회의 시설

바스티온 럭셔리 호텔 여행 후기

4.5 out of 5
바스티온 럭셔리 호텔
Calle del Sargento No. 6-87, Cartagena, Bolivar

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 862개 이용 후기 중 700개" "
평점 8 - 좋아요. 862개 이용 후기 중 117개" "
평점 6 - 괜찮아요. 862개 이용 후기 중 24개" "
평점 4 - 별로예요. 862개 이용 후기 중 11개" "
평점 2 - 너무 별로예요. 862개 이용 후기 중 10개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!!!!!!!!!
답변 제공: Carolina Ochoa 님, 2016년 2월 6일
Dear Guest, Thank you so much for sharing your feedback. We are really glad that you enjoy your stay at BASTION LUXURY HOTEL and that you recommend us like an excellent choice in Cartagena de Indias. We will share your comments with our Staff and it will be very motivating for them. Thanks again and we look forward you soon return! Kind Regards, Ana María Azicri Gómez

10/10 - 훌륭해요

Marianne 님, Miami

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and the restaurant was delicious. Henry was the best waiter and went above and beyond. The staff provided impeccable service. I would definitely return and recommend this hotel to friends. The rooftop pool was an oasis, a real treat from the heat of Cartagena. Loved it!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jorge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente servicio del personal, siempre están atentos a las necesidades del huesped
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service was amazing. The restaurant is top tier.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Carlos

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Muy buena ubicacion
2024년 3월에 1박 숙박함
답변 제공: Bastión 님, 2024년 4월 10일
Estimado Sr. Carlos.Gracias por elegirnos y por compartir su experiencia.Para todos es motivo de satisfacción saber que la ubicación de nuestro hotel fue de su total agrado y le ayudó a disfrutar de la ciudad. Sus apreciaciones nos motivan a ser mejores.Esperamos que nos brinde la oportunidad de recibirlo en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 - 훌륭해요

Alfredo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very friendly and efficient personnel
2024년 3월에 1박 숙박함
답변 제공: Bastión 님, 2024년 4월 10일
Dear Mr. Alfredo.Thank you for choosing us and for taking the time to share your experience.We feel very happy to know that you enjoyed our beautiful facilities and oour customer service which made your stay a memorable one. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Kaylee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel! The staff were amazing, loved the rooftop pool. In a super convenient area to restaurants and bars. Very comfortable bed also and perfectly sized room.
2024년 3월에 2박 숙박함
답변 제공: Bastión 님, 2024년 3월 18일
Dear Mrs. Kaylee.Thank you for choosing us and for sharing your experience with this community.We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

olga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!! Beautiful, well decorated, staff is amazing and ready to help in any need! Rooms are beautiful and spacious, the restaurant on site is spectacular!! We love this boutique hotel!
2024년 2월에 2박 숙박함
답변 제공: Bastión 님, 2024년 2월 22일
Dear Mrs. Olga.Thank you for choosing us and for taking the time to share your experience.We feel very happy and proud to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your comments are our biggest motivation to become better and better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Joshua

2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Mena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Bastión 님, 2024년 2월 22일
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Leslie j gracz

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel with friendly staff and a great rooftop bar/pool area to cool off. Bed in room was very comfortable. Small fridge/ mini bar to store bottled water. Breakfast buffet every day was amazing
2024년 1월에 5박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Mrs. Gracz.Thank you for choosing us and for taking the time to share your experience.We feel very happy to know that you had a wonderful stay and that you enjoyed every part of our beautiful hotel and its services. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

arvydas

2024년 1월에 5박 숙박함

6/10 - 괜찮아요

A

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
There is a different credit card machine for American cards that most of the staff doesn't know how to use and only works some of the time, my husband thinks it's because they want cash so they make it difficult. Some of the food is okay salads, eggs were good. Don't eat the dairy tastes like it turned they don't refrigerate or chill the milk for coffee and it's 90 degrees out it tastes sour, avoid the beef it tasted like it had been left out gone bad we both spit it out couldn't eat it. There's a hilton next door that was safe to eat at. The shuttle service is just them calling a cab for you, which is risky because they're known to change the rate mid ride better off with an uber. Also pretty sure they water down the vodka my husband had 5 vodka sodas in the sun by the pool didn't feel a thing lol but how do you prove that. The front of the desk speaks English but that's it. And it's an indoor outdoor hotel so you may find a giant lizzard in your room like us. However it's still one of the nicest hotels in cartagena, clean and safe and the massages were great.
2024년 1월에 2박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Guest.Thank you for choosing us and for sharing your experience.For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers.We look forward to have the opportunity to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Outstanding stay
Beautiful facilities, ideal location, extraordinary service! Definately staying here again when I return to Cartegena.
2024년 1월에 1박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Mrs. Melissa.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Rafael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Mr. Rafael.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Paul

2024년 1월에 3박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Mr. Paul.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Blanca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is awesome. It is beautiful, staff is very friendly and professional. They offer a very good breakfast, buffet style and a la carte as well. The pool on the roof top is very nice to relax for a couple of hours or to cool down a bit. We have stayed here 4 times and it never disappoints.
2024년 1월에 2박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Mrs. Blanca.Thank you for choosing us and for taking the time to share your experience.It is with kindness and joy that we want to thank you for your amazing comments. We feel very happy to know that you enjoyed our services and facilities. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

8/10 - 좋아요

Duska

2023년 12월에 2박 숙박함
답변 제공: Bastión 님, 2024년 1월 31일
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Ausra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique experience with superb customer service and VIP treatment.
2023년 12월에 4박 숙박함
답변 제공: Bastión 님, 2024년 1월 4일
Dear Mr. Ausra.Thank you for choosing us and for sharing your experience.We feel very happy to know that you had a wonderful stay and that our cutomer service met all your expectations and went beyond to make your stay a memorable one. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Given this is a 5 star hotel. I would expect them to offer an area where tou can get showered if your room isn't ready. Apart from that everything was good
2023년 12월에 1박 숙박함
답변 제공: Bastión 님, 2024년 1월 4일
Dear Mrs. Maria.Thank you for choosing us and for sharing your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are happy to know that you enjoyed our beautiful hotel. Your comments are our motivation to become better.We look foirward to welcome you on your nest visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

8/10 - 좋아요

Wilson

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a lovey hotel with exceptional service!
2023년 11월에 1박 숙박함
답변 제공: Bastión 님, 2023년 12월 16일
Dear Mrs. Cynthia.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are very happy and proud to know that you had a wonderful stay. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Amadis 님, hialeah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent costumer service. Hector The concierge was veey helpful and all the staff in general was attentive and kind. The breakfasts was very goood, only setback was that the kitchen was a little slow, but the waiters tried hard to help
2023년 11월에 5박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Mr. Amadis.Thank you for choosing us and for taking the time to share your experince with this community.We are very happy to read your comments and to know that our customer service met all your expectations and made your stay a memorable one. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Marisol Cruces

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien
2023년 8월에 4박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Estimada Sra. Cruces.Gracias por elegirnos y por compartir su experiencia.Nos alegra mucho conocer sius apreciaciones y saber que logramos hacer de su visita a la ciudad y a nuestro hotel una linda experiencia. Sus comentarios nos motivan a ser mejores.Esperamos recibirla en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 - 훌륭해요

Zineb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 11월에 1박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Guest.Thank for choosing us and for sharing your experince.We are very happy to know that you had a wonderful experience and our customer service met all your expectations. Your comments are our biggest motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

HEATH

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful
2023년 11월에 5박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Guest.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Zineb

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick check in . Nice staff
2023년 11월에 1박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Guest.Thank you for choosing us and for sharing your experience with this community.We feel so happy to know that you enjoyed and loved every part of our beautiful hotel. For the entire team to have the opportunity to know about your experience is what give us the motivation to continue working hard and make people have a memorable experience.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast staff.
The breakfast was lovely but ordering from the menu took much to long time to get and was often not what we ordered, the staff was very friendly but not understanding English.
2023년 11월에 5박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Mrs. Christina.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the sarisfaction of all our guests, for this reason we are sorry for the inconveniences that you had to experience during our breakfast service. We take into account your comments in order to offer a better experience to our customers.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They went over board giving a great service
2023년 11월에 3박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Mr. Juan.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Liza E

2023년 10월에 4박 숙박함
답변 제공: Bastión 님, 2023년 12월 1일
Dear Mrs. Liza.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Thomas 님, Pompano Beach

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My second stay and still a success. Only tiny complaint is that at least half of the staff only spoke Spanish. Not a big deal but still posed a few challenges while ordering breakfast etc.
2023년 10월에 2박 숙박함
답변 제공: Bastión 님, 2023년 11월 1일
Dear Mr. Thomas.Thank you for chjoosing us and for taking the time to share your experience.For the most important is the satisfaction of our guests, for this reason we are very happy to know that you had a wonderful stay and enjoyed every part of our hotel. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another Great Stay at a Wonderful Hotel
I've been staying at the Bastion for over 3 years now and never do they disappoint. The hotel, the food, the quality of the room and the bed, the cleanliness, the service AND ESPECIALLY THE PEOPLE WHO WORK THERE area ok reasons why anyone looking to staying the walled city should stay here because you will not be disappointed
2023년 10월에 2박 숙박함
답변 제공: Bastión 님, 2023년 10월 27일
Dear Mr. Patrick.Thank you for choosing us and for taking the time to share your experience.For us the most iomportant is the wellness and the satisfaction of all our guests, for this reason we are very happy to know that you had a wonderful stay. Its been more than a pleasure for us to welcome you all these years.We are looking forward to welcome you on your next visit to the ity.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Derek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I will be back.
The staff was incredible. The service was just as good. The only imperfection was the gym.
2023년 10월에 1박 숙박함
답변 제공: Bastión 님, 2023년 10월 26일
Dear Mr. Derek.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Anca

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed staying at this property. They treat you like VIP. Excellent services, amazing breakfast with a variety of healthy options, live music in the evening, great food & presentation at the restaurant. Pool and roof top are really nice too. I think the staff at this place is really the best I’ve had in a long time! Definitely recommend it!
2023년 10월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Guest.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Deyanira 님, Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hospitality.
2023년 10월에 1박 숙박함
답변 제공: Bastión 님, 2023년 10월 18일
Dear Mrs. Deyanira.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Ebony

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THE Hotel to stay in Walled City
Excellent location. Beautiful hotel & attentive staff.
2023년 10월에 5박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mrs. Ebony.Thank you for choosing us and for atking the time to share your experience.We feel very happy to know that you had a wonderful saty and enjoyed every part of our beautiful hotel and its services. Your comments are our motivation to become better.We look forward to welome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

lidia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience. The staff members are friendly, attentive and professional. It was very hot when we arrived and they offered us comfortable waiting rooms while they checked us in. The included breakfast was incredible.
2023년 10월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mrs. Lidia.Thank you for choosing us and for taking the time to share your experience.We are very happy to read that you enjoyed our beautiful hotel and its services. Your comments are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Gabriel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in the heart of Cartagena old city. Close to everything. The one gripe is the bathroom door for the toilet is glass and does not extend to full height. There is also no fan meaning any dirty business is all over the room. Service and onsite restaurant is excellent though. Would stay again if i can get over the lack of any privacy with the toilet area.
2023년 10월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mr. Gabriel.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are happy to know that you enjoyed our hotel and its services. Your comments and recommendations are our motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this property! Beautiful and well maintained, staff was very attentive and courteous and a bountiful breakfast spread was provided daily. Would definitely stay here again and again.
2023년 10월에 6박 숙박함
답변 제공: Bastión 님, 2023년 10월 25일
Dear Mrs. Danielle.Thank you for choosing us and for taking the time to share your experience.For us the most important is the wellness and the satisfaction of all our guests, for this reason we are very happy to know that you had a wonderful stay.Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regeards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Deyanira 님, Lynn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service!
2023년 10월에 1박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mrs. Deyanira.Thank you for choosing us and for sharing your experience with this community.We feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Zoraida

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very personalized service and excellent accommodations. Looking forward to coming back ! Sandra the masseuse, was extraordinarily, she is a very valuable asset for the company, the concierge and from desk very helpful and went out there way to make our stay wonderful!!
2023년 10월에 1박 숙박함
답변 제공: Bastión 님, 2023년 10월 27일
Dear Mrs. Zoraida.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Jodie

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Exceptional!
Bastion is one of the best hotels! The location is perfect to walk everywhere in the walled city, close to the airport. Ther service is amazing and provided wonderful recommendations and assistance to excursions. Then there is the beauty of the hotel itself- the rooms are stunning, the rooftop has one of the best sunsets and overal the design is amazing. I would give it 10 stars!
2023년 9월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mrs. Jodie.Thank you for choosing us and for sharing your experience with this community.It is with joy and kindness that we want to thank you for such amazing review about your last stay with us. We feel so so proud to know that you enjoyed every part of our beautiful hotel, as it is the motivation to keep working hard to guarantee memorable experiences. Your satisfaction is our most valuable prize.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Beatriz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent customer service and the property is wonderful
2023년 9월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 27일
Dear Mrs. Beatriz.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

6/10 - 괜찮아요

Jennifer Rachelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The staff at this hotel was amazing. Management, on the other hand, were so inflexible, shortsighted, and deficient of basic customer service skills. Due to sudden severe storms, our flight was changed to to the following day. I immediately contacted the hotel! I was told by the hotel that Expedia had to make the adjustment on their end. However, Expedia could not adjust the hotel reservation due to how close the reservation was and so they contacted the hotel directly. The hotel denied the adjustment request. I booked two rooms that were not going to be occupied that included breakfasts that would not be eaten. During check out, I revisited the issue with them and at that point they told me that because Expedia didn’t “email” them, nothing could be done. I showed them the chat thread with Expedia and because I was bordering begging, I gave up on the back and forth. I’m right in front of you with documentation from Expedia of all my effort. So what purpose does an email serve? You can’t make up stipulations as you go. And when Expedia contacted you, why not tell them to send an email? It’s the lying that really took me over the edge. The fact that they were okay with me leaving their hotel unhappy and annoyed was so disappointing. No one was asking for a full credit but some adjustment would have demonstrated optimal customer service and a dedication to guest satisfaction. Also, leaky ceiling, mold covered ceiling, shower that wouldn’t drain
2023년 9월에 5박 숙박함
답변 제공: Bastión 님, 2023년 10월 27일
Dear Mrs. RachelleThank you for choosing us and for sharing your experience.For us the most important is the wellness and the entire satisfaction of all our guests, for this reason we want to thank you for letting us know about your experience because it helps us find those points where our service is affected in order to improve and guarantee memorable experiences to our customers.We look forward to have the opportunity to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Corey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wife and I stayed 3 nights and had an amazing stay. We arranged transportation with the hotel to and from the airport which was great because a lot of locals recommended to avoid a taking cabs. We had a king room which probably bass the best shower over used, you can fit a small car in it. Unfortunately the room next to us had some pipe burst or something and they did construction work in the middle of the night, but the hotel made it right and put us up in one of their master suites.. was unbelievable. Staff was helpful and friendly, location was quiet yet convenient to walk anywhere in walled city. Rooftop pool with bar service was amazing and views of the city rooftops where great, they even had kind of like a conservation deck point for better views and pictures.. We would stay here again!
답변 제공: Bastión 님, 2023년 10월 5일
Dear Mr. Corey.Thank you for choosing us and for sharing your experience with this community.For us the most important is the entire satisfaction of all our guests, for this reason we feel really happy to read such amazing review about your experience in our hotel, and to know that our customer service met all your expectations and went beyond to make your stay as especial as it was, it really is very motivating for us.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Shameeka

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was amazing perfect location, restaurants bars, shops felt super safe. all the stuff at the property was very attentive super sweet and nice would definitely recommend this hotel and definitely will be coming back.
2023년 9월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 5일
Dear Mrs. Shameeka.Thank you for choosing us and for taking the time to share your experience.We feel really happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your comments are our motivation to become better.We are looking forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

2/10 - 너무 별로예요

juan pablo

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Horrible haciendo el check in De verdad el peor que he tenido en años Nos mandaron para la última habitación el piso más bajo de todos
2023년 9월에 1박 숙박함
답변 제공: Bastión 님, 2023년 10월 5일
Estimado Sr. Juan Pablo.Gracias por elegirnos y por compartir su experiencia.Para nosotros lo más importante es el bienestar de nuestros huéspedes, por esta razón lamentamos mucho los inconvenientes que experimentó durante su estadía. Sus comentaros nos ayudan a buscar soluciones definitivas a nuestras falencias y así garantizar experiencias memorables a todo aquel que nos visita.Esperamos que nos brinde la oportunidad de recibirlos en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 - 훌륭해요

Luz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación... cerca de todo y lejos del ruido. El desayuno era delicioso y muy variado. El personal del restaurante es muy servicial, Pilar, Henry y Elizabeth son increíbles en su trabajo, al igual que el resto del personal. Lo que no nos gustó, fue el calor en el lobby del hotel.
2023년 9월에 5박 숙박함
답변 제공: Bastión 님, 2023년 10월 5일
Estimada Sra. Luz.Gracias por elegirnos y por compartir su experiencia con esta comunidad.Para todo el equipo es motivo de orgullo y felicidad saber que su estadía fue excelente y que disfrutó de cada uno de los servicios recibidos durante su estadía.Sus comentarios nos motivan a ser mejores.Esperamos tener el placer de recibirla en su próxima visita a la ciudad.Cordialmente,Ana María Azicri GómezGerente General

10/10 - 훌륭해요

Reina Jones Jaylen

2023년 9월에 4박 숙박함
답변 제공: Bastión 님, 2023년 10월 24일
Dear Mrs. Jones.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager

10/10 - 훌륭해요

Deidree

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay!
2023년 9월에 3박 숙박함
답변 제공: Bastión 님, 2023년 10월 5일
Dear Mrs. Deidree.Thank you for choosing us and for sharing your experience with this community.It is with kindness and joy that we want to thank you for your appreciations. We feel very happy to know that you had a wonderful stay and enjoyed every part of our beautiful hotel. Your appreciations are the motivation to become better.We look forward to welcome you on your next visit to the city.Kind regards,Ana María Azicri GómezGeneral Manager