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Reviews of Holiday Inn Express Hotel & Suites Carlsbad Beach, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 394 out of 1004 reviews" "
Rating 8 - Good. 278 out of 1004 reviews" "
Rating 6 - Okay. 161 out of 1004 reviews" "
Rating 4 - Poor. 103 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia, El Centro

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024

10/10 Excellent

Anthony

The location of this property is off the Poinsettia Lane exit in South Carlsbad, CA, and serves travelers as an excellent and strategic base when visiting the area. It is a short block to the ocean, and permits a visitor to turn right toward Carlsbad Village on which one can use a wide “boardwalk” to walk above the beach or to drop down into the Village to find a restaurant or shop. Or, a visitor can turn left and drive into Leucadia to have lunch or dinner or to stroll or head down to the beach. Great location so close to the water.
Stayed 4 nights in May 2024
Response from General Manager on May 24, 2024
Good Afternoon, Anthony,This review perfectly captures the essence of Holiday Inn Express & Suites Carlsbad Beach! Being just a block from the ocean provides the best of both worlds: stunning ocean views and easy access to the charming Carlsbad Village with its boardwalk, shops, and restaurants. We're so glad you enjoyed your stay and look forward to welcoming you back again soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024
Response from General Manager on May 24, 2024
Good Morning Cecil,Thank you for choosing Holiday Inn Express & Suites Carlsbad Beach and for taking a moment to share your five-star rating! We are delighted that you enjoyed your recent stay with us. It was a pleasure to host you and we look forward to welcoming you back again soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 2 nights in May 2024
Response from General Manager on May 23, 2024
Good Morning Monica,It was a pleasure hosting you at Holiday Inn Express & Suites Carlsbad Beach! Thank you for your generous review, and we hope to welcome you back and exceed your expectations in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was very nice
Stayed 2 nights in May 2024
Response from Daisy on May 14, 2024
thank you very much we are glad that you enjoyed the stay with us .

4/10 Poor

Sandra

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Carpet was wet , probably a leaking issue. Husband got his earphones stolen when we left . Issue still not resolved.
Stayed 3 nights in May 2024
Response from Daisy on May 14, 2024
we apologize for the experience you had. we appreciate your valuable time. Also you can give us a call to inquiry about your earphone if we have it in our lost and found we shall mail it to you. but if do not that means we haven't found anything in your room.

4/10 Poor

Edward

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Wendy at the front desk was very nice. But the restroom had a sewer like smell that wasnt very pleasant. Then the janitor lady barged into the room despite me yelling "we're still in here". Then she proceeds to still open the door and tell me that we already had checked out. Which we in fact did not and she felt the need to try and argue about it. It was around 9:50 so we still had an hour till check out.
Stayed 1 night in Apr 2024
Response from General Manager on May 2, 2024
Dear Edward,Thank you for taking the time to notify us. We deeply regret that your overall experience fell short of your expectations. Please be assured that we will look into these comments and ensure our processes align with the level of service we aim to provide. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.

10/10 Excellent

Jerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place staff was great
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Good Afternoon Jerry,Our peaceful accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Holiday Inn Express & Suites Carlsbad Beach so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Juli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Good Afternoon, Juli,Thank you for your review of Holiday Inn Express & Suites Carlsbad Beach. We're thrilled to hear you enjoyed your stay, and we'd love to welcome you back soon!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Michelle

Stayed 3 nights in Mar 2024

10/10 Excellent

Evelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hot breakfast option, clean, the price for the location is great! Close to many shops, restaurants, and the beach. Thank you for making it affordable for families!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Good Morning Evelina,Thank you for taking a moment to share your experience at Holiday Inn Express & Suites Carlsbad Beach! We are proud to deliver great value to our guests, so we are delighted that you found your experience to be exceptional for the whole family. Receiving recognition for our fantastic location, delicious breakfast offerings, and the high standards of cleanliness we adhere to is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Janet

Traveled with family
It’s okay. The soap they had were Dove, but in reality these were not dove products inside. You can very well tell as there was rust on bottles of soap and conditioners. The doors to the room looked like it was broken into.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Good Afternoon Janet,Thank you for your thoughtful feedback. Although we're glad to see you enjoyed your stay overall, we regret falling short of expectations in some areas. Rest assured, your input is vital and helps us ensure we're upholding our high standards of quality. We'll share your comments about the bathroom products and door to your room with the appropriate team members to have these matters resolved. Nevertheless, it was a pleasure to have you here, and we hope to welcome you back soon for a more exceptional experience!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

janice

Traveled with family
Liked: Cleanliness, staff & service, amenities
a little dated
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Good Morning Janice,Thank you for choosing to stay with us at Holiday Inn Express & Suites Carlsbad Beach. We're glad to receive the high rating and trust you had a terrific visit. However, your constructive feedback is appreciated and will be taken into consideration for future improvements. Nevertheless, it was a pleasure to host you, and we hope you'll choose to visit us again in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Stephanie

Traveled with family
Close to family
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Good Morning Stephanie, Although we're glad our location provided you with easy access to your family, we're disappointed to see some aspects of your stay fell short of your expectations. Please feel free to reach out to us and let us know how we can improve our guest experience as we are always available to assist you. Thank you, and we hope to welcome you back for a truly exceptional stay in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Laura G Márquez, Buckeye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

April

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk girl
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Good Morning April,Thank you for your review. We are sorry to hear about your disappointing experience with us, as it is always our intention to provide great guest service. Please accept our sincerest apologies that we did not live up to your expectations on this occasion. We are thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and better serve our guests. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Good Morning Richard,Our team is very happy to hear this. Thanks so much for being our guest at Holiday Inn Express & Suites Carlsbad Beach, and we look forward to seeing you again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Erik

Traveled with family
Average
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Good Morning, Erik,Thank you for taking a moment to share your honest thoughts. We regret to learn that you were not fully satisfied with your stay. If you have any suggestions for ways we can elevate our guest experience, we welcome you to reach out to us offline. Nevertheless, it was a pleasure having you here, and we hope to hear from you soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice with a great breakfast and pool area. Parents- watch your kids by the pool and make sure they walk. It gets REALLY slippery when wet!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Good Afternoon Rebecca,Thank you for choosing Holiday Inn Express & Suites Carlsbad Beach! We're glad our tasty breakfast and inviting pool impressed you. The next time you're in town, please come back to see us.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Jonathan, Telkwa

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Good Afternoon Stuart,We can’t thank you enough for staying at Holiday Inn Express & Suites Carlsbad Beach, and for your wonderful review. It’s great to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location. Close to Legoland. I do suggest renting a car like we did. Pool was nice, with a hot tub. Needs are a bit hard, but slept well anyways. Disappointed they didn't have beach towels that were listed on the website, but was offered bath towels instead which worked fine. The breakfast had lots of choices with hot food and cold foods. Would recommend to anyone.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Good Morning Jody,We're thrilled you enjoyed our convenient location near Legoland and appreciated our pool and hot tub. Your feedback regarding the bed firmness and the availability of beach towels is noted, and we'll address these concerns internally. However, we're glad you found our breakfast offerings satisfying and would recommend us to others. We look forward to welcoming you back and ensuring an even more comfortable stay next time!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Ellys

Stayed 2 nights in Feb 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with great breakfast.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Good Morning Connie,Thank you for your review! It's wonderful to know you started your day off right with our delicious breakfast offerings, and we're pleased you had an enjoyable experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Anupong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff very helpful.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Good afternoon Anupong,Thank you for choosing to stay at Holiday Inn Express & Suites Carlsbad Beach! It was our pleasure to provide you with kind assistance. We value your excellent review and hope you'll return.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities
close to legoland
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Good Morning Joseph,It was a pleasure having you as our guest recently. We're thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. If there is anything we could have done better, please don't hesitate to reach out to us offline. Thank you for your review, and we hope to welcome you back in the future.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included, clean room, a little old, but overall good place to spend the nigth
Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Good Morning Miguel,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you and that you appreciated the included breakfast. Should you be in the area again, please come back to see us.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

2/10 Terrible

quang

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding rooms were too noisy, making it difficult for my wife and I to peacefully sleep at night. I spoke to the manager about it and they told me they would address it but nothing was ever fixed.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 15, 2024
Good Afternoon Quang,Thank you for sharing your experience with us. We're disappointed to learn that the noise from surrounding rooms affected your ability to sleep peacefully. Rest assured, we'll address this matter with our team to ensure better communication and swift action in the future. Despite this setback, we hope you'll give us another opportunity to provide you with a more restful stay.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Patricia

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The chair was cracked vinyl. The room was bare bones. The staff was very accommodating m
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Good Afternoon Patricia,Thank you for sharing your feedback with us. We take pride in providing excellent service to our guests, and we're delighted that our team was accommodating during your stay. However, we're concerned about your insights regarding your room. We'll address these issues promptly, and we look forward to the opportunity to welcome you back for an improved experience.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and close to food and beach.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 30, 2024
Good Morning Donna,Thank you for taking the time to share your experience with us! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Receiving recognition for our fantastic location is always appreciated as well! It was a pleasure having you as our guest, and we hope you return soon.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Aiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
very clean room! friendly and helpful staff! great breakfast!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Good morning Angela,Thank you for taking the time to share your thoughts with us. We are glad that you appreciated our high standards of cleanliness and wonderful team members. It is wonderful also to read that you enjoyed the most important meal of the day with us. Our team will be elated you had a great stay. We look forward to seeing you again. Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Indhira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good and staff was very friendly
Response from General Manager on Jan 19, 2024
Good Morning Indhira,It's terrific you could start your day with our hearty breakfast, and we trust it gave you the energy you needed to power through the day! Our friendly staff can't wait to host you again at Holiday Inn Express & Suites Carlsbad Beach, so please revisit us soon!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a wonderful experience. My only request is to have better lighting outside. The area is really dark.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 4, 2024
Good Morning Rachel,It's good to know you had a great overall experience at Holiday Inn Express & Suites Carlsbad Beach. Thank you for sharing your concerns regarding our lighting, as we constantly aim to improve in the areas that matter most to our guests. We hope to welcome you back soon for another fantastic time.Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien cercas de la playa de legoland muy practico todo
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Buenas tardes alejandra,Con maravillosas habitaciones para relajarse y una ubicación privilegiada para explorar, seguramente se lo pasará genial en el Holiday Inn Express & Suites Carlsbad Beach. Esperamos que haya pasado un tiempo maravilloso explorando las atracciones cercanas. Vuelve y visítanos nuevamente cuando quieras.Atentamente,Charlie Holladay, director general del Holiday Inn Express & Suites Carlsbad Beach.

8/10 Good

Glorivik

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Joannie

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible Stay, useless staff
Do not stay here. It’s right off the freeway and the road noise is so loud. Then you have the AC & refrigerator noise competing to see which can be the loudest. The beds are so hard and not comfortable & last but not least, the sofa bed is held up by springs with sheet thin mattress. It literally feel and sounds like you are sleeping on springs. It was a horrible experience and the worst $200 I’ve ever spent.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Joannie, Thank you for the review and for choosing to stay with us. Please accept our sincere apologies for the issues you experienced. Our staff is always on hand to help provide a solution for anything that is less than perfect during your stay. We hope you'll consider staying with us again so we can provide you with the experience you expected and deserved.

8/10 Good

Francisco Javier

Traveled with family
Nice
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Good Morning Francisco,Thank you for choosing Holiday Inn Express & Suites Carlsbad Beach. Our team is pleased you had an enjoyable stay at our hotel. We hope to see you again!Sincerely,Charlie Holladay, General Manager of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Mayra

Stayed 3 nights in Dec 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jovy

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Anahid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel hygienic and Staffs were very polite and nice. Breakfast was amaizing with its verity meals.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Good Morning Anahid,Thank you for your positive review! We're delighted to hear that you appreciated the cleanliness of our hotel and found our staff polite and accommodating. It's also lovely to know that our breakfast variety was a highlight of your stay. We appreciate your patronage and look forward to welcoming you back soon for another enjoyable experience.Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
A place to sleep
The staff was friendly. The place was nice, but my room for some reason smelt funny like it was wet/musty. Free breakfast was good and convenient. The parking fee should have been disclosed and transient fees. One nice thing is Benihanas next door, enjoy a meal and some drinks then walk back to your room.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Good Afternoon, Michael,We value your feedback, and our team utilizes all feedback to ensure our accommodations are top-notch. Please accept our apologies for the odor you experienced, and this will be looked into right away. However, it is wonderful to see that you enjoyed our location and friendly hospitality. Thank you for being our guest. Come back again soon. Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Dan

Stayed 2 nights in Jul 2023

8/10 Good

Philip

Traveled with family
Liked: Staff & service
Property close to Legoland, staff very helpfully when we had a faulty lamp in our room it was swapped out. Breakfast was great, lot's of options for a quick breakfast. Room did have a damp smell to it. Arrived to late ar night to open windows.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Good Afternoon Philip,We're so happy to know that our amazing team members and tasty food impressed you during your visit. Thank you so much for the high rating, and we hope to have the chance to host you again soon. Sincerely,AJ Comeau, AGM of Holiday Inn Express & Suites Carlsbad Beach.