RobakRooms Division Manager

10/10 - 훌륭해요

Angela

2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 13일
Dear Angela, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind regardsKamilla RobakRooms Division Manager

8/10 - 좋아요

Laura-Ann

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Gym and swimming facilities good, restaurant good and staff friendly
2023년 11월에 1박 숙박함
답변 제공: DJ 님, 2023년 11월 10일
Hi Laura-Ann, thank you so much for letting us know that you had a great stay. It is nice to know that you had used all of our facilities and had enjoyed them all. We hope to see you again soon. David

10/10 - 훌륭해요

Dylan

2023년 11월에 1박 숙박함
답변 제공: Kamilla 님, 2023년 11월 6일
Dear Dylan, We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soonKind regardsKamilla RobakRooms Division Manager

8/10 - 좋아요

Michelle

2023년 10월에 1박 숙박함
답변 제공: DJ 님, 2023년 11월 4일
Hi Michelle, Thank you so much for taking the time to leave us this fantastic review score, it really is nice to know that you had an enjoyable stay with us here at the Novotel Cardiff. Many Thanks David

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: DJ 님, 2023년 11월 2일
Hi Matthew, Thank you so much for leaving us this great review score, it really is nice to know that you had such an enjoyable stay with us.We look forward to your return.David

10/10 - 훌륭해요

Cecilia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean, convenient location. Great parking with friendly staff. Awesome swimmjng pool
2023년 10월에 2박 숙박함
답변 제공: DJ 님, 2023년 10월 31일
Hi Cecilia, Thank you so much for leaving us this great review, it really is kind of you to let us know you had such an enjoyable stay. I would like to thank you especially about the kind comments about the staff. I always pass these on and they really do motivate the staff to continue to provide this service for every guest at the Novotel Cardiff. We hope to see you again soon.

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Sunday night stay
The room was far too hot all night. Despite turning thermostat down. Bed uncomfortable. Staff are very professional and friendly.
2023년 10월에 1박 숙박함
답변 제공: DJ 님, 2023년 10월 31일
He Heather, Thank you for taking the time to leave us your thoughts, we have addressed the issue with the room being to hot. We are no installing a state of the art air conditioning system, this will be a huge comfort for future reservations. I would like to thank you for saying such kind comments about the staff, these are always passed on and these comments do mean the world to them. Many Thanks David

10/10 - 훌륭해요

Ashleigh

2023년 10월에 1박 숙박함
답변 제공: DJ 님, 2023년 10월 31일
Hi Ashleigh, Thank you so much for taking the time to leave us such a fantastic review score. We look forward to welcoming you back Many Thanks David

10/10 - 훌륭해요

Lisa

2023년 10월에 1박 숙박함
답변 제공: DJ 님, 2023년 10월 31일
Hi Lisa, Thank you for leaving us this great review score, it is always nice to know that you had enjoyed your stay.We look forward to your return.Many Thanks David