실내 수영장

호텔 켄지 타워 여행 후기

5 out of 5
호텔 켄지 타워
Twin Center - Centre des Affaires, Boulevard Zerktouni, Casablanca

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 497개 이용 후기 중 207개" "
평점 8 - 좋아요. 497개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 497개 이용 후기 중 68개" "
평점 4 - 별로예요. 497개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 497개 이용 후기 중 22개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Max 님, Seoul

좋아요: 숙박 시설 상태 및 시설
시내 중심에 위치
호텔의 위치 및 시설은 만족스러우나, 전체적인 직원의 수준이 떨어짐 전반적인 직원 교육이 절실함 호텔의 위치 및 시설은 만족스러우나, 전체적인 직원의 수준이 떨어짐 전반적인 직원 교육이 절실함 호텔의 위치 및 시설은 만족스러우나, 전체적인 직원의 수준이 떨어짐 전반적인 직원 교육이 절실함 호텔의 위치 및 시설은 만족스러우나, 전체적인 직원의 수준이 떨어짐 전반적인 직원 교육이 절실함 호텔의 위치 및 시설은 만족스러우나, 전체적인 직원의 수준이 떨어짐 전반적인 직원 교육이 절실함

6/10 - 괜찮아요

Abdulmohsen

단체 여행
The room is not ready and not have like towel or clean good
2024년 2월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2024년 2월 5일
Dear guest,I hope this message finds you well. Firstly, I would like to express our sincere apologies for the inconvenience you experienced during your recent stay at Kenzi Tower Hotel in Casablanca.We deeply regret that your room was not ready upon your arrival, and we understand how frustrating this must have been for you. We take full responsibility for the oversight, and rest assured that we are taking steps to ensure such lapses do not occur in the future. Your feedback is crucial to our ongoing efforts to improve our services.Regarding the lack of towels and cleanliness in your room, we are genuinely sorry for falling short of your expectations. This is certainly not the standard of service we strive to provide to our valued guests. We are investigating this matter internally to identify the root cause and prevent it from happening again.In an effort to make amends, we would like to offer you a complimentary one-night stay during your next visit to Kenzi Tower Hotel. We understand that this gesture may not fully compensate for the inconvenience you experienced, but we hope it demonstrates our commitment to rectifying the situation and providing you with a more positive experience in the future.Please let us know if you plan to visit us again so that we can make the necessary arrangements for your complimentary stay. Your satisfaction is of the utmost importance to us, and we are dedicated to making things right.Once again, we apologize for any disruption to your stay, and we appreciate your understanding. If you have any further concerns or if there's anything else we can do to improve your perception of our hotel, please do not hesitate to reach out.Thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back to Kenzi Tower Hotel under more favorable circumstances.Best regards,

8/10 - 좋아요

jinane 님, Deols

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Emplacement / sécurité/ chambre très spacieuse
2024년 2월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2024년 2월 5일
Cher client,Nous tenons tout d'abord à vous remercier d'avoir choisi le Kenzi Tower Hotel pour votre séjour à Casablanca. Nous sommes ravis de lire votre avis positif et de constater que vous avez apprécié plusieurs aspects de votre expérience parmi nous.Nous sommes particulièrement enchantés que l'emplacement de l'hôtel ait répondu à vos attentes. Situé au cœur de Casablanca, le Kenzi Tower Hotel s'efforce de proposer un emplacement stratégique pour faciliter l'accès aux principaux sites touristiques de la ville. Nous sommes ravis que cela ait contribué à la réussite de votre séjour.La sécurité de nos clients est notre priorité absolue, et nous sommes heureux de constater que vous avez ressenti ce sentiment de sécurité tout au long de votre séjour. Notre équipe dévouée veille en permanence à garantir un environnement sûr et confortable pour tous nos clients.Nous sommes également ravis que la chambre spacieuse que nous offrons ait contribué à rendre votre séjour agréable. Nous mettons un point d'honneur à fournir un hébergement de qualité, et nous sommes ravis que cela ait été reflété dans votre expérience.Vos commentaires sont essentiels pour nous, car ils nous aident à maintenir et à améliorer constamment la qualité de nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochain passage à Casablanca.Merci encore de votre confiance.Bien cordialement,

10/10 - 훌륭해요

Hajes

2024년 1월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2024년 2월 9일
Dear valued guest,Thank you ever so much for taking the time to share your experience at Kenzi Tower Hotel following your recent stay in Casablanca. We are delighted to hear that you thoroughly enjoyed your time with us, and we sincerely appreciate your 5/5 rating!It's always our primary goal to ensure that each guest has a memorable and comfortable experience throughout their stay, and knowing that we've met your expectations brings us immense joy. Your feedback is invaluable to us, as it serves as a motivating factor for our team to continue delivering exceptional service.At Kenzi Tower Hotel, we strive to provide a perfect blend of luxury, comfort, and hospitality, and we are thrilled to learn that we succeeded in doing so during your visit. Our entire team works tirelessly to create a warm and welcoming atmosphere, and your positive feedback reaffirms that we're on the right track.We hope that your time in Casablanca was filled with unforgettable moments and that your stay at Kenzi Tower Hotel added to the overall enjoyment of your trip. Should your travels bring you back to our vibrant city, it would be an absolute pleasure to welcome you once again for another exceptional experience.Once again, thank you for choosing Kenzi Tower Hotel. We appreciate your patronage and look forward to the opportunity of hosting you again in the future.Warm regards,

10/10 - 훌륭해요

Issam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2024년 1월 18일
Cher client,Nous tenons à vous exprimer notre gratitude pour le temps que vous avez pris pour partager votre expérience suite à votre séjour au Kenzi Tower Hotel à Casablanca. Nous sommes ravis d'apprendre que vous avez attribué une note parfaite de 5/5 à notre hôtel.C'est un immense plaisir de savoir que vous avez apprécié votre séjour parmi nous. Notre équipe s'efforce continuellement de fournir un service exceptionnel et de créer des souvenirs mémorables pour nos précieux clients. Votre évaluation positive est une source de motivation pour nous, et elle confirme que nos efforts ont été couronnés de succès.Nous sommes ravis de constater que tous les aspects de votre expérience ont répondu à vos attentes. Si vous avez des commentaires spécifiques sur ce qui a contribué à rendre votre séjour si agréable, nous serions ravis de les entendre.Sachez que vous serez toujours le bienvenu au Kenzi Tower Hotel à Casablanca. Nous espérons avoir le plaisir de vous accueillir à nouveau pour un séjour tout aussi exceptionnel à l'avenir.Encore une fois, merci d'avoir choisi notre établissement et d'avoir partagé votre expérience. Votre satisfaction est notre priorité absolue.Cordialement,

10/10 - 훌륭해요

michael

2023년 12월에 4박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2024년 1월 16일
Cher client,Nous tenons à exprimer notre gratitude pour le temps que vous avez consacré à partager votre expérience au Kenzi Tower Hotel à Casablanca. Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes et que vous avez attribué une note parfaite de 5/5.Votre satisfaction est notre plus grande récompense, et c'est un plaisir de savoir que vous avez apprécié les services et les installations de notre hôtel. Nous mettons tout en œuvre pour offrir à nos clients une expérience mémorable, et vos commentaires positifs sont une source d'encouragement pour toute notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochain séjour à Casablanca. Encore une fois, merci d'avoir choisi le Kenzi Tower Hotel, et nous sommes impatients de vous accueillir à nouveau très bientôt.Cordialement,

10/10 - 훌륭해요

Dias

좋아요: 편의 시설/서비스
답변 제공: Katia BITTON Directrice Générale 님, 2024년 2월 12일
Cher client,Nous vous remercions infiniment d'avoir pris le temps de partager votre expérience après votre séjour au Kenzi Tower Hotel à Casablanca. Nous sommes absolument ravis d'apprendre que vous avez passé un séjour exceptionnel parmi nous et que vous avez attribué une note parfaite de 5/5 à notre hôtel.Votre satisfaction est notre plus grande récompense, et nous sommes ravis de savoir que nous avons pu répondre à toutes vos attentes et même les dépasser. Votre évaluation positive signifie beaucoup pour nous et nous encourage à continuer à offrir un service de qualité supérieure à tous nos clients.Nous sommes particulièrement heureux d'apprendre que vous avez apprécié divers aspects de votre séjour, que ce soit notre emplacement idéal, la qualité de notre service, la propreté de nos chambres ou encore notre personnel attentionné. Nous nous efforçons constamment de fournir une expérience mémorable à chacun de nos clients et vos commentaires nous encouragent à poursuivre nos efforts.Nous espérons avoir l'opportunité de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochaine visite à Casablanca. Nous sommes impatients de vous offrir une expérience tout aussi merveilleuse, voire meilleure, lors de votre prochain séjour parmi nous.Encore une fois, un grand merci pour votre aimable commentaire et votre confiance en notre établissement.Au plaisir de vous revoir bientôt !Cordialement,

8/10 - 좋아요

haidar

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 12월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2024년 1월 3일
Cher client,Nous tenons tout d'abord à vous remercier d'avoir choisi le Kenzi Tower Hotel pour votre séjour et pour avoir pris le temps de partager votre expérience. Nous sommes ravis de constater que votre séjour a été globalement satisfaisant et que vous avez attribué une note de 4/5 à notre établissement.Votre avis est d'une importance capitale pour nous, car il nous permet d'améliorer constamment nos services et de nous assurer que nos clients passent des moments inoubliables parmi nous. Nous sommes heureux que vous ayez apprécié divers aspects de votre séjour.Cependant, nous sommes également conscients que la perfection n'est jamais atteinte, et c'est pourquoi nous serions reconnaissants de connaître les points sur lesquels nous pourrions nous améliorer. Vos commentaires détaillés nous aideraient à mieux cibler nos efforts d'amélioration afin de garantir une expérience exceptionnelle à nos clients.Nous espérons avoir le plaisir de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochain séjour à [ville]. Nous mettons tout en œuvre pour surpasser vos attentes et offrir un service irréprochable.Merci encore de nous avoir fait part de votre expérience, et à bientôt parmi nous !Cordialement,

6/10 - 괜찮아요

Dean 님, Cardiff

좋아요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2024년 1월 3일
Dear guest,Thank you for taking the time to share your feedback following your recent stay at the Kenzi Tower Hotel. We sincerely appreciate your choice to stay with us and your honest evaluation of your experience.We are pleased to see that there were aspects of your stay that you enjoyed, and we are grateful for the positive rating of 3/5. However, we also acknowledge that there were areas where we fell short of your expectations. Your insights are invaluable to us as we continually strive to enhance the quality of our services.We would be grateful if you could provide more details about the aspects that you feel need improvement. Your specific comments will help us address any shortcomings and make necessary adjustments to ensure a more satisfying experience for our guests in the future.We genuinely value your input, and we want to assure you that your concerns will be taken seriously. Our team is committed to delivering exceptional service, and we will use your feedback to refine our offerings.We hope that you will consider staying with us again in the future, giving us another opportunity to provide you with an improved and memorable experience.Thank you once again for choosing the Kenzi Tower Hotel, and we look forward to the possibility of welcoming you back.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
We enjoyed our stay in a spacious, immaculately clean room that offered a pleasant ambiance. The lunch buffet was a delightful experience, featuring an extensive array of food options. Additionally, the front desk staff were both helpful and cordial, enhancing our overall experience.
2023년 12월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 12월 21일
Dear guest,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay at Kenzi Tower Hotel.It's wonderful to know that you found your room spacious and impeccably clean, creating a pleasant ambiance for your stay. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We are also thrilled that you had a delightful experience with our lunch buffet. Our team works hard to provide a diverse and delicious array of food options, and it's rewarding to hear that it contributed to your overall satisfaction.Moreover, we appreciate your kind words about our front desk staff. Providing helpful and cordial service is a priority for us, and it's fantastic to hear that our team enhanced your overall experience.Your feedback is invaluable to us, and we hope to have the pleasure of welcoming you back to Kenzi Tower Hotel in the future. If there's anything specific you would like to share or if you have any suggestions for improvement, please feel free to let us know.Once again, thank you for choosing Kenzi Tower Hotel, and we look forward to hosting you again soon.Best regards,

10/10 - 훌륭해요

michael

답변 제공: Katia BITTON General Manager 님, 2024년 2월 5일
Dear guest,We would like to extend our heartfelt gratitude for taking the time to share your wonderful 5/5 review following your recent stay at Kenzi Tower Hotel in Casablanca. It was truly a pleasure to have you as our guest, and we are thrilled to learn that your experience with us exceeded your expectations.Your positive feedback is immensely rewarding for our entire team, as we continuously strive to provide exceptional service and memorable moments for our guests. Knowing that we have contributed to a fantastic experience during your time with us brings us great joy.We are delighted to hear that you found our hotel worthy of a perfect rating. Our team is dedicated to ensuring that every aspect of your stay is impeccable, from the quality of our accommodations to the level of service provided.Should your travels bring you back to Casablanca, we would be honored to welcome you once again to Kenzi Tower Hotel. If there are any specific aspects of your stay that stood out to you or any suggestions you may have for further improvement, we would love to hear them.Once again, thank you for choosing Kenzi Tower Hotel. Your feedback is invaluable, and we look forward to the opportunity to host you again in the future.Best regards,

8/10 - 좋아요

Mohamed 님, new york

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is amazing and manger upgraded me with very nice room sea view Very warm hospitality Hotel also very nice
2023년 12월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 12월 15일
Dear valued guest,Thank you for taking the time to share your feedback following your recent stay at Kenzi Tower Hotel. We are thrilled to hear that you had a positive experience and that you enjoyed the warm hospitality extended by our staff.It's wonderful to know that our team's efforts, including the manager's thoughtful upgrade to a sea-view room, contributed to making your stay special. We are delighted that you found the hotel to be very nice.At Kenzi Tower Hotel, we strive to provide exceptional service and create memorable moments for our guests. Your kind words are truly appreciated and motivate us to continue delivering outstanding experiences.We look forward to the pleasure of welcoming you back in the future and ensuring another enjoyable stay.Warm regards,

8/10 - 좋아요

Kahina

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Une télé intelligente, aurait été une bonne idée. Aussi, j'aurais voulu avoir une petite barre de savon. Une piscine chauffée aurait été le fun aussi.
2023년 12월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 12월 15일
Cher client,Nous vous remercions sincèrement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Votre avis est précieux pour nous, et nous sommes ravis que vous ayez choisi notre établissement pour votre séjour.Nous avons bien pris note de vos commentaires constructifs, et nous tenons à vous assurer que nous les prenons très au sérieux. Vos suggestions sont importantes pour nous aider à améliorer constamment notre offre et à mieux répondre aux attentes de nos clients.Concernant la télévision, nous comprenons l'importance d'avoir une expérience de divertissement optimale, et nous prenons en considération votre suggestion d'intégrer des télévisions intelligentes dans nos chambres. Nous allons étudier la possibilité de mettre en place cette amélioration dans un avenir proche.En ce qui concerne la barre de savon, nous nous excusons sincèrement pour cet oubli. Nous sommes désolés que cet aspect ait affecté votre confort. Nous allons renforcer nos procédures afin de garantir la présence de tous les équipements nécessaires dans chaque chambre.Par ailleurs, nous comprenons l'importance d'une piscine chauffée pour une expérience plus agréable, et nous allons évaluer la faisabilité d'introduire cette option pour nos clients.Nous tenons à vous assurer que nous prenons toutes les mesures nécessaires pour garantir une expérience exceptionnelle à nos clients, et vos commentaires nous aident à identifier les domaines où des améliorations sont nécessaires.Nous espérons avoir l'opportunité de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochain séjour, et nous nous engageons à faire de votre expérience un moment inoubliable.Cordialement,

10/10 - 훌륭해요

Martina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel
2023년 11월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 11월 28일
Dear guest,Thank you so much for taking the time to share your positive feedback about your recent stay at Kenzi Tower Hotel. We are delighted to hear that you had a great experience and gave us a perfect 5/5 rating!It's truly rewarding for our team to know that you enjoyed your time with us. We strive to provide exceptional service and create memorable experiences for our guests, and it's wonderful to see that we succeeded during your stay.Your kind words motivate us to continue delivering the highest level of hospitality. We appreciate your recognition of our efforts and are thrilled that you had a positive impression of our hotel.We look forward to welcoming you back to Kenzi Tower Hotel in the future. If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. Your insights are invaluable as we continually work to enhance the guest experience.Once again, thank you for choosing Kenzi Tower Hotel. We are grateful for your patronage and hope to have the pleasure of hosting you again soon.Best regards,

8/10 - 좋아요

Babacar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mention speciale a FATIMA femme de chambre 2506 qui est tres attentionée et serviable
2023년 11월에 3박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 11월 28일
Cher client,Nous tenons tout d'abord à vous exprimer notre gratitude pour le temps que vous avez pris pour partager votre expérience récente au Kenzi Tower Hotel. Nous sommes ravis d'apprendre que votre séjour a été à la hauteur de vos attentes, et nous vous sommes reconnaissants pour la mention spéciale accordée à notre femme de chambre Fatima.C'est une grande source de fierté pour nous de savoir que le service exceptionnel de Fatima a contribué à rendre votre séjour encore plus agréable. Nous nous efforçons constamment d'offrir un service personnalisé et attentionné, et nous sommes enchantés que vous ayez pu le ressentir à travers l'attention et l'aide de Fatima.Nous ne manquerons pas de transmettre vos éloges à Fatima et à toute l'équipe. Votre reconnaissance est une motivation supplémentaire pour maintenir nos standards élevés de service à la clientèle.Nous espérons avoir le plaisir de vous accueillir à nouveau au Kenzi Tower Hotel lors de vos prochaines visites. N'hésitez pas à nous faire part de vos préférences pour que nous puissions rendre votre prochain séjour encore plus mémorable.Encore une fois, merci de choisir le Kenzi Tower Hotel.Bien à vous,

8/10 - 좋아요

Lucia 님, Los Alamitos

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
VIP service wasn’t accessible. I was sent to CUST relation, and was offered a bottle wine personally but never show up.
2023년 11월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 11월 16일
Dear Guest,I hope this message finds you well. Firstly, allow me to extend my sincerest apologies for the less-than-exceptional experience you had with our VIP service. Your feedback is invaluable to us, and we deeply regret any inconvenience caused.I understand that you were redirected to our Customer Relations team and, unfortunately, the promised bottle of wine was not delivered as expected. I want to assure you that this is not the level of service we aim to provide, and we are committed to addressing and rectifying the situation promptly.We take your concerns seriously, and we are currently investigating the lapse in communication that led to the oversight. Our goal is to ensure that such incidents are not repeated in the future, and we are implementing measures to enhance our service delivery.As a gesture of goodwill, I would like to personally ensure that you receive the promised bottle of wine. Please provide me with your preferred delivery details, and we will expedite the process to make amends for this oversight.Once again, I apologize for any frustration or disappointment this may have caused. We value your patronage and would like the opportunity to restore your faith in our services.Thank you for bringing this matter to our attention, and I appreciate your understanding as we work to address it promptly.Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 11월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 11월 14일
Cher client,Nous vous remercions sincèrement d'avoir pris le temps de partager votre évaluation suite à votre séjour au Kenzi Tower Hotel. Nous sommes ravis que vous ayez choisi notre établissement pour votre expérience à [ville].Nous sommes ravis de constater que votre séjour a été globalement positif avec une note de 6/10. Votre avis est très important pour nous, car il nous permet de comprendre les aspects que nous pouvons améliorer pour offrir une expérience encore meilleure à nos clients.Si vous avez des commentaires spécifiques sur les points qui ont contribué à cette évaluation, nous serions reconnaissants que vous nous les partagiez. Cela nous aidera à cibler nos efforts d'amélioration de manière plus précise.Nous espérons avoir l'opportunité de vous accueillir à nouveau au Kenzi Tower Hotel, afin de dépasser vos attentes et de vous offrir une expérience mémorable.Merci encore pour votre retour constructif.Cordialement,

10/10 - 훌륭해요

Jalal M

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 11월 13일
Cher Mr Jalal,Un immense merci pour votre évaluation exceptionnelle de notre hôtel ! Nous sommes ravis de lire que votre séjour parmi nous a été à la hauteur de vos attentes, et que vous avez attribué une note parfaite de 10/10. C'est pour nous une source de grande fierté de savoir que nous avons contribué à rendre votre expérience mémorable.Votre satisfaction est notre plus grande récompense, et nous sommes reconnaissants que vous ayez pris le temps de partager votre expérience positive. Notre équipe met tout en œuvre pour offrir un service de qualité et créer une atmosphère chaleureuse et accueillante.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite. N'hésitez pas à nous contacter directement si vous avez des demandes spécifiques pour rendre votre séjour encore plus agréable.Merci encore pour votre confiance et vos commentaires positifs. Nous sommes impatients de vous accueillir à nouveau parmi nous.Bien cordialement,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Sky bar fermé et baies vitrées très inconfortables
Malgré l'espace de la chambre/salle de bain , et qualité du lit, nous avons été très déçu de ne pouvoir profiter de la vue panoramique à cause du type de verre des baies vitrées. Voir photo. L'une des raisons de notre réservation était de pouvoir profiter du sky bar, mais on apprend à notre arrivée qu'il était fermé, contrairement à ce qui était annoncé lors de la réservation. Une grande déception.
2023년 11월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 11월 7일
Cher client,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous, et nous sommes sincèrement désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attentes.Nous sommes ravis de savoir que vous avez apprécié l'espace de votre chambre, la qualité du lit, et nous tenons à vous présenter nos excuses pour les désagréments que vous avez rencontrés concernant la vue panoramique. Nous comprenons combien une vue imprenable est importante pour rendre un séjour mémorable, et nous allons certainement examiner la situation pour améliorer la transparence et l'information fournie à nos clients à l'avenir.De plus, nous regrettons profondément que vous n’étiez pas informé que le sky bar ait été fermé pour rénovation, cela ne correspond pas du tout à notre standard de service, et nous comprenons votre déception à ce sujet. Nous allons prendre des mesures pour garantir que de telles situations ne se reproduisent plus, et nous nous excusons pour l'inconvénient que cela a pu causer.Nous apprécions votre feedback car il nous aide à nous améliorer continuellement. Nous espérons que vous nous donnerez une autre chance de vous offrir une expérience plus agréable lors de votre prochain séjour. Si vous avez d'autres préoccupations ou des questions, n'hésitez pas à nous contacter directement.Encore une fois, nous nous excusons pour les désagréments que vous avez rencontrés, et nous vous remercions de votre compréhension.Cordialement,

2/10 - 너무 별로예요

Alnezi r

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Not the best option
Service is not the best. Breakfast no variety. Reception staff are not welcoming with big egos. Rooms are old. Toilet is very high from the ground and tilted
2023년 10월에 4박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 10월 31일
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent experience at our establishment. We are deeply concerned to hear about your less than satisfactory stay and would like to extend our apologies for the inconveniences you encountered.We regret that you found our service to be lacking and the breakfast options to be limited. Your feedback is essential in helping us improve, and we will certainly review our breakfast offerings and the service provided to ensure a more enjoyable experience for our guests.It is also disappointing to learn that our reception staff did not meet your expectations in terms of friendliness. We will address this issue with our team and work towards ensuring a more welcoming and customer-focused approach.As for the condition of our rooms and the toilet height, we appreciate your feedback and will take this into consideration for future improvements.We genuinely value your comments and hope you will consider giving us another opportunity to provide you with an enhanced experience. We are committed to making the necessary changes to meet your expectations in the future.Once again, we apologize for your recent experience, and thank you for your valuable feedback.Sincerely,

8/10 - 좋아요

Ahmad Ly

2023년 10월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 11월 20일
Cher client,Nous tenons tout d'abord à vous exprimer notre gratitude pour le temps que vous avez pris pour partager votre expérience au Kenzi Tower Hotel. Nous sommes ravis de savoir que votre séjour a été globalement satisfaisant, et nous apprécions sincèrement votre évaluation de 4/5.C'est un plaisir de lire que notre hôtel a su répondre à vos attentes, et nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Vos commentaires sont précieux pour nous, car ils nous aident à maintenir et à améliorer constamment la qualité de nos services.Si vous avez des suggestions spécifiques sur la manière dont nous pourrions améliorer votre expérience à l'avenir, n'hésitez pas à nous les faire savoir. Nous sommes déterminés à offrir un service exceptionnel, et vos retours sont essentiels pour nous aider à atteindre cet objectif.Nous espérons avoir le plaisir de vous accueillir à nouveau au Kenzi Tower Hotel lors de votre prochain séjour. Nous sommes impatients de vous offrir une expérience encore plus mémorable.Merci encore pour votre séjour parmi nous et pour vos aimables paroles.Bien à vous,

6/10 - 괜찮아요

Josee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Apprécié: sécurité et le service Déplu: trop de monde
2023년 10월에 7박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 10월 23일
Cher client,Nous tenons tout d'abord à vous remercier d'avoir pris le temps de partager votre avis sur votre récente expérience avec nous. Votre retour est essentiel pour améliorer constamment nos services.Nous sommes ravis de savoir que vous avez apprécié la sécurité et le service que nous offrons. La sécurité de nos clients est notre priorité absolue, et nous mettons en place des mesures strictes pour garantir que vous puissiez profiter de votre expérience en toute sérénité. Quant à notre service, nous nous efforçons toujours de fournir un accueil chaleureux et un accompagnement de qualité à tous nos clients.Nous comprenons cependant votre préoccupation concernant l'affluence. Nous travaillons constamment pour trouver un équilibre entre offrir un espace accueillant et la satisfaction de nos clients, et nous prenons en compte vos commentaires pour continuer à améliorer notre capacité d'accueil.Votre satisfaction est notre priorité, et nous sommes reconnaissants que vous ayez choisi de partager votre expérience avec nous. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt et de continuer à vous offrir des moments inoubliables.Cordialement,

4/10 - 별로예요

Victor

2023년 10월에 3박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 10월 19일
Cher client,Nous tenons à vous remercier d'avoir pris le temps de partager votre avis avec nous, même s'il indique une évaluation de 4/10, ce qui signifie que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons chaque retour au sérieux et nous nous excusons sincèrement si votre séjour n'a pas été satisfaisant.Nous aimerions entendre davantage de détails sur ce qui ne s'est pas déroulé comme prévu pendant votre séjour. Vos commentaires sont essentiels pour nous aider à identifier les domaines qui nécessitent des améliorations.Sachez que nous sommes déterminés à offrir un service de qualité exceptionnelle, et nous prenons en considération vos commentaires pour apporter des changements positifs.Nous espérons que vous nous donnerez une autre opportunité de vous accueillir dans le futur et de vous offrir une expérience qui soit en accord avec nos normes de qualité. Si vous avez des besoins particuliers ou des suggestions, n'hésitez pas à nous contacter.Nous vous remercions à nouveau d'avoir partagé vos commentaires, et nous espérons regagner votre confiance.Cordialement,

10/10 - 훌륭해요

Launise

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the best
2023년 10월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 10월 9일
Dear valued guest,Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are thrilled to hear that you consider us the best hotel.Your feedback means the world to us, and we are truly honored that you had such a fantastic experience during your stay with us. Our team is dedicated to providing exceptional service, and your glowing review is a testament to their hard work and commitment.If you ever have any additional comments or plan to visit us again in the future, please don't hesitate to reach out. We would love to welcome you back and ensure that your next visit is just as exceptional, if not even better.Once again, thank you so much for your feedback and support. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again soon.Warm regards,

10/10 - 훌륭해요

Peter John

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately the roof-top bar/restaurant was closed for renovation. We were hoping for unobstructed views of the city.
2023년 9월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 10월 4일
Dear Guest,Thank you for taking the time to share your feedback regarding your recent visit to our hotel. We genuinely appreciate your input and apologize for any inconvenience you may have experienced during your stay.We understand how disappointing it can be when a much-anticipated amenity, like our roof-top bar/restaurant, is closed for renovation. We sincerely apologize for any inconvenience this may have caused, especially if you were looking forward to enjoying unobstructed views of the city from that vantage point.Renovations are crucial for ensuring that our facilities remain in top condition, but we understand that they can disrupt the guest experience. Your comments have been duly noted, and we will take them into consideration as we plan future renovation projects to minimize any inconvenience to our valued guests.In the meantime, we would like to offer our sincere apologies for falling short of your expectations on this occasion. We hope that you will consider staying with us again in the future when our rooftop bar/restaurant is fully operational, and we can provide you with the exceptional experience you deserve.If you decide to return, please do not hesitate to contact us directly, and we will make every effort to ensure that your next visit is a truly memorable one.Once again, thank you for sharing your feedback, and we appreciate your understanding.Warm regards,

10/10 - 훌륭해요

mehdi

2023년 9월에 4박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 10월 4일
Cher client,Nous tenons à vous exprimer notre profonde gratitude pour la note de 10 sur 10 que vous avez laissé à propos de votre récent séjour à notre hôtel. Nous sommes ravis d'apprendre que votre expérience parmi nous a été exceptionnelle et que vous avez apprécié tous les aspects de votre séjour. C'est notre objectif ultime de vous offrir un service de qualité, un confort optimal et une atmosphère chaleureuse, et nous sommes ravis que nous ayons pu répondre à vos attentes.Votre satisfaction est notre plus grande récompense, et nous espérons avoir le privilège de vous accueillir à nouveau lors de votre prochaine visite. Nous continuerons à nous efforcer de maintenir notre niveau de service à la hauteur de vos attentes.N'hésitez pas à nous contacter si vous avez des demandes spéciales pour votre prochain séjour, nous serons ravis de vous assister. Encore une fois, merci d'avoir choisi notre hôtel, et nous attendons avec impatience de vous accueillir à nouveau.Cordialement,

8/10 - 좋아요

Flordeliza

단체 여행
좋아요: 청결 상태
We enjoyed the big room and a connecting room. The AC was not working, and the lights turned off by itself with the card inserted, no power for about 30 min. I went down to rerun the card, it’s very inconvenient to keep calling maintenance to fix the AC and open the safe. Please fix those problems.
2023년 9월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 9월 25일
Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate your comments and are committed to improving our services based on your input.We are pleased to hear that you enjoyed the spaciousness of your room and the convenience of the connecting room. However, we sincerely apologize for the inconveniences you experienced with the air conditioning and the power issues during your stay.We understand that a malfunctioning AC can be quite frustrating, and we apologize for any discomfort it may have caused you. Rest assured that we take your comments seriously, and we will work diligently to address these issues promptly. Our maintenance team will be looking into the AC and the power supply to ensure that such problems do not occur in the future.We understand that having to call maintenance multiple times can be inconvenient, and we are committed to streamlining our processes to make your stay more comfortable. We will also ensure that our staff is trained to handle such situations more efficiently in the future.Once again, we apologize for the inconveniences you faced during your stay, and we appreciate your valuable feedback. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future, providing you with a more pleasant experience.If you have any further comments or suggestions, please feel free to reach out to us. We value your input and will use it to make improvements.Thank you for choosing our hotel, and we look forward to serving you better in the future.Sincerely,

6/10 - 괜찮아요

Andrew

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The bathroom door lock was broken, trapping my friend inside the bathroom. We had to call reception to get it sorted. When the repairman came, he recognised the issue immediately and fixed it - meaning that it has definitely happened before and the hotel has not fixed it or put warning signs. Imagine if you were a solo traveller! Reception did not try to make it right either. Aside from that, the hotel is quite nice and is in a great location.
2023년 9월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 9월 25일
Cher client,Merci d'avoir pris le temps de partager avec nous votre retour concernant votre récent séjour. Nous sommes ravis d'apprendre que vous avez apprécié la chambre spacieuse et la commodité d'avoir une chambre communicante. Votre satisfaction est importante pour nous et nous apprécions vos commentaires francs.Cependant, nous nous excusons sincèrement pour les désagréments que vous avez rencontrés lors de votre séjour, notamment au niveau de la climatisation et des lumières. Il est décourageant d'apprendre que le secteur ne fonctionnait pas correctement et que vous avez subi une interruption de courant en raison du système inséré par carte. Nous comprenons à quel point cela peut être frustrant et nous sommes sincèrement désolés pour tout inconfort que cela a pu vous causer.Soyez assuré que nous prenons vos commentaires au sérieux et que nous résoudrons ces problèmes dans les plus brefs délais. Notre équipe de maintenance enquêtera sur les problèmes de climatisation pour s'assurer que de telles situations ne se reproduisent pas. De plus, nous examinerons le système de cartes pour éviter toute perturbation supplémentaire du confort de nos clients.Nous apprécions votre patience et votre compréhension face à ces problèmes pendant votre séjour, et nous nous engageons à améliorer nos services en fonction de votre précieuse contribution. Si jamais vous décidez de séjourner à nouveau chez nous, nous ferons tout notre possible pour vous offrir une expérience sans faille.Encore une fois, merci d'avoir choisi notre hôtel et nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour un séjour bien amélioré.Respectueusement,

10/10 - 훌륭해요

Edward J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel
2023년 9월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 9월 25일
Cher client,Nous tenons à vous remercier chaleureusement d'avoir pris le temps de laisser cet avis positif sur notre hôtel. Votre satisfaction est notre priorité absolue, et nous sommes ravis de constater que votre séjour parmi nous a été excellent.Nous nous efforçons constamment de fournir à nos clients un service de qualité exceptionnelle et une expérience mémorable, et vos commentaires nous encouragent à continuer dans cette voie.Si vous avez des suggestions ou des commentaires supplémentaires à partager, n'hésitez pas à nous les faire parvenir. Votre avis nous aide à nous améliorer continuellement pour mieux vous servir.Nous espérons sincèrement avoir le plaisir de vous accueillir à nouveau à l'avenir pour un autre séjour exceptionnel à notre hôtel. En attendant, nous vous souhaitons de merveilleux voyages et expériences à venir.Bien cordialement,

10/10 - 훌륭해요

Edward J

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel in great condition. The sky bar was under renovation but other than that, it was perfectly
2023년 9월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 9월 25일
Dear valued guest,Thank you for taking the time to leave a review about your recent stay with us. We are delighted to hear that you found our hotel beautiful and in great condition. Your positive feedback is truly appreciated.We apologize for any inconvenience you may have experienced with our sky bar being under renovation during your visit. We understand the importance of all our amenities to our guests, and we regret that this aspect of your stay did not meet your expectations. Please know that we are constantly striving to improve and enhance our facilities to provide an even better experience for our guests.We are pleased to learn that, apart from this, your stay was enjoyable and met your expectations. Your satisfaction is important to us, and we hope that you will consider returning to experience our fully renovated sky bar in the future.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay.Warm regards,

6/10 - 괜찮아요

Abdulrahman

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 9월 18일
Cher client,Je vous remercie vivement d'avoir pris le temps de nous donner votre sentiment sur votre dernier séjour parmi nous et je vous invite à nous donner plus de détail sur votre expérience à l’adresse suivante : guestrelationkt@kenzi-hotels.com J’espère que vous nous donnerez l’opportunité de vous accueillir de nouveau parmi nous et d’anticiper vos attentes,Respectueusement,

8/10 - 좋아요

Jongtae

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
everything was good but the property was quite old.
2023년 9월에 3박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 9월 16일
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel.We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We also took note of your constructive remark which will help us to improve our level of service and we are deeply sorry for the shortcomings you have raised. We do sincerely apologize for the inconvenience you went through. We look forward to welcoming you in the near future. Kind Regards,

10/10 - 훌륭해요

Kevin Abraham

2023년 9월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 10월 4일
Dear guest,Thank you so much for taking the time to leave us a wonderful 5 out of 5 rating for your recent stay at our hotel. Your feedback means the world to us, and we're thrilled to hear about your excellent experience.We're delighted that you had such a positive stay and that we met or exceeded your expectations in every aspect. Providing top-notch service, comfort, and a memorable atmosphere is what we strive for, and we're delighted that we succeeded during your visit.Your satisfaction is our greatest reward, and we look forward to the opportunity of hosting you again in the future. If you have any special requests or preferences for your next stay, please don't hesitate to reach out to us. We'll do our utmost to ensure your next visit is as perfect as this one.Once again, thank you for choosing our hotel, and we can't wait to welcome you back.Best regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
One night only
We only stayed for one night, so in that sense it was decent and comfortable. Had we done an extended stay in Casablanca, I'm not sure I would've chosen it. The room views are nice (we were on a higher floor), and the room itself was spacious, but I felt as though the interior needed a little bit of a facelift; you could tell they hadn't renovated or made any updates since it opened, which was in 2009. It also felt as though housekeeping perhaps wasn't as thorough as they should be. We had some cleanliness issues as mentioned above, but the upside was that this was promptly resolved by housekeeping with a request at the front desk. We also found the doormen/porters to be excellent, so the service is very good. We didn't have the breakfast there or eat/drink at any of the on-site restaurants/bars, so can't comment on that. As for location - it depends on what you want out of your stay. It's downtown, in more of in a residential/shopping area of the city and close to a lot of little cafés, so very safe and walkable - but not as close to spots you may want to check out as a tourist. (You would definitely have to take a taxi.)
2023년 9월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 9월 7일
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel.We are delighted to read that our services and facilities met your approval and that you enjoyed your stay with us. We will share your positive comments with our team members who take pride in delivering a high level of service.We also took note of your constructive remarks which will help us to improve our level of service, and we are deeply sorry for the shortcomings you have raised, we do sincerely apologize for the inconvenience you went through.I do sincerely hope that you will give us the opportunity to welcome you back for your next visit to Casablanca.Best Regards,

10/10 - 훌륭해요

Imene

2023년 8월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 9월 16일
Chère cliente,Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous. Bien à vous

10/10 - 훌륭해요

Sulianna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here are remarkable. Top notch, above and beyond hospitality. The concierge‘s were fantastic. We had the opportunity to meet the hotel manager. He was delightful. Every staff member we engages with was just wonderful. We highly recommend this hotel. We will certainly stay again on our next visit.
2023년 8월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 8월 28일
Dear M. Suliana,Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel. We are delighted to know that our services and facilities met your approval and that you enjoyed your stay with us. We will share your positive comments with our team members who take pride in delivering a high level of service as well as your remark about the the sewege system. We look forward to welcoming you in the near future. Best Regards,

10/10 - 훌륭해요

Armand

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 8월 25일
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel. We are delighted to know that our services and facilities met your approval and that you enjoyed your stay with us. . We look forward to welcoming you in the near future. Best Regards,

10/10 - 훌륭해요

rachid

2023년 8월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 8월 28일
Chèr Mr Rachid, Nous vous remercions d'avoir pris le temps de nous faire part de vos impressions concernant votre récent séjour parmi nous, Nous sommes heureux d';apprendre que votre séjour parmi nous fut une réussite. Espérant vous accueillir de nouveau prochainement, Cordiales salutations,

8/10 - 좋아요

Jennifer

2023년 7월에 2박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 8월 4일
Dear guest,Thank you for taking the time to share your experience at the Kenzi Tower Hotel.we look forward to welcoming you back shortlyBest Regards

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotels Ive stayed of any in my life. I would highly recommend it to anybody traveling to Casablanca.
2023년 7월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 7월 28일
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel.We are delighted to know that our services and facilities met your approval and that you enjoyed your stay with us. We will share your positive comments with our team members who take pride in delivering a high level of serviceWe look forward to welcoming you in the near future. Best Regards,Katia BITTONGeneral Manager

10/10 - 훌륭해요

Luckner

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 8월 25일
Dear Guest, Thank you for having taken the time to share your recent stay at the Kenzi Tower Hotel. We are delighted to know that our services and facilities met your approval and that you enjoyed your stay with us. We look forward to welcoming you in the near future. Best Regards,

8/10 - 좋아요

Mohamed Tarek

2023년 7월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 7월 13일
Cher Monsieur, Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous. Bien à vous

10/10 - 훌륭해요

Nassim

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Très bonne expérience Le personnel est très disponible Mention particulière à la dame de ménage Madame Fatiha du 24eme étage qui prenait soin de nous comme ses propres invités
답변 제공: Katia BITTON General Manager 님, 2023년 7월 7일
Cher Client, Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous. Bien à vousKatia BITTON Directrice Générale

10/10 - 훌륭해요

Assia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 7월 7일
Cher Client, Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous.Bien à vousKatia BITTONDirectrice Générale

6/10 - 괜찮아요

Mohamed Amine

2023년 6월에 4박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 7월 7일
Dear Sir, Thank you for taking the time to share your impressions from your experience at the Kenzi Tower Hotel. We have noted your remark and we ask you to give us more details at the following address: guestrelationkt@kenzi-hotels.com. We look forward to welcoming you back shortly.Best regards

10/10 - 훌륭해요

Hakam

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is where we celebrated our great African vistory. Viva AlAhly, thank you Morocco and dima Raja...
2023년 6월에 4박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 6월 20일
Dear guest,Thank you for taking the time to share your experience at the Kenzi Tower Hotel.we look forward to welcoming you back shortlyBest Regards

2/10 - 너무 별로예요

Rabendra

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 7월 7일
Dear Sir, Thank you for taking the time to share your impressions from your experience at the Kenzi Tower Hotel. We have noted your remark and we ask you to give us more details at the following address: guestrelationkt@kenzi-hotels.com. We look forward to welcoming you back shortly.Best regards

4/10 - 별로예요

Sylvie

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 6월 5일
Chère cliente, Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous. Bien à vous

2/10 - 너무 별로예요

Sylvie

가족 여행
2023년 5월에 1박 숙박함
답변 제공: Katia BITTON Directrice Générale 님, 2023년 6월 5일
Cher Monsieur, Nous vous remercions vivement d'avoir pris le temps de partager vos impressions suite à votre séjour au Kenzi Tower Hotel. Au plaisir de vous accueillir de nouveau parmi nous. Bien à vous

4/10 - 별로예요

Steven

단체 여행
별로예요: 직원 및 서비스
Bad news
2023년 5월에 1박 숙박함
답변 제공: Katia BITTON General Manager 님, 2023년 5월 24일
Dear Sir, Thank you for taking the time to share your impressions from your experience at the Kenzi Tower Hotel. We have noted your remark and we ask you to give us more details at the following address: guestrelationkt@kenzi-hotels.com. We look forward to welcoming you back shortly.Best regards