“First of all, the address registered in the app, the location of the reception, and the actual accommodation are all different. Without knowing this, I attempted online check-in after receiving an online check-in email, but it kept failing, possibly due to a website error. I sent a message through Hotels.com stating that I couldn’t check in online, but received no response. Eventually, I arrived at the accommodation listed in the app at 20:55, just 5 minutes before the check-in time of 21:00....
“First of all, the address registered in the app, the location of the reception, and the actual accommodation are all different. Without knowing this, I attempted online check-in after receiving an online check-in email, but it kept failing, possibly due to a website error. I sent a message through Hotels.com stating that I couldn’t check in online, but received no response. Eventually, I arrived at the accommodation listed in the app at 20:55, just 5 minutes before the check-in time of 21:00....
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