Central Alberta, Alberta hotel rooms at the Independent

"clean room. very friendly staff"

"We have stayed at this location twice now and the staff are always wonderful. Our room was clean but we didn't get to use the amenities this time around. Our two notes: Beds are soft so if you like a firm bed be warned your back may hurt in the AM and recommend earplugs due to the loud vehicles outside the room if your not an early riser."

"Good "

"Sauna was not usable as it was out of order and the hot tub was Luke warm. More variety for breakfast "

"Dated room,uncomfortable bed and pillows that had stuffing in them which were awful . "

"Nice room. Hotel was under a ton o"

"Did not have breakfast in the hotel "

"Overall our stay was comfortable. Hoever, many things are outdated in the rooms and the cleaning job was atrocious! Hair in the bed and on the pillows, greasy hand and head prints on the headboard, lightbulbs burned out, loose table legs, shower curtain ripped, toilet filthy, bedding looked slept in and unchanged, fridge freezer not defrosted and generally just unsatisfactory cleaning done in the room. More thorough inspections should be done after cleaning the room to ensure customer satisfaction as it appears staff are untrained, lazy and/or cut corners....unacceptable in this industry!!"

"We had a great stay here as always Hyatt never disappoints, such an excellent hotel, breakfast, amenities and wonderful staff, a family- favorite indeed! My daughter was so touched and happy by the welcome surprise she received as we checked in - thanks for your amazing hospitality Gilian! Easy communication with the hotel. Smooth check in/ check out process (Thanks Gilian&Shae!). See you nxt time!"